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Spyware / Malware / Virus Removal

Might Be Infected

9 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Hi, my computer has been running very slow, and Internet Browsers (Chrome, Internet Explorer, Firefox) will not load after being opened once. I have ran hijackthis and will post the results below. Any help will be greatly appreciated.

Thanks,
Scott

hijackthis report:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:50:11 PM, on 8/21/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Users\Scott\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Scott\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Users\Scott\Desktop\Downloads\HiJackThis.exe
C:\Windows\system32\msfeedssync.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a…&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll
O2 - BHO: LitmusBHO - {C6867EB7-8350-4856-877F-93CF8AE3DC9C} - C:\Program Files\Charter High-Speed Security Suite\NRS\iescript\baselitmus.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.36.0\gears.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Browsing Protection Toolbar - {265EEE8E-3228-44D3-AEA5-F7FDF5860049} - C:\Program Files\Charter High-Speed Security Suite\NRS\iescript\baselitmus.dll
O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.36.0\gears.dll
O9 - Extra 'Tools' menuitem: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.36.0\gears.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - Unknown owner - C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\FWES\Program\fsdfwd.exe
O23 - Service: FSMA - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\Common\FSMA32.EXE
O23 - Service: F-Secure ORSP Client (FSORSPClient) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\ORSP Client\fsorsp.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: SiSoftware Database Agent Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite XII.SP1\Win32\RpcDataSrv.exe
O23 - Service: SiSoftware Sandra Agent Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite XII.SP1\RpcSandraSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

–
End of file - 6502 bytes
Post #2
Posted Image


DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

XP Users

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.
Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.
When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:
Double-click on the Folder Options icon.
Click on the View tab.


If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.
Click on Show Hidden Files or Folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.



Please do not delete anything unless instructed to.



Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
    [external image: Posted Image]
  • When the scan is complete, click OK, then Show Results to view the results.
  • [external image: Posted Image]
  • Then click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.


Also please describe how your computer behaves at the moment.


Please don't attach the scans / logs, use "copy/paste".
Post #3
Thanks, I ran both tools you told me, and the Malwarebytes' Anti-Malware came up with nothing found. My computer is acting very slow, and if I use an Internet browser, such as Internet Explorer, then try to open Chrome or Firefox, Chrome or Firefox will not open. Also, on Task Manager, after I close internet explorer or chrome, they will still appear under the processes list and will not let me end the process. When I try to run my Charter Security Suite Virus Scan, nothing happens. I can't shut down or restart the computer, I have to press and hold the power button. I will post the Malwarebytes report below. Malwarebytes' Anti-Malware 1.46 www.malwarebytes.org Database version: 4468 Windows 6.0.6002 Service Pack 2 Internet Explorer 7.0.6002.18005 8/23/2010 6:43:11 PM mbam-log-2010-08-23 (18-43-11).txt Scan type: Quick scan Objects scanned: 130025 Time elapsed: 5 minute(s), 49 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected)
Post #4 last edited
It's strange to not see any programs loaded in you HijackThis scan.
So that means programs like your Charter Security Suite aren't running.


Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")


Download ComboFix from one of these locations:

Link 1
Link 2 If using this link, Right Click and select Save As.


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.

    Note: If you have SP3, use the SP2 package.
    If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.


Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.
Post #5
Seems to be running faster overall, but Charter Virus Scan still won't run when prompted. Here is the results from the Combofix:

ComboFix 10-08-23.01 - Scott 08/23/2010 19:35:15.2.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3062.1711 [GMT -5:00]
Running from: c:\users\[removed]\Desktop\ComboFix.exe
FW: Charter High-Speed Security Suite 7.03 *enabled* {D4747503-0346-49EB-9262-997542F79BF4}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((( Files Created from 2010-07-24 to 2010-08-24 )))))))))))))))))))))))))))))))
.

