Hello Guys,
I'm Vince. I'm not really good at computer system so I don't know how to fix my problem. My problem is our laptop has been running very low, and I noticed in task manager the memory is nearly full when i use firefox, when firefox is closed its half, like 700-800MB. It just started when i download some file in youtube by the people last week. I have symantec antivirus, when i scanned my computer, I found winlogon.exe in my computer is a virus and my downloaded files. When I click to fix it the window of my computer become blue and i dont know what the messages because its too long. When it restarted and tried to clean the risks founded by our antivirus, its already gone and i thought our laptop was good now. But now i saw the 2 winlogon.exe in task manager. I click open file location the folder open (C:\Users\Annabel\AppData\Roaming) but i couldn't found it, I already click "show hidden files, etc…" but nothing. I need your help guys because i think i have virus in my computer, and our antivirus couldn't found it because I already scanned today and nothing.. and also the description of the winlogon.exe in my taskmanger is "oifkfn".
Please help me fix our laptop. Thank you for anyone who will response.
Hi Vince and welcome to the WTT forums. Sorry to hear about the problem with your computer.
If you think there is a virus involved then its best for you to go here: http://forums.whatthetech.com/index.php?showtopic=106388
Read the instructions carefully and post the required logs in the Virus and spyware removal forum (not here in this subforum please)
A malware removal expert will then be able to take a good look at your logs and tell you exactly what you need to do…step by step.
Here's a tip for you…. the malware fighters are pretty busy so to get as quick response from them as possible make sure you put everything you need to tell them in the one post…. don't make a subsequent or second post until you hear from them (they look for topics to answer frst that just have the one post….. if you make another post they may think you are being helped by a colleague and move on to find a post with zero replies….
Good luck and if you are still having problems with your machine once the malware removal experts tell you your machine looks clear of infection then post back here in this forum and we will do our best to help.
Regards
paws
Hi Vince and welcome to the WTT forums. Sorry to hear about the problem with your computer.
If you think there is a virus involved then its best for you to go here: http://forums.whatthetech.com/index.php?showtopic=106388
Read the instructions carefully and post the required logs in the Virus and spyware removal forum (not here in this subforum please)
A malware removal expert will then be able to take a good look at your logs and tell you exactly what you need to do…step by step.
Here's a tip for you…. the malware fighters are pretty busy so to get as quick response from them as possible make sure you put everything you need to tell them in the one post…. don't make a subsequent or second post until you hear from them (they look for topics to answer frst that just have the one post….. if you make another post they may think you are being helped by a colleague and move on to find a post with zero replies….
Good luck and if you are still having problems with your machine once the malware removal experts tell you your machine looks clear of infection then post back here in this forum and we will do our best to help.
Regards
paws
Thank you for the response. I will read the site u gave me. I hope it will remove my problem
