Silicon Image Sil 0680 ATA-133 Medley Raid issues

I have an XP Pro (slash) Media Center. IMy house burned down last year and I purchased this PC from a large local established computer shop. Unfortunately with the economy and death in their family issues, they closed making me their last job. Phones disconnected and everything. I have spent about 45 hours since trying to find the answer to my dilemma (below)….I post in forums that never answer or give me way wrong answers, and at one point early on, I had to (already) do the recovery console to fix some errant info. I sure hope you can help. ~~~~~~~~~~~~~~ Ok here we go: Right after I see the Gateway boot screen, I get a prompt Silicon Image Sil 0680 ATA-133 Medley Raid at first boot of the day, it sits there for about 10 min. before moving on. BUT every so often, it just…..sits…..there for up to 20 min. or my patience running out, whichever comes first HAHA If I just shut her down quick and reboot, it moves right thru the next (after reboot) prompt. I don't know why they gave me this Raid "thingy", I already had one of the fabulous SATA cable USB drive gadgets for hooking up externally my old hard drives and moving info back and forth. PLEASE I have never been in the BIOS,etc.etc., am pretty savvy altho on many many computer issues, just don't know the steps to take to rid myself of this dang prompt. Thanks for hanging in there and list'ning!

If this is a Gateway computer, you should post the model number, please. Has the computer been modified? Do you know any specs about it? Hard drive size and type? Multiple hard drives? CD/DVD drives? How many? What type? SATA or IDE?

thanks appleoddity for the reply I will run a couple programs today and post everything for you. Thanks so much again!~!

