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Spyware / Malware / Virus Removal

Laptop Hijacked

10 min read

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Post #1
Hello there,

I was surfing the web yesterday, when suddenly my computer restarted itself saying the hard drive or RAM was dangerously low. When it rebooted, I was told I needed to perform a scan using "Ultra Defragger", which I inadvertently agreed to. It then detected some errors before asking me to pay for the software to fix detected errors and performance issues. Unfortunately, it was too late when I realised I've probably been scammed.

Now, I can't get rid of Ultra Defragger icon in Notification Area or delete the application in C:\Users\Will\AppData\Local\Temp

I also can't seem to run MS Defender spyware-removal tool. If it helps, I got the following file information on Ultra Defragger:

File description: Defragmenter MFC Application
File version: 1.0.0.1

I'd be very grateful for your help.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 21:38:05, on 14/11/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18975)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Users\Will\AppData\Roaming\Delivery\DeliveryManager.EXE
C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10e.exe
C:\Program Files\Samsung\Samsung Update Plus\SLUTrayNotifier.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Users\Will\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9CNX3IGG\HiJackThis[1].exe
C:\Windows\System32\mspaint.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://uk.msn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http:\\www.samsungcomputer.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5805.1910\swg.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [MSSE] "C:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [xlsBuqrBdw.exe] C:\Users\Will\AppData\Local\Temp\xlsBuqrBdw.exe
O4 - HKCU\..\Run: [2344180] C:\Users\Will\AppData\Local\Temp\2344180.exe
O4 - Startup: DeliveryManager.lnk = C:\Users\Will\AppData\Roaming\Delivery\DeliveryManager.EXE
O4 - Startup: Picture Motion Browser Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki… - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FlipShare Service - Unknown owner - C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Samsung Update Plus - Unknown owner - C:\Program Files\Samsung\Samsung Update Plus\SLUBackgroundService.exe

–
End of file - 7795 bytes

Regards,

JB
Post #2
Posted Image


DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

XP Users

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.
Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.
When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:
Double-click on the Folder Options icon.
Click on the View tab.


If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.
Click on Show Hidden Files or Folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.



Please do not delete anything unless instructed to.


I've been seeing some Java infections lately.

Go here and follow the instructions to clear your Java Cache
http://www.java.com/en/download/help/plugin_cache.xml


Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.


  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
    [external image: Posted Image]
  • When the scan is complete, click OK, then Show Results to view the results.
  • [external image: Posted Image]
  • Then click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.


Also please describe how your computer behaves at the moment.


Please don't attach the scans / logs, use "copy/paste".
Post #3
Hello again, Thanks very much for your reply. I thought I'd give you an update on my laptop after just completing your suggestions and rebooting. I believe my laptop's more or less as it was before. As soon as Windows started, I got a notice saying: "Blocked startup programs" in the Notification Area of Windows. I clicked on this icon to view the program in question, which was Malwarebytes' Anti-Malware and allowed it to run. However, Windows Defender is still turned off ever since I had the problem. I already rebooted my computer another time and tried to open it manually via Help and Support but it still won't work. I keep getting the message: "Windows Defender encountered and error: 0x800106ba. A problem caused this program's service to stop." Anyway, I copied and pasted the Malwarebytes' Anti-Malware log below: Malwarebytes' Anti-Malware 1.46 www.malwarebytes.org Database version: 5147 Windows 6.0.6002 Service Pack 2 Internet Explorer 8.0.6001.18975 18/11/2010 21:08:17 mbam-log-2010-11-18 (21-08-17).txt Scan type: Quick scan Objects scanned: 142383 Time elapsed: 7 minute(s), 55 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 1 Files Infected: 3 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: C:\Users\Will\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Ultra Defragger (Rogue.UltraDefragger) -> Quarantined and deleted successfully. Files Infected: C:\Users\Will\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Ultra Defragger\Ultra Defragger.lnk (Rogue.UltraDefragger) -> Quarantined and deleted successfully. C:\Users\Will\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Ultra Defragger\Uninstall Ultra Defragger.lnk (Rogue.UltraDefragger) -> Quarantined and deleted successfully. C:\Users\Will\Desktop\Ultra Defragger.LNK (Rogue.UltraDefragger) -> Quarantined and deleted successfully. Kind regards, JB :thumbup:
Post #4
Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")


Download ComboFix from one of these locations:

Link 1
Link 2 If using this link, Right Click and select Save As.


