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Spyware / Malware / Virus Removal

6 Month-old Computer Lagging More and More

7 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #2
Hi Perk,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

You have posted for help here a half dozen of so times. You are more likely to get help, if you follow the directions here: Getting Started: How to Get Help and actually provide some information for a helper to work with.

Please download DDS by sUBs from one of the following links and save it to your desktop.
    • DDS.scr
    • DDS.pif
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
—————————————————
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and the click UPLOAD.
Post #3
DDS (Ver_10-11-10.01) - NTFS_AMD64 Run by [removed] at 14:33:42.30 on Mon 11/22/2010 Internet Explorer: 8.0.7600.16385 Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.5885.4776 [GMT -8:00] ============== Running Processes =============== C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k RPCSS C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\taskhost.exe C:\Windows\SysWOW64\AsHookDevice.exe C:\Program Files\LTONHIS\Touch Manager\SKDaemon.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\dlbkcoms.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Program Files (x86)\ASUS\EPU-4 Engine\FourEngine.exe C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE C:\Program Files (x86)\Common Files\Motive\McciCMService.exe C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe C:\Windows\System32\igfxtray.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\Common Files\Motive\McciCMService.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe C:\Program Files (x86)\Microsoft Office\Office\FINDFAST.EXE C:\Program Files (x86)\Microsoft Office\Office\OSA.EXE C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\System32\svchost.exe -k LocalServicePeerNet C:\Program Files\Trend Micro\Internet Security\TmProxy.exe C:\Program Files\Trend Micro\BM\TMBMSRV.exe C:\Windows\system32\wuauclt.exe C:\Program Files (x86)\Internet Explorer\IELowutil.exe C:\Program Files (x86)\Windows Live\Mail\wlmail.exe C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe C:\Program Files (x86)\Internet Explorer\iexplore.exe C:\Program Files (x86)\Internet Explorer\iexplore.exe C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10k_ActiveX.exe C:\Windows\explorer.exe C:\Program Files (x86)\QuickTime\QuickTimePlayer.exe C:\Windows\system32\svchost.exe -k SDRSVC C:\Program Files (x86)\Internet Explorer\iexplore.exe C:\Program Files (x86)\BitTorrent\bittorrent.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Users\starwil\Desktop\dds.pif C:\Windows\system32\conhost.exe C:\Windows\system32\wbem\wmiprvse.exe ============== Pseudo HJT Report =============== uStart Page = hxxp://www.ask.com?o=15438&l=dis uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll mWinlogon: Userinit=userinit.exe BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.6.5805.1910\swg.dll BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll uRun: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" mRun: [RunAIShell] C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" StartupFolder: C:\Users\starwil\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MICROS~1.LNK - C:\Program Files (x86)\Microsoft Office\Office\FINDFAST.EXE StartupFolder: C:\Users\starwil\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OFFICE~1.LNK - C:\Program Files (x86)\Microsoft Office\Office\OSA.EXE StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe mPolicies-explorer: NoActiveDesktop = 1 (0x1) mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1) mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5) mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: Google Sidewiki… - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab BHO-X64: Windows Live Family Safety Browser Helper Class: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll BHO-X64: Windows Live Family Safety Browser Helper - No File BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5805.1910\swg64.dll TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File mRun-x64: [SKDaemon.exe] C:\Program Files\LTONHIS\Touch Manager\SKDaemon.exe mRun-x64: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe" mRun-x64: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe mRun-x64: [Skytel] C:\Program Files\Realtek\Audio\HDA\Skytel.exe mRun-x64: [IgfxTray] C:\Windows\system32\igfxtray.exe mRun-x64: [HotKeysCmds] C:\Windows\system32\hkcmd.exe mRun-x64: [Persistence] C:\Windows\system32\igfxpers.exe mRun-x64: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon mRun-x64: [CanonSolutionMenu] C:\Program Files (x86)\Canon\SolutionMenu\CNSLMAIN.exe /logon ================= FIREFOX =================== FF - ProfilePath - C:\Users\starwil\AppData\Roaming\Mozilla\Firefox\Profiles\fabzfk63.default\ FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p= FF - prefs.js: browser.search.selectedEngine - Google FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/ FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p= FF - plugin: C:\Program Files (x86)\Canon\Easy-PhotoPrint EX\NPEZFFPI.DLL FF - plugin: C:\Program Files (x86)\Common Files\Motive\npMotive.dll FF - plugin: C:\Program Files (x86)\Google\Update\1.2.183.39\npGoogleOneClick8.dll FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll FF - plugin: C:\Users\starwil\AppData\Local\Yahoo!