2 replies to this topic

[loharris]

Excel stops responding and user gets the error that Excel is Recovering Documents. This is the only user experiencing this issue. This entry is logged in Event Manager:

Event Type:	Error
Event Source:	Microsoft Office 11
Event Category:	None
Event ID:						 1000
Date:		5/16/2011
Time:		2:28:37 PM
User:		N/A
Computer:	S032
Description:

Faulting application excel.exe, version 11.0.8332.0, stamp 4d322eed, faulting module excel.exe, version 11.0.8332.0, stamp 4d322eed, debug? 0, fault address 0x00260db4

After troubleshooting for a month or so I gave up and set up a different computer for this employee to use. After about 10 days the issue reappeared.

The machine is a Dell Precision 380, OS is Windows XP Pro running Office 2003 Professional sp3. The files are located on the network on a Windows 2008 File and Print Server. I have not found a lot of informaton concerning this error for Excel, but have followed some advice I have seen for when this happens with Word. I have repaired office, deleted and reinstalled printer drivers, disabled add-ins, deleted temporary files, and tried deleting the toolbar customization file.

After swapping out the workstation and getting the same error, I started looking at possible permission issues as well as network connectivity. I don't think either of these are the problem since it only happens with Excel documents.

Additional information: The user account had at one time been removed from Active Directory and recreated. I don't know that this has anything to do with the error, the user claims that this issue has been happening for a long time, even before she left and came back to work. The error seems to pop-up indiscriminately, during saves, entering information, and at times when there isn't even a file open, although Excel is open. The Office 2007 Compatibility Pack is installed. Most files were originally created using Office 2003, however some files could have been created using Office 2007 and saved in the 2003 format. We have some users with Office 2007 that access the files, all users have the default set to save files as 2003.

We do not use roaming profiles, but do redirect the user's files to the file and print server.

Any help on this issue would be greatly appreciated.

Lori

[appleoddity]

Upgrade to Office 2010. Seriously, Office 2003 has a ton of problems with network shares, roaming profiles, etc. I suggest clearing out recent documents folder. It tends to get really full with a lot of network files that cause issues. I disable the feature all together with some registry tweaks so nothing is saved in recent documents. Its found in doc & settings\user\application data\microsoft\office\recent Just delete the contents of the folder. Also, go into add/remove programs, choose to show updates, look for any updates installed within the last week or two that pertain to Office. You know Microsoft likes to release them patches that break things. There's a good chance some recent update gets applied and causes the issue.

[loharris]

Thanks for the reply Apploddity. I deleted the recent files as you suggested. I'll have to wait to see if that makes a difference. Lori