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.

    Note: If you have SP3, use the SP2 package.
    If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.


Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.
Post #5
Hi,

As requested, copied/pasted scan results from Combofix:

ComboFix 10-11-19.01 - Will 19/11/2010 21:31:42.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.2046.1127 [GMT 0:00]
Running from: c:\users\[removed]\Desktop\ComboFix.exe
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
SP: Windows Defender *enabled* (Outdated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\SEC
c:\windows\SEC\172100logo.bmp
c:\windows\SEC\banner.png
c:\windows\SEC\Computer.png
c:\windows\SEC\Media _S_ Logo.png
c:\windows\SEC\Samsung.png
c:\windows\SEC\Samsung2.png
c:\windows\SEC\SamsungLogo.png
c:\windows\SEC\Wallpapers\wallpaper.jpg
c:\windows\SEC\Wallpapers\wallpaper1.jpg
c:\windows\SEC\Wallpapers\Wallpaper2.jpg

.
((((((((((((((((((((((((( Files Created from 2010-10-19 to 2010-11-19 )))))))))))))))))))))))))))))))
.

2010-11-19 21:16 . 2010-11-10 04:33 6273872 —-a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{04A48987-1FDC-43AB-B439-1E29044517EF}\mpengine.dll
2010-11-18 23:15 . 2010-11-18 23:15 ——– d—–w- c:\programdata\Comodo
2010-11-18 23:15 . 2010-11-18 23:15 ——– d—–w- c:\program files\Comodo
2010-11-18 22:43 . 2010-11-18 22:48 ——– d—–w- c:\program files\Netcraft Toolbar
2010-11-18 21:13 . 2010-11-18 21:13 ——– d—–w- c:\users\Will\AppData\Local\Apple Computer
2010-11-18 20:57 . 2010-11-18 20:57 ——– d—–w- c:\users\Will\AppData\Roaming\Malwarebytes
2010-11-18 20:56 . 2010-04-29 15:39 38224 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-11-18 20:56 . 2010-11-18 20:56 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2010-11-18 20:56 . 2010-11-18 20:56 ——– d—–w- c:\programdata\Malwarebytes
2010-11-18 20:56 . 2010-04-29 15:39 20952 —-a-w- c:\windows\system32\drivers\mbam.sys
2010-11-11 20:15 . 2010-10-07 11:37 2409784 —-a-w- c:\program files\Windows Mail\OESpamFilter.dat
2010-11-04 20:53 . 2010-11-04 21:41 ——– d—–w- c:\users\Will\AppData\Local\Temporary Projects
2010-10-26 20:33 . 2010-08-26 16:34 1696256 —-a-w- c:\windows\system32\gameux.dll
2010-10-26 20:33 . 2010-08-26 16:33 28672 —-a-w- c:\windows\system32\Apphlpdm.dll
2010-10-26 20:33 . 2010-08-26 14:23 4240384 —-a-w- c:\windows\system32\GameUXLegacyGDFs.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-11-10 04:33 . 2009-12-28 17:27 6273872 —-a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2010-10-19 20:51 . 2009-12-27 14:55 222080 ——w- c:\windows\system32\MpSigStub.exe
2010-10-03 22:43 . 2010-10-03 22:43 59240 —-a-w- c:\windows\system32\drivers\RapportKELL.sys
2010-09-13 13:56 . 2010-10-14 16:24 8147456 —-a-w- c:\windows\system32\wmploc.DLL
2010-09-08 10:17 . 2010-09-08 10:17 94208 —-a-w- c:\windows\system32\QuickTimeVR.qtx
2010-09-08 10:17 . 2010-09-08 10:17 69632 —-a-w- c:\windows\system32\QuickTime.qts
2010-09-08 06:01 . 2010-10-14 16:23 916480 —-a-w- c:\windows\system32\wininet.dll
