Browser Hijack?

Hi Jeff, I uninstalled Reader. I unistalled Java. Installed latest Java. Ran DDS with the logs below. Regarding cpu operation… seems fine but video quality is still poor. Thank you so much… Paul . DDS (Ver_2011-08-26.01) - NTFSx86 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.0.0 Run by [removed] at 13:14:18 on 2011-10-15 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3069.1957 [GMT -7:00] . AV: Norton 360 *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8} FW: Norton 360 *Enabled* . ============== Running Processes =============== . C:\WINDOWS\system32\svchost.exe -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs svchost.exe svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe C:\WINDOWS\system32\ctfmon.exe C:\program files\real\realplayer\update\realsched.exe C:\PROGRA~1\RETROS~1\RETROS~1.5\RetroExpress.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\MozyHome\mozystat.exe svchost.exe C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\system32\CTsvcCDA.exe C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe C:\Program Files\MozyHome\mozybackup.exe C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe C:\WINDOWS\system32\hpzipm12.exe C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe C:\PROGRA~1\RETROS~1\RETROS~1.5\retrorun.exe C:\WINDOWS\system32\svchost.exe -k imgsvc C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE C:\WINDOWS\system32\fxssvc.exe C:\Program Files\iPod\bin\iPodService.exe C:\PROGRA~1\RETROS~1\RETROS~1.5\retrospect.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe C:\WINDOWS\System32\svchost.exe -k HTTPFilter C:\Program Files\DELL\Dell Laser MFP 1815\NetworkScan\DNSCST.exe C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe C:\Program Files\Iomega\Home Storage Manager\Iomega Discovery.exe C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe C:\PROGRAM FILES\DELL\DELL LASER MFP 1815\PSU\Scan2Pc.exe C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\pptd40nt.exe C:\WINDOWS\system32\dllhost.exe C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE C:\WINDOWS\explorer.exe C:\WINDOWS\explorer.exe C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe C:\WINDOWS\system32\NOTEPAD.EXE C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\system32\msiexec.exe C:\Program Files\Java\jre6\bin\jqs.exe . ============== Pseudo HJT Report =============== . uStart Page = hxxp://www.foxnews.com/ uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid;=ie7&rls;=com.microsoft:en-US&ie;=utf8&oe;=utf8 uInternet Settings,ProxyOverride = *.local BHO: {02478D38-C3F9-4EFB-9B51-7695ECA05670} - No File BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll BHO: Spybot-S&D; IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\5.1.0.29\coIEPlg.dll BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\5.1.0.29\ips\IPSBHO.DLL BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll BHO: {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - No File BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll BHO: Act.UI.InternetExplorer.Plugins.AttachFile.CAttachFile: {d5233fcd-d258-4903-89b8-fb1568e7413d} - mscoree.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre7\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll BHO: HttpWatch Basic: {f1f69322-008f-4895-b2bf-ad194219825a} - c:\program files\httpwatch\httpwatchsc.dll TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\5.1.0.29\coIEPlg.dll TB: {968631B6-4729-440D-9BF4-251F5593EC9A} - No File TB: {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - No File TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File EB: HttpWatch Basic: {2b4c4770-27fd-4a09-b17d-33ca580965fb} - c:\program files\httpwatch\httpwatch.dll uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot mRun: [IndexSearch] "c:\program files\dell\dell laser mfp 1815\paperport\IndexSearch.exe" mRun: [TrueImageMonitor.exe] c:\program files\acronis\trueimagehome\TrueImageMonitor.exe mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [RetroExpress] c:\progra~1\retros~1\retros~1.5\RetroExpress.exe /h mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe" mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent StartupFolder: c:\docume~1\paulru~1\startm~1\programs\startup\iomega~1.lnk - c:\program files\iomega\registration\Register.