\BrowserPlus\2.8.1\Plugins\npybrowserplus_2.8.1.dll FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll —- FIREFOX POLICIES —- C:\Program Files (x86)\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn–mgbaam7a8h", true); C:\Program Files (x86)\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn–mgberp4a5d4ar", true); ============= SERVICES / DRIVERS =============== R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\System32\drivers\vwififlt.sys [2009-7-13 59904] R2 Device Handle Service;Device Handle Service;C:\Windows\SysWOW64\AsHookDevice.exe [2009-11-5 196608] R2 dlbk_device;dlbk_device;C:\Windows\system32\dlbkcoms.exe -service –> C:\Windows\system32\dlbkcoms.exe -service [?] R2 McciCMService64;McciCMService64;C:\Program Files\Common Files\Motive\McciCMService.exe [2010-4-14 517632] R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;C:\Windows\System32\drivers\IntcHdmi.sys [2009-11-5 139264] R3 tmpreflt;tmpreflt;C:\Windows\System32\drivers\tmpreflt.sys [2009-8-22 42000] R3 TmProxy;Trend Micro Proxy Service;C:\Program Files\Trend Micro\Internet Security\TmProxy.exe [2010-4-6 917768] S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-5-30 136176] S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2010-4-6 61808] S3 fsssvc;Windows Live Family Safety;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2009-2-6 533360] S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe [2010-1-15 227232] S3 netr28x;Ralink 802.11n Wireless Driver for Windows Vista;C:\Windows\System32\drivers\netr28x.sys [2009-6-10 620544] S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-4-9 1255736] =============== Created Last 30 ================ 2010-11-14 05:16:11 3860992 —-a-w- C:\Windows\System32\UIRibbon.dll 2010-11-14 05:16:11 2983424 —-a-w- C:\Windows\SysWow64\UIRibbon.dll 2010-11-14 05:16:11 1164800 —-a-w- C:\Windows\SysWow64\UIRibbonRes.dll 2010-11-14 05:16:11 1164800 —-a-w- C:\Windows\System32\UIRibbonRes.dll 2010-11-14 05:14:58 4068864 —-a-w- C:\Windows\System32\mf.dll 2010-11-14 05:14:58 257024 —-a-w- C:\Windows\System32\mfreadwrite.dll 2010-11-14 05:14:58 206848 —-a-w- C:\Windows\System32\mfps.dll 2010-11-14 05:14:58 196608 —-a-w- C:\Windows\SysWow64\mfreadwrite.dll 2010-11-14 05:14:58 1888256 —-a-w- C:\Windows\System32\WMVDECOD.DLL 2010-11-14 05:14:58 1619456 —-a-w- C:\Windows\SysWow64\WMVDECOD.DLL 2010-11-14 05:14:57 3181568 —-a-w- C:\Windows\SysWow64\mf.dll 2010-11-14 05:11:21 ——– d—–w- C:\Users\starwil\AppData\Local\Windows Live 2010-11-03 04:33:54 ——– d—–w- C:\Windows\pss 2010-10-24 18:04:00 588096 —-a-w- C:\PROGRA~3\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight-2\SpotlightResources.dll ==================== Find3M ==================== 2010-09-08 05:36:17 1192960 —-a-w- C:\Windows\System32\wininet.dll 2010-09-08 05:34:34 57856 —-a-w- C:\Windows\System32\licmgr10.dll 2010-09-08 04:30:04 978432 —-a-w- C:\Windows\SysWow64\wininet.dll 2010-09-08 04:28:15 44544 —-a-w- C:\Windows\SysWow64\licmgr10.dll 2010-09-08 04:16:38 482816 —-a-w- C:\Windows\System32\html.iec 2010-09-08 03:35:30 1638912 —-a-w- C:\Windows\System32\mshtml.tlb 2010-09-08 03:22:31 386048 —-a-w- C:\Windows\SysWow64\html.iec 2010-09-08 02:48:16 1638912 —-a-w- C:\Windows\SysWow64\mshtml.tlb 2010-09-01 07:51:02 19968 —h–w- C:\Users\starwil\~WRL0331.tmp 2010-09-01 05:12:09 12625920 —-a-w- C:\Windows\System32\wmploc.DLL 2010-09-01 04:23:49 12625408 —-a-w- C:\Windows\SysWow64\wmploc.DLL 2010-09-01 02:58:34 3123712 —-a-w- C:\Windows\System32\win32k.sys 2010-08-31 04:32:30 954752 —-a-w- C:\Windows\SysWow64\mfc40.dll 2010-08-31 04:32:30 954288 —-a-w- C:\Windows\SysWow64\mfc40u.dll 2010-08-27 06:14:02 236032 —-a-w- C:\Windows\System32\srvsvc.dll 2010-08-27 05:46:48 9728 —-a-w- C:\Windows\SysWow64\sscore.dll 2010-08-27 03:38:04 463360 —-a-w- C:\Windows\System32\drivers\srv.sys 2010-08-27 03:37:48 402944 —-a-w- C:\Windows\System32\drivers\srv2.sys 2010-08-27 03:37:26 161792 —-a-w- C:\Windows\System32\drivers\srvnet.sys 2010-08-26 05:27:28 148992 —-a-w- C:\Windows\System32\t2embed.dll 2010-08-26 04:39:58 109056 —-a-w- C:\Windows\SysWow64\t2embed.dll ============= FINISH: 14:34:05.16 ===============

