Computer keeps restarting itself

Hello; Went to get a new cd burner and the guy there said to go home and run the microsoft fix-it and see if that is all it needs to get the cd to work. I ran it and it gave me and error message that it ran into a runtime error. Tried emailing microsoft to ask what the error msg meant. No response. Big surprise. <_< This is what the details of the error msg said; Path: C:\Documents and Settings\Annie\Local Settings\Temp\MATS-Temp\CABqvb2h0no.0wo Error Code: 0x80092003 User: ANNIE-7B392A84C\Annie Context: Elevated Any thoughts? By the way, thanks for all your time on this!! Its much appreciated!

Hi annie1963, Which fixit tool were you trying to use?

Hello; The fixit tool is; Microsoft FixIt Name: Mats_Run.dvd.exe Type: Application, 754KB From: download.microsoft.com It says its an automated tool for fixing the problem of a cd-dvd not being able to read or write.

Hi annie1963, I was sure I replied to you yesterday but I don't see my post. I can't find a real answer to why you would encounter that error. Can you try temporarily disabling your antivirus program and see if it will install? Do you have a Windows XP cd?

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