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Spyware / Malware / Virus Removal

Completely infected

3 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1 last edited
I want to do a factory reset, but this is a custom computer and I can't find the info to find out how to do that. I have no disks and I have tried F2 F1 F9 F10 and F12 at the beginging of my computer booting up to get a menu to system restore with no avail. So I come to WhattheTech Because they never let me down in destroying all the evil malware and viruses that plague my hard drives. In my next 2 posts I will post OTL logs.

OTL did not work I used Hijack this instead and it said that it didnt have access to host files. Sounds bad.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:02:47 PM, on 12/3/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18975)
Boot mode: Normal

Running processes:
C:\Users\Kaz\AppData\Local\Temp\hexdump.exe
C:\Users\Kaz\AppData\Local\Temp\spoolsv.exe
C:\Users\Kaz\AppData\Local\Temp\mdm.exe
C:\Users\Kaz\AppData\Local\Temp\svchost.exe
C:\Users\Kaz\AppData\Local\Temp\lsass.exe
C:\Users\Kaz\AppData\Local\Temp\smss.exe
C:\Users\Kaz\AppData\Local\Temp\taskmgr.exe
C:\Users\Kaz\AppData\Local\Temp\services.exe
C:\Users\Kaz\AppData\Local\Temp\nvsvc32.exe
C:\Users\Kaz\AppData\Local\Temp\csrss.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Users\Kaz\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Kaz\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Kaz\AppData\Local\Temp\Bfo.exe
C:\Users\Kaz\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Kaz\AppData\Local\Google\Chrome\Application\chrome.exe
c:\Users\Kaz\Downloads\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaul…//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul…rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul…//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files (x86)\AskBarDis\bar\bin\askBar.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG10\avgssie.dll (file missing)
O2 - BHO: Softonic-Eng7 Toolbar - {414b6d9d-4a95-4e8d-b5b1-149dd2d93bb3} - C:\Program Files (x86)\Softonic-Eng7\tbSof1.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\5.0.1449.0\npwinext.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Hotspot Shield Class - {F9E4A054-E9B1-4BC3-83A3-76A1AE736170} - C:\Program Files (x86)\Hotspot Shield\HssIE\HssIE.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: Softonic-Eng7 Toolbar - {414b6d9d-4a95-4e8d-b5b1-149dd2d93bb3} - C:\Program Files (x86)\Softonic-Eng7\tbSof1.dll
O3 - Toolbar: Foxit Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files (x86)\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
O3 - Toolbar: @C:\Program Files (x86)\MSN Toolbar\Platform\5.0.1449.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\5.0.1449.0\npwinext.dll
O3 - Toolbar: (no name) - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - (no file)
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~2\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [Livestream Procaster] "C:\Program Files (x86)\Livestream Procaster\Procaster.exe" -autorun
O4 - HKLM\..\Run: [Bing Bar] "C:\Program Files (x86)\MSN Toolbar\Platform\5.0.1449.0\mswinext.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Users\Kaz\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [LvgfeefnNQ] C:\Users\Kaz\AppData\Local\Temp\cp139u.exe
O4 - HKCU\..\Run: [Lvgfeefnqg] C:\Users\Kaz\AppData\Local\Temp\hexdump.exe
O4 - HKCU\..\Run: [Lvgfeefnsb] C:\Users\Kaz\AppData\Local\Temp\drweb.exe
O4 - HKCU\..\Run: [HJRUDZ5DT2] C:\Users\Kaz\AppData\Local\Temp\Bfo.exe
O4 - HKCU\..\Run: [Lvgfeefnoc] C:\Users\Kaz\AppData\Local\Temp\debug.exe
O4 - HKCU\..\Run: [Lvgfeefnocift.com&p=R0lGODlhyAA8APcAAAAAAIAAAACAAICAAAAAgIAAgACAgICAgMDAwP8AAAD/AP//AAAA//8A/wD/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O4 - HKCU\..\Run: [Lvgfeefnwg] C:\Users\Kaz\AppData\Local\Temp\spoolsv.exe
O4 - HKCU\..\Run: [Lvgfeefnqe] C:\Users\Kaz\AppData\Local\Temp\login.exe
O4 - HKCU\..\Run: [Lvgfeefnb] C:\Users\Kaz\AppData\Local\Temp\mdm.exe
O4 - HKCU\..\Run: [Lvgfeefnusc] C:\Users\Kaz\AppData\Local\Temp\winlogon.exe
O4 - HKCU\..\Run: [Lvgfeefnth] C:\Users\Kaz\AppData\Local\Temp\svchost.exe
O4 - HKCU\..\Run: [LvgfeefnY] C:\Users\Kaz\AppData\Local\Temp\cmd.exe
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~2\Yahoo!\MESSEN~1\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [Lvgfeefnsf] C:\Users\Kaz\AppData\Local\Temp\lsass.exe
O4 - HKCU\..\Run: [Lvgfeefnxc] C:\Users\Kaz\AppData\Local\Temp\smss.exe
O4 - HKCU\..\Run: [LvgfeefneP] C:\Users\Kaz\AppData\Local\Temp\avp32.exe