2010-08-24 00:42 . 2010-08-24 00:42 ——– d—–w- c:\users\Scott\AppData\Local\temp
2010-08-24 00:42 . 2010-08-24 00:42 ——– d—–w- c:\users\Public\AppData\Local\temp
2010-08-24 00:42 . 2010-08-24 00:42 ——– d—–w- c:\users\Default\AppData\Local\temp
2010-08-21 17:10 . 2010-03-04 17:33 430080 —-a-w- c:\windows\system32\vbscript.dll
2010-08-21 17:10 . 2010-06-29 15:47 834048 —-a-w- c:\windows\system32\wininet.dll
2010-08-21 17:09 . 2010-06-28 16:13 78336 —-a-w- c:\windows\system32\ieencode.dll
2010-08-11 20:18 . 2010-05-27 20:08 81920 —-a-w- c:\windows\system32\iccvid.dll
2010-08-11 20:18 . 2010-06-11 16:16 274944 —-a-w- c:\windows\system32\schannel.dll
2010-08-11 20:18 . 2010-06-21 13:37 2037760 —-a-w- c:\windows\system32\win32k.sys
2010-08-11 20:18 . 2010-06-18 17:31 36864 —-a-w- c:\windows\system32\rtutils.dll
2010-08-11 20:17 . 2010-06-08 17:35 3600768 —-a-w- c:\windows\system32\ntkrnlpa.exe
2010-08-11 20:17 . 2010-06-08 17:35 3548040 —-a-w- c:\windows\system32\ntoskrnl.exe
2010-08-11 20:17 . 2010-06-11 16:15 1248768 —-a-w- c:\windows\system32\msxml3.dll
2010-08-11 20:17 . 2010-06-18 15:04 302080 —-a-w- c:\windows\system32\drivers\srv.sys
2010-08-11 20:17 . 2010-06-18 15:04 144896 —-a-w- c:\windows\system32\drivers\srv2.sys
2010-08-11 20:17 . 2010-06-16 16:04 905088 —-a-w- c:\windows\system32\drivers\tcpip.sys
2010-07-28 04:10 . 2010-07-28 04:14 ——– d—–w- c:\programdata\RegCure

