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Having problems with java


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7 replies to this topic

#1 slpera

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Posted 06 July 2011 - 07:06 AM

This message is for appleoddity - CatByte said you'd be looking for my post here. Here is the link back to the thread in the malware forum : http://forums.whatth...h...st&p=736355

I am getting hs_err_pid errors when playing java games in Pogo. It isn't usually more often than once a day. The game freezes for awhile and then that message appears on the desktop. There are several examples posted in the other thread and you can see what they have had me do so far.
Thanks for your help,
Sue

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#2 slpera

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Posted 06 July 2011 - 06:13 PM

Note: this is a second post. Here is today's error message if that will help your sleuthing:

#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000000, pid=3552, tid=3884
#
# JRE version: 6.0_26-b03
# Java VM: Java HotSpot™ Client VM (20.1-b02 mixed mode, sharing windows-x86 )
# Problematic frame:
# C 0x00000000
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/...eport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

--------------- T H R E A D ---------------

Current thread (0x0310d800): JavaThread "AWT-Windows" daemon [_thread_in_native, id=3884, stack(0x03460000,0x034b0000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000

Registers:
EAX=0x0313b8d8, EBX=0x00000001, ECX=0x04146e90, EDX=0x00000004
ESP=0x034af800, EBP=0x034af82c, ESI=0x0310d928, EDI=0x04146e90
EIP=0x00000000, EFLAGS=0x00010293

Top of Stack: (sp=0x034af800)
0x034af800: 6d09cb90 034af894 6d09c650 00000000
0x034af810: 00000000 00000001 0310d928 034af804
0x034af820: 034af8b0 6d0c04a8 00000001 034af858
0x034af830: 7e418734 000f04e2 0000981a 04146e90
0x034af840: 00000000 6d09c650 dcbaabcd 00000000
0x034af850: 034af894 6d09c650 034af8c0 7e418816
0x034af860: 6d09c650 000f04e2 0000981a 04146e90
0x034af870: 00000000 034af954 034af94c 005d0ac0

Instructions: (pc=0x00000000)
0xffffffe0:


Register to memory mapping:

EAX=0x0313b8d8 is an unknown value
EBX=0x00000001 is an unknown value
ECX=0x04146e90 is an unknown value
EDX=0x00000004 is an unknown value
ESP=0x034af800 is pointing into the stack for thread: 0x0310d800
EBP=0x034af82c is pointing into the stack for thread: 0x0310d800
ESI=0x0310d928 is an unknown value
EDI=0x04146e90 is an unknown value