2010-09-08 05:57 . 2010-10-14 16:23 43520 —-a-w- c:\windows\system32\licmgr10.dll
2010-09-08 05:57 . 2010-10-14 16:23 1469440 —-a-w- c:\windows\system32\inetcpl.cpl
2010-09-08 05:56 . 2010-10-14 16:23 71680 —-a-w- c:\windows\system32\iesetup.dll
2010-09-08 05:56 . 2010-10-14 16:23 109056 —-a-w- c:\windows\system32\iesysprep.dll
2010-09-08 05:04 . 2010-10-14 16:23 385024 —-a-w- c:\windows\system32\html.iec
2010-09-08 04:26 . 2010-10-14 16:23 133632 —-a-w- c:\windows\system32\ieUnatt.exe
2010-09-08 04:25 . 2010-10-14 16:23 1638912 —-a-w- c:\windows\system32\mshtml.tlb
2010-09-06 16:20 . 2010-10-14 16:24 125952 —-a-w- c:\windows\system32\srvsvc.dll
2010-09-06 16:19 . 2010-10-14 16:24 17920 —-a-w- c:\windows\system32\netevent.dll
2010-09-06 13:45 . 2010-10-14 16:24 304128 —-a-w- c:\windows\system32\drivers\srv.sys
2010-09-06 13:45 . 2010-10-14 16:24 145408 —-a-w- c:\windows\system32\drivers\srv2.sys
2010-09-06 13:45 . 2010-10-14 16:24 102400 —-a-w- c:\windows\system32\drivers\srvnet.sys
2010-08-31 15:46 . 2010-10-14 16:23 954752 —-a-w- c:\windows\system32\mfc40.dll
2010-08-31 15:46 . 2010-10-14 16:23 954288 —-a-w- c:\windows\system32\mfc40u.dll
2010-08-31 15:44 . 2010-10-14 16:22 531968 —-a-w- c:\windows\system32\comctl32.dll
2010-08-31 13:27 . 2010-10-14 16:22 2038272 —-a-w- c:\windows\system32\win32k.sys
2010-08-26 16:37 . 2010-10-14 16:23 157184 —-a-w- c:\windows\system32\t2embed.dll
2010-08-26 16:33 . 2010-10-26 20:33 173056 —-a-w- c:\windows\apppatch\AcXtrnal.dll
2010-08-26 16:33 . 2010-10-26 20:33 458752 —-a-w- c:\windows\apppatch\AcSpecfc.dll
2010-08-26 16:33 . 2010-10-26 20:33 2159616 —-a-w- c:\windows\apppatch\AcGenral.dll
2010-08-26 16:33 . 2010-10-26 20:33 542720 —-a-w- c:\windows\apppatch\AcLayers.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-04-11 1233920]
"LightScribe Control Panel"="c:\program files\Common Files\LightScribe\LightScribeControlPanel.exe" [2007-07-18 451872]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-04-26 39408]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 202240]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="RtHDVCpl.exe" [2007-09-13 4702208]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2007-03-23 857648]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-05-10 40048]
"RemoteControl"="c:\program files\CyberLink\PowerDVD\PDVDServ.exe" [2007-01-08 68640]
"LanguageShortcut"="c:\program files\CyberLink\PowerDVD\Language\Language.exe" [2007-01-08 52256]
"NvSvc"="c:\windows\system32\nvsvc.dll" [2007-10-24 86016]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-10-24 8501792]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2007-10-24 81920]
"MSSE"="c:\program files\Microsoft Security Essentials\msseces.exe" [2010-09-15 1094224]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-09-08 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-09-24 421160]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2010-09-21 47904]
"VEngine"="c:\program files\Comodo\VEngine\VEngine.exe" [2010-11-18 855808]