Attachments:

Post #4
Perk,

BitTorrent
You have BitTorrent, a P2P/file sharing programs installed on your computer. P2P applications like it are the largest source of malware we see. You'll be doing yourself a favor by removing it.

References for the risk of these programs can be found in these links:
http://www.microsoft.com/windows/ie/commun…protection.mspx
http://www.techweb.com/wire/160500554
http://www.internetworldstats.com/articles/art053.htm://http://www.techweb.com/wire/1605005…cles/art053.htm


I would recommend that you uninstall BitTorrent, however that choice is up to you. If you choose to remove these programs, you can do so via Control Panel >> Add or Remove Programs.

If you wish to keep it, please do not use it until your computer is cleaned.

Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean

Then

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).

Also please describe how your computer behaves at the moment.
Post #5
Malwarebytes' Anti-Malware 1.46 www.malwarebytes.org Database version: 5173 Windows 6.1.7600 Internet Explorer 8.0.7600.16385 11/22/2010 6:06:26 PM mbam-log-2010-11-22 (18-06-26).txt Scan type: Full scan (C:\|D:\|) Objects scanned: 227560 Time elapsed: 31 minute(s), 48 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 1 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: C:\Users\starwil\Downloads\IWONSetup2.3.70.1.SA.HP.ZLfox000.exe (Adware.MyWebSearch) -> Quarantined and deleted successfully.
Post #6
Perk,

Download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link –> http://forums.whatthetech.com/How_Disable_…ams_t96260.html

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


Notes:

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
4. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
5. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Post #8
Perk,

You are correct…. sorry about that.

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here then click on: [external image: Posted Image]

