Something is wrong

fred_trumper:

I see no remaining malware in your logs that could be causing your issue with Firefox. At this point I'd recommend opening a new thread in our Browsers, Internet and email Forum. Give whoever helps you there a link back to this thread, so they know malware is no longer a concern.

Before you do that though, I have some important housekeeping and cleanup for you to do:

🖼Click to load external image (Posted Image) Your Adobe reader needs to be updated. Please visit Adobe's site and grab the newest version.

🖼Click to load external image (Posted Image) Uninstall ComboFix

• Press the Windows key + R on your keyboard or click Start -> Run. Copy and past the following text into the run box that opens and press OK:
  Combofix /Uninstall

🖼Click to load external image (Posted Image)

🖼Click to load external image (Posted Image) Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.
• Manually delete any remaining logs or tools.

🖼Click to load external image (Posted Image) Finally, I'd like to make a couple of suggestions to help you stay clean in the future:

• Restart any anti-malware programs that we disabled while we were cleaning your machine.
• Keep your antivirus application current and updated. Also, hang on to MBAM. Scan with them at least weekly.
• Consider running in a limited user account. See this post for more information.
• Please carefully review the information in the Security - Best Practices and Prevention forum located HERE

Please post once more so I know you are all set and I can close this thread. Good luck and stay safe!

RCMcMurphy, thank you so far, I appreciate your help. Fred

You're welcome, Fred. Take care.

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

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