CatByte
Hi
Please run the following:
Please download TDSSKiller.zip
NEXT
Go here to run an online scanner from ESET.
NEXT
Please advise how the computer is running and if there are any outstanding issues
Please run the following:
Please download TDSSKiller.zip
- Extract it to your desktop
- Double click TDSSKiller.exe
- Press Start Scan
- Only if Malicious objects are found then ensure Cure is selected
- Then click Continue > Reboot now
- Copy and paste the log in your next reply
- A copy of the log will be saved automatically to the root of the drive (typically C:\)
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Go here to run an online scanner from ESET.
- Turn off the real time scanner of any existing antivirus program while performing the online scan
- Tick the box next to YES, I accept the Terms of Use.
- Click Start
- When asked, allow the activeX control to install
- Click Start
- Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
- Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
- Click Scan
- Wait for the scan to finish
- When the scan completes, press the LIST OF THREATS FOUND button
- Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
- Include the contents of this report in your next reply.
- Press the BACK button.
- Press Finish
NEXT
Please advise how the computer is running and if there are any outstanding issues