Hi Team,
PC is running very slowly due I am sure due to malware.
Cannot install Norton 360 or AVG.
Have run scans using Malwarebytes' Anti-Malware however it hasn't removed all malware.
I read on another forum that Bonjour is an issue - I found this program on the computer.
Please help!
Regards
Ian Farhquar
Hi and Welcome!! My name isJeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
The fixes are specific to your problem and should only be used for the issues on this machine.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so. DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data.
Print out these instructions as we may need to close every window that is open later in the fix.
It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.
Do not reboot your computer after running rkill as the malware programs will start again.
Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 5 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.
rkill.exe
rkill.com
rkill.scr
WiNlOgOn.exe
uSeRiNiT.exe
Do not reboot your computer after running rkill as the malware programs will start again.
———-
Please download DDS from either of these links
LINK 1 LINK 2
and save it to your desktop.
Disable any script blocking protection
Double click dds to run the tool.
When done, two DDS.txt's will open.
Save both reports to your desktop.
————————————————— Please include the contents of the following in your next reply:
DDS.txt
Attach.txt
———-
GMER
[external image: Posted Image]
Download GMER Rootkit Scanner from here or here.
Extract the contents of the zipped file to desktop.
Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.
[external image: Posted Image] Click the image to enlarge it
In the right panel, you will see several boxes that have been checked. Uncheck the following …
IAT/EAT
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)
Then click the Scan button & wait for it to finish.
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
Save it where you can easily find it, such as your desktop, and attach it in your reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries.
———-
In your next reply please post the logs created by DDS and GMER.
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