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

  • Select the option YES, I accept the Terms of Use then click on: [external image: Posted Image]
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: [external image: Posted Image]
  • The virus signature database… will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: [external image: Posted Image]
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
Post #9
ESETSmartInstaller@High as downloader log: all ok # version=7 # OnlineScannerApp.exe=1.0.0.1 # OnlineScanner.ocx=1.0.0.6211 # api_version=3.0.2 # EOSSerial=5317005fdad0f244b82e4de1a77a824e # end=finished # remove_checked=false # archives_checked=true # unwanted_checked=true # unsafe_checked=true # antistealth_checked=true # utc_time=2010-11-24 04:09:37 # local_time=2010-11-23 08:09:37 (-0800, Pacific Standard Time) # country="United States" # lang=1033 # osver=6.1.7600 NT # compatibility_mode=513 16777085 100 97 0 38718408 0 0 # compatibility_mode=5893 16776574 66 85 19015440 42112760 0 0 # compatibility_mode=8192 67108863 100 0 0 0 0 0 # scanned=105150 # found=0 # cleaned=0 # scan_time=2468
Post #11
DDS (Ver_10-11-10.01) - NTFS_AMD64 Run by [removed] at 20:21:00.96 on Wed 11/24/2010 Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_22 Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.5885.4560 [GMT -8:00] ============== Running Processes =============== C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k RPCSS C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Windows\SysWOW64\AsHookDevice.exe C:\Windows\system32\taskhost.exe C:\Windows\system32\dlbkcoms.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE C:\Program Files (x86)\Common Files\Motive\McciCMService.exe C:\Windows\system32\taskeng.exe C:\Program Files (x86)\ASUS\AI Manager\AIManager.exe C:\Program Files (x86)\ASUS\EPU-4 Engine\FourEngine.exe C:\Program Files\Common Files\Motive\McciCMService.exe C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Program Files\LTONHIS\Touch Manager\SKDaemon.exe C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe C:\Windows\System32\igfxtray.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE C:\Windows\system32\igfxsrvc.exe C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe C:\Program Files (x86)\Microsoft Office\Office\FINDFAST.EXE C:\Program Files (x86)\Microsoft Office\Office\OSA.EXE C:\Windows\system32\SearchIndexer.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\System32\svchost.exe -k LocalServicePeerNet C:\Program Files\Trend Micro\Internet Security\TmProxy.exe C:\Program Files\Trend Micro\BM\TMBMSRV.exe C:\Windows\system32\wuauclt.exe C:\Program Files (x86)\ASUS\AASP\1.00.97\aaCenter.exe C:\Program Files (x86)\BitTorrent\BitTorrent.exe C:\Program Files (x86)\Windows Live\Mail\wlmail.exe C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe C:\Program Files (x86)\Internet Explorer\IELowutil.exe C:\Program Files (x86)\Mozilla Firefox\firefox.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Users\starwil\Downloads\dds.scr C:\Windows\system32\conhost.exe C:\Windows\system32\wbem\wmiprvse.exe ============== Pseudo HJT Report =============== uStart Page = hxxp://www.ask.com?o=15438&l=dis uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll uURLSearchHooks: BitTorrentBar Toolbar: {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files (x86)\BitTorrentBar\tbBitT.dll mURLSearchHooks: BitTorrentBar Toolbar: {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files (x86)\BitTorrentBar\tbBitT.dll BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll BHO: Conduit Engine: {30f9b915-b755-4826-820b-08fba6bd249d} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll BHO: BitTorrentBar Toolbar: {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files (x86)\BitTorrentBar\tbBitT.dll BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.6.5805.1910\swg.dll BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll TB: BitTorrentBar Toolbar: {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files (x86)\BitTorrentBar\tbBitT.dll TB: Conduit Engine: {30f9b915-b755-4826-820b-08fba6bd249d} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll uRun: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" mRun: [RunAIShell] C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" StartupFolder: