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Spyware / Malware / Virus Removal

Antivirus Scan Inc

12 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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tonyperrin:

I've got some important cleanup for you to take care of next. Your logs look OK but I'll remind you one last time that it would be a good idea to reformat this PC sometime:

If your interested in trying to remove that extra Windows folder, this link has some decent instructions.

🖼Click to load external image (Posted Image) Uninstall ComboFix
  • Press the Windows key + R on your keyboard or click Start -> Run. Copy and past the following text into the run box that opens and press OK:
    Combofix /Uninstall
🖼Click to load external image (Posted Image)

🖼Click to load external image (Posted Image) Delete the following tools along with any other logs you saved from our work:
  • DDS
  • GMER
  • SystemLook
🖼Click to load external image (Posted Image) Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean
🖼Click to load external image (Posted Image) Re-install an anti-virus program. Choose one, (but no more) reputable AV program. If you need help chosing one, this site has good information. Avast, Avira and Microsoft all offer free AV products.

🖼Click to load external image (Posted Image) Finally, I'd like to make a couple of suggestions to help you stay clean in the future:
  • Restart any anti-malware programs that we disabled while we were cleaning your machine.
  • Keep your antivirus application and MBAM current and updated. Scan with them at least weekly.
  • Consider running in a limited user account. See this post for more information.
  • Please carefully review the information in the Security - Best Practices and Prevention forum located HERE
Please post once more so I know you are all set and I can close this thread. Good luck and stay safe!

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