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mozyho~1.lnk - c:\program files\mozyhome\mozystat.exe IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html IE: E&xport; to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000 IE: Google Sidewiki… - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll IE: {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} - {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} - mscoree.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL IE: {D103E85B-5D67-42c1-8C83-F01079DBAB26} - {2B4C4770-27FD-4A09-B17D-33CA580965FB} - c:\program files\httpwatch\httpwatch.dll IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll DPF: {33415AC7-AFFA-4D55-B41C-C64C0D07DFCA} - hxxp://h50203.www5.hp.com/HPISWeb/Customer/cabs/HPISWebManager.CAB DPF: {3BA3B159-7533-4F96-A2CE-EE5894BBD3D5} - hxxp://i.dell.com/images/global/js/scanner/SYSSCANNER.cab DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1187372211734 DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0-windows-i586.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab DPF: {CAFEEFAC-0017-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0-windows-i586.cab DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://debtresolve.webex.com/client/T25L/webex/ieatgpc.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.1.6.cab TCP: DhcpNameServer = 192.168.1.1 TCP: Interfaces\{17E77A83-0DCD-46D6-AAFF-ECAF1374C936} : DhcpNameServer = 192.168.1.1 Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\intuit\quickbooks 2009\HelpAsyncPluggableProtocol.dll Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll . ================= FIREFOX =================== . FF - ProfilePath - c:\documents and settings\paul rusnock\application data\mozilla\firefox\profiles\ss0yso43.default\ . —- FIREFOX POLICIES —- FF - user.js: yahoo.homepage.dontask - true . ============= SERVICES / DRIVERS =============== . R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0501000.01d\SymDS.sys [2011-5-16 340088] R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0501000.01d\SymEFA.sys [2011-5-16 744568] R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\bashdefs\20110929.001\BHDrvx86.sys [2011-9-29 816760] R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0501000.01d\Ironx86.sys [2011-5-16 136312] R2 N360;Norton 360;c:\program files\norton 360\engine\5.1.0.29\ccSvcHst.exe [2011-5-16 130008] R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-10-3 105592] R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\ipsdefs\20111014.031\IDSXpx86.sys [2011-10-14 356280] R3 N50ATIMP;N50ATIMP;c:\windows\system32\drivers\N50ATIMP.sys [2007-7-29 793088] R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\virusdefs\20111014.024\NAVENG.SYS [2011-10-15 86136] R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\virusdefs\20111014.024\NAVEX15.SYS [2011-10-15 1576312] S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-11-19 136176] S2 SSPORT;SSPORT;\??\c:\windows\system32\drivers\ssport.sys –> c:\windows\system32\drivers\SSPORT.sys [?] S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-11-19 136176] S3 HPPLSBULK;HPPLSBULK;c:\windows\system32\drivers\hpplsbulk.sys [2005-2-2 9344] S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys –> c:\windows\system32\drivers\wdcsam.sys [?] . =============== Created Last 30 ================ . 