windows virus 2012 [Closed]

My brother has the windows 7 home security 2012 virus and cant access the internet. He tried everything

Its hard to say whats going on without viewing any logs from scans we need to run, what your going to have to do is to download some programs from a known clean computer and transfer them to the infected one by usb thumb drive.

windows 7 home security 2012 virus <– this most times has a rootkit involved and by removing the rootkit is sometimes messes up your internet connection

This is what we need to do.

You stated that your brother tried everything, what I need to know is exactly what programs he has run to try and remove this ?

Download DDS from one of the links below to your desktop

Link 1
Link 2

• Double click the tool to run it.
• A black Screen will open, just read the contents and do nothing.
• When the tool finishes, it will open 2 reports, DDS.txt and attach.txt
• Copy/Paste the contents of 'DDS.txt' into your post.
• 'attach.txt' should be zipped using Windows native zip utility and attached to your post. Compress and uncompress files (zip files)

Download aswMBR.exe ( 511KB ) to your desktop.

Double click the aswMBR.exe to run it

Click the "Scan" button to start scan
[external image: Posted Image]

On completion of the scan click save log, save it to your desktop and post in your next reply
[external image: Posted Image]





Download MiniToolBox and save it to your desktop and run it.

Checkmark following checkboxes:

• List last 10 Event Viewer log
• List installed programs.
• List Devices. Select "All" radio button.

Click Go and post the result (Result.txt) that pops up. A copy of result.txt will be saved in the same directory the tool is run.

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