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Spyware / Malware / Virus Removal

Personal Antivirus Malware

20 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #16
Hi eze,

There's one more thing I need you to do before we clean up the tools we used.

Copy/paste the text in the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Take your mouse, and place your cursor at the beginning of the text in the box below, then click and hold the left mouse button, while pulling your mouse over the text. This should highlight the text. Now release the left mouse button. Now, with the cursor over the highlighted text, right click the mouse for options, and select 'copy'. Now over the empty Notepad box, right click your mouse again, and select 'paste' and you will have copied and pasted the text. 

DDS::
uInternet Settings,ProxyServer = http=127.0.0.1:47392
Save this file to your desktop, Save this as "CFScript"

Here's how to do that:
1.Click File;
2.Click Save As… Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save …


[external image: Posted Image]

Drag CFScript.txt into ComboFix.exe



Then post the results log using Copy / Paste
Post #17
ComboFix 11-05-23.02 - ERIK GONZALES 05/24/2011 10:01:43.2.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1303 [GMT -5:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\ERIK GONZALES\Desktop\CFScript.txt
AV: avast! Internet Security *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: avast! Internet Security *Disabled* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
.
((((((((((((((((((((((((( Files Created from 2011-04-24 to 2011-05-24 )))))))))))))))))))))))))))))))
.
.
2011-05-23 15:03 . 2011-05-23 15:03 ——– d—–w- c:\program files\Common Files\Java
2011-05-23 15:03 . 2011-05-23 15:03 73728 —-a-w- c:\windows\system32\javacpl.cpl
2011-05-20 15:05 . 2011-05-20 15:05 404640 —-a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-05-13 19:36 . 2011-05-13 19:36 ——– d—–w- c:\documents and settings\ERIK GONZALES\Application Data\Malwarebytes
2011-05-13 19:36 . 2011-05-13 19:36 ——– d—–w- c:\documents and settings\All Users\Application Data\Malwarebytes
2011-05-13 19:36 . 2010-12-20 23:09 38224 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-13 19:36 . 2011-05-13 19:36 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2011-05-13 19:36 . 2010-12-20 23:08 20952 —-a-w- c:\windows\system32\drivers\mbam.sys
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-05-23 15:03 . 2010-12-09 16:45 472808 —-a-w- c:\windows\system32\deployJava1.dll
2011-03-07 05:33 . 2008-04-25 21:27 692736 —-a-w- c:\windows\system32\inetcomm.dll
2011-03-04 06:45 . 2008-04-25 16:16 434176 —-a-w- c:\windows\system32\vbscript.dll
2011-03-03 13:27 . 2008-04-25 16:16 1866880 —-a-w- c:\windows\system32\win32k.sys
.
.
((((((((((((((((((((((((((((( SnapShot@2011-05-16_14.57.11 )))))))))))))))))))))))))))))))))))))))))
.
+ 2011-05-23 15:03 . 2011-05-23 15:03 16384 c:\windows\Temp\Perflib_Perfdata_1a0.dat
+ 2011-05-20 15:05 . 2011-05-20 15:05 240288 c:\windows\system32\Macromed\Flash\FlashUtil10q_ActiveX.exe
+ 2011-05-20 15:05 . 2011-05-20 15:05 321184 c:\windows\system32\Macromed\Flash\FlashUtil10q_ActiveX.dll
+ 2011-05-23 15:03 . 2011-05-23 15:03 157472 c:\windows\system32\javaws.exe
- 2010-12-09 16:45 . 2010-09-15 10:50 145184 c:\windows\system32\javaw.exe
+ 2011-05-23 15:03 . 2011-05-23 15:03 145184 c:\windows\system32\javaw.exe
+ 2011-05-23 15:03 . 2011-05-23 15:03 145184 c:\windows\system32\java.exe
- 2010-12-09 16:45 . 2010-09-15 10:50 145184 c:\windows\system32\java.exe
+ 2011-05-23 15:03 . 2011-05-23 15:03 180224 c:\windows\Installer\19f2a.msi
+ 2011-05-23 15:03 . 2011-05-23 15:03 677376 c:\windows\Installer\19f1c.msi
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
@="{472083B0-C522-11CF-8763-00608CC02F24}"
[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
2011-02-23 14:04 122512 —-a-w- c:\program files\Alwil Software\Avast5\ashShell.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"msnmsgr"="c:\program files\Windows Live\Messenger\msnmsgr.exe" [2009-07-26 3883856]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RTHDCPL"="RTHDCPL.EXE" [2008-08-18 16806912]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-08-18 150040]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-08-18 178712]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-08-18 150040]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2009-02-11 186904]
"Adobe Acrobat Speed Launcher"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" [2011-01-31 38840]
"Acrobat Assistant 8.0"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" [2010-09-23 640440]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2009-02-05 128232]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2008-12-25 13680640]
