search qu problem [Closed]

Hi I am using my brother in laws laptop and he is German and his laptop is obviously in German and I cant understand most of the commands etc. He has downloaded something and ended up with this seachqu thing and now he cant use his browser to log into facebook etc, can you please help!!! Paul

Hello and Welcome to WhatTheTech Forums

My name is BlackPegasus and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

• please follow all instructions in the order posted
• please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
• all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
• if you don't understand something, please don't hesitate to ask for clarification before proceeding
• the fixes are specific to your problem and should only be used for this issue on this machine.
• please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested
================
Please do the following:

Hold down the Windows key and press R to open a run box
type the following text into the run box

appwiz.cpl

This will open your Programs And Features
A list of installed programs will populate
Remove the following programs if there:

Windows iLivid Toolbar
ilivid
Bandoo
searchqu
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NEXT

To ensure that I get all the information this log will need to be attached (instructions at the end) if it is to large to attach then upload to Mediafire and post the sharing link.

Download OTS to your Desktop

• Close ALL OTHER PROGRAMS.
• Double-click on OTS.exe to start the program.
• Check the box that says Scan All Users
• Under Additional Scans check the following:
  • Rootkit Search from No to Yes
  • File - Lop Check
  • File - Purity Scan
  • Evnt - EventViewer Errors/Warnings (last 10)
• Now click the Run Scan button on the toolbar.
• Let it run unhindered until it finishes.
• When the scan is complete Notepad will open with the report file loaded in it.
• Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.

Please attach the log in your next post.

To attach a file, do the following:

• Click Add Reply
• Under the reply panel is the Attachments Panel
• Browse for the attachment file you want to upload, then click the green Upload button
• Once it has uploaded, click the Manage Current Attachments drop down box
• Click on [external image: Posted Image] to insert the attachment into your post

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NEXT

Please download aswMBR to your desktop.

• Double click the aswMBR.exe icon to run it
• Click the Scan button to start the scan
• On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

Summary of the logs I need from you in your next post:
OTS log
aswMBR log

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