Stack: [0x03460000,0x034b0000], sp=0x034af800, free space=318k
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.awt.windows.WToolkit.eventLoop()V+0
j sun.awt.windows.WToolkit.run()V+52
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x0310c800 JavaThread "Thread-148" [_thread_blocked, id=1816, stack(0x03c10000,0x03c60000)]
0x032bf400 JavaThread "Thread-147" [_thread_blocked, id=2504, stack(0x041b0000,0x04200000)]
0x0320c800 JavaThread "Timer-4" [_thread_blocked, id=2240, stack(0x03560000,0x035b0000)]
0x03283400 JavaThread "Direct Clip" daemon [_thread_blocked, id=1356, stack(0x05a30000,0x05a80000)]
0x032bb400 JavaThread "Direct Clip" daemon [_thread_blocked, id=3452, stack(0x05a80000,0x05ad0000)]
0x03277800 JavaThread "Direct Clip" daemon [_thread_blocked, id=3400, stack(0x05d00000,0x05d50000)]
0x03f18800 JavaThread "Direct Clip" daemon [_thread_blocked, id=3616, stack(0x05bc0000,0x05c10000)]
0x03f39400 JavaThread "TickTimer" daemon [_thread_blocked, id=3896, stack(0x05c60000,0x05cb0000)]
0x04024400 JavaThread "HangmanHijinksShell_environment_thread" daemon [_thread_in_Java, id=868, stack(0x05c10000,0x05c60000)]
0x03e67c00 JavaThread "ITimer" daemon [_thread_blocked, id=3936, stack(0x05b70000,0x05bc0000)]
0x03ef0400 JavaThread "ScrollBar" daemon [_thread_blocked, id=1116, stack(0x059e0000,0x05a30000)]
0x032bc400 JavaThread "TextField" daemon [_thread_blocked, id=1352, stack(0x05990000,0x059e0000)]
0x02b18800 JavaThread "ScrollBar" daemon [_thread_blocked, id=3612, stack(0x05940000,0x05990000)]
0x031dd800 JavaThread "ScrollBar" daemon [_thread_blocked, id=1860, stack(0x058f0000,0x05940000)]
0x0312d800 JavaThread "ScrollBar" daemon [_thread_blocked, id=2092, stack(0x058a0000,0x058f0000)]
0x03139400 JavaThread "ScrollBar" daemon [_thread_blocked, id=1696, stack(0x05850000,0x058a0000)]
0x02bd1400 JavaThread "ScrollBar" daemon [_thread_blocked, id=1552, stack(0x05800000,0x05850000)]
0x03257400 JavaThread "TickTimer" daemon [_thread_blocked, id=3012, stack(0x057b0000,0x05800000)]
0x03254000 JavaThread "ScrollBar" daemon [_thread_blocked, id=1652, stack(0x04f60000,0x04fb0000)]
0x047a3400 JavaThread "BadgeStorage" daemon [_thread_blocked, id=1256, stack(0x04710000,0x04760000)]
0x03e57400 JavaThread "SocketConnection" daemon [_thread_in_native, id=3860, stack(0x04350000,0x043a0000)]
0x02bcf400 JavaThread "Direct Clip" daemon [_thread_in_native, id=2488, stack(0x050b0000,0x05100000)]
0x0315d800 JavaThread "Applet-EventThread" daemon [_thread_blocked, id=1056, stack(0x046c0000,0x04710000)]
0x03e68c00 JavaThread "AsynchRasterManager.avatar" daemon [_thread_blocked, id=1848, stack(0x04620000,0x04670000)]
0x0322cc00 JavaThread "Thread-33" daemon [_thread_blocked, id=2796, stack(0x04580000,0x045d0000)]
0x02bb4800 JavaThread "Thread-32" daemon [_thread_blocked, id=492, stack(0x04530000,0x04580000)]
0x02b92800 JavaThread "Thread-31" daemon [_thread_blocked, id=2212, stack(0x044e0000,0x04530000)]
0x03e21800 JavaThread "Java Sound Event Dispatcher" daemon [_thread_in_native, id=3144, stack(0x042f0000,0x04340000)]
0x03db0800 JavaThread "thread applet-com.pogo.game.client2.shell.ShellApplet-4" [_thread_blocked, id=3404, stack(0x03d10000,0x03d60000)]
0x0311a800 JavaThread "thread applet-com.pogo.game.client2.hangman.HangmanApplet-3" [_thread_in_native, id=3784, stack(0x03bc0000,0x03c10000)]
0x0320c400 JavaThread "AWT-EventQueue-4" [_thread_blocked, id=3864, stack(0x04200000,0x04250000)]
0x031c0400 JavaThread "AWT-Shutdown" [_thread_blocked, id=3844, stack(0x03410000,0x03460000)]
0x03177800 JavaThread "Browser Side Object Cleanup Thread" [_thread_blocked, id=1920, stack(0x03b70000,0x03bc0000)]
0x03144800 JavaThread "Windows Tray Icon Thread" [_thread_in_native, id=4036, stack(0x036f0000,0x03740000)]
0x03142000 JavaThread "CacheCleanUpThread" daemon [_thread_blocked, id=1720, stack(0x036a0000,0x036f0000)]
0x0311c000 JavaThread "CacheMemoryCleanUpThread" daemon [_thread_blocked, id=2132, stack(0x03650000,0x036a0000)]
0x03114c00 JavaThread "SysExecutionTheadCreator" daemon [_thread_blocked, id=1496, stack(0x035b0000,0x03600000)]
0x02bae400 JavaThread "Java Plug-In Heartbeat Thread" [_thread_blocked, id=3464, stack(0x030b0000,0x03100000)]
=>0x0310d800 JavaThread "AWT-Windows" daemon [_thread_in_native, id=3884, stack(0x03460000,0x034b0000)]
0x02bbbc00 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=3688, stack(0x033b0000,0x03400000)]
0x02bb0c00 JavaThread "Java Plug-In Pipe Worker Thread (Client-Side)" daemon [_thread_in_native, id=3760, stack(0x03300000,0x03350000)]
0x02bad800 JavaThread "Timer-0" [_thread_blocked, id=3172, stack(0x03060000,0x030b0000)]
0x02bb1800 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=620, stack(0x03010000,0x03060000)]
0x02b71c00 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3100, stack(0x02de0000,0x02e30000)]
0x02b63000 JavaThread "C1 CompilerThread0" daemon [_thread_blocked, id=3412, stack(0x02d90000,0x02de0000)]
0x02b61800 JavaThread "Attach Listener" daemon [_thread_blocked, id=2584, stack(0x02d40000,0x02d90000)]
0x02b60000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3804, stack(0x02cf0000,0x02d40000)]
0x02b5cc00 JavaThread "Finalizer" daemon [_thread_blocked, id=832, stack(0x02ca0000,0x02cf0000)]
0x02b58000 JavaThread "Reference Handler" daemon [_thread_blocked, id=3908, stack(0x02c50000,0x02ca0000)]
0x00888000 JavaThread "main" [_thread_blocked, id=2528, stack(0x00910000,0x00960000)]