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-08-21 07:39 . 2008-08-05 00:39 1356 —-a-w- c:\users\Scott\AppData\Local\d3d9caps.dat
2010-08-20 03:26 . 2010-07-14 05:42 ——– d—–w- c:\program files\Glary Utilities
2010-08-15 04:16 . 2009-01-14 01:03 ——– d—–w- c:\program files\QuickTime Alternative
2010-08-15 04:15 . 2009-01-14 01:03 ——– d—–w- c:\programdata\Apple Computer
2010-08-11 21:55 . 2007-11-18 11:29 ——– d—–w- c:\program files\Microsoft Works
2010-08-11 21:52 . 2008-08-05 00:52 ——– d—–w- c:\programdata\Microsoft Help
2010-08-11 21:52 . 2006-11-02 11:18 ——– d—–w- c:\program files\Windows Mail
2010-08-09 03:39 . 2008-08-05 00:22 ——– d—–w- c:\program files\Common Files\AOL
2010-07-29 04:56 . 2008-08-05 00:15 95416 —-a-w- c:\users\Scott\AppData\Local\GDIPFONTCACHEV1.DAT
2010-07-28 04:36 . 2007-11-18 11:14 ——– d–h–w- c:\program files\InstallShield Installation Information
2010-07-28 04:24 . 2010-01-20 18:28 ——– d—–w- c:\program files\Wimba
2010-07-28 04:16 . 2008-08-05 03:22 ——– d—–w- c:\program files\DOOM 3
2010-07-25 04:34 . 2010-02-15 01:49 ——– d—–w- c:\users\Scott\AppData\Roaming\gtk-2.0
2010-07-22 01:48 . 2010-07-13 22:41 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2010-07-21 17:12 . 2009-04-08 22:53 ——– d—–w- c:\programdata\Ulead Systems
2010-07-20 04:30 . 2008-08-05 00:23 ——– d—–w- c:\programdata\Viewpoint
2010-07-20 04:27 . 2009-04-08 23:23 ——– d—–w- c:\users\Scott\AppData\Roaming\Ulead Systems
2010-07-20 03:47 . 2009-04-08 22:53 ——– d—–w- c:\program files\Common Files\Ulead Systems
2010-07-20 03:33 . 2010-02-28 06:51 2516 –sha-w- c:\programdata\KGyGaAvL.sys
2010-07-20 03:33 . 2010-02-28 06:51 2516 –sha-w- c:\programdata\KGyGaAvL.sys
2010-07-20 03:32 . 2010-02-28 06:51 88 –sh–r- c:\programdata\E9AA9D7F56.sys
2010-07-20 03:32 . 2010-02-28 06:51 88 –sh–r- c:\programdata\E9AA9D7F56.sys
2010-07-18 04:42 . 2007-11-18 11:28 ——– d—–w- c:\program files\Common Files\Java
2010-07-18 04:41 . 2007-11-18 11:28 ——– d—–w- c:\program files\Java
2010-07-14 05:45 . 2010-07-14 05:45 ——– d—–w- c:\users\Scott\AppData\Roaming\GlarySoft
2010-07-13 22:42 . 2010-07-13 22:42 ——– d—–w- c:\users\Scott\AppData\Roaming\Malwarebytes
2010-07-13 22:41 . 2010-07-13 22:41 ——– d—–w- c:\programdata\Malwarebytes
2010-07-13 17:32 . 2010-06-11 22:59 ——– d—–w- c:\program files\CR8tracer
2010-07-13 12:34 . 2008-12-18 00:49 41256 —-a-w- c:\windows\system32\drivers\fsbts.sys
2010-07-07 15:00 . 2009-05-05 02:34 ——– d—–w- c:\users\Scott\AppData\Roaming\F-Secure
2010-06-25 04:16 . 2008-08-05 00:54 ——– d—–w- c:\program files\Microsoft.NET
2010-06-23 22:21 . 2010-06-23 22:21 501936 —-a-w- c:\programdata\Google\Google Toolbar\Update\gtb248B.tmp.exe
2010-06-23 03:29 . 2010-06-23 03:29 501936 —-a-w- c:\programdata\Google\Google Toolbar\Update\gtbEB7B.tmp.exe
2010-06-22 09:36 . 2010-06-24 04:47 423656 —-a-w- c:\windows\system32\deployJava1.dll
2010-06-11 23:01 . 2010-06-11 23:01 120 —-a-w- c:\program files\CR8TRA~1info.cfg
2010-06-03 02:41 . 2010-06-03 02:41 3600384 —-a-w- c:\windows\system32\GPhotos.scr
2010-05-26 17:06 . 2010-06-10 02:16 34304 —-a-w- c:\windows\system32\atmlib.dll
2010-05-26 14:47 . 2010-06-10 02:16 289792 —-a-w- c:\windows\system32\atmfd.dll
2008-01-21 02:23 . 2008-01-21 02:23 397312 –sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.0.6001.18000_none_f1582d884fb532fb\WinMail.exe
2008-01-21 02:23 . 2008-01-21 02:23 397312 –sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.0.6002.18005_none_f343a6944cd6fe47\WinMail.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Snapfish Media Detector.lnk]
backup=c:\windows\pss\Snapfish Media Detector.lnk.CommonStartup
backupExtension=.CommonStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
2010-06-09 08:06 976832 —-a-w- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2010-06-17 06:24 40368 —-a-w- c:\program files\Adobe\Reader 8.0\Reader\reader_sl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ehTray.exe]
2008-01-21 02:25 125952 —-a-w- c:\windows\ehome\ehtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\F-Secure Manager]
2009-08-05 15:58 199264 —-a-w- c:\program files\Charter High-Speed Security Suite\Common\FSM32.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\F-Secure TNB]
2009-08-05 15:57 2349664 —-a-w- c:\program files\Charter High-Speed Security Suite\FSGUI\tnbutil.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Google Update]
2009-10-03 16:48 133104 —-atw- c:\users\Scott\AppData\Local\Google\Update\GoogleUpdate.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds]
2009-02-27 00:57 173592 —-a-w- c:\windows\System32\hkcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
2007-05-08 21:24 54840 —-a-w- c:\program files\HP\HP Software Update\hpwuSchd2.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\hpsysdrv]
2007-04-18 15:01 65536 —-a-w- c:\hp\support\hpsysdrv.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IAAnotif]
2008-06-02 23:50 178712 —-a-w- c:\program files\Intel\Intel Matrix Storage Manager\IAAnotif.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IgfxTray]
2009-02-27 00:57 141848 —-a-w- c:\windows\System32\igfxtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\OsdMaestro]
2007-02-15 11:59 118784 —-a-w- c:\program files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Persistence]
2009-02-27 00:57 150552 —-a-w- c:\windows\System32\igfxpers.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2010-08-10 10:15 421888 —-a-w- c:\program files\QuickTime Alternative\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RtHDVCpl]
2008-07-03 16:27 6266880 —-a-w- c:\windows\RtHDVCpl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Sidebar]
2009-04-11 06:28 1233920 —-a-w- c:\program files\Windows Sidebar\sidebar.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\snpstd3]
2006-09-19 15:07 827392 —-a-w- c:\windows\vsnpstd3.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2010-05-14 16:44 248552 —-a-w- c:\program files\Common Files\Java\Java Update\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
2009-01-15 00:27 39408 —-a-w- c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\tsnpstd3]
2007-03-10 20:43 270336 —-a-w- c:\windows\tsnpstd3.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UVS10 Preload]
2006-08-09 13:27 36864 ——w- c:\program files\Ulead Systems\Ulead VideoStudio SE DVD\uvPL.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Windows Defender]
2008-01-21 02:23 1008184 —-a-w- c:\program files\Windows Defender\MSASCui.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WMPNSCFG]
2008-01-21 02:25 202240 —-a-w- c:\program files\Windows Media Player\wmpnscfg.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
"VistaSp2"=hex(B):85,32,e0,95,0d,f2,c9,01