c:\users\Will\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
DeliveryManager.lnk - c:\users\Will\AppData\Roaming\Delivery\DeliveryManager.EXE [2009-2-3 1015944]
Picture Motion Browser Media Check Tool.lnk - c:\program files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe [2008-7-15 229376]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2007-9-5 727592]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office\OSA9.EXE [1999-2-17 65588]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiSpyware]
"DisableMonitoring"=dword:00000001

R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-01-28 135664]
R3 NETw2v32;Intel® PRO/Wireless 2915ABG Network Connection Driver for Windows Vista;c:\windows\system32\DRIVERS\NETw2v32.sys [2006-11-02 2589184]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
R4 MSSQLServerADHelper100;SQL Active Directory Helper Service;c:\program files\Microsoft SQL Server\100\Shared\SQLADHLP.EXE [2008-07-11 47128]
R4 RsFx0102;RsFx0102 Driver;c:\windows\system32\DRIVERS\RsFx0102.sys [2008-07-10 242712]
R4 SQLAgent$SQLEXPRESS;SQL Server Agent (SQLEXPRESS);c:\program files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\SQLAGENT.EXE [2008-07-11 369688]
S0 RapportKELL;RapportKELL;c:\windows\System32\Drivers\RapportKELL.sys [2010-10-03 59240]
S1 RapportBuka;RapportBuka;c:\windows\system32\drivers\RapportBuka.sys [2010-02-25 390528]
S1 RapportCerberus_19917;RapportCerberus_19917;c:\programdata\Trusteer\Rapport\store\exts\RapportCerberus\19917\RapportCerberus_19917.sys [2010-10-03 34792]
S1 RapportPG;RapportPG;c:\program files\Trusteer\Rapport\bin\RapportPG.sys [2010-10-03 169320]
S2 KMDFMEMIO;SAMSUNG Kernel Driver;c:\windows\system32\DRIVERS\kmdfmemio.sys [2006-11-14 13312]
S2 RapportMgmtService;Rapport Management Service;c:\program files\Trusteer\Rapport\bin\RapportMgmtService.exe [2010-10-03 767208]
S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\DRIVERS\MpNWMon.sys [2010-03-25 42368]


[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
bthsvcs REG_MULTI_SZ BthServ
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
2007-07-18 08:53 451872 —-a-w- c:\program files\Common Files\LightScribe\LSRunOnce.exe
.
Contents of the 'Scheduled Tasks' folder

2010-11-19 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-28 22:37]

2010-11-18 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-28 22:37]

2010-11-19 c:\windows\Tasks\User_Feed_Synchronization-{5C933071-DD62-4C58-881A-984373A996C3}.job
- c:\windows\system32\msfeedssync.exe [2010-10-14 04:25]
.
.
——- Supplementary Scan ——-
.
uInternet Settings,ProxyOverride = *.local
IE: E&xport; to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
IE: Google Sidewiki… - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
.
- - - - ORPHANS REMOVED - - - -

WebBrowser-{604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - (no file)



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-11-19 21:39
Windows 6.0.6002 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— LOCKED REGISTRY KEYS ———————

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
"MSCurrentCountry"=dword:000000b5
.
Completion time: 2010-11-19 21:42:51
ComboFix-quarantined-files.txt 2010-11-19 21:42

Pre-Run: 60,579,987,456 bytes free
Post-Run: 60,485,713,920 bytes free

Current=1 Default=1 Failed=0 LastKnownGood=40 Sets=1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,
29,30,31,32,33,34,35,36,37,38,39,40
- - End Of File - - 0953C50A761994D97196EFEFFE0DFFEA

Regards,

JB :)
Post #7
Whoops! Sorry, forgot to mention that bit. After following your previous advice, I re-enabled my security programs including Windows Defender, which I couldn't before but now I can. So thanks for that. :thumbup: Otherwise I think Combofix did alter my Notifcation Area so now it shows less icons than before. Regards, JB :)
Post #8
If those were hidden icons (files) then that's a good thing.

Let me know how everything is after uninstalling Combofix

Good job :thumbup:

The following will implement some cleanup procedures as well as reset System Restore points:

For XP:
  • Click START run
  • Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

For Vista / Windows 7
  • Click START Search
  • Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.


Here's my usual all clean post

To be on the safe side, I would also change all my passwords.

This infection appears to have been cleaned, but as the malware could be configured to run any program a remote attacker requires, it's impossible to be 100% sure that any machine is clean.


Log looks good :D


  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is succeptible to being hacked and taken over.
    I am very serious about this and see it happen almost every day with my clients.
    Simply using a Firewall in its default configuration can lower your risk greatly.


  • WOT , Web of Trust, As 'Googling' is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    Green to go
    Yellow for caution
    Red to stop
    WOT has an addon available for both Firefox and IE.



  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
    This will ensure your computer has always the latest security updates available installed on your computer.
    If there are new updates to install, install them immediately, reboot your computer, and revisit the site
    until there are no more critical updates.

Only run one Anti-Virus and Firewall program.


I would suggest you read:
PC Safety and Security–What Do I Need?.
How to Prevent Malware:
Post #9
I'm afraid that I still can't activate my Windows Defender. Whenever I try, I always get the error message: "Security Center can't turn on Windows Defender. Please try again later". :( I've tried downloading and re-installing it again from Microsoft's website but it keeps saying Windows Defender is already included in Windows Vista. Shall I just forget Defender and install another spyware-removal tool, such as AdAware, SpyCatcher Express or SpywareGuard and SpywareBlaster. If you think so, which one would you recommend? Regards, JB

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