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Spyware / Malware / Virus Removal

I believe I've got the fever

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Hello, I am having issues with my laptop. I'm on a home wireless network but I have the same challenges whether I'm plugged directly into the router or going wireless. My system is slow, it hangs frequently, I'm getting frequent pop-ups even though my blocker is on. I've run Spybot multiple times to no avail as well as CCleaner. In addition, I'm having connectivity issues. Sometimes it works fine, sometimes not. I'm not sure if someone is using my system as a proxy or not. I have pasted the DDS logfile. I couldn't tell if I was supposed to copy and paste it or attach it. Let me know if you would prefer me to attach it next time. Thanks, Kevin P.S. I appreciate any assessment and reply. I will be out of town until Monday 7/11. If I get a reply over the weekend I will not be able to respond until Monday but I thank you in advance for your time. (DDS Logfile 7-6-2011) . DDS (Ver_2011-06-23.01) - NTFSx86 Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_24 Run by [removed] at 23:05:15 on 2011-07-06 Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.2942.1445 [GMT -7:00] . AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C} SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681} SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . ============== Running Processes =============== . C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k RPCSS C:\Windows\system32\Ati2evxx.exe C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\Ati2evxx.exe C:\Windows\system32\svchost.exe -k NetworkService C:\Program Files\AVAST Software\Avast\AvastSvc.exe C:\Windows\system32\Dwm.exe C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe C:\Windows\OEM02Mon.exe C:\Program Files\Logitech\SetPointP\SetPoint.exe C:\Program Files\AVAST Software\Avast\AvastUI.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE C:\Users\Kevin\AppData\Local\Mozilla Firefox\firefox.exe C:\Users\Kevin\AppData\Local\Mozilla Firefox\plugin-container.exe C:\Windows\System32\spoolsv.exe C:\Windows\system32\taskhost.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe C:\Windows\system32\aestsrv.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Program Files\Palm, Inc\novacom\x86\novacomd.exe C:\Program Files\Microsoft\BingBar\SeaPort.EXE C:\Windows\system32\STacSV.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE C:\Windows\System32\WLTRYSVC.EXE C:\Windows\system32\DRIVERS\xaudio.exe C:\Windows\System32\bcmwltry.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Windows\Explorer.EXE C:\Windows\System32\svchost.exe -k LocalServicePeerNet C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\System32\svchost.exe -k secsvcs C:\Windows\system32\DllHost.exe C:\Windows\system32\taskhost.exe C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe C:\Program Files\Google\Update\GoogleUpdate.exe C:\Users\Kevin\AppData\Local\Mozilla Firefox\plugin-container.exe C:\Users\Kevin\AppData\Local\Mozilla Firefox\plugin-container.exe C:\Users\Kevin\AppData\Local\Mozilla Firefox\plugin-container.exe C:\Users\Kevin\AppData\Local\Mozilla Firefox\plugin-container.exe C:\Windows\servicing\TrustedInstaller.exe C:\Windows\System32\svchost.exe -k swprv C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\conhost.exe . ============== Pseudo HJT Report =============== . BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - c:\program files\windows live\companion\companioncore.dll BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "c:\program files\microsoft\bingbar\BingExt.dll" BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\BingExt.dll" TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe mRun: [Apoint] c:\program files\delltpad\Apoint.exe mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe mRun: [EvtMgr6] c:\program files\logitech\setpointp\SetPoint.exe /launchGaming mRun: [BootNaMir] c:\program files\wondershare\time freeze\BootSP.exe mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5) mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000 IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab TCP: DhcpNameServer = 192.168.1.254 TCP: Interfaces\{4CE1FCC5-D0DF-45C1-A735-4AF4FD7B3351} : DhcpNameServer = 192.168.1.254 TCP: Interfaces\{4CE1FCC5-D0DF-45C1-A735-4AF4FD7B3351}\659627573744963747279626574796F6E63456E6472716C6 : DhcpNameServer = 192.168.1.1 TCP: Interfaces\{4CE1FCC5-D0DF-45C1-A735-4AF4FD7B3351}\C456E6562747A70284F6D656A3023747169702F65747020757E6B6 : DhcpNameServer = 192.168.1.254 TCP: Interfaces\{4CE1FCC5-D0DF-45C1-A735-4AF4FD7B3351}\C456E6562747A70284F6D656A302B65656070297F60216373702F65747 : DhcpNameServer = 192.168.1.254 TCP: Interfaces\{4CE1FCC5-D0DF-45C1-A735-4AF4FD7B3351}\D4F62756970275966496D27657563747 : DhcpNameServer = [removed] [removed] Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll . ================= FIREFOX =================== . FF - ProfilePath - c:\users\kevin\appdata\roaming\mozilla\firefox\profiles\bzft8pc7.