2011-10-15 05:09:32 ——– d—–w- c:\program files\ESET 2011-10-15 04:57:46 22216 —-a-w- c:\windows\system32\drivers\mbam.sys 2011-10-15 04:57:46 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware 2011-10-15 02:59:05 98816 —-a-w- c:\windows\sed.exe 2011-10-15 02:59:05 518144 —-a-w- c:\windows\SWREG.exe 2011-10-15 02:59:05 256000 —-a-w- c:\windows\PEV.exe 2011-10-15 02:59:05 208896 —-a-w- c:\windows\MBR.exe 2011-10-12 19:39:42 ——– d—–w- c:\program files\iPod 2011-10-12 19:39:40 ——– d—–w- c:\program files\iTunes 2011-10-12 19:34:36 ——– d—–w- c:\program files\Bonjour 2011-10-04 15:28:15 53752 —-a-w- c:\windows\system32\drivers\mozy.sys 2011-10-04 15:28:04 61440 —-a-r- c:\documents and settings\paul rusnock\application data\microsoft\installer\{bcc57687-98a2-4c4c-b0f8-bc6b6f52d4e3}\NewShortcut1_5D652EC38AC041E7B337162BC7B01148.exe 2011-10-04 15:27:59 ——– d—–w- c:\program files\Retrospect 2011-10-04 05:42:48 ——– d—–w- c:\documents and settings\paul rusnock\application data\Sammsoft 2011-10-04 05:42:33 ——– d—–w- c:\program files\ARO 2011 2011-09-26 18:41:20 220160 ——w- c:\windows\system32\dllcache\oleacc.dll 2011-09-26 18:41:14 20480 ——w- c:\windows\system32\dllcache\oleaccrc.dll . ==================== Find3M ==================== . 2011-10-15 20:13:39 544656 —-a-w- c:\windows\system32\deployJava1.dll 2011-10-15 20:13:39 128000 —-a-w- c:\windows\system32\javacpl.cpl 2011-10-04 04:08:05 404640 —-a-w- c:\windows\system32\FlashPlayerCPLApp.cpl 2011-10-04 02:54:56 2471264 —-a-w- c:\windows\system32\AutoPartNt.exe 2011-09-26 18:41:20 611328 —-a-w- c:\windows\system32\uiautomationcore.dll 2011-09-26 18:41:20 220160 —-a-w- c:\windows\system32\oleacc.dll 2011-09-26 18:41:14 20480 —-a-w- c:\windows\system32\oleaccrc.dll 2011-09-09 09:12:13 599040 —-a-w- c:\windows\system32\crypt32.dll 2011-09-06 13:20:51 1858944 —-a-w- c:\windows\system32\win32k.sys 2011-08-31 06:05:04 83816 —-a-w- c:\windows\system32\dns-sd.exe 2011-08-31 06:05:04 73064 —-a-w- c:\windows\system32\dnssd.dll 2011-08-22 23:48:55 916480 —-a-w- c:\windows\system32\wininet.dll 2011-08-22 23:48:54 43520 —-a-w- c:\windows\system32\licmgr10.dll 2011-08-22 23:48:54 1469440 ——w- c:\windows\system32\inetcpl.cpl 2011-08-22 11:56:39 385024 —-a-w- c:\windows\system32\html.iec 2011-08-17 13:49:54 138496 —-a-w- c:\windows\system32\drivers\afd.sys . ============= FINISH: 13:14:39.06 =============== . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2011-08-26.01) . Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume2 Install Date: 8/16/2007 9:19:02 PM System Uptime: 10/14/2011 9:03:28 PM (16 hours ago) . Motherboard: Dell Inc. | | 0UY253 Processor: Intel® Core™2 CPU 6700 @ 2.66GHz | Microprocessor | 2660/1066mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 916 GiB total, 807.277 GiB free. D: is CDROM () E: is CDROM () G: is Removable H: is Removable I: is Removable J: is Removable . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP17: 10/13/2011 3:05:38 PM - Software Distribution Service 3.0 RP18: 10/13/2011 6:22:00 PM - System Checkpoint RP19: 10/14/2011 9:32:54 PM - System Checkpoint RP20: 10/15/2011 1:00:03 PM - Removed Adobe Reader 9.4.6. RP21: 10/15/2011 1:13:37 PM - Installed Java™ 7 . ==== Installed Programs ====================== . . Acrobat.com Acronis True Image WD Edition Ad-Aware SE Personal Adobe Acrobat 8 Professional - English, Français, Deutsch Adobe Acrobat 8.3.1 - CPSID_83708 Adobe Acrobat 8.3.1 Professional Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742) Adobe AIR Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe® Photoshop® Album Starter Edition 3.2 Advanced Decoder Patch Advanced Option Calculator Demo Advanced WindowsCare Personal AnswerWorks 5.0 English Runtime AOLIcon Apple Application Support Apple Mobile Device Support Apple Software Update Ask Toolbar Beyond Compare Version 3.1.11 Bonjour Broadcom Management Programs CCleaner Creative MediaSource Critical Update for Windows Media Player 11 (KB959772) Dell CinePlayer Dell Driver Download Manager Dell Laser MFP 1815 Software Uninstall Dell Support Center Dell System Restore DellSupport Digital Line Detect Documentation & Support Launcher Driver Detective Easy Duplicate Finder