R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-02-03 135664]
R3 L6TPortB;Service - Line 6 TonePort UX2;c:\windows\system32\Drivers\L6TPortB.sys [2008-06-10 521472]
R3 U6000ALL;HDTV110 TV Box(ALL);c:\windows\system32\DRIVERS\dmdcap.sys [2007-06-08 230784]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
R4 F-Secure Filter;F-Secure File System Filter;c:\program files\Charter High-Speed Security Suite\Anti-Virus\Win2K\FSfilter.sys [2009-08-05 39776]
R4 F-Secure Recognizer;F-Secure File System Recognizer;c:\program files\Charter High-Speed Security Suite\Anti-Virus\Win2K\FSrec.sys [2009-08-05 25184]
S0 fsbts;fsbts;c:\windows\system32\Drivers\fsbts.sys [2010-07-13 41256]
S1 F-Secure HIPS;F-Secure HIPS Driver;c:\program files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys [2009-08-05 68064]
S1 FSES;F-Secure Email Scanning Driver;c:\windows\system32\drivers\fses.sys [2009-08-05 35680]
S1 FSFW;F-Secure Firewall Driver;c:\windows\system32\drivers\fsdfw.sys [2009-08-05 71040]
S1 fsvista;F-Secure Vista Support Driver;c:\program files\Charter High-Speed Security Suite\Anti-Virus\minifilter\fsvista.sys [2009-08-05 12384]
S2 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2008-12-23 50704]
S3 F-Secure Gatekeeper;F-Secure Gatekeeper;c:\program files\Charter High-Speed Security Suite\Anti-Virus\minifilter\fsgk.sys [2010-08-03 124072]
S3 FSORSPClient;F-Secure ORSP Client;c:\program files\Charter High-Speed Security Suite\ORSP Client\fsorsp.exe [2010-08-23 58024]


— Other Services/Drivers In Memory —

*NewlyCreated* - KLMD24
*Deregistered* - klmd24

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
Contents of the 'Scheduled Tasks' folder

2010-08-22 c:\windows\Tasks\GlaryInitialize.job
- c:\program files\Glary Utilities\initialize.exe [2010-07-14 16:21]

2010-08-23 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-03 22:31]

2010-08-23 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-03 22:31]

2010-08-23 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-44142226-3773211595-2925693931-1000Core.job
- c:\users\Scott\AppData\Local\Google\Update\GoogleUpdate.exe [2009-10-03 16:48]

2010-08-24 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-44142226-3773211595-2925693931-1000UA.job
- c:\users\Scott\AppData\Local\Google\Update\GoogleUpdate.exe [2009-10-03 16:48]

2010-08-24 c:\windows\Tasks\User_Feed_Synchronization-{B594D0B0-F38E-4917-91AF-611469B91F93}.job
- c:\windows\system32\msfeedssync.exe [2008-01-21 02:24]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp;=iehome&locale;=en_us&c;=81&bd;=Pavilion&pf;=desktop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp;=iehome&locale;=en_us&c;=81&bd;=Pavilion&pf;=desktop
LSP: c:\program files\Charter High-Speed Security Suite\FSPS\program\FSLSP.DLL
FF - ProfilePath - c:\users\Scott\AppData\Roaming\Mozilla\Firefox\Profiles\s3jet530.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: c:\program files\Charter High-Speed Security Suite\NRS\[removed]\components\litmus-ff.dll
FF - component: c:\program files\Google\Google Gears\Firefox\lib\ff30\gears.dll
FF - plugin: c:\program files\Google\Picasa3\npPicasa3.dll
FF - plugin: c:\program files\Google\Update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: c:\program files\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\Microsoft\Office Live\npOLW.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\QuickTime Alternative\Plugins\npqtplugin.dll
FF - plugin: c:\program files\QuickTime Alternative\Plugins\npqtplugin2.dll
FF - plugin: c:\program files\QuickTime Alternative\Plugins\npqtplugin3.dll
FF - plugin: c:\program files\QuickTime Alternative\Plugins\npqtplugin4.dll
FF - plugin: c:\program files\QuickTime Alternative\Plugins\npqtplugin5.dll
FF - plugin: c:\program files\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: c:\users\Scott\AppData\Local\Google\Update\1.2.183.29\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

