check for virus

I was informed that my system may be infected with a virus. I would like someone to help me check it out thanks

Hi jsb333,

Welcome to WhattheTech. My name is Blottedisk and I will be helping you with your malware issues. Before we delve into this, please take a look at the following notes:

• Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Watch Topic button to the right of your topic title and then choosing the notification method ( Recommended: Inmediate Notification)
• Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.
• The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then the thread will be locked due to inactivity. However, if you will be away, let us know and we will be sure to keep the thread open.

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Ok, let's get started.


Are you having any issues? Can you please provide me with more information about this possible infection?
Please follow the steps below in order:


Step 1 | Please download OTL from one of the following mirrors:

This is THE Mirror

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• Save it to your desktop.
• Double click on the [external image: Posted Image] icon on your desktop.
• Click the "Scan All Users" checkbox.
• Push the [external image: Posted Image] button.
• Two reports will open, copy and paste them in your next reply:

OTListIt.txt <– Will be opened
Extras.txt <– Will be minimized


Step 2 | Please download GMER from one of the following locations and save it to your desktop:

Main Mirror - This version will download a randomly named file (Recommended)
Zipped Mirror - This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

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• Disconnect from the Internet and close all running programs.
• Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
• Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.

Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

[external image: Posted Image]

• GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
• If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system…click NO.
• Make sure all options are checked except:
  
• IAT/EAT
• Drives/Partition other than Systemdrive, which is typically C:\
• Show All (This is important, so do not miss it.)

[external image: Posted Image]
Click the image to enlarge it

• Now click the Scan button. If you see a rootkit warning window, click OK.
• When the scan is finished, click the Save… button to save the scan results to your Desktop. Save the file as gmer.log.
• Click the Copy button and paste the results into your next reply.
• Exit GMER and re-enable all active protection when done.

– If you encounter any problems, try running GMER in Safe Mode.



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Please post back including:

OTL.txt
Extras.txt
GMER.log

Hi, Do you still require help?

Due to the lack of feedback, this Topic is closed. If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter. Everyone else please begin a New Topic.