Internt explorer wont launch

I am having a problem with my internet explorer. I have tried reinstalling, with no success. I ran Norton and there are no viruses on my machine. I just tried 'hijackthis' and not sure what to do with the log as I am not computer savvy. Can someone help me please! I need explorer real bad!

Hi kestrel12, welcome to the forum.

To make cleaning this machine easier

• Please do not uninstall/install any programs unless asked to
  It is more difficult when files/programs are appearing in/disappearing from the logs.
• Please do not run any scans other than those requested
• Please follow all instructions in the order posted
• All logs/reports, etc.. must be posted in Notepad. Please ensure that word wrap is unchecked. In notepad click format, uncheck word wrap if it is checked.
• Do not attach any logs/reports, etc.. unless specifically requested to do so.
• If you have problems with or do not understand the instructions, Please ask before continuing.
• Please stay with this thread until given the All Clear. A absence of symptoms does not mean a clean machine.

Go HERE to get a randomly named copy of GMER. Scroll down to the Download section and click Download EXE. Save it to your desktop.

Before scanning with GMER, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.

• Double click on the file you downloaded. If asked to allow gmer.sys driver to load, please consent .
• If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.
  
  [external image: Posted Image]
  Click the image to enlarge it
  
• In the right panel, you will see several boxes that have been checked. Uncheck the following …
  • IAT/EAT
  • Drives/Partition other than Systemdrive (typically C:\)
  • Show All (don't miss this one)
• Then click the Scan button & wait for it to finish.
• Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  
• Save it where you can easily find it, such as your desktop, and post it in your next reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries

If GMER will not run in normal windows, please run it in Saffe Mode



Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Click on Minimal Output at the top
• Download the following file scan.txt to your Desktop. Click here to download it. You may need to right click on it and select "Save"
• Double click inside the Custom Scan box at the bottom
• A window will appear saying "Click OK to load a custom scan from a file or Cancel to cancel"
• Click the OK button and navigate to the file scan.txt which we just saved to your desktop
• Select scan.txt and click Open. Writing will now appear under the Custom Scan box
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic

Please post back with

• GMER log
• both OTL logs

Are the redirects in any particular browser or all browsers?

Thanks

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