—- FIREFOX POLICIES —-
FF - user.js: network.protocol-handler.warn-external.dnupdate - false.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-08-23 19:42
Windows 6.0.6002 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— LOCKED REGISTRY KEYS ———————

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(760)
c:\program files\charter high-speed security suite\hips\fshook32.dll

- - - - - - - > 'lsass.exe'(708)
c:\program files\charter high-speed security suite\hips\fshook32.dll
.
Completion time: 2010-08-23 19:44:14
ComboFix-quarantined-files.txt 2010-08-24 00:44
ComboFix2.txt 2010-08-24 00:33
ComboFix3.txt 2010-07-22 02:51

Pre-Run: 362,553,606,144 bytes free
Post-Run: 362,513,932,288 bytes free

- - End Of File - - B4542DA9AA78EC122926C1103BFBCB79
Post #6
Copy/paste the text in the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Take your mouse, and place your cursor at the beginning of the text in the box below, then click and hold the left mouse button, while pulling your mouse over the text. This should highlight the text. Now release the left mouse button. Now, with the cursor over the highlighted text, right click the mouse for options, and select 'copy'. Now over the empty Notepad box, right click your mouse again, and select 'paste' and you will have copied and pasted the text. 

File::
c:\programdata\E9AA9D7F56.sys
c:\programdata\E9AA9D7F56.sys
c:\programdata\Google\Google Toolbar\Update\gtb248B.tmp.exe
c:\programdata\Google\Google Toolbar\Update\gtbEB7B.tmp.exe

Save this file to your desktop, Save this as "CFScript"

Here's how to do that:
1.Click File;
2.Click Save As… Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save …


[external image: Posted Image]

Drag CFScript.txt into ComboFix.exe


Then post the results log using Copy / Paste


Also please describe how your computer behaves at the moment.
Post #7
ComboFix 10-08-23.02 - Scott 08/23/2010 20:30:27.3.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3062.1400 [GMT -5:00]
Running from: c:\users\[removed]\Desktop\ComboFix.exe
Command switches used :: c:\users\Scott\Desktop\CFScript.txt
FW: Charter High-Speed Security Suite 7.03 *enabled* {D4747503-0346-49EB-9262-997542F79BF4}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

FILE ::
"c:\programdata\E9AA9D7F56.sys"
"c:\programdata\Google\Google Toolbar\Update\gtb248B.tmp.exe"
"c:\programdata\Google\Google Toolbar\Update\gtbEB7B.tmp.exe"
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\programdata\E9AA9D7F56.sys
c:\programdata\Google\Google Toolbar\Update\gtb248B.tmp.exe
c:\programdata\Google\Google Toolbar\Update\gtbEB7B.tmp.exe

.
((((((((((((((((((((((((( Files Created from 2010-07-24 to 2010-08-24 )))))))))))))))))))))))))))))))
.

2010-08-24 01:38 . 2010-08-24 01:38 ——– d—–w- c:\users\Scott\AppData\Local\temp
2010-08-24 01:38 . 2010-08-24 01:38 ——– d—–w- c:\users\Public\AppData\Local\temp
2010-08-24 01:38 . 2010-08-24 01:38 ——– d—–w- c:\users\Default\AppData\Local\temp
2010-08-21 17:10 . 2010-03-04 17:33 430080 —-a-w- c:\windows\system32\vbscript.dll
2010-08-21 17:10 . 2010-06-29 15:47 834048 —-a-w- c:\windows\system32\wininet.dll
2010-08-21 17:09 . 2010-06-28 16:13 78336 —-a-w- c:\windows\system32\ieencode.dll
2010-08-11 20:18 . 2010-05-27 20:08 81920 —-a-w- c:\windows\system32\iccvid.dll
2010-08-11 20:18 . 2010-06-11 16:16 274944 —-a-w- c:\windows\system32\schannel.dll
2010-08-11 20:18 . 2010-06-21 13:37 2037760 —-a-w- c:\windows\system32\win32k.sys
2010-08-11 20:18 . 2010-06-18 17:31 36864 —-a-w- c:\windows\system32\rtutils.dll
2010-08-11 20:17 . 2010-06-08 17:35 3600768 —-a-w- c:\windows\system32\ntkrnlpa.exe
2010-08-11 20:17 . 2010-06-08 17:35 3548040 —-a-w- c:\windows\system32\ntoskrnl.exe
2010-08-11 20:17 . 2010-06-11 16:15 1248768 —-a-w- c:\windows\system32\msxml3.dll
2010-08-11 20:17 . 2010-06-18 15:04 302080 —-a-w- c:\windows\system32\drivers\srv.sys
2010-08-11 20:17 . 2010-06-18 15:04 144896 —-a-w- c:\windows\system32\drivers\srv2.sys
2010-08-11 20:17 . 2010-06-16 16:04 905088 —-a-w- c:\windows\system32\drivers\tcpip.sys
2010-07-28 04:10 . 2010-07-28 04:14 ——– d—–w- c:\programdata\RegCure