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.wwdb.com/Login.aspx?ReturnUrl=/Home.aspx FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll FF - plugin: c:\program files\google\update\1.3.21.57\npGoogleUpdate3.dll FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll . ============= SERVICES / DRIVERS =============== . R?2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-5-17 42184] R0 HKDirFlt;Wondershare HKDirFlt;c:\windows\system32\drivers\HKDirFlt.sys [2010-8-25 33896] R0 hotcore3;hc3ServiceName;c:\windows\system32\drivers\hotcore3.sys [2010-9-16 40560] R0 MirDisk;Wondershare Time Freeze;c:\windows\system32\drivers\MirDisk.sys [2010-8-25 28648] R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-5-17 441176] R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-5-17 307928] R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128] R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2011-6-6 64952] R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2010-3-10 73728] R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-5-17 19544] R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2011-5-17 53592] R2 NovacomD;Palm Novacom;c:\program files\palm, inc\novacom\x86\novacomd.exe [2010-1-12 33792] R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2010-5-2 1153368] R3 PCDSRVC{E9D79540-57D5953E-06020101}_0;PCDSRVC{E9D79540-57D5953E-06020101}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\dell support center\pcdsrvc.pkms [2011-5-12 21744] R3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\drivers\vwifimp.sys [2009-7-13 14336] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-2-13 136176] S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888] S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-2-28 183560] S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2011-1-28 39272] S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-9-23 1493352] S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-2-13 136176] S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2011-3-17 15872] S3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\drivers\VSTAZL3.SYS [2009-7-13 207360] S3 SrvHsfV92;SrvHsfV92;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992] S3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\drivers\VSTCNXT3.SYS [2009-7-13 661504] S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-3-17 52224] S3 USBTINSP;TI-Nspire™ Handheld or TI Network Bridge Device Driver;c:\windows\system32\drivers\tinspusb.sys [2010-3-29 122752] S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-3-10 1343400] . =============== Created Last 30 ================ . 2011-07-07 05:59:26 7074640 —-a-w- c:\programdata\microsoft\windows defender\definition updates\{0b203931-26f7-4ece-98c3-9795b4b497d2}\mpengine.dll 2011-06-29 00:32:06 293376 —-a-w- c:\windows\system32\umpnpmgr.dll 2011-06-29 00:31:42 1549312 —-a-w- c:\windows\system32\tquery.dll 2011-06-29 00:31:42 1401344 —-a-w- c:\windows\system32\mssrch.dll 2011-06-29 00:31:41 427520 —-a-w- c:\windows\system32\SearchIndexer.exe 2011-06-29 00:31:40 86528 —-a-w- c:\windows\system32\SearchFilterHost.exe 2011-06-29 00:31:40 666624 —-a-w- c:\windows\system32\mssvp.dll 2011-06-29 00:31:40 337408 —-a-w- c:\windows\system32\mssph.dll 2011-06-29 00:31:40 197120 —-a-w- c:\windows\system32\mssphtb.dll 2011-06-29 00:31:40 164352 —-a-w- c:\windows\system32\SearchProtocolHost.exe 2011-06-29 00:31:39 59392 —-a-w- c:\windows\system32\msscntrs.dll 2011-06-15 05:36:56 2382848 —-a-w- c:\windows\system32\mshtml.tlb 2011-06-15 05:36:56 141104 —-a-w- c:\program files\internet explorer\sqmapi.dll 2011-06-15 05:36:54 1797632 —-a-w- c:\windows\system32\jscript9.dll 2011-06-15 05:13:29 311808 —-a-w- c:\windows\system32\drivers\srv.sys 2011-06-15 05:13:29 310272 —-a-w- c:\windows\system32\drivers\srv2.sys 2011-06-15 05:13:29 114688 —-a-w- c:\windows\system32\drivers\srvnet.sys 2011-06-15 05:13:23 1290624 —-a-w- c:\windows\system32\drivers\tcpip.sys 2011-06-15 05:13:22 338944 —-a-w- c:\windows\system32\drivers\afd.sys 2011-06-15 05:13:21 571904 —-a-w- c:\windows\system32\oleaut32.dll 2011-06-15 05:12:53 741376 —-a-w- c:\windows\system32\inetcomm.dll 2011-06-15 05:10:04 96768 —-a-w- c:\windows\system32\drivers\mrxsmb20.sys 2011-06-15 05:10:04 223744 —-a-w- c:\windows\system32\drivers\mrxsmb10.sys 2011-06-15 05:10:04 123904 —-a-w- c:\windows\system32\drivers\mrxsmb.sys . ==================== Find3M ==================== . 2011-05-25 02:14:10 222080 ——w- c:\windows\system32\MpSigStub.exe 2011-05-13 16:49:04 404640 —-a-w- c:\windows\system32\FlashPlayerCPLApp.cpl 2011-05-10 12:10:59 40112 —-a-w- c:\windows\avastSS.scr 2011-05-10 12:10:55 199304 —-a-w- c:\windows\system32\asw3CB2.tmp 2011-05-10 12:03:54 441176 —-a-w- c:\windows\system32\drivers\aswSnx.sys 2011-05-10 11:59:44 53592 —-a-w- c:\windows\system32\drivers\aswMonFlt.sys 2011-04-22 19:14:16 27008 —-a-w- c:\windows\system32\drivers\Diskdump.sys 2011-04-09 06:02:25 3967872 —-a-w- c:\windows\system32\ntkrnlpa.exe 2011-04-09 06:02:25 3912576 —-a-w- c:\windows\system32\ntoskrnl.exe 2011-04-09 05:56:38 123904 —-a-w- c:\windows\system32\poqexec.exe . ============= FINISH: 23:08:12.19 ===============
Hello cklenertz and welcome to the WTT forum.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:
• Please follow all instructions in the order posted
• Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
• If you don't understand something, please don't hesitate to ask for clarification before proceeding
• The fixes are specific to your problem and should only be used for this issue on this machine.
• Please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!
IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