Other Threads:
0x02b1bc00 VMThread [stack: 0x02c00000,0x02c50000] [id=1940]
0x02b73c00 WatcherThread [stack: 0x02e30000,0x02e80000] [id=828]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation total 24576K, used 19612K [0x22990000, 0x24430000, 0x25430000)
eden space 21888K, 85% used [0x22990000, 0x23bed560, 0x23ef0000)
from space 2688K, 30% used [0x23ef0000, 0x23fb9d18, 0x24190000)
to space 2688K, 0% used [0x24190000, 0x24190000, 0x24430000)
tenured generation total 54320K, used 46233K [0x25430000, 0x2893c000, 0x2a990000)
the space 54320K, 85% used [0x25430000, 0x28156420, 0x28156600, 0x2893c000)
compacting perm gen total 12288K, used 5392K [0x2a990000, 0x2b590000, 0x2e990000)
the space 12288K, 43% used [0x2a990000, 0x2aed41a0, 0x2aed4200, 0x2b590000)
ro space 10240K, 51% used [0x2e990000, 0x2eebdff8, 0x2eebe000, 0x2f390000)
rw space 12288K, 55% used [0x2f390000, 0x2fa2c208, 0x2fa2c400, 0x2ff90000)

Code Cache [0x00990000, 0x00d50000, 0x02990000)
total_blobs=2004 nmethods=1751 adapters=186 free_code_cache=29647168 largest_free_block=192

