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Spyware / Malware / Virus Removal

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This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Hello, I Am Alander :)

Welcome to the Malware Removal forums.

I would be glad to take a look at your log and help you with solving any malware problems.

OTL logs can take a while to research so please be patient while I work on your log and I will post back here with any recommendations.

As I am still training, everything that I post to you, must be checked by an Admin or Moderator.

Thus, there may be a tiny bit of a delay between posts. While it shouldn't be too long, you can be assured you will get the best possible advice.

  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.
Hi, please do not post any logs as attachments, copy and paste them in your post.

Step 1
P2P Advisory!
IMPORTANT There are signs of one or more P2P (Peer to Peer) File Sharing Programs installed on your computer.
uTorrent

As long as you have the P2P program(s) installed, per Forum Policy, I can offer you no further assitance.
If you choose NOT to remove the program(s)…indicate that in your next reply and this topic will be closed.
Otherwise, please perform the following steps:
Remove P2P Program(s)
  • Click on Start > Control Panel and double click on Programs and Features.
  • Locate the following program:
    uTorrent
  • Click on the Change/Remove button to uninstall it.
    Repeat steps 2 and 3 for each program listed.
  • When the program(s) have been uninstalled… Close Control Panel.
By using any form of P2P networking to download files you can anticipate infestations of malware to occur. The P2P program
itself, may be safe but the files may not… use P2P at your own risk! Keep in mind that this practice may be the source of your current malware infestation.
Reference… siting risk factors, using P2P programs: How to Prevent the Online Invasion of Spyware and Adware

Step 2
Run OTL
  • Right click on OTL.exe select "Run As Administrator" to run it. If prompted by UAC, please allow it.
  • Click the Scan All Users checkbox.
    Leave the remaining selections to the default settings.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <– Will be opened, maximized
    • Extras.txt <– On your desktop.
  • Please post the contents of both OTL.txt and Extras.txt files in your next reply.

Step 3.
Please include in your next reply:
  • Any problem executing the instructions?
  • OTL.txt and
  • and Extras.txt on your desktop
Thanks
3 Day Response
Hi…
It has been 2 days since my last post to you.
  • Do you still need help with this problem?
  • Do you need more time?
  • Are you having problems understanding or following my instructions?
Just let me know what's going on otherwise…
After 24 hrs., if you have not replied to this thread… it will be closed!

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