========================================================

Please disable this program and leave it disabled until we are finished.

SPYBOT TEATIMER• Launch Spybot S&D, go to the Mode menu and make sure "Advanced Mode" is selected.
• On the left hand side, click on Tools, then click on the Resident Icon in the list.
• Uncheck the Resident TeaTimer (Protection of overall system settings) active box.
• Click on the System Startup icon in the List
• Uncheck the "TeaTimer" box and click OK at any prompts.
• If Teatimer gives you a warning that changes were made, click Allow Change when prompted.
• Exit Spybot S&D.
(When we are finished, you can re-enable Teatimer using the same steps but this time place a check next to "Resident TeaTimer" and check the "TeaTimer" box in System Startup).

========================================================

Run aswMBR

Download aswMBR.exe ( 511KB ) to your desktop.

Double click the aswMBR.exe to run it

Click the "Scan" button to start scan
[external image: Posted Image]

On completion of the scan click save log, save it to your desktop and post in your next reply
[external image: Posted Image]

========================================================

Please can you also copy and paste the Attach,txt log in your reply

Thanks

Satchfan
Hey thank you Satchfan. I appreciate your assistance. Here are the requested logs (1 is the attach.txt, 2 is the asw log): 1) . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2011-06-23.01) . Microsoft Windows 7 Ultimate Boot Device: \Device\HarddiskVolume3 Install Date: 3/10/2010 5:49:23 PM System Uptime: 7/6/2011 7:58:18 PM (4 hours ago) . Motherboard: Dell Inc. | | 0WP019 Processor: AMD Turion™ 64 X2 Mobile Technology TL-60 | Microprocessor | 2000/100mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 137 GiB total, 91.499 GiB free. D: is FIXED (NTFS) - 10 GiB total, 5.525 GiB free. E: is CDROM (CDFS) . ==== Disabled Device Manager Items ============= . Class GUID: {4d36e96c-e325-11ce-bfc1-08002be10318} Description: High Definition Audio Device Device ID: HDAUDIO\FUNC_01&VEN;_1002&DEV;_791A&SUBSYS;_00791A00&REV;_1000\5&C02D144;&0&0001 Manufacturer: Microsoft Name: High Definition Audio Device PNP Device ID: HDAUDIO\FUNC_01&VEN;_1002&DEV;_791A&SUBSYS;_00791A00&REV;_1000\5&C02D144;&0&0001 Service: HdAudAddService . Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318} Description: VirtualBox Host-Only Ethernet Adapter Device ID: ROOT\NET\0000 Manufacturer: Oracle Corporation Name: VirtualBox Host-Only Ethernet Adapter PNP Device ID: ROOT\NET\0000 Service: VBoxNetAdp . ==== System Restore Points =================== . RP227: 5/31/2011 10:22:35 PM - Windows Update RP228: 6/7/2011 6:33:28 PM - Windows Update RP229: 6/10/2011 7:15:51 PM - Windows Update RP230: 6/14/2011 10:06:02 PM - Windows Update RP231: 6/14/2011 10:28:05 PM - Windows Update RP232: 6/18/2011 1:01:36 AM - Windows Update RP233: 6/21/2011 6:36:57 PM - Windows Update RP234: 6/28/2011 5:31:50 PM - Windows Update RP235: 6/28/2011 7:03:56 PM - Windows Update RP237: 7/4/2011 10:52:28 AM - Windows Defender Checkpoint RP238: 7/6/2011 10:58:40 PM - Windows Update . ==== Installed Programs ====================== . Update for Microsoft Office 2007 (KB2508958) 2007 Microsoft Office Suite Service Pack 2 (SP2) Acrobat.com Adobe AIR Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader X (10.1.0) Adobe Shockwave Player 11.5 Almeza MultiSet Professional 7.8.3 Apple Application Support Apple Software Update Ashampoo Home Designer1.0.0 Ashampoo Photo Commander 7.40 ATI Catalyst Install Manager avast! Free Antivirus Bing Bar Catalyst Control Center - Branding Catalyst Control Center Core Implementation