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Spyware / Malware / Virus Removal

Security Tool and other issues

13 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Avid_user:

Your logs look good, (those Kaspersky detections are all in quarantine)! Assuming that it's running OK all I have left for you to do is some very important cleanup:

🖼Click to load external image (Posted Image) Uninstall ComboFix
  • Press the Windows key + R on your keyboard or click Start -> Run. Copy and past the following text into the run box that opens and press OK:
    Combofix /Uninstall
🖼Click to load external image (Posted Image)

🖼Click to load external image (Posted Image) Delete the following tools along with any other logs you saved from our work:
  • DDS
  • Rootkit Unhooker
🖼Click to load external image (Posted Image) Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean
🖼Click to load external image (Posted Image) Finally, I'd like to make a couple of suggestions to help you stay clean in the future:
  • Restart any anti-malware programs that we disabled while we were cleaning your machine.
  • Keep your antivirus application and MBAM current and updated. Scan with them at least weekly.
  • Avoid using P2P programs. Refer back to my earlier post for more information.
  • Consider running in a limited user account. See this post for more information.
  • Please carefully review the information in the Security - Best Practices and Prevention forum located HERE
Please post once more so I know you are all set and I can close this thread. Good luck and stay safe!
Hi RPMcMurphy, So far everything seems to be good. Thank you for your help. Is there any other scan I should do to check to make sure everything is clean? So far there has been no popups or random sounds. No fake antivirus or anything along those lines. Thank you again for all of your help, this is a great service you all offer. Thanks, Avid_user

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