Trojan Infection - Help! [Solved]

Hi Jaela,

Download TFC to your desktop

• Close any open windows.
• Right-click and Run as Administrator the TFC icon to run the program
• TFC will close all open programs itself in order to run,
• Click the Start button to begin the process.
• Allow TFC to run uninterrupted.
• The program should not take long to finish it's job
• Once its finished it should automatically reboot your machine,
• if it doesn't, manually reboot to ensure a complete clean

Once you have booted back in, please attempt to run Malwarebytes again.

Hi, Are you still with me?

Yes, I'm sorry. I haven't any time to run TFC. Besides outside things going on, I need my computer for a lot of things, and some of these programs take forever. I'm going to try to run in here in a little while.

Not a problem. I was just checking.

Okay, I ran TFC and then tried Malwarebytes again. It got about a minute and a half into it and my computer froze.

Please download OTH to your desktop ( if you use Firefox, right click on the OTH link and select Save as )

Double-click the OTH file to run it and click Kill All Processes, your desktop will go blank.

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Then select Start Misc Program. Browse to Malwarebytes, update and then attempt to run another scan.

• Click the Internet Explorer button, post these logs in your Virus Removal topic.

It still freezes my computer. And if I don't uninstall it immediately after rebooting, it freezes it again. It's a royal pain.

Ok let's see if Norton is causing the problem. We will make sure that Malwarebytes is set as an exclusion for Norton and see if this clears it up.

Please go here and follow the instructions to add Malwarebytes as an exclusion to Norton. The instructions are for Norton 360 but they are very similar. Since you are running a 64bit system, be sure to add the correct files as noted at the end of the instructions.

Once you get that set try to run Malwarebytes again and let me know if that helped.

Okay, I'll have to do it after work today.

Ok…let me know.

I don't have the option to change the settings like that. It just wants me to upgrade.

Alright let me do some more digging. How is your system running otherwise?

Try the instructions here when you get a chance.

It's running okay. It hasn't frozen (except when I try to run Malwarebytes, haha). But I haven't left it sitting for extended periods of time either, which is when it freezes most of the time. I'm still getting those popups.

Hi Jaela,

• Download OTL to your desktop.
• Right-click and Run as Administrator on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
  Note:These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.