having to work a double shift today, will catch up anything else you need tomorrow, thanks appleoddity Uncertain of modifications by them, have extensive info if you need just let me know Gateway 840GM Intel D Pentium Processor 830 Double Layer 16x multiformat DVDRW and 16x DVD Drives Intel 945G chipset 3 Firewire, 7 USB Ports 8-in-1 Digital Memory Card Reader OS: Name Windows XP Professional Service Pack 3 Features Terminal Services in Remote Admin Mode, Media Center Edition, Multiprocessor Free, OEM-Version Activation Status Activated Checked Build No Boot Device \Device\HarddiskVolume1 System Device \Device\HarddiskVolume1 Kernel Version 5.1.2600.6165 Security 128 bits, 40 bits Product Name Microsoft Windows XP Build Lab 2600.xpsp_sp3_gdr.111025-1629 Hardware DEP Available Yes DEP for 32 Bits Applications Yes DEP for Drivers Yes DEP Policy OptOut (enabled by default for all processes) Windows Update's version number 7.4.7600.226 Automatic Updates Notify me but don't automatically download or install them Scheduled Install Every Day @ 3:00 AM Sy Motherboard: Manufacturer Intel Corporation Model D945GBI Version AAC99325-202 Serial Number AZBI52405043 North Bridge Intel i945P/PL/G/GZ Revision A2 South Bridge Intel 82801GB (ICH7/R) Revision A2 CPU Intel® Pentium® D CPU 3.00GHz Cpu Socket Socket 775 LGA System Slots 4 PCI Memory Summary Maximum Capacity 4096 MBytes Memory Slots 4 Error Correction None Warning! Accuracy of DMI data cannot be guaranteed BIOS: BIOS Vendor Intel Corp. Serial Number CBL5-6 BIOS Version PB94510J.15A.0163.2005.0707.1112 Firmware Version 116.101 BIOS Date 07/07/2005 BIOS Size 512 KB BIOS Starting Segment F000h DMI Version 2.3 Characteristics - supports PCI - upgradeable (Flash) BIOS - allows BIOS shadowing - supports booting from CD-ROM - supports selectable boot - supports Enhanced Disk Drive specification - supports INT 09 and 8042 keyboard services - supports INT 14 serial services - supports INT 17 printer services - supports INT 10 CGA/Mono video services - supports ACPI - supports legacy USB - supports booting from ATAPI ZIP drive - BIOS Boot Specification supported - Function key-initiated Network Service boot supported CPU: CPU #1 Intel Pentium D 830 Top Property Value CPU Name Intel® Pentium® D CPU 3.00GHz CPU Code Name SmithField Vendor GenuineIntel Number of Bits 64 Instruction Set MMX, SSE, SSE2, SSE3, ET64, XD, EST Platform Name Socket 775 LGA Revision A0 Technology 90 nm Original Clock 3000 MHz Original System Clock 200 MHz Original Multiplier 15.0 CPU Clock 3000 MHz System Clock 200.0 MHz FSB 800.0 MHz Number of Cores 2 Core #1 Speed 2800.1 MHz Multiplier 14.0 Core #2 Speed 2800.1 MHz Multiplier 14.0 Virtual Technology Supported No Hyper Threading Supported No Cache L1 Data Cache 2 x 16 KBytes L1 Trace Cache 2 x 12 Kµops L2 Cache 2 x 1024 KBytes stem Restore Enabled RAID: SCSI and RAID controllers Top Property Value Silicon Image SiI 0680 Ultra-133 Medley ATA Raid Controller Device ID PCI\VEN_1095&DEV_0680&SUBSYS_36801095&REV_02\4&1E46F438&0&08F0 Status 0x0180200a Started Problem 0x00000000 (0) Service Pnp680r Capabilities 0x00000000 Config Flags 0x00000000 Class SCSIAdapter Manufacturer Silicon Image Hardware IDs PCI\VEN_1095&DEV_0680&SUBSYS_36801095&REV_02 Compatible IDs PCI\VEN_1095&DEV_0680&REV_02 Class GUID {4D36E97B-E325-11CE-BFC1-08002BE10318} Location PCI bus 6, device 1, function 0 Bus number 0x00000006 Enumerator name PCI Description Silicon Image SiI 0680 Ultra-133 Medley ATA Raid Controller Driver {4D36E97B-E325-11CE-BFC1-08002BE10318}\0001 Physical Object Name \Device\NTPNP_PCI0018 UI number 0x00000002 Bustype GUID {44203042-2046-4245-2043-382031302042} Legacy bus type 0x00000005 Install State 0x00000000 Device Address 0x00010000 Device Configuration File oem36.inf InfPath oem36.inf InfSection DUAL_DMA_IDE InfSectionExt .NTx86 ProviderName Silicon Image DriverDateData 00 00 5B 1B 36 08 C2 01 DriverDate 5-31-2002 DriverVersion 1.0.1.7 MatchingDeviceId pci\ven_1095&dev_0680&subsys_36801095 DriverDesc Silicon Image SiI 0680 Ultra-133 Medley ATA Raid Controller LegacyAdapterDetection 0 Class SCSIAdapter Installer32 SysSetup.Dll,ScsiClassInstaller Icon -10 LegacyInfOption SCSI Processor: Intel® Pentium® D CPU 3.00GHz Device ID ACPI\GENUINEINTEL_-_X86_FAMILY_15_MODEL_4\_1 Status 0x0180000a