24 replies to this topic

[Somethingsimple]

Hello,I just came here for some reassurance. I use Windows Live Messenger 2009(I refuse to upgrade to 2011 since they removed multiple features that I find useful or need.)and on some odd days, DEP (Data Execution ...something) stops it from running. I google searched about DEP and read the helpfile,and it thinks something is executing from messenger that it doesn't agree with. Thing is I have absolutely no idea what's executing,here's the "Problems and Reports" log file though,but I don't understand any of it. Problem signature Problem Event Name: BEX Application Name: msnmsgr.exe Application Version: 14.0.8117.416 Application Timestamp: 4bc935af Fault Module Name: StackHash_1a2d Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: 7ff70000 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional Information 1: 1a2d Additional Information 2: ff8e391411f3599c69e21e36a223412f Additional Information 3: 8381 Additional Information 4: ec057a7faf9b989159f1f978fe727c0a Extra information about the problem Bucket ID: 1431110864 Any help would be useful,thanks

[Jkc73]

Hello Somethingsimple


For Vista Home Basic, you can try the following:

• Right click on the Messenger shortcut icon on your desktop;
• Click on Properties;
• Click on the 'Shortcut' tab;
• Click on the 'Advanced...' button;
• Put a tick in the 'Run as Administrator' box & click OK.

If the problem still remains, (or have a different flavor/version of windows.)

Please run a PC PitStop test so we can see some details about how your computer is currently performing.

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop.com
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. At WTT we prefer to provide manual solution instructions that you can apply directly to your machine.

Have a look here, for how to post a link to your Results:
http://www.pcpitstop...ress/howto1.asp


Best Regards,

Edited by Jkc73, 10 April 2011 - 06:48 AM.

[Somethingsimple]

Thank you,the administrator thing worked. But should I still do the PC performance check? Sometimes DEP closes it,sometimes it doesn't.

[Jkc73]

It is good to hear that it appears to have worked for you.

As far as running the PCPitstop Test, it can't hurt to post the link to the results.

There maybe other issues, fixes and recommendations that we are unaware of, and that could be contributing to the issue.

It is entirely up to you, this is your system and you make the final decisions.

Note: Being a intermittent problem, we may need to test your system again using the same tests.


Best Regards,

[Somethingsimple]

ok then
http://www.pcpitstop...?conid=24304618

[Jkc73]

Start Internet Explorer and click Tools | Internet Options. On the General tab click the Delete Files button.

Click Start | Programs | Accessories | System Tools | Disk Cleanup | drive C: | OK
(Select Ok again)

Next~


Uninstall all unnecessary programs via add/remove programs.(The results for the speed of your HDD are very slow, we need to reduce the amount of things on the drive and defragment it.)
http://www.pcpitstop...?conid=24304618


I would remove Advanced SystemCare 3 by IOBit
WTT's Reasons to remove~ http://forums.whatth...howtopic=116608


Here is a Defragmenting program I recommend.
Please download Auslogics Disk Defrag

Defrag and Optimize drive C:

Next~

Restart computer....

Please run another PCPitstop Test and post link.

Regards,

Edited by Jkc73, 10 April 2011 - 03:26 PM.

[Somethingsimple]

Well windows is now blocking Messenger from starting up when I log into my laptop.
http://www.pcpitstop...?conid=24304618

EDIT: It's saying that my display driver is not updated,yet I updated it yesterday to version 11.3 from the company website.
Did I not update it correctly or use the right installation?

Edited by Somethingsimple, 10 April 2011 - 08:07 PM.

[Jkc73]

It's saying that my display driver is not updated,yet I updated it yesterday to version 11.3 from the company website.
Did I not update it correctly or use the right installation?

Note: Is this what you downloaded, ATI Catalyst Display Driver (Windows Vista 64-bit / Windows 7 64-bit) 11.3
This is the statement from the site that offers this download. This is NOT a upgrade for your display driver
Pros: Very fast installations: two attempts.