Catalyst Control Center Graphics Full Existing Catalyst Control Center Graphics Full New Catalyst Control Center Graphics Light Catalyst Control Center Graphics Previews Common Catalyst Control Center Graphics Previews Vista Catalyst Control Center InstallProxy ccc-core-static ccc-utility CCC Help English CCleaner Compatibility Pack for the 2007 Office system Conexant HDA D330 MDC V.92 Modem Connectivity Library and TI-Nspire™ handheld drivers D3DX10 Daniusoft DVD Creator(Build [removed]) Dell Driver Download Manager Dell Support Center Dell Touchpad Dell Wireless WLAN Card eReg Google Earth Google Update Helper Java Auto Updater Java™ 6 Update 24 Junk Mail filter update Laptop Integrated Webcam Driver (1.04.01.1011) LeaderTask 6.9.8 Logitech SetPoint 6.15 Messenger Companion Microsoft .NET Framework 4 Client Profile Microsoft Application Error Reporting Microsoft Office Access MUI (English) 2007 Microsoft Office Access Setup Metadata MUI (English) 2007 Microsoft Office Excel MUI (English) 2007 Microsoft Office File Validation Add-In Microsoft Office Groove MUI (English) 2007 Microsoft Office Groove Setup Metadata MUI (English) 2007 Microsoft Office InfoPath MUI (English) 2007 Microsoft Office OneNote MUI (English) 2007 Microsoft Office Outlook Connector Microsoft Office Outlook MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Publisher MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Ultimate 2007 Microsoft Office Visio Viewer 2003 (English) Microsoft Office Word MUI (English) 2007 Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs Microsoft Silverlight Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 Mozilla Firefox 4.0.1 (x86 en-US) Mozilla Firefox 5.0 (x86 en-US) MSVCRT Novacomd OGA Notifier 2.0.0048.0 Oracle VM VirtualBox 3.2.12 Paragon Drive Copy™ 10 Personal SE RealNetworks - Microsoft Visual C++ 2008 Runtime RealUpgrade 1.1 RICOH Media Driver ver.2.07.01.04 Security Update for 2007 Microsoft Office System (KB2288621) Security Update for 2007 Microsoft Office System (KB2288931) Security Update for 2007 Microsoft Office System (KB2345043) Security Update for 2007 Microsoft Office System (KB2509488) Security Update for 2007 Microsoft Office System (KB969559) Security Update for 2007 Microsoft Office System (KB976321) Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft Office 2007 System (KB2541012) Security Update for Microsoft Office Access 2007 (KB979440) Security Update for Microsoft Office Excel 2007 (KB2541007) Security Update for Microsoft Office Groove 2007 (KB2494047) Security Update for Microsoft Office InfoPath 2007 (KB2510061) Security Update for Microsoft Office InfoPath 2007 (KB979441) Security Update for Microsoft Office PowerPoint 2007 (KB2535818) Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623) Security Update for Microsoft Office Publisher 2007 (KB2284697) Security Update for Microsoft Office system 2007 (972581) Security Update for Microsoft Office system 2007 (KB974234) Security Update for Microsoft Office Visio Viewer 2007 (KB973709) Security Update for Microsoft Office Word 2007 (KB2344993) Skins Spybot - Search & Destroy TI-Nspire™ Computer Link Software Update for 2007 Microsoft Office System (KB967642) Update for Microsoft Office 2007 Help for Common Features (KB963673) Update for Microsoft Office 2007 System (KB2539530) Update for Microsoft Office Access 2007 Help (KB963663) Update for Microsoft Office Excel 2007 Help (KB963678) Update for Microsoft Office Infopath 2007 Help (KB963662) Update for Microsoft Office OneNote 2007 (KB980729) Update for Microsoft Office OneNote 2007 Help (KB963670) Update for Microsoft Office Outlook 2007 (KB2509470) Update for