Dynamic libraries:
0x00400000 - 0x00424000 C:\Program Files\Java\jre6\bin\java.exe
0x7c900000 - 0x7c9b2000 C:\WINNT\system32\ntdll.dll
0x7c800000 - 0x7c8f6000 C:\WINNT\system32\kernel32.dll
0x77dd0000 - 0x77e6b000 C:\WINNT\system32\ADVAPI32.dll
0x77e70000 - 0x77f03000 C:\WINNT\system32\RPCRT4.dll
0x77fe0000 - 0x77ff1000 C:\WINNT\system32\Secur32.dll
0x5cb70000 - 0x5cb96000 C:\WINNT\system32\ShimEng.dll
0x71590000 - 0x71609000 C:\WINNT\AppPatch\AcLayers.DLL
0x7e410000 - 0x7e4a1000 C:\WINNT\system32\USER32.dll
0x77f10000 - 0x77f59000 C:\WINNT\system32\GDI32.dll
0x7c9c0000 - 0x7d1d7000 C:\WINNT\system32\SHELL32.dll
0x77c10000 - 0x77c68000 C:\WINNT\system32\msvcrt.dll
0x77f60000 - 0x77fd6000 C:\WINNT\system32\SHLWAPI.dll
0x774e0000 - 0x7761e000 C:\WINNT\system32\ole32.dll
0x769c0000 - 0x76a74000 C:\WINNT\system32\USERENV.dll
0x73000000 - 0x73026000 C:\WINNT\system32\WINSPOOL.DRV
0x76390000 - 0x763ad000 C:\WINNT\system32\IMM32.DLL
0x773d0000 - 0x774d3000 C:\WINNT\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\comctl32.dll
0x7c340000 - 0x7c396000 C:\Program Files\Java\jre6\bin\msvcr71.dll
0x6d7f0000 - 0x6da9f000 C:\Program Files\Java\jre6\bin\client\jvm.dll
0x76b40000 - 0x76b6d000 C:\WINNT\system32\WINMM.dll
0x6d7a0000 - 0x6d7ac000 C:\Program Files\Java\jre6\bin\verify.dll
0x6d320000 - 0x6d33f000 C:\Program Files\Java\jre6\bin\java.dll
0x76bf0000 - 0x76bfb000 C:\WINNT\system32\PSAPI.DLL
0x6d7e0000 - 0x6d7ef000 C:\Program Files\Java\jre6\bin\zip.dll
0x6d420000 - 0x6d426000 C:\Program Files\Java\jre6\bin\jp2native.dll
0x6d1d0000 - 0x6d1e3000 C:\Program Files\Java\jre6\bin\deploy.dll
0x77a80000 - 0x77b15000 C:\WINNT\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINNT\system32\MSASN1.dll
0x77120000 - 0x771ab000 C:\WINNT\system32\OLEAUT32.dll
0x3d930000 - 0x3da16000 C:\WINNT\system32\WININET.dll
0x02e80000 - 0x02e89000 C:\WINNT\system32\Normaliz.dll
0x78130000 - 0x78263000 C:\WINNT\system32\urlmon.dll
0x3dfd0000 - 0x3e1b9000 C:\WINNT\system32\iertutil.dll
0x6d6a0000 - 0x6d6e6000 C:\Program Files\Java\jre6\bin\regutils.dll
0x77c00000 - 0x77c08000 C:\WINNT\system32\VERSION.dll
0x6d600000 - 0x6d613000 C:\Program Files\Java\jre6\bin\net.dll
0x71ab0000 - 0x71ac7000 C:\WINNT\system32\WS2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINNT\system32\WS2HELP.dll
0x6d620000 - 0x6d629000 C:\Program Files\Java\jre6\bin\nio.dll
0x6d000000 - 0x6d14b000 C:\Program Files\Java\jre6\bin\awt.dll
0x5d090000 - 0x5d12a000 C:\WINNT\system32\comctl32.dll
0x5ad70000 - 0x5ada8000 C:\WINNT\system32\uxtheme.dll
0x74720000 - 0x7476c000 C:\WINNT\system32\MSCTF.dll
0x77b40000 - 0x77b62000 C:\WINNT\system32\apphelp.dll
0x755c0000 - 0x755ee000 C:\WINNT\system32\msctfime.ime
0x6d230000 - 0x6d27f000 C:\Program Files\Java\jre6\bin\fontmanager.dll
0x71a50000 - 0x71a8f000 C:\WINNT\System32\mswsock.dll
0x76f20000 - 0x76f47000 C:\WINNT\system32\DNSAPI.dll
0x76d60000 - 0x76d79000 C:\WINNT\system32\iphlpapi.dll
0x76fb0000 - 0x76fb8000 C:\WINNT\System32\winrnr.dll
0x76f60000 - 0x76f8c000 C:\WINNT\system32\WLDAP32.dll
0x76fc0000 - 0x76fc6000 C:\WINNT\system32\rasadhlp.dll
0x662b0000 - 0x66308000 C:\WINNT\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 C:\WINNT\System32\wshtcpip.dll
0x68000000 - 0x68036000 C:\WINNT\system32\rsaenh.dll
0x5b860000 - 0x5b8b5000 C:\WINNT\system32\netapi32.dll
0x6d790000 - 0x6d79f000 C:\Program Files\Java\jre6\bin\unpack.dll
0x6d510000 - 0x6d535000 C:\Program Files\Java\jre6\bin\jsound.dll
0x6d540000 - 0x6d548000 C:\Program Files\Java\jre6\bin\jsoundds.dll
0x73f10000 - 0x73f6c000 C:\WINNT\system32\DSOUND.dll
0x76c30000 - 0x76c5e000 C:\WINNT\system32\WINTRUST.dll
0x76c90000 - 0x76cb8000 C:\WINNT\system32\IMAGEHLP.dll
0x72d20000 - 0x72d29000 C:\WINNT\system32\wdmaud.drv
0x72d10000 - 0x72d18000 C:\WINNT\system32\msacm32.drv
0x77be0000 - 0x77bf5000 C:\WINNT\system32\MSACM32.dll
0x77bd0000 - 0x77bd7000 C:\WINNT\system32\midimap.dll
0x6d1a0000 - 0x6d1c3000 C:\Program Files\Java\jre6\bin\dcpr.dll
0x6d440000 - 0x6d465000 C:\Program Files\Java\jre6\bin\jpeg.dll
0x73ee0000 - 0x73ee4000 C:\WINNT\system32\KsUser.dll
0x605d0000 - 0x605d9000 C:\WINNT\system32\mslbui.dll