O4 - HKCU\..\Run: [Lvgfeefnd] C:\Users\Kaz\AppData\Local\Temp\avp.exe
O4 - HKCU\..\Run: [Lvgfeefnf] C:\Users\Kaz\AppData\Local\Temp\win.exe
O4 - HKCU\..\Run: [LvgfeefnZP] C:\Users\Kaz\AppData\Local\Temp\gdi32.exe
O4 - HKCU\..\Run: [Lvgfeefntg] C:\Users\Kaz\AppData\Local\Temp\wininst.exe
O4 - HKCU\..\Run: [Lvgfeefnz0+z\AppData\Local\Temp\2515891043.exe] C:\Users\Kaz\AppData\Local\Temp\2515891043.exe
O4 - HKCU\..\Run: [Lvgfeefnz2Bz\AppData\Local\Temp\2335486899.exe] C:\Users\Kaz\AppData\Local\Temp\2335486899.exe
O4 - HKCU\..\Run: [LvgfeefngP] C:\Users\Kaz\AppData\Local\Temp\win32.exe
O4 - HKCU\..\Run: [Lvgfeefnsd] C:\Users\Kaz\AppData\Local\Temp\taskmgr.exe
O4 - HKCU\..\Run: [Lvgfeefnwpc] C:\Users\Kaz\AppData\Local\Temp\services.exe
O4 - HKCU\..\Run: [Lvgfeefn01/z\AppData\Local\Temp\1657991492.exe] C:\Users\Kaz\AppData\Local\Temp\1657991492.exe
O4 - HKCU\..\Run: [Lvgfeefnrc] C:\Users\Kaz\AppData\Local\Temp\winamp.exe
O4 - HKCU\..\Run: [odbcplUI] rundll32 "C:\Users\Kaz\AppData\Local\Temp\pcauPING.dll",DllGetVersion
O4 - HKCU\..\Run: [Uquloxoyiviyifa] rundll32.exe "C:\Users\Kaz\AppData\Local\msadHapi.dll",Startup
O4 - HKCU\..\Run: [EqCAlppKDp.exe] C:\Users\Kaz\AppData\Local\Temp\EqCAlppKDp.exe
O4 - HKCU\..\Run: [Xgimaxuwi] rundll32.exe "C:\Users\Kaz\AppData\Local\egiwixor.dll",Startup
O4 - HKCU\..\Run: [Lvgfeefntpf] C:\Users\Kaz\AppData\Local\Temp\iexplarer.exe
O4 - HKCU\..\Run: [Lvgfeefnz9] C:\Users\Kaz\AppData\Local\Temp\nvsvc32.exe
O4 - HKCU\..\Run: [3550005] C:\Users\Kaz\AppData\Local\Temp\3550005.exe
O4 - HKCU\..\Run: [Lvgfeefnzz+z\AppData\Local\Temp\2841238243.exe] C:\Users\Kaz\AppData\Local\Temp\2841238243.exe
O4 - HKCU\..\Run: [Lvgfeefn00/z\AppData\Local\Temp\3483034947.exe] C:\Users\Kaz\AppData\Local\Temp\3483034947.exe
O4 - HKCU\..\Run: [Lvgfeefnxb] C:\Users\Kaz\AppData\Local\Temp\sysedit.exe
O4 - HKCU\..\Run: [Lvgfeefnuf] C:\Users\Kaz\AppData\Local\Temp\csrss.exe
O4 - HKCU\..\Run: [Lvgfeefnvc] C:\Users\Kaz\AppData\Local\Temp\user.exe
O4 - HKCU\..\Run: [Lvgfeefny1Pz\AppData\Local\Temp\304429361.exe] C:\Users\Kaz\AppData\Local\Temp\304429361.exe
O4 - HKCU\..\Run: [LvgfeefnfQ] C:\Users\Kaz\AppData\Local\Temp\win16.exe
O4 - HKCU\..\Run: [Lvgfeefny2Az\AppData\Local\Temp\3303881779.exe] C:\Users\Kaz\AppData\Local\Temp\3303881779.exe
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~3\OFFICE11\REFIEBAR.DLL
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{A104179E-FFCC-4703-8427-650085A7CF19}: NameServer = 208.67.222.222,208.67.220.220
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG10\avgpp.dll (file missing)
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\Windows\SysWOW64\guard32.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files (x86)\AVG\AVG9\Toolbar\ToolbarBroker.exe
O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe
O23 - Service: AVG Firewall (avgfws9) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgfws9.exe
O23 - Service: AVG9IDSAgent (AVGIDSAgent) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: Remote Connections Service (FlexService) - BitMicro Software Corporation - C:\Program Files (x86)\RapidBIT\cisvc.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files (x86)\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - C:\Program Files (x86)\Maxtor\Sync\SyncServices.exe
O23 - Service: MySQL4 - Unknown owner - C:\Program.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

–
End of file - 15488 bytes
Post #2
Posted Image


DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

XP Users

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.
Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.
When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:
Double-click on the Folder Options icon.
Click on the View tab.


If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.
Click on Show Hidden Files or Folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.



Please do not delete anything unless instructed to.


I've been seeing some Java infections lately.

Go here and follow the instructions to clear your Java Cache
http://www.java.com/en/download/help/plugin_cache.xml


Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.


  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
    [external image: Posted Image]
  • When the scan is complete, click OK, then Show Results to view the results.
  • [external image: Posted Image]
  • Then click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.


Also please describe how your computer behaves at the moment.


Please don't attach the scans / logs, use "copy/paste".

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