v. 3.1 ESET Online Scanner v3 Eusing Free Registry Cleaner FormViewer Free DVD Decrypter version 1.5.4 FTP Commander Games, Music, & Photos Launcher GearDrvs Gimp 2.6.2 Debug Google Chrome Google Earth Google SketchUp 8 Google Update Helper GoToMeeting 4.8.0.723 HDView for Internet Explorer High Definition Audio Driver Package - KB835221 Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB2158563) Hotfix for Windows XP (KB2443685) Hotfix for Windows XP (KB2570791) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) Hotfix for Windows XP (KB981793) HP Color LaserJet 2820/2830/2840 2.0 HP Product Detection hppFaxUtility hppIOFiles hppManuals2800 hppscan2800 hppTooCool HttpWatch Basic 6.1.39 Internet Service Offers Launcher Iomega Home Storage Manager Iomega Product Registration iPhone Configuration Utility iTunes Java Auto Updater Java™ 6 Update 26 Java™ 7 Malwarebytes' Anti-Malware version 1.51.2.1300 Memorex exPressit Label Design Studio Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2572067) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft Kernel-Mode Driver Framework Feature Pack 1.5 Microsoft National Language Support Downlevel APIs Microsoft Office 2003 Primary Interop Assemblies Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office Excel MUI (English) 2007 Microsoft Office File Validation Add-In Microsoft Office Home and Student 2007 Microsoft Office OneNote MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Professional Edition 2003 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2) Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Plus! Digital Media Edition Installer Microsoft Plus! Photo Story 2 LE Microsoft Silverlight Microsoft Software Update for Web Folders (English) 12 Microsoft Sync Framework Runtime v1.0 (x86) Microsoft Sync Framework Services v1.0 (x86) Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ Run Time Lib Setup Microsoft Visual Studio 2005 Tools for Office Runtime MobileMe Control Panel Modem Helper Mozilla Firefox (3.0.11) MozyHome [removed] MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 4.0 SP2 Parser and SDK My.Freeze.com NetAssistant NetWaiting Norton 360 NVIDIA Drivers OGA Notifier 2.0.0048.0 PaperPort Image Printer PINs 4 QFolder QuickBooks QuickBooks Premier: Mfg and Whsle Edition 2009 QuickTime Real Estate Transaction Viewer RealNetworks - Microsoft Visual C++ 2008 Runtime RealPlayer RealUpgrade 1.1 Retrospect Express HD 2.5 Safari Scan ScanSoft PaperPort 10 SearchAssist Secure Conference Components 1.3.3 Security Update for 2007 Microsoft Office System (KB2288621) Security Update for 2007 Microsoft Office System (KB2288931) Security Update for 2007 Microsoft Office System (KB2345043) Security Update for 2007 Microsoft Office System (KB2553074) Security Update for 2007 Microsoft Office System (KB2553089) Security Update for 2007 Microsoft Office System (KB2553090) Security Update for 2007 Microsoft Office System (KB2584063) Security Update for 2007 Microsoft Office System (KB969559) Security Update for 2007 Microsoft Office System (KB976321) Security Update for CAPICOM (KB931906) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473) Security Update for Microsoft Office Excel 2007 (KB2553073) Security Update for Microsoft Office InfoPath 2007 (KB979441) Security Update for Microsoft Office PowerPoint 2007 (KB2535818) Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623) Security Update for Microsoft Office system 2007 (972581) Security Update for Microsoft Office system 2007 (KB974234) Security Update for Microsoft Office Visio Viewer 2007 (KB973709) Security Update for Microsoft Office Word 2007 (KB2344993) Security Update for Microsoft Windows (KB2564958) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 7 (KB937143) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB939653) Security Update for Windows Internet Explorer 7 (KB942615) Security Update for Windows Internet Explorer 7 (KB944533) Security Update