what can I do about WIN32/Heur.dropper virus. AVG can't remove.

AVG free has found the WIN32/Heur.dropper virus on my laptop but is unable to remove it. Can anyone help me out with this? Thanks in advance for any help! Robin

Hi there first I will need to see what you have

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select All Users
• Under the Custom Scan box paste this in
  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  CREATERESTOREPOINT
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

THEN

Download aswMBR.exe ( 1.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan

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On completion of the scan click save log, save it to your desktop and post in your next reply
[external image: Posted Image]

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