VM Arguments:
jvm_args: -D__jvm_launched=253185291249 -Xbootclasspath/a:C:\PROGRA~1\Java\jre6\lib\deploy.jar;C:\PROGRA~1\Java\jre6\lib\javaws.jar;C:\PROGRA~1\Java\jre6\lib\plugin.jar -Dsun.awt.warmup=true -Xmx128m
java_command: sun.plugin2.main.client.PluginMain write_pipe_name=jpi2_pid1592_pipe3,read_pipe_name=jpi2_pid1592_pipe2
Launcher Type: SUN_STANDARD

Environment Variables:
PATH=C:\Program Files\Internet Explorer;;C:\WINNT\system32;C:\WINNT;C:\WINNT\system32\wbem;C:\Program Files\PC-Doctor for Windows\services;c:\Program Files\Common Files\Adaptec Shared\System;C:\Program Files\Common Files\Roxio Shared\DLLShared;C:\Program Files\Common Files\Roxio Shared\9.0\DLLShared;C:\Program Files\QuickTime\QTSystem;C:\Program Files\Common Files\HP\Digital Imaging\bin;C:\Program Files\HP\Digital Imaging\bin;C:\Program Files\HP\Digital Imaging\bin\Qt\Qt 4.3.3;
USERNAME=Sue
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 7, GenuineIntel



--------------- S Y S T E M ---------------

OS: Windows XP Build 2600 Service Pack 3

CPU:total 1 (1 cores per cpu, 1 threads per core) family 15 model 2 stepping 7, cmov, cx8, fxsr, mmx, sse, sse2

Memory: 4k page, physical 522032k(62036k free), swap 1278264k(653268k free)

vm_info: Java HotSpot™ Client VM (20.1-b02) for windows-x86 JRE (1.6.0_26-b03), built on May 4 2011 00:50:59 by "java_re" with MS VC++ 7.1 (VS2003)

time: Wed Jul 06 15:24:04 2011
elapsed time: 553 seconds

#3 Lee

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Posted 07 July 2011 - 12:41 AM

Just a thought, have you tried uninstalling Java, restarting and then re-installing the latest java? Cheers, Lee

The free advice, opinions and sentiments expressed here are mine only, so you can safely assume I have no software or OS company patrons or any other benefactors when I post in this forum.


#4 slpera

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Posted 09 July 2011 - 03:10 PM

Yes. I even used a program requested by catbyte in my malware thread (if you want to see what all I did, see the link in my previous post) that uninstalled java and then went looking for odds and end pieces as well. Now, to add to the mystery, I have gotten an hs_err_pid error message three times on my laptop also, and I have never had any problem with it at all before. Maybe this is a Pogo problem?? Just a thought. Thanks

#5 Lee

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Posted 09 July 2011 - 08:57 PM

I have now read of similar problem with Pogo / Java / XP on a few sites.

Do you have the latest Microsoft updates installed, especially SP2 and SP3?

Cheers,
Lee

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#6 slpera

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Posted 09 July 2011 - 09:05 PM

Yes, Lee, I have everything installed as recommended by MS; I have automatic updates. However, the laptop (where I have now amassed 4 of those java errors) is a Vista platform. I'm going to have to assume that it's a pogo problem. I would have their techs take a crack at it, but all they would recommend last time I contacted them about a problem was that I install Google Chrome or Firefox. I do have Chrome on my desktop, but the flash doesn't work as well on it. Thanks

#7 Lee

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Posted 09 July 2011 - 10:12 PM

This does sound like a problem specific to Pogo (XP and Vista) and you are not the only one afflicted. I regret that I couldn't have been more helpful :( Cheers, Lee

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#8 appleoddity

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Posted 10 July 2011 - 10:21 PM

The problem is almost certainly with Pogo programming.

See This Thread

The problem appears to have started after Java 6 Update 25 or 26.

Please see This Post with a possible resolution.

The other suggestion which will most likely solve the problem is to downgrade to Jave 6 Update 24 or older. I will not endorse that method, and instead the problem should be escalated with Pogo, or simply wait for them to fix it. Downgrading to older versions of Java will certainly increase your chance of being infected by a security flaw. I do not recommend that you install an older version of Java to fix this problem.

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