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Spyware / Malware / Virus Removal

Quarantined troajn

31 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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——————————————————————————– KASPERSKY ONLINE SCANNER 7.0: scan report Saturday, October 2, 2010 Operating system: Microsoft Windows Vista Home Premium Edition, 32-bit Service Pack 2 (build 6002) Kaspersky Online Scanner version: 7.0.26.13 Last database update: Friday, October 01, 2010 18:48:05 Records in database: 4270541 ——————————————————————————– Scan settings: scan using the following database: extended Scan archives: yes Scan e-mail databases: yes Scan area - My Computer: C:\ D:\ Scan statistics: Objects scanned: 101584 Threats found: 1 Infected objects found: 1 Suspicious objects found: 0 Scan duration: 01:11:18 File name / Threat / Threats count C:\Users\Chris\Downloads\SecurityKISSsetup.exe Infected: Hoax.Win32.Agent.vo 1 Selected area has been scanned.
when i try to download security.exe Mcafee site advisor tells me it has a virus/malware in I click download anyway but it wont save anywhere or run?
any idea what is going on? the security.exe you told me to download which didnt work has been flagged as trojan by emisoft C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2ABWT4WT\SecurityCheck[1].exe detected: Trojan.SuspectCRC!IK C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\557VDJHM\SecurityCheck[1].exe detected: Trojan.SuspectCRC!IK C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\GTA0WLAL\SecurityCheck[1].exe detected: Trojan.SuspectCRC!IK
Hello,

It's not malware. McAfee doesn't like to play nice with others. Don't worry about the SecurityCheck scan.

Are you using AVG or McAfee as your Anti-Virus program?

OTL Fix

We need to run an OTL Fix
  • Please reopen [external image: Posted Image] on your desktop.
  • Copy and Paste the following code into the [external image: Posted Image] textbox. Do not include the word "Code"

    :Services
    :OTL
    
    :Reg
    
    :Files
    ipconfig /flushdns /c
    C:\Users\Chris\Downloads\SecurityKISSsetup.exe
    :Commands
    [purity]
    [resethosts]
    [CreateRestorePoint]
    [emptytemp]
    [EMPTYFLASH]
  • Push [external image: Posted Image]
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click [external image: Posted Image].
  • A report will open. Copy and Paste that report in your next reply.
  • If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.


NEXT:



How are things running?
All processes killed
========== SERVICES/DRIVERS ==========
========== OTL ==========
========== REGISTRY ==========
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\Chris\Desktop\cmd.bat deleted successfully.
C:\Users\Chris\Desktop\cmd.txt deleted successfully.
C:\Users\Chris\Downloads\SecurityKISSsetup.exe moved successfully.
========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully


[EMPTYTEMP]

User: All Users

User: Chris
->Temp folder emptied: 112000269 bytes
->Temporary Internet Files folder emptied: 53927132 bytes
->Java cache emptied: 133227 bytes
->FireFox cache emptied: 22220833 bytes
->Flash cache emptied: 6658 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 27118 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 180.00 mb


[EMPTYFLASH]

User: All Users

User: Chris
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.14.1 log created on 10022010_173330

Files\Folders moved on Reboot…
File\Folder C:\Users\Chris\AppData\Local\Temp\~DF2355.tmp not found!
File\Folder C:\Users\Chris\AppData\Local\Temp\~DF2365.tmp not found!
File\Folder C:\Users\Chris\AppData\Local\Temp\~DF23F1.tmp not found!
File\Folder C:\Users\Chris\AppData\Local\Temp\~DF24B6.tmp not found!
File\Folder C:\Users\Chris\AppData\Local\Temp\~DF24F6.tmp not found!
File\Folder C:\Users\Chris\AppData\Local\Temp\~DF2506.tmp not found!
C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\OGWQQ4MM\cbssports_com[1].htm moved successfully.
C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\OGWQQ4MM\getSegment[1].htm moved successfully.
C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\OGWQQ4MM\index[4].htm moved successfully.
C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\OGWQQ4MM\sb[1].htm moved successfully.
C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\CL28U18H\otl-by-oldtimer-a-modern-replacement-for-hijackthis[1].htm moved successfully.
C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\35405UK0\ads[2].htm moved successfully.
C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\35405UK0\recommendations[1].htm moved successfully.
C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\35405UK0\reply[1].html moved successfully.
C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\1EU5C5GK\ads[3].htm moved successfully.
C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\1EU5C5GK\getSegment[1].htm moved successfully.
C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\1EU5C5GK\iframe[1].htm moved successfully.
C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\1EU5C5GK\like[1].htm moved successfully.
C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\1EU5C5GK\login_status[1].htm moved successfully.
C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat moved successfully.
C:\Users\Chris\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\SuggestedSites.dat moved successfully.

Registry entries deleted on Reboot…


Things are slow, IE keeps saying not responding
Hello,

I'm not seeing any signs of malware on your system, so the issues you are experiencing are most likely windows related. I suggest you post in our Windows forum, and see what the techs have to say about it. Be sure to include the link to this thread, so that the techs are able to see what we have already done.

Your logs appear to be clean, so if you have no further issues with your computer, then please proceed with the following housekeeping procedures outlined below.


Clean-Up Time

Time for some housekeeping
The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bolded text into the Run box and click OK: ComboFix /Uninstall



NEXT:



OTL Clean-Up

We Need to Clean Up our Mess
Our work on your machine has left considerable leftovers on your box. Let's clean those up real quick:
  • Reopen [external image: Posted Image] on your desktop.
  • Click on [external image: Posted Image]
  • You will be prompted to reboot your system. Please do so.
If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.



NEXT:



All Clean Speech

===> Make sure you've re-enabled any Security Programs that we may have disabled during the malware removal process. <===

Below I have included a number of recommendations for how to protect your computer against malware infections.
  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    then consider a password keeper, to keep all your passwords safe.
  • Keep Windows updated by regularly checking their website at: http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.
  • FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.
  • SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.
  • SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.
  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  • ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE
  • Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from Here
    • If you choose to use Firefox, I highly recommend this add-on to keep your PC even more secure.
      • NoScript - for blocking ads and other potential website attacks
  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    Think Prevention.
    PC Safety and Security–What Do I Need?.
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Cheers,
SweetTech.

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