Started Problem 0x00000000 (0) Service intelppm Capabilities 0x00000030 Config Flags 0x00000000 Class Processor Manufacturer Intel Hardware IDs ACPI\GenuineIntel_-_x86_Family_15_Model_4 Compatible IDs ACPI\Processor Class GUID {50127DC3-0F36-415e-A6CC-4CB3BE910B65} Enumerator name ACPI Description Intel Processor Friendly name Intel® Pentium® D CPU 3.00GHz Driver {50127DC3-0F36-415E-A6CC-4CB3BE910B65}\0003 Physical Object Name \Device\0000004e Install State 0x00000000 Device Configuration File cpu.inf InfPath cpu.inf InfSection IntelPPM_Inst InfSectionExt .NT ProviderName Microsoft DriverDateData 00 40 89 46 7C 17 C4 01 DriverDate 4-1-2004 DriverVersion 5.1.2600.0 MatchingDeviceId acpi\genuineintel_-_x86 DriverDesc Intel Processor Class Processor NoInstallClass 1 Icon -28 Intel® Pentium® D CPU 3.00GHz Device ID ACPI\GENUINEINTEL_-_X86_FAMILY_15_MODEL_4\_0 Status 0x0180000a Started Problem 0x00000000 (0) Service intelppm Capabilities 0x00000030 Config Flags 0x00000000 Class Processor Manufacturer Intel Hardware IDs ACPI\GenuineIntel_-_x86_Family_15_Model_4 Compatible IDs ACPI\Processor Class GUID {50127DC3-0F36-415e-A6CC-4CB3BE910B65} Enumerator name ACPI Description Intel Processor Friendly name Intel® Pentium® D CPU 3.00GHz Driver {50127DC3-0F36-415E-A6CC-4CB3BE910B65}\0002 Physical Object Name \Device\0000004d Install State 0x00000000 Device Configuration File cpu.inf InfPath cpu.inf InfSection IntelPPM_Inst InfSectionExt .NT ProviderName Microsoft DriverDateData 00 40 89 46 7C 17 C4 01 DriverDate 4-1-2004 DriverVersion 5.1.2600.0 MatchingDeviceId acpi\genuineintel_-_x86 DriverDesc Intel Processor Class Processor NoInstallClass 1 Icon -28 PCI: PCI Top Bus/Dev./Func. Type Class Type Manufacturer Device Name Sub System Device Vendor Sub System Device Name 00 / 00 / 00 PCI PCI to HOST Bridge Intel Corporation 945G Processor to I/O Controller Gateway 2000 82945G/GZ/P/PL Memory Controller Hub 00 / 02 / 00 PCI VGA Controller Intel Corporation 82945G Integrated Graphics Controller Gateway 2000 00 / 27 / 00 PCI-X Hi-Definition Audio Intel Corporation 82801G (ICH7 Family) High Definition Audio Gateway 2000 N10/ICH 7 Family High Definition Audio Controller 00 / 28 / 00 PCI-X PCI to PCI Bridge Intel Corporation 82801G (ICH7 Family) PCIe Root Port Intel Corporation 00 / 28 / 02 PCI-X PCI to PCI Bridge Intel Corporation 82801G (ICH7 Family) PCIe Root Port Intel Corporation 00 / 28 / 03 PCI-X PCI to PCI Bridge Intel Corporation 82801G (ICH7 Family) PCIe Root Port Intel Corporation 00 / 28 / 04 PCI-X PCI to PCI Bridge Intel Corporation 82801GR/GH/GHM (ICH7 Family) PCIe Root Port Intel Corporation 00 / 28 / 05 PCI-X PCI to PCI Bridge Intel Corporation 82801GR/GH/GHM (ICH7 Family) PCIe Root Port Intel Corporation 00 / 29 / 00 PCI USB (UHCI) Intel Corporation 82801G (ICH7 Family) USB Universal Host Controller Gateway 2000 N10/ICH 7 Family USB UHCI Controller #1 00 / 29 / 01 PCI USB (UHCI) Intel Corporation 82801G (ICH7 Family) USB Universal Host Controller Gateway 2000 N10/ICH 7 Family USB UHCI Controller #2 00 / 29 / 02 PCI USB (UHCI) Intel Corporation 82801G (ICH7 Family) USB Universal Host Controller Gateway 2000 N10/ICH 7 Family USB UHCI Controller #3 00 / 29 / 03 PCI USB (UHCI) Intel Corporation 82801G (ICH7 Family) USB Universal Host Controller Gateway 2000 N10/ICH 7 Family USB UHCI Controller #4 00 / 29 / 07 PCI USB 2.0 (EHCI) Intel Corporation 82801G (ICH7 Family) USB 2.0 Enhanced Host Controller Gateway 2000 00 / 30 / 00 PCI PCI to PCI Bridge (Subtractive Decode) Intel Corporation 801GB Hub Interface to PCI Bridge (ICH7 A1 step) Gateway 2000 00 / 31 / 00 PCI PCI to ISA Bridge Intel Corporation 82801GB/GR (ICH7 Family) LPC Interface Controller Gateway 2000 82801GB/GR (ICH7 Family) LPC Interface Bridge 00 / 31 / 01 PCI Bus Master IDE controller Intel Corporation 82801G (ICH7 Family) Ultra ATA Storage Controller Gateway 2000 82801G (ICH7 Family) IDE Controller 00 / 31 / 02 PCI IDE (ATA) Intel Corporation 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller Gateway 2000 N10/ICH7 Family SATA IDE Controller 00 / 31 / 03 PCI SMBus Controller Intel Corporation 82801G (ICH7 Family) SMBus Controller Gateway 2000 00 / 31 / 05 PCI Intel Corporation 82801EB/ER (ICH5/ICH5R) AC'97 Audio Controller AOpen Inc Realtek AC'97 Audio 01 / 00 / 00 