Cons: Did not update my drivers. It only updates the ATI Catalyst Install Manager.
This page does not confirm that it has been submitted!!!
Summary: File: ATI Catalyst Display Driver (Windows Vista 64-bit / Windows 7 64-bit) ver: 11.3 Size: 71,594 KB
You would think that this would install the latest drivers, but it does not.
What you get is ATI Catalyst Install Manager, Version 3.0.816.0 Size: 20 MBytes as installed
The drivers in my case the actual driver package remained as:
Version 8.582.0.0 Dated: 2009-02-03 for ATI Radeon X1550
I.e. no change in the drivers.
Why is this file stated to be the latest version of ATI Catalyst Display Driver (Windows Vista 64-bit / Windows 7 64-bit). Very confusing

--------------------------------------------------------

However, if you did download an updated driver.

Please Rollback to the previous display driver for now. (It is not showing up in the Pit test results)
Here is a good tutorial for Vista ->> click here

If you find that it won't let you rollback, then it is possible that you have installed an incorrect driver or it has not installed at all.

If in doubt, you can try a system restore back to before you installed the driver.(Time and Date) This should not change anything regarding your original issue.

I would not be concerned about the display driver for your system just yet.

--------------------------------------------------------

Did you complete all of these instructions in the code box, below?

Start Internet Explorer and click Tools | Internet Options. On the General tab click the Delete Files button.

Click Start | Programs | Accessories | System Tools | Disk Cleanup | drive C: | OK
(Select Ok again)

Then did you run the Auslogics Defrag Program?

The PCPitstop Test resembles the 1st test results almost exactly.

After completing the above, please download HDDScan

Run HDDScan.exe click on the SMART button.
A Report will be produced.
Click Save to File.
Save to your Desktop and save as .txt file.
Copy and paste back here.

Regards

[Somethingsimple]

Oh,that IS what I downloaded. And yes I did do everything in that little box before defragmenting,I had 70GB of free space,but it suddenly bumped back to 58GB for some reason.

[Jkc73]

If you take a look at your Pitstop test results here, you can see that the Fixes show the items as below~

• Delete Temporary Files 174 MB
• Defragment Drive C: 23%
• Disable Firefox Saved Passwords
• Update Display Adapters Driver
• Update Network adapters Driver

The 1st two are the ones that seem to have not changed from your 1st running of the PCPitstop Test Results shown here.

Please uninstall ATI Catalyst Display Driver (Windows Vista 64-bit / Windows 7 64-bit) 11.3

Run the Auslogics Defrag Program, defrag and optimize drive c:

Let us know how your system is behaving.

[Somethingsimple]

Ok,I did everything you said,and here are the new Pc Pit stop tests
http://www.pcpitstop...?conid=24304618
I noticed that my free space seems to be jumping from 70-72ish,is that normal?
Other than that everything is fine except for Messenger being blocked still.

EDIT: HDDScan doesn't bring up my disk (unknown disk) and my free space now stays at 75GB after I deleted some old installer files.

Edited by Somethingsimple, 11 April 2011 - 05:26 PM.

[Ztruker]

While waiting for Jkc73 to respond, have you tried adding an exception to DEP for WLM? See here: Adding Software Exceptions In Data Execution Prevention (DEP)

Also, make sure in the Performance Options, DEP tab, Turn on DEP for essential Windows programs and services only is selected.

Edited by Ztruker, 11 April 2011 - 07:38 PM.

[Somethingsimple]

Ok,I tried that,and it says "This program must run with DEP enabled. You cannot turn off DEP for this program". EDIT: I also tried the second thing,DEP closed Messenger as soon as I logged into it.

Edited by Somethingsimple, 11 April 2011 - 07:44 PM.

[Ztruker]

See if you can turn off DEP then. DEP- Enable or Disable - Vista Forums - leave off until another way to fix this is found?

[Somethingsimple]

"An unknown command was specified" "Run "bcdedit /?" for command line assistance"