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-08-21 07:39 . 2008-08-05 00:39 1356 —-a-w- c:\users\Scott\AppData\Local\d3d9caps.dat
2010-08-20 03:26 . 2010-07-14 05:42 ——– d—–w- c:\program files\Glary Utilities
2010-08-15 04:16 . 2009-01-14 01:03 ——– d—–w- c:\program files\QuickTime Alternative
2010-08-15 04:15 . 2009-01-14 01:03 ——– d—–w- c:\programdata\Apple Computer
2010-08-11 21:55 . 2007-11-18 11:29 ——– d—–w- c:\program files\Microsoft Works
2010-08-11 21:52 . 2008-08-05 00:52 ——– d—–w- c:\programdata\Microsoft Help
2010-08-11 21:52 . 2006-11-02 11:18 ——– d—–w- c:\program files\Windows Mail
2010-08-09 03:39 . 2008-08-05 00:22 ——– d—–w- c:\program files\Common Files\AOL
2010-07-29 04:56 . 2008-08-05 00:15 95416 —-a-w- c:\users\Scott\AppData\Local\GDIPFONTCACHEV1.DAT
2010-07-28 04:36 . 2007-11-18 11:14 ——– d–h–w- c:\program files\InstallShield Installation Information
2010-07-28 04:24 . 2010-01-20 18:28 ——– d—–w- c:\program files\Wimba
2010-07-28 04:16 . 2008-08-05 03:22 ——– d—–w- c:\program files\DOOM 3
2010-07-25 04:34 . 2010-02-15 01:49 ——– d—–w- c:\users\Scott\AppData\Roaming\gtk-2.0
2010-07-22 01:48 . 2010-07-13 22:41 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2010-07-21 17:12 . 2009-04-08 22:53 ——– d—–w- c:\programdata\Ulead Systems
2010-07-20 04:30 . 2008-08-05 00:23 ——– d—–w- c:\programdata\Viewpoint
2010-07-20 04:27 . 2009-04-08 23:23 ——– d—–w- c:\users\Scott\AppData\Roaming\Ulead Systems
2010-07-20 03:47 . 2009-04-08 22:53 ——– d—–w- c:\program files\Common Files\Ulead Systems
2010-07-20 03:33 . 2010-02-28 06:51 2516 –sha-w- c:\programdata\KGyGaAvL.sys
2010-07-20 03:33 . 2010-02-28 06:51 2516 –sha-w- c:\programdata\KGyGaAvL.sys
2010-07-18 04:42 . 2007-11-18 11:28 ——– d—–w- c:\program files\Common Files\Java
2010-07-18 04:41 . 2007-11-18 11:28 ——– d—–w- c:\program files\Java
2010-07-14 05:45 . 2010-07-14 05:45 ——– d—–w- c:\users\Scott\AppData\Roaming\GlarySoft
2010-07-13 22:42 . 2010-07-13 22:42 ——– d—–w- c:\users\Scott\AppData\Roaming\Malwarebytes
2010-07-13 22:41 . 2010-07-13 22:41 ——– d—–w- c:\programdata\Malwarebytes
2010-07-13 17:32 . 2010-06-11 22:59 ——– d—–w- c:\program files\CR8tracer
2010-07-13 12:34 . 2008-12-18 00:49 41256 —-a-w- c:\windows\system32\drivers\fsbts.sys
2010-07-07 15:00 . 2009-05-05 02:34 ——– d—–w- c:\users\Scott\AppData\Roaming\F-Secure
2010-06-25 04:16 . 2008-08-05 00:54 ——– d—–w- c:\program files\Microsoft.NET
2010-06-22 09:36 . 2010-06-24 04:47 423656 —-a-w- c:\windows\system32\deployJava1.dll
2010-06-11 23:01 . 2010-06-11 23:01 120 —-a-w- c:\program files\CR8TRA~1info.cfg
2010-06-03 02:41 . 2010-06-03 02:41 3600384 —-a-w- c:\windows\system32\GPhotos.scr
2010-05-26 17:06 . 2010-06-10 02:16 34304 —-a-w- c:\windows\system32\atmlib.dll
2010-05-26 14:47 . 2010-06-10 02:16 289792 —-a-w- c:\windows\system32\atmfd.dll
2008-01-21 02:23 . 2008-01-21 02:23 397312 –sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.0.6001.18000_none_f1582d884fb532fb\WinMail.exe
2008-01-21 02:23 . 2008-01-21 02:23 397312 –sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.0.6002.18005_none_f343a6944cd6fe47\WinMail.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Snapfish Media Detector.lnk]
backup=c:\windows\pss\Snapfish Media Detector.lnk.CommonStartup
backupExtension=.CommonStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
2010-06-09 08:06 976832 —-a-w- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2010-06-17 06:24 40368 —-a-w- c:\program files\Adobe\Reader 8.0\Reader\reader_sl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ehTray.exe]
2008-01-21 02:25 125952 —-a-w- c:\windows\ehome\ehtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\F-Secure Manager]
2009-08-05 15:58 199264 —-a-w- c:\program files\Charter High-Speed Security Suite\Common\FSM32.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\F-Secure TNB]
2009-08-05 15:57 2349664 —-a-w- c:\program files\Charter High-Speed Security Suite\FSGUI\tnbutil.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Google Update]
2009-10-03 16:48 133104 —-atw- c:\users\Scott\AppData\Local\Google\Update\GoogleUpdate.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds]
2009-02-27 00:57 173592 —-a-w- c:\windows\System32\hkcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
2007-05-08 21:24 54840 —-a-w- c:\program files\HP\HP Software Update\hpwuSchd2.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\hpsysdrv]
2007-04-18 15:01 65536 —-a-w- c:\hp\support\hpsysdrv.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IAAnotif]
2008-06-02 23:50 178712 —-a-w- c:\program files\Intel\Intel Matrix Storage Manager\IAAnotif.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IgfxTray]
2009-02-27 00:57 141848 —-a-w- c:\windows\System32\igfxtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\OsdMaestro]
2007-02-15 11:59 118784 —-a-w- c:\program files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Persistence]
2009-02-27 00:57 150552 —-a-w- c:\windows\System32\igfxpers.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2010-08-10 10:15 421888 —-a-w- c:\program files\QuickTime Alternative\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RtHDVCpl]
2008-07-03 16:27 6266880 —-a-w- c:\windows\RtHDVCpl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Sidebar]
2009-04-11 06:28 1233920 —-a-w- c:\program files\Windows Sidebar\sidebar.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\snpstd3]
2006-09-19 15:07 827392 —-a-w- c:\windows\vsnpstd3.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2010-05-14 16:44 248552 —-a-w- c:\program files\Common Files\Java\Java Update\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
2009-01-15 00:27 39408 —-a-w- c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\tsnpstd3]
2007-03-10 20:43 270336 —-a-w- c:\windows\tsnpstd3.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UVS10 Preload]
2006-08-09 13:27 36864 ——w- c:\program files\Ulead Systems\Ulead VideoStudio SE DVD\uvPL.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Windows Defender]
2008-01-21 02:23 1008184 —-a-w- c:\program files\Windows Defender\MSASCui.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WMPNSCFG]
2008-01-21 02:25 202240 —-a-w- c:\program files\Windows Media Player\wmpnscfg.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
"VistaSp2"=hex(B):85,32,e0,95,0d,f2,c9,01