C:\Users\starwil\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MICROS~1.LNK - C:\Program Files (x86)\Microsoft Office\Office\FINDFAST.EXE StartupFolder: C:\Users\starwil\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OFFICE~1.LNK - C:\Program Files (x86)\Microsoft Office\Office\OSA.EXE StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe mPolicies-explorer: NoActiveDesktop = 1 (0x1) mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1) mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5) mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: Google Sidewiki… - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab BHO-X64: Windows Live Family Safety Browser Helper Class: {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll BHO-X64: Windows Live Family Safety Browser Helper - No File BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5805.1910\swg64.dll TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File TB-X64: {88C7F2AA-F93F-432C-8F0E-B7D85967A527} - No File mRun-x64: [SKDaemon.exe] C:\Program Files\LTONHIS\Touch Manager\SKDaemon.exe mRun-x64: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe" mRun-x64: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe mRun-x64: [Skytel] C:\Program Files\Realtek\Audio\HDA\Skytel.exe mRun-x64: [IgfxTray] C:\Windows\system32\igfxtray.exe mRun-x64: [HotKeysCmds] C:\Windows\system32\hkcmd.exe mRun-x64: [Persistence] C:\Windows\system32\igfxpers.exe mRun-x64: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon mRun-x64: [CanonSolutionMenu] C:\Program Files (x86)\Canon\SolutionMenu\CNSLMAIN.exe /logon ================= FIREFOX =================== FF - ProfilePath - C:\Users\starwil\AppData\Roaming\Mozilla\Firefox\Profiles\fabzfk63.default\ FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p= FF - prefs.js: browser.search.selectedEngine - Google FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/ FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p= FF - component: C:\Users\starwil\AppData\Roaming\Mozilla\Firefox\Profiles\fabzfk63.default\extensions\{88c7f2aa-f93f-432c-8f0e-b7d85967a527}\components\RadioWMPCoreGecko19.dll FF - component: C:\Users\starwil\AppData\Roaming\Mozilla\Firefox\Profiles\fabzfk63.default\extensions\[removed]\components\RadioWMPCoreGecko19.dll FF - plugin: C:\Program Files (x86)\Canon\Easy-PhotoPrint EX\NPEZFFPI.DLL FF - plugin: C:\Program Files (x86)\Common Files\Motive\npMotive.dll FF - plugin: C:\Program Files (x86)\Google\Update\1.2.183.39\npGoogleOneClick8.dll FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll FF - plugin: C:\Users\starwil\AppData\Local\Yahoo!\BrowserPlus\2.8.1\Plugins\npybrowserplus_2.8.1.dll FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll FF - HiddenExtension: Java Console: No Registry Reference - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} —- FIREFOX POLICIES —- C:\Program Files (x86)\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn–mgbaam7a8h", true); C:\Program Files (x86)\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn–mgberp4a5d4ar", true); ============= SERVICES / DRIVERS =============== R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\System32\drivers\vwififlt.sys [2009-7-13 59904] R2 Device Handle Service;Device Handle Service;C:\Windows\SysWOW64\AsHookDevice.exe [2009-11-5 196608] R2 dlbk_device;dlbk_device;C:\Windows\system32\dlbkcoms.exe -service –> C:\Windows\system32\dlbkcoms.exe -service [?] R2 McciCMService64;McciCMService64;C:\Program Files\Common Files\Motive\McciCMService.exe [2010-4-14 517632] R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;C:\Windows\System32\drivers\IntcHdmi.sys [2009-11-5 139264] R3 tmpreflt;tmpreflt;C:\Windows\System32\drivers\tmpreflt.sys [2009-8-22 42000] R3 TmProxy;Trend Micro Proxy Service;C:\Program Files\Trend Micro\Internet Security\TmProxy.exe [2010-4-6 917768] S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-5-30 136176] S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2010-4-6 61808] S3 fsssvc;Windows Live Family Safety;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2009-2-6 533360] S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe [2010-1-15 227232] S3 netr28x;Ralink 802.11n Wireless Driver for Windows