"nwiz"="nwiz.exe" [2008-12-25 1657376]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2008-12-25 86016]
"BrMfcWnd"="c:\program files\Brother\Brmfcmon\BrMfcWnd.exe" [2009-02-10 745472]
"ControlCenter3"="c:\program files\Brother\ControlCenter3\brctrcen.exe" [2007-10-30 77824]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]
"avast5"="c:\program files\Alwil Software\Avast5\avastUI.exe" [2011-02-23 3451496]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2010-09-08 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-11-18 421160]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2011-01-31 35760]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-01-07 253672]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
TransactNOW Monitor.lnk - c:\program files\AMS Services\TransactNOW\OALaunch.exe [2010-3-24 156672]
Windows Search.lnk - c:\program files\Windows Desktop Search\WindowsSearch.exe [2008-5-26 123904]
.
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-25 304128]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToMyPC]
2010-07-26 18:42 15216 —-a-w- c:\program files\Citrix\GoToMyPC\G2WinLogon.dll
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Windows Live\\Sync\\WindowsLiveSync.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
.
R0 aswNdis;avast! Firewall NDIS Filter Service;c:\windows\system32\drivers\aswNdis.sys [11/11/2010 2:23 PM 12112]
R0 aswNdis2;avast! Firewall Core Firewall Service;c:\windows\system32\drivers\aswNdis2.sys [11/11/2010 2:24 PM 192728]
R1 aswFW;avast! TDI Firewall driver;c:\windows\system32\drivers\aswFW.sys [11/11/2010 2:24 PM 101976]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [11/11/2010 2:24 PM 371544]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [11/11/2010 2:24 PM 301528]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [11/11/2010 2:24 PM 19544]
R2 RtNdPt5x;Realtek NDIS Protocol Driver;c:\windows\system32\drivers\RtNdPt5x.sys [1/12/2010 1:28 AM 22016]
S2 avast! Firewall;avast! Firewall;c:\program files\Alwil Software\Avast5\afwServ.exe [11/11/2010 2:23 PM 121000]
S3 RTLTEAMING;Realtek Intermediate Driver for Ethernet Extended Features;c:\windows\system32\drivers\RTLTEAMING.SYS [1/12/2010 1:28 AM 28800]
S3 RTLVLAN;Realtek VLAN Intermediate Driver;c:\windows\system32\drivers\RTLVLAN.SYS [1/12/2010 1:28 AM 17536]
.
— Other Services/Drivers In Memory —
.
*NewlyCreated* - JAVAQUICKSTARTERSERVICE
.
Contents of the 'Scheduled Tasks' folder
.
2011-05-24 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 18:34]
.
.
——- Supplementary Scan ——-
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uStart Page = hxxp://my.yahoo.com/
IE: Append Link Target to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
Trusted Zone: ams-benefits.com
Trusted Zone: ams-services.com
Trusted Zone: ams-support.com
Trusted Zone: ams360.com
Trusted Zone: amsservices.com
Trusted Zone: prevailnetwork.com
Trusted Zone: vertafore.com
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-05-24 10:07
Windows 5.1.2600 Service Pack 3 NTFS
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scanning hidden processes …
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scanning hidden autostart entries …
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scanning hidden files …
.
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C:\## aswSnx private storage
.
scan completed successfully
hidden files: 1
.
**************************************************************************
.
——————— LOCKED REGISTRY KEYS ———————
.
[HKEY_USERS\S-1-5-21-2153744994-2716342797-388061744-1005\Software\Microsoft\SystemCertificates\AddressBook*]
@Allowed: (Read) (RestrictedCode)
@Allowed: (Read) (RestrictedCode)
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10q_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10q_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
——————— DLLs Loaded Under Running Processes ———————
.
- - - - - - - > 'winlogon.exe'(1100)
c:\program files\Citrix\GoToMyPC\G2WinLogon.dll
.
- - - - - - - > 'explorer.exe'(5064)
c:\windows\system32\WININET.dll
c:\program files\Windows Desktop Search\deskbar.dll
c:\program files\Windows Desktop Search\en-us\dbres.dll.mui
c:\program files\Windows Desktop Search\dbres.dll
c:\program files\Windows Desktop Search\wordwheel.dll
c:\program files\Windows Desktop Search\en-us\msnlExtRes.dll.mui
c:\program files\Windows Desktop Search\msnlExtRes.dll
c:\windows\system32\ieframe.dll
.
Completion time: 2011-05-24 10:09:47
ComboFix-quarantined-files.txt 2011-05-24 15:09
ComboFix2.txt 2011-05-16 14:59
.
Pre-Run: 128,464,928,768 bytes free
Post-Run: 128,464,965,632 bytes free
.
- - End Of File - - E552C07A05002B4BFC0647F466E81377
Post #18
Congratulations! Your system appears to be clean.