Microsoft Office Outlook 2007 Help (KB963677) Update for Microsoft Office Powerpoint 2007 Help (KB963669) Update for Microsoft Office Publisher 2007 Help (KB963667) Update for Microsoft Office Script Editor Help (KB963671) Update for Microsoft Office Word 2007 Help (KB963665) Update for Outlook 2007 Junk Email Filter (KB2536413) Web Page Maker V3.21 Windows Driver Package - Palm (WinUSB) Palm Devices (11/30/2008 1.0.0) Windows Live Communications Platform Windows Live Essentials Windows Live Family Safety Windows Live ID Sign-in Assistant Windows Live Installer Windows Live Mail Windows Live Mesh ActiveX Control for Remote Connections Windows Live Messenger Windows Live Messenger Companion Core Windows Live MIME IFilter Windows Live Movie Maker Windows Live Photo Common Windows Live Photo Gallery Windows Live PIMT Platform Windows Live SOXE Windows Live SOXE Definitions Windows Live UX Platform Windows Live UX Platform Language Pack Windows Live Writer Windows Live Writer Resources Windows Media Player Firefox Plugin Wondershare Time Freeze . ==== Event Viewer Messages From Past Week ======== . 7/6/2011 10:56:25 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service. 7/5/2011 11:02:38 PM, Error: Service Control Manager [7022] - The avast! Antivirus service hung on starting. 6/29/2011 6:52:14 PM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 6/29/2011 6:52:14 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030} 6/29/2011 6:52:11 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect. 6/29/2011 6:45:59 PM, Error: Service Control Manager [7023] - The Windows Search service terminated with the following error: Insufficient system resources exist to complete the requested service. . ==== End Of File =========================== 2) aswMBR version 0.9.7.707 Copyright© 2011 AVAST Software Run date: 2011-07-12 21:46:09 —————————– 21:46:09.318 OS Version: Windows 6.1.7601 Service Pack 1 21:46:09.318 Number of processors: 2 586 0x6802 21:46:09.321 ComputerName: KEVIN-LAPTOP UserName: Kevin 21:46:12.054 Initialize success 21:46:13.109 AVAST engine defs: 11071201 21:46:21.746 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 21:46:21.755 Disk 0 Vendor: ST9160821AS 3.CDE Size: 152627MB BusType: 3 21:46:23.881 Disk 0 MBR read successfully 21:46:23.885 Disk 0 MBR scan 21:46:23.890 Disk 0 Windows 7 default MBR code 21:46:25.905 Disk 0 scanning sectors +312578048 21:46:25.975 Disk 0 scanning C:\Windows\system32\drivers 21:46:45.196 Service scanning 21:46:46.827 Disk 0 trace - called modules: 21:46:46.923 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll ataport.SYS pciide.sys PCIIDEX.SYS atapi.sys 21:46:46.929 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86e15240] 21:46:46.935 3 CLASSPNP.SYS[8b7a059e] -> nt!IofCallDriver -> [0x8679a918] 21:46:46.941 5 ACPI.sys[83bae3d4] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0x86e00338] 21:46:48.430 AVAST engine scan C:\Windows 22:38:04.386 AVAST engine scan C:\Users\Kevin 22:44:06.248 AVAST engine scan C:\ProgramData 22:46:20.932 Scan finished successfully 22:49:03.092 Disk 0 MBR has been saved successfully to "C:\Users\Kevin\Desktop\MBR.dat" 22:49:03.104 The log file has been saved successfully to "C:\Users\Kevin\Desktop\aswMBR.txt" CKL
Cklenertz I don’t see anything in your logs. What kind of pop-ups are you getting? For example are they Windows error messages or random and unrelated to anything you are doing? Satchfan
Hello cklenertz It has been several days since I sent a reply to you about your computer problems. Please let me know if you are having problems and still need help. Thanks Satchfan

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