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Spyware / Malware / Virus Removal

computer attack [Solved]

13 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Hi Dan152,

couldnt get the log info for eset online scanner

Did it find any threats?

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Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 7 Update 1.
  • Click on jre-7u1-windows-i586.exe if you are running 32-bit Windows or jre-7u1-windows-x64.exe if you are running 64-bit Windows.
  • After the download completes, close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Double click the Java setup file you just downloaded and follow the prompts to begin the installation.
Now to Clean out the Java cache:

Go into the Control Panel and double-click the Java Icon. [external image: Posted Image]
  • Under Temporary Internet Files, click the Settings… button
  • click the Delete Files button.
  • There are three options in the window to clear the cache - Leave all 3 Checked
    • Downloaded Applets
      Downloaded Applications
      Other Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Settings
  • Click OK to leave the Java Control Panel.
well every once in a while when im playing runescape and i have facebook up and listening to k love. happened like 3 times today the song makes a buzzing noise then goes back to the song.
this computer is like 2 months old and when i first got it. it never made that noise when i had all that stuff up. bought it as brand new.
Hi Dan152,

That sounds like a software problem or perhaps a hardware problem unrelated to malware. Your best bet would be to post your problem in the Microsoft Windows Forum. They would be better equipped to help you solve it.

Besides that, your computer appears to be clean of malware! Let's clean up the tools we used and send you on your way.

Follow these steps to clean up the tools we used:
  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.
    [external image: Posted Image]
  • Download OTC from the following mirror and save it to your desktop.
  • Double click on [external image: Posted Image]
  • Push the large "Cleanup" button.
  • Allow your system to reboot.
  • If OTC failed to remove all programs from your Desktop, please delete the rest manually.
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Here are some tips to reduce the potential for spyware infection in the future:

Updates
  • It is very important that you keep your Operating System and applications up to date so that you will be less susceptible to malware.
  • It's a good idea to have Windows Update automatically download and install updates as they become available.
  • FileHippo Update Checker is a great tool that will tell you which of your third party applications need to be updated.
Run Anti-Virus Software
  • For an excellent list of free anti virus software, free online virus scanners, free spyware detection/removal and free firewalls, click here.
  • IMPORTANT! Please make sure you only have ONE firewall and ONE real-time antivirus installed on your system.
  • When using "on demand" scanners, first update the detection signature files, then disconnect from the internet and disable your resident security program before running the scan.
  • Once complete, remember to re-engage your resident security before going online.
Passwords
  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection.
  • Refer to this Microsoft article
    Strong passwords: How to create and use them and consider a password keeper, to keep all your passwords safe.
SPYWARE PREVENTION
This is a good time to set up protection against further attacks. In light of your recent problem, I'm sure you'd like to avoid any future infections. Please read these well written articles:
  • How to Prevent Malware by miekiemoes
  • PC Safety and Security–What Do I Need?

To help protect your computer in the future I recommend that you get the following free programs if you do not already have them:
  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
  • Yellow for caution
  • Red to stop

WOT has an add-on available for both Firefox and IE.


  • SpywareBlaster prevents the installation of ActiveX-based malware, blocks cookies, and restricts the actions of "bad" sites. See tutorial here
  • MVPS HOSTS FILE replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. It basically prevents your computer from connecting to those sites by redirecting the attempted connections to 127.0.0.1, which is the IP of your local computer. See guide here and for Windows Vista here
    • Download Host.zip and Save it to your Desktop.
    • Right-click hosts.zip and select 'Extract all files' or 'Extract files…'.
    • Follow the prompts and click 'Finish'.
    • This will open the newly created hosts folder on your Desktop.
    • Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated HOSTS file to the correct location on your machine.
    • Once updated you should see another prompt that the task was completed.
  • Firefox is a great alternative to Internet Explorer.

  • No-Script provides additional security for Mozilla Firefox users by preventing malicious scripts from being executed on your system.
Follow this list and keep your antivirus program and antispyware programs updated and scan with them on a regular basis. By doing so, your potential for being infected again will reduce dramatically. 

Hopefully this should take care of your problems! Good luck.

Do you have any further questions? 

**Please respond one more time to confirm your problem is resolved so I can close this thread.
Hi Dan152,

I understand that you're having issues with sound and lag spikes, but those issues aren't being caused by malware. I am only trained to deal with malware and malware related issues, so your best bet would be to post your problem in the Microsoft Windows Forum. The techs over there would be better equipped to help you solve the problem.

Regards,
NoodleTech

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