Vista;C:\Windows\System32\drivers\netr28x.sys [2009-6-10 620544] S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-4-9 1255736] =============== Created Last 30 ================ 2010-11-25 02:50:26 472808 —-a-w- C:\Windows\SysWow64\deployJava1.dll 2010-11-25 02:50:26 472808 —-a-w- C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll 2010-11-24 03:17:15 ——– d—–w- C:\Program Files (x86)\ESET 2010-11-23 06:17:09 ——– d—–w- C:\Program Files (x86)\Conduit 2010-11-23 06:17:07 ——– d—–w- C:\Program Files (x86)\ConduitEngine 2010-11-23 06:17:05 ——– d—–w- C:\Program Files (x86)\BitTorrentBar 2010-11-23 06:16:48 ——– d—–w- C:\Program Files (x86)\BitTorrent 2010-11-23 01:31:28 ——– d—–w- C:\Users\starwil\AppData\Roaming\Malwarebytes 2010-11-23 01:31:14 38224 —-a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys 2010-11-23 01:31:13 ——– d—–w- C:\PROGRA~3\Malwarebytes 2010-11-23 01:31:12 24664 —-a-w- C:\Windows\System32\drivers\mbam.sys 2010-11-23 01:31:12 ——– d—–w- C:\Program Files (x86)\Malwarebytes' Anti-Malware 2010-11-23 01:30:45 ——– d—–w- C:\Windows\System32\Service 2010-11-14 05:16:11 3860992 —-a-w- C:\Windows\System32\UIRibbon.dll 2010-11-14 05:16:11 2983424 —-a-w- C:\Windows\SysWow64\UIRibbon.dll 2010-11-14 05:16:11 1164800 —-a-w- C:\Windows\SysWow64\UIRibbonRes.dll 2010-11-14 05:16:11 1164800 —-a-w- C:\Windows\System32\UIRibbonRes.dll 2010-11-14 05:14:58 4068864 —-a-w- C:\Windows\System32\mf.dll 2010-11-14 05:14:58 257024 —-a-w- C:\Windows\System32\mfreadwrite.dll 2010-11-14 05:14:58 206848 —-a-w- C:\Windows\System32\mfps.dll 2010-11-14 05:14:58 196608 —-a-w- C:\Windows\SysWow64\mfreadwrite.dll 2010-11-14 05:14:58 1888256 —-a-w- C:\Windows\System32\WMVDECOD.DLL 2010-11-14 05:14:58 1619456 —-a-w- C:\Windows\SysWow64\WMVDECOD.DLL 2010-11-14 05:14:57 3181568 —-a-w- C:\Windows\SysWow64\mf.dll 2010-11-14 05:11:21 ——– d—–w- C:\Users\starwil\AppData\Local\Windows Live 2010-11-06 19:37:34 103864 —-a-w- C:\Program Files (x86)\Mozilla Firefox\plugins\nppdf32.dll 2010-11-06 19:37:34 103864 —-a-w- C:\Program Files (x86)\Internet Explorer\Plugins\nppdf32.dll 2010-11-03 04:33:54 ——– d—–w- C:\Windows\pss ==================== Find3M ==================== 2010-09-08 05:36:17 1192960 —-a-w- C:\Windows\System32\wininet.dll 2010-09-08 05:34:34 57856 —-a-w- C:\Windows\System32\licmgr10.dll 2010-09-08 04:30:04 978432 —-a-w- C:\Windows\SysWow64\wininet.dll 2010-09-08 04:28:15 44544 —-a-w- C:\Windows\SysWow64\licmgr10.dll 2010-09-08 04:16:38 482816 —-a-w- C:\Windows\System32\html.iec 2010-09-08 03:35:30 1638912 —-a-w- C:\Windows\System32\mshtml.tlb 2010-09-08 03:22:31 386048 —-a-w- C:\Windows\SysWow64\html.iec 2010-09-08 02:48:16 1638912 —-a-w- C:\Windows\SysWow64\mshtml.tlb 2010-09-01 07:51:02 19968 —h–w- C:\Users\starwil\~WRL0331.tmp 2010-09-01 05:12:09 12625920 —-a-w- C:\Windows\System32\wmploc.DLL 2010-09-01 04:23:49 12625408 —-a-w- C:\Windows\SysWow64\wmploc.DLL 2010-09-01 02:58:34 3123712 —-a-w- C:\Windows\System32\win32k.sys 2010-08-31 04:32:30 954752 —-a-w- C:\Windows\SysWow64\mfc40.dll 2010-08-31 04:32:30 954288 —-a-w- C:\Windows\SysWow64\mfc40u.dll 2010-08-27 06:14:02 236032 —-a-w- C:\Windows\System32\srvsvc.dll 2010-08-27 05:46:48 9728 —-a-w- C:\Windows\SysWow64\sscore.dll ============= FINISH: 20:21:27.06 ===============

Attachments:

Post #13
Thanks Tomk. My computer is running a bit faster but I still get a porn website that continually pops up and I don't know how to get ride of it. The main site that I've had slow service on is breakdownexpress.com. It's still a bit slow when I'm on it.
Post #14
Perk,

Let's try this:

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop.
  • Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.


    [external image: Posted Image]

  • If an infected file is detected, the default action will be Cure, click on Continue.


    🖼Click to load external image (Posted Image)

  • If a suspicious file is detected, the default action will be Skip, click on Continue.


    🖼Click to load external image (Posted Image)

  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.


    🖼Click to load external image (Posted Image)

  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt".
    Please copy and paste the contents of that file here.

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