PCI-X Ethernet Broadcom Corporation Broadcom NetXtreme Gigabit Ethernet Gateway 2000 NetXtreme BCM5752 Gigabit Ethernet PCI Express 06 / 01 / 00 PCI RAID Controller Silicon Image, Inc. SiI 0680 (Was: PCI-0680) Ultra ATA133 EIDE Controller Silicon Image, Inc. SiI 0680 UltraATA/133 Medley RAID Controller 06 / 02 / 00 PCI Modem Conexant Systems, Inc. CX11256 Software data fax modem with SmartCP Conexant Systems, Inc. HSF 56k Data/Fax Modem 06 / 05 / 00 PCI OHCI FireWire Texas Instruments TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller Gateway 2000 Hard Drives: Disk 0 Top Property Value Manufacturer Seagate Model ST3250823AS Size 250.0 GB Firmware Version 3.03 Serial Number 3ND0WF4Q Interface Serial ATA Standard ATA/ATAPI-7 | —- Transfer Mode (Current / Max) SATA-150 / SATA-150 Features S.M.A.R.T., 48bit LBA, NCQ Temperature 29 C (84 F) Drive Letter(s) C: Controller Buffer Size on Drive 8192 KB Queue Depth 32 Removable No Cache Enabled (Read / Write) Yes / Yes SMART Support Yes Attribute Name Attribute Value Worst Value Threshold Value Raw Data Raw Read Error Rate (01) 054 046 006 00000269B300 Spin Up Time (03) 098 098 000 000000000000 Start/Stop Count (04) 098 098 020 0000000008EA Reallocated Sector Count (05) 100 100 036 000000000000 Seek Error Rate (07) 084 060 030 000010834869 Power On Hours Count (09) 080 080 000 0000000045BE Spin Retry Count (0A) 100 100 097 000000000000 Power Cycle Count (0C) 098 098 020 0000000008CA HDA Temperature (C2) 029 048 000 000F0000001D ECC On The Fly Count (C3) 054 046 000 00000269B300 Current pending sector count (C5) 100 100 000 000000000000 Off-line uncorrectable sector count (C6) 100 100 000 000000000000 Ultra ATA CRC Error Rate (C7) 200 189 000 00000000000D Multi Zone Error Rate (C8) 100 253 000 000000000000 Data Address Mark Errors (CA) 100 253 000 000000000000 CDDVDDrives: (2) 1 CDDVD-RW 1 CDDVD-R HL-DT-ST DVD-ROM GDR8163B Device ID IDE\CDROMHL-DT-ST_DVD-ROM_GDR8163B_______________0W20____\5&EE7A39&0&0.1.0 Status 0x0180200a Started Problem 0x00000000 (0) Service cdrom Capabilities 0x00000000 Config Flags 0x00000000 Class CDROM Manufacturer (Standard CD-ROM drives) Hardware IDs IDE\CdRomHL-DT-ST_DVD-ROM_GDR8163B_______________0W20____ Compatible IDs GenCdRom Class GUID {4D36E965-E325-11CE-BFC1-08002BE10318} Location 1 Enumerator name IDE Description CD-ROM Drive Friendly name HL-DT-ST DVD-ROM GDR8163B Driver {4D36E965-E325-11CE-BFC1-08002BE10318}\0001 Physical Object Name \Device\Ide\IdeDeviceP0T1L0-c UI number 0x00000001 Upper filters redbook Install State 0x00000000 Device Address 0x00000001 Device Configuration File cdrom.inf EnumPropPages32 storprop.dll,DvdPropPageProvider InfPath cdrom.inf InfSection cdrom_install ProviderName Microsoft DriverDateData 00 80 62 C5 C0 01 C1 01 DriverDate 7-1-2001 DriverVersion 5.1.2535.0 MatchingDeviceId gencdrom DriverDesc CD-ROM Drive Class CDROM EnumPropPages32 MmSys.Cpl,MediaPropPageProvider Installer32 storprop.dll,DvdClassInstaller SilentInstall 1 NoInstallClass 1 TroubleShooter-0 hcp://help/tshoot/tsdrive.htm Icon -51 LowerFilters PxHelp20 LITE-ON DVDRW SOHW-1633S Device ID IDE\CDROMLITE-ON_DVDRW_SOHW-1633S________________BGS4____\5&EE7A39&0&0.0.0 Status 0x0180200a Started Problem 0x00000000 (0) Service cdrom Capabilities 0x00000000 Config Flags 0x00000000 Class CDROM Manufacturer (Standard CD-ROM drives) Hardware IDs IDE\CdRomLITE-ON_DVDRW_SOHW-1633S________________BGS4____ Compatible IDs GenCdRom Class GUID {4D36E965-E325-11CE-BFC1-08002BE10318} Location 0 Enumerator name IDE Description CD-ROM Drive Friendly name LITE-ON DVDRW SOHW-1633S Driver {4D36E965-E325-11CE-BFC1-08002BE10318}\0002 Physical Object Name \Device\Ide\IdeDeviceP0T0L0-4 UI number 0x00000000 Upper filters redbook Lower filters imapi Install State 0x00000000 Device Address 0x00000000 Device Configuration File cdrom.inf EnumPropPages32 storprop.dll,DvdPropPageProvider InfPath cdrom.inf InfSection cdrom_install ProviderName Microsoft DriverDateData 00 80 62 C5 C0 01 C1 01 DriverDate 7-1-2001 DriverVersion 5.1.2535.0 MatchingDeviceId gencdrom DriverDesc CD-ROM Drive Class CDROM EnumPropPages32 MmSys.Cpl,MediaPropPageProvider Installer32 storprop.dll,DvdClassInstaller SilentInstall 1 NoInstallClass 1 TroubleShooter-0 hcp://help/tshoot/tsdrive.htm Icon -51 LowerFilters PxHelp20

