Tidserv Activity 2

Hello I am completely computer illiterate. I keep getting a message "threat requiring manual removal detected System Infected Tideserv Activity 2. I have Norton installed on my computer. I follow instructions on how to remove and I receive a message saying no threat detected. Please help, this is making me nuts!!!! I've tried rootkitremoval and have NO IDEA how to run it. Please, any help/suggestions would be appreciated. Thank you.

Hello angelamary and

My name is JonTom

• Malware Logs can sometimes take a lot of time to research and interpret.
  
• Please be patient while I try to assist with your problem. If at any time you do not understand what is required, please ask for further explanation.
  
• Please note that there is no "Quick Fix" to modern malware infections and we may need to use several different approaches to get your system clean.
  
• Read every reply you receive carefully and thoroughly before carrying out the instructions. You may also find it helpful to print out the instructions you receive, as in some instances you may have to disconnect your computer from the Internet.
  
• PLEASE NOTE: If you do not reply after 5 days your thread will be closed.

I am completely computer illiterate

No problem at all. We will work together and take things one step at a time. If there is anything you are unsure about just stop and ask me - its what I am here for

Before we run some system scans it would be helpful to know what operating system is installed on your machine.

When you start the machine and the computer begins to load you will see a screen that displays the name of the operating system. It will (most likely) be either Windows XP, Windows Vista or Windows 7.

Please let me know which one it is in your next reply

Do you still need help angelamary?

Due to lack of response, this topic is now closed. If you are the topic starter and need this topic reopened, please PM a staff member (include the address of this thread in your request). Everyone else please start a new topic.