I am infected with a debilitating virus/trojan. Please Help

Hello all, I am infected with a virus or trojan that has just completely made my computer useless. I am getting a BSOD within just a few minutes of going into Windows and after several restarts I finally open up Firefox to see that a proxy has been set up and I can't go onto any websites. So far I've downloaded a WinSock fix to help me get on the internet and I have tried to follow the Forum Guidelines but I am unable to get past running DDS.exe without my computer giving me a BSOD. Can I do all the steps in Safe Mode? I'm at a loss to figure this out, any help is appreciated. Thanks

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

Internet Explorer (Windows)
1. Click "Tools", then click "Internet Options". This will bring up the Internet Options window.

2. Click the "Connections" tab, then click the "LAN Settings" button.

3. Uncheck the box labeled "Use a proxy server for your LAN". Click "OK", and click "OK" in the previous window. This will remove the proxy server settings in Internet Explorer.



Firefox (Windows)
1. Click "Tools", then click "Options" to bring up the Options window.

2. Click the "Advanced" button, then click the "Network" tab.

3. Click the "Settings" button, located next to "Configure how Firefox connects to the Internet".

4. Click the radio button labeled "No proxy". Click "OK" twice. This will remove the proxy server settings in Firefox.



Disable Internet Explorer Proxy Settings and Reset TCP/IP and Winsock

Disable Internet Explorer Proxy Settings and Reset TCP/IP

It is very important that these steps be carried out exactly as shown otherwise the fix will not work.
If you have any questions please ask before moving on.

• Please start Notepad and using your mouse make sure you select and copy all the information below in the Code box into your new document.
• Then save the file as "fixme.bat" to your Desktop
• In the drop down box for Save as type: make sure you select All Files (*.*) and keep the quotes on the name as well. Then close the new file.
  

  @ECHO OFF
  reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f
  reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyOverride /f
  reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable  /t REG_DWORD /d 0 /f
  reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f
  netsh int ip reset resetlog.txt
  netsh winsock reset catalog

• On Windows XP you can double-click the file to run it.
• On Vista/Win7 you need to Right click the file and choose Run as administrator to run it. With User Account Control on it should ask permission to run it. Click Yes
• This will flash a black DOS box very quickly and go away, this is normal.
• Restart your computer now.
• Launch Internet Explorer and see if you can connect to the Internet.
• Launch MBAM and check for Updates

Done, thank you, as of now I am able to connect to the internet. I'll await the next steps

Please don't attach the scans / logs, use "copy/paste".


DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

XP Users

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.
Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.
When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:
Double-click on the Folder Options icon.
Click on the View tab.


If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.
Click on Show Hidden Files or Folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.



Please do not delete anything unless instructed to.


I've been seeing some Java infections lately.

Go here and follow the instructions to clear your Java Cache
http://www.java.com/en/download/help/plugin_cache.xml



Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

• Please download Malwarebytes' Anti-Malware from here
  If you are unable to do this from the infected computer directly, transfer the file from another computer.
• Download the mbam-setup.exe to your desktop.
• Now make sure extensions are shown. To do this, please look here
• Then rename the mbam-setup.exe: [external image: Posted Image] to explorer.exe: [external image: Posted Image]
• Then launch explorer.exe in order to install Malwarebytes' Anti-malware
• Once Malwarebytes' Anti-Malware is installed, navigate to your Program Files\Malwarebytes' Anti-Malware folder and locate the mbam.exe in there:
  
  [external image: Posted Image]
  
  rename it to iexplore.exe:
  
  [external image: Posted Image]
  
  
• Now doubleclick iexplore.exe to launch Malwarebytes' Anti-malware.
• Click the "Update" tab and click the "Check For updates" button.
• Once the program has loaded and updates were downloaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart, so please allow MBAM to restart.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Please don't attach the scans / logs, use "copy/paste".


Also please describe how your computer behaves at the moment.

I am having issues staying on for more than 5+ minutes before my computer gives me a BSOD, would I be able to do these steps in Safe Mode With Networking?

Yes

I am still experiencing difficulties executing the steps without getting a BSOD even in Safe Mode, the BSOD seem to be either at random, right at the start of Windows, or when opening up and executing a file. Is there any way to fix the BSOD first before I start?

Update: I finally got through all the steps, Malwarebytes' Anti-malware found 11 infections and I removed them. I am still experiencing BSOD on startup though and I think the virus is still there. Are there any more options? Thank you

Download ComboFix from one of these locations:

Link 1
Link 2 If using this link, Right Click and select Save As.


* IMPORTANT !!! Save ComboFix.exe to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs
  
  
• Double click on ComboFix.exe & follow the prompts.
  
  Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.
  
  Note: If you have SP3, use the SP2 package.
  If Vista or Windows 7, skip the Recovery Console part
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.


Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.

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