Well, it appears this computer never came with a Silicon Image RAID controller.

It raises the question as to WHY it is even in the computer.

You have a SATA hard drive which clearly plugs into the motherboard. The two CD/DVD drives are IDE and they need to plug in somewhere. The motherboard has an IDE port they can plug into. Possibly this port has been damaged, or is not functional, and they added the IDE RAID card as a simple device to plug the CD/DVD drives into.

My guess is, there is nothing wrong with the motherboard, and the RAID controller just simply doesn't belong in your machine.

Turn off your computer.

Remove the case off your computer - http://support.gateway.com/s/PC/R/3726/3726faq15.shtml

Identify the Silicon Image RAID card:

[external image: Posted Image]

See if any cables are plugged into the RED or BLUE IDE slots. If not, remove the Silicon Image RAID card following the instructions for remove other expansion cards as found here: http://support.gateway.com/s/PC/R/4055/4055faq5.shtml

If a cable is plugged into it, trace the path of the cable and see if it connects to the back of your two cd/dvd drives. If it does, you may try to unplug the cable from the Silicon Image RAID card then plug it into the IDE port located on the motherboard which is the white connector located behind and slightly above the purple parallel port as showin in the picture below.

[external image: Posted Image]

The port should be keyed, meaning the cable can only plug in one way.

Remove the Silicion Image RAID card and power your computer back up.

It should be able to boot, but your CD/DVD drives might not show up in windows. If not, you may need to go into the system BIOS and enable the onboard IDE controller. However, your information above seems to show that the onboard IDE port is already enabled. These name brand machines typically have very simple BIOSes with very little options, so it shouldn't be hard to find. Once the port is enabled, boot the computer back up and see if the CD/DVD drives are present. If you've done everything correctly you should have eliminated the Silicon Image problem. I have no information about the BIOS configuration options on this computer, you'll have to figure that out on your own by looking.