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Spyware / Malware / Virus Removal

Browsers Searchbars' Hijacked

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First off this is what i'm workin on. : OS Name Microsoft® Windows Vista™ Home Premium Version 6.0.6002 Service Pack 2 Build 6002 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name HOME-PC System Manufacturer HP-Pavilion System Model KE553AA-ABA s3301f System Type X86-based PC Processor AMD Athlon™ 64 X2 Dual Core Processor 4800+, 2500 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date Phoenix Technologies, LTD 5.09, 11/14/2007 SMBIOS Version 2.4 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "6.0.6002.18005" User Name home-PC\Marcus Time Zone Central Daylight Time Installed Physical Memory (RAM) 2.00 GB Total Physical Memory 1.87 GB Available Physical Memory 431 MB Total Virtual Memory 5.23 GB Available Virtual Memory 3.80 GB Page File Space 3.42 GB Page File C:\pagefile.sys And this is my hijackthis log file: Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 9:06:42 PM, on 3/21/2011 Platform: Windows Vista SP2 (WinNT 6.00.1906) MSIE: Internet Explorer v8.00 (8.00.6001.19019) Boot mode: Normal Running processes: C:\Windows\system32\Dwm.exe C:\Windows\system32\taskeng.exe C:\Windows\Explorer.EXE C:\Program Files\Mozilla Firefox\firefox.exe C:\Windows\System32\mobsync.exe C:\Program Files\Mozilla Firefox\plugin-container.exe C:\Program Files\AVG\AVG10\avgscanx.exe C:\Program Files\AVG\AVG10\avgcsrvx.exe C:\Program Files\OpenOffice.org 3\program\swriter.exe C:\Program Files\OpenOffice.org 3\program\soffice.exe C:\Program Files\OpenOffice.org 3\program\soffice.bin C:\Windows\system32\SearchFilterHost.exe C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file) O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: (no name) - {9030D464-4C02-4ABF-8ECC-5164760863C6} - (no file) O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck /autofix /autoclose O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe O23 - Service: TVersityMediaServer - Unknown owner - C:\ProgramData\TVersity\Media Server\MediaServer.exe O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe My browser is getting hijacked on all accounts. Searchbar and browser on bothe IE and Firefox. I'd appreciate the help. Ran a few antivirus's and such but didnt get id of it yet. thanks in advance.
Hello megabyte and welcome to the WTT forum.

My name is Satchfan and I would be glad to help you with your computer problem. Please read the following guidelines which will help to make cleaning your machine easier:
• Please do not install/uninstall any programs unless asked to.
• Please do not run any scans other than those requested
• Please follow all instructions in the order posted
• Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
• If you don't understand something, please don't hesitate to ask for clarification before proceeding
• The fixes are specific to your problem and should only be used for this issue on this machine.
• Please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!
Please note that I am still in training and my replies need to be checked by an expert in order for you to receive the best possible advice. This may result in a small delay between my posts but I shall try to keep this to a minimum.

I am looking through your log now and will reply as soon as possible.

Satchfan
Hello again megabite

There is no obvious sign of infection in your HijackThis log so will need to run some more in-depth scans to find out the cause of your computer problem.

===================================================

Please disable this program and leave it disabled until we are done.

Spybot's TeaTimer
  • Launch Spybot S&D, go to the Mode menu and make sure "Advanced Mode" is selected.
  • On the left hand side, click on Tools, then click on the Resident Icon in the list.
  • Uncheck the Resident TeaTimer (Protection of overall system settings) active box.
  • Click on the System Startup icon in the List
  • Uncheck the "TeaTimer" box and click OK at any prompts.
  • If Teatimer gives you a warning that changes were made, click Allow Change when prompted.
  • Exit Spybot S&D.
(When we are finished, you can re-enable Teatimer using the same steps but this time place a check next to "Resident TeaTimer" and check the "TeaTimer" box in System Startup).

===================================================

Run HijackThis

Open HijackThis and click Do a system scan only.

Place a check mark next to:

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {9030D464-4C02-4ABF-8ECC-5164760863C6} - (no file)
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE}
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5}


Close all windows except for HijackThis and click Fix checked.

===================================================

Download and run OTL
  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Under Custom Scan paste this in

    netsvcs
    drivers32
    %SYSTEMDRIVE%\*.*
    %systemroot%\Fonts\*.com
    %systemroot%\Fonts\*.dll
    %systemroot%\Fonts\*.ini
    %systemroot%\Fonts\*.ini2
    %systemroot%\Fonts\*.exe
    %systemroot%\system32\spool\prtprocs\w32x86\*.*
    %systemroot%\REPAIR\*.bak1
    %systemroot%\REPAIR\*.ini
    %systemroot%\system32\*.jpg
    %systemroot%\*.jpg
    %systemroot%\*.png
    %systemroot%\*.scr
    %systemroot%\*._sy
    %APPDATA%\Adobe\Update\*.*
    %ALLUSERSPROFILE%\Favorites\*.*
    %APPDATA%\Microsoft\*.*
    %PROGRAMFILES%\*.*
    %APPDATA%\Update\*.*
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\System32\config\*.sav
    %PROGRAMFILES%\bak. /s
    %systemroot%\system32\bak. /s
    %ALLUSERSPROFILE%\Start Menu\*.lnk /x
    %systemroot%\system32\config\systemprofile\*.dat /x
    %systemroot%\*.config
    %systemroot%\system32\*.db
    %PROGRAMFILES%\Internet Explorer\*.dat
    %APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x
    %USERPROFILE%\Desktop\*.exe
    %PROGRAMFILES%\Common Files\*.*
    %systemroot%\*.src
    %systemroot%\install\*.*
    %systemroot%\system32\DLL\*.*
    %systemroot%\system32\HelpFiles\*.*
    %systemroot%\system32\rundll\*.*
    %systemroot%\winn32\*.*
    %systemroot%\Java\*.*
    %systemroot%\system32\test\*.*
    %systemroot%\system32\Rundll32\*.*
    %systemroot%\AppPatch\Custom\*.*
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
  • You may need two posts to fit them both in.
===================================================

Download the GMER Rootkit Scanner

[external image: Posted Image]
Download GMER Rootkit Scanner from here or here.
  • Extract the contents of the zipped file to desktop.
  • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.

    [external image: Posted Image]
    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following …
    • IAT/EAT
    • All drives/partitions except C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and attach it in your reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries


Logs to include with next post:

OTL.txt
Extras.txt
Gmer.txt


Could you also explain a bit more about your browser problem.

For example:

Can you open Firefox/Internet Explorer?
Are you being redirected on search results?

Thanks

Satchfan
Hello megabite It has been several days since I asked you to follow some steps to help diagnose your computer problems. Please let me know if you still need help. Thanks Satchfan

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