R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-02-03 135664]
R3 L6TPortB;Service - Line 6 TonePort UX2;c:\windows\system32\Drivers\L6TPortB.sys [2008-06-10 521472]
R3 U6000ALL;HDTV110 TV Box(ALL);c:\windows\system32\DRIVERS\dmdcap.sys [2007-06-08 230784]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
R4 F-Secure Filter;F-Secure File System Filter;c:\program files\Charter High-Speed Security Suite\Anti-Virus\Win2K\FSfilter.sys [2009-08-05 39776]
R4 F-Secure Recognizer;F-Secure File System Recognizer;c:\program files\Charter High-Speed Security Suite\Anti-Virus\Win2K\FSrec.sys [2009-08-05 25184]
S0 fsbts;fsbts;c:\windows\system32\Drivers\fsbts.sys [2010-07-13 41256]
S1 F-Secure HIPS;F-Secure HIPS Driver;c:\program files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys [2009-08-05 68064]
S1 FSES;F-Secure Email Scanning Driver;c:\windows\system32\drivers\fses.sys [2009-08-05 35680]
S1 FSFW;F-Secure Firewall Driver;c:\windows\system32\drivers\fsdfw.sys [2009-08-05 71040]
S1 fsvista;F-Secure Vista Support Driver;c:\program files\Charter High-Speed Security Suite\Anti-Virus\minifilter\fsvista.sys [2009-08-05 12384]
S2 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2008-12-23 50704]
S3 F-Secure Gatekeeper;F-Secure Gatekeeper;c:\program files\Charter High-Speed Security Suite\Anti-Virus\minifilter\fsgk.sys [2010-08-03 124072]
S3 FSORSPClient;F-Secure ORSP Client;c:\program files\Charter High-Speed Security Suite\ORSP Client\fsorsp.exe [2010-08-23 58024]