Now let's do some spring cleaning.

Please delete MBRCheck and RootkitUnhooker from your desktop.

===================================================

Clean up with OTL:
  • Double-click OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.
===================================================

Follow these steps to uninstall Combofix

  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

[external image: Posted Image]

===================================================

Update Adobe Reader
Earlier versions of Adobe Reader have known security flaws so it is recommended that you update your copy
  • Go to Start > Control Panel > Add/Remove Programs
  • Remove ALL instances of Adobe Reader
  • Re-boot your computer as required.
  • Once ALL versions of Adobe Reader have been uninstalled, visit: <> and download the latest version of Adobe Reader
Alternative Option: after uninstalling Adobe Reader, you could try installing Foxit Reader from >here< Foxit Reader has fewer add-ons therefore loads more quickly.

===================================================

MICROSOFT UPDATES
It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Keeping your OS and browser up to date will help make you less susceptible to attacks by Trojans and viruses. Please go to Microsoft and download all the critical updates to help prevent possible re-infection.


Passwords
It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them and consider a password keeper, to keep all your passwords safe.


SPYWARE PREVENTION
This is a good time to set up protection against further attacks. In light of your recent problem, I'm sure you'd like to avoid any future infections. Please read these well written articles:
To help protect your computer in the future I recommend that you get the following free programs if you do not already have them:
  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
  • Yellow for caution
  • Red to stop

WOT has an add-on available for both Firefox and IE.

  • SpywareBlaster prevents the installation of ActiveX-based malware, blocks cookies, and restricts the actions of "bad" sites. See tutorial here
  • MVPS HOSTS FILE replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. It basically prevents your computer from connecting to those sites by redirecting the attempted connections to 127.0.0.1, which is the IP of your local computer. See guide here and for Windows Vista here
  • Download Host.zip and Save it to your Desktop.
  • Right-click hosts.zip and select 'Extract all files' or 'Extract files…'.
  • Follow the prompts and click 'Finish'.
  • This will open the newly created hosts folder on your Desktop.
  • Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated HOSTS file to the correct location on your machine.
  • Once updated you should see another prompt that the task was completed.
Follow this list and keep your antivirus program and antispyware programs updated and scan with them on a regular basis. By doing so, your potential for being infected again will reduce dramatically. 

Hopefully this should take care of your problems! Good luck.

Do you have any questions or problems to ask? Please do not hesitate to do so. 

**Please respond this one more time to ensure it is resolved and close this topic.
Post #19
Thanks for all of your help with this. I've removed all of the tools we used during the process and updated some of the software on my computer. Everything seems to be in order. Thanks, again.

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