for Windows Internet Explorer 7 (KB950759) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB963027) Security Update for Windows Internet Explorer 7 (KB969897) Security Update for Windows Internet Explorer 8 (KB2183461) Security Update for Windows Internet Explorer 8 (KB2360131) Security Update for Windows Internet Explorer 8 (KB2416400) Security Update for Windows Internet Explorer 8 (KB2482017) Security Update for Windows Internet Explorer 8 (KB2497640) Security Update for Windows Internet Explorer 8 (KB2510531) Security Update for Windows Internet Explorer 8 (KB2530548) Security Update for Windows Internet Explorer 8 (KB2544521) Security Update for Windows Internet Explorer 8 (KB2559049) Security Update for Windows Internet Explorer 8 (KB2586448) Security Update for Windows Internet Explorer 8 (KB969897) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB972260) Security Update for Windows Internet Explorer 8 (KB974455) Security Update for Windows Internet Explorer 8 (KB976325) Security Update for Windows Internet Explorer 8 (KB978207) Security Update for Windows Internet Explorer 8 (KB981332) Security Update for Windows Internet Explorer 8 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 10 (KB936782) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows XP (KB2079403) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2121546) Security Update for Windows XP (KB2160329) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2259922) Security Update for Windows XP (KB2279986) Security Update for Windows XP (KB2286198) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2296199) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2393802) Security Update for Windows XP (KB2412687) Security Update for Windows XP (KB2419632) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2436673) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB2476490) Security Update for Windows XP (KB2476687) Security Update for Windows XP (KB2478960) Security Update for Windows XP (KB2478971) Security Update for Windows XP (KB2479628) Security Update for Windows XP (KB2479943) Security Update for Windows XP (KB2481109) Security Update for Windows XP (KB2483185) Security Update for Windows XP (KB2485376) Security Update for Windows XP (KB2485663) Security Update for Windows XP (KB2491683) Security Update for Windows XP (KB2503658) Security Update for Windows XP (KB2503665) Security Update for Windows XP (KB2506212) Security Update for Windows XP (KB2506223) Security Update for Windows XP (KB2507618) Security Update for Windows XP (KB2507938) Security Update for Windows XP (KB2508272) Security Update for Windows XP (KB2508429) Security Update for Windows XP (KB2509553) Security Update for Windows XP (KB2511455) Security Update for Windows XP (KB2524375) Security Update for Windows XP (KB2535512) Security Update for Windows XP (KB2536276-v2) Security Update for Windows XP (KB2536276) Security Update for Windows XP (KB2544893) Security Update for Windows XP (KB2555917) Security Update for Windows XP (KB2562937) Security Update for Windows XP (KB2566454) Security Update for Windows XP (KB2567053) Security Update for Windows XP (KB2567680) Security Update for Windows XP (KB2570222) Security Update for Windows XP (KB2570947) Security Update for Windows XP (KB2592799) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977165-v2) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB980436) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981852) Security Update for Windows XP (KB981957) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982214) Security Update for Windows XP (KB982665) Security Update for Windows XP (KB982802) Sonic Activation Module Sonic CinePlayer DVD Pack Sound Blaster X-Fi Spybot - Search & Destroy StreetSmart Pro SupportSoft Assisted Service SyncToy 2.0 (x86) TradeStation 8.2 (Build 3896) TradeStation 8.3 (Build 1419) TradeStation 8.3 (Build 1631) TradeStation 8.4 (Build 1683) TradeStation 8.4 (Build 1688) TradeStation 8.4 (Build 1693) TradeStation 8.7 (Build 3085) TradeStation 8.8 TradeStation Futures TurboTax 2008 TurboTax 2008 wcacbpm TurboTax 2008 wcaiper TurboTax 2008 wcalbpm TurboTax 2008 wilpbpm TurboTax 2008 WinBizFedFormset TurboTax 2008 WinBizProgramHelp TurboTax 2008 WinBizReleaseEngine TurboTax 2008 WinBizTaxSupport TurboTax 2008 WinBizUserEducation TurboTax 2008 WinPerFedFormset TurboTax 2008 WinPerProgramHelp TurboTax 2008 WinPerReleaseEngine TurboTax 2008 WinPerTaxSupport TurboTax 2008 WinPerUserEducation TurboTax 2008 wrapper TurboTax 2009 TurboTax 2009 wcacbpm TurboTax 2009 wcaiper TurboTax 2009 wcalbpm TurboTax 2009 WinBizFedFormset TurboTax 2009 WinBizReleaseEngine TurboTax 2009 WinBizTaxSupport TurboTax 2009 WinPerFedFormset TurboTax 2009 WinPerReleaseEngine TurboTax 2009 WinPerTaxSupport TurboTax 2009 wrapper TurboTax 2010 TurboTax 2010 wcacbpm TurboTax 2010 wcaiper TurboTax 2010 wcalbpm TurboTax 2010 WinBizFedFormset TurboTax 2010 WinBizReleaseEngine TurboTax 2010 WinBizTaxSupport TurboTax 2010 WinPerFedFormset TurboTax 2010 WinPerReleaseEngine TurboTax 2010 WinPerTaxSupport TurboTax 2010 wrapper TurboTax Business 2008 TurboTax Business 2009 TurboTax Business 2010 Uninstall 1.0.0.1 Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft Office 2007 System (KB2539530) Update for Microsoft Office OneNote 2007 (KB980729) Update for Windows Internet Explorer 8 (KB971930) Update for Windows Internet Explorer 8 (KB976662) Update for Windows Internet Explorer 8 (KB976749) Update for Windows Internet Explorer 8 (KB980182) Update for Windows XP (KB2141007) Update for Windows XP (KB2345886) Update for Windows XP (KB2467659) Update for Windows XP (KB2541763) Update for Windows XP (KB2616676-v2) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971029) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) URL Assistant Visual Studio 2005 Tools for Office Second Edition Runtime WebEx WebFldrs XP Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage Validation Tool (KB892130) Windows Installer 3.1 (KB893803) Windows Installer Clean Up Windows Internet Explorer 7 Windows Internet Explorer 8 Windows Live ID Sign-in Assistant Windows Media Format 11 runtime Windows Media Player 10 Windows Media Player 11 Windows XP Service Pack 3 YouSendIt Plug-in for Outlook . ==== Event Viewer Messages From Past Week ======== . 10/14/2011 4:12:28 AM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the RetroExpLauncher service. 10/13/2011 6:13:38 AM, error: Service Control Manager [7000] - The SupportSoft Sprocket Service (dellsupportcenter) service failed to start due to the following error: The system cannot find the path specified. 10/13/2011 6:13:38 AM, error: Service Control Manager [7000] - The SSPORT service failed to start due to the following error: The system cannot find the file specified. 10/13/2011 6:13:38 AM, error: Service Control Manager [7000] - The DgiVecp service failed to start due to the following error: The system cannot find the file specified. 10/13/2011 5:13:20 PM, error: Dhcp [1002] - The IP address lease 192.168.1.3 for the Network Card with network address 001AA0BE7F7E has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message). 10/13/2011 3:11:31 PM, error: Srv [2019] - The server was unable to allocate from the system nonpaged pool because the pool was empty. 10/13/2011 3:11:26 PM, error: MRxSmb [8003] - The master browser has received a server announcement from the computer LAURA that believes that it is the master browser for the domain on transport NetBT_Tcpip_{17E77A83-0DCD-46D6-AAF. The master browser is stopping or an election is being forced. 10/13/2011 3:05:21 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC000009A' while processing the file '' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume. 10/12/2011 12:35:53 PM, error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. . ==== End Of File ===========================