— Other Services/Drivers In Memory —

*NewlyCreated* - KLMD24
*Deregistered* - klmd24

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
Contents of the 'Scheduled Tasks' folder

2010-08-22 c:\windows\Tasks\GlaryInitialize.job
- c:\program files\Glary Utilities\initialize.exe [2010-07-14 16:21]

2010-08-23 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-03 22:31]

2010-08-24 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-03 22:31]

2010-08-23 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-44142226-3773211595-2925693931-1000Core.job
- c:\users\Scott\AppData\Local\Google\Update\GoogleUpdate.exe [2009-10-03 16:48]

2010-08-24 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-44142226-3773211595-2925693931-1000UA.job
- c:\users\Scott\AppData\Local\Google\Update\GoogleUpdate.exe [2009-10-03 16:48]

2010-08-24 c:\windows\Tasks\User_Feed_Synchronization-{B594D0B0-F38E-4917-91AF-611469B91F93}.job
- c:\windows\system32\msfeedssync.exe [2008-01-21 02:24]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp;=iehome&locale;=en_us&c;=81&bd;=Pavilion&pf;=desktop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp;=iehome&locale;=en_us&c;=81&bd;=Pavilion&pf;=desktop
LSP: c:\program files\Charter High-Speed Security Suite\FSPS\program\FSLSP.DLL
FF - ProfilePath - c:\users\Scott\AppData\Roaming\Mozilla\Firefox\Profiles\s3jet530.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: c:\program files\Charter High-Speed Security Suite\NRS\[removed]\components\litmus-ff.dll
FF - component: c:\program files\Google\Google Gears\Firefox\lib\ff30\gears.dll
FF - plugin: c:\program files\Google\Picasa3\npPicasa3.dll
FF - plugin: c:\program files\Google\Update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: c:\program files\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\Microsoft\Office Live\npOLW.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\QuickTime Alternative\Plugins\npqtplugin.dll
FF - plugin: c:\program files\QuickTime Alternative\Plugins\npqtplugin2.dll
FF - plugin: c:\program files\QuickTime Alternative\Plugins\npqtplugin3.dll
FF - plugin: c:\program files\QuickTime Alternative\Plugins\npqtplugin4.dll
FF - plugin: c:\program files\QuickTime Alternative\Plugins\npqtplugin5.dll
FF - plugin: c:\program files\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: c:\users\Scott\AppData\Local\Google\Update\1.2.183.29\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

—- FIREFOX POLICIES —-
FF - user.js: network.protocol-handler.warn-external.dnupdate - false.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-08-23 20:38
Windows 6.0.6002 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— LOCKED REGISTRY KEYS ———————

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(760)
c:\program files\charter high-speed security suite\hips\fshook32.dll

- - - - - - - > 'lsass.exe'(708)
c:\program files\charter high-speed security suite\hips\fshook32.dll
.
Completion time: 2010-08-23 20:40:49
ComboFix-quarantined-files.txt 2010-08-24 01:40
ComboFix2.txt 2010-08-24 00:44
ComboFix3.txt 2010-08-24 00:33
ComboFix4.txt 2010-07-22 02:51

Pre-Run: 362,543,046,656 bytes free
Post-Run: 362,528,669,696 bytes free

- - End Of File - - 87450657E0C5A3F741CBCD682A536F87

Computer is still running faster and now I can open multiple browsers, but still Charter Virus scan will not start.
Post #8

Computer is still running faster and now I can open multiple browsers, but still Charter Virus scan will not start.

I would uninstall Charter High-Speed Security Suite and re-install it.
Post #10
Good job :thumbup:

The following will implement some cleanup procedures as well as reset System Restore points:

  • Click START run
  • Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

To be on the safe side, I would also change all my passwords.


This infection appears to have been cleaned, but as the malware could be configured to run any program a remote attacker requires, it's impossible to be 100% sure that any machine is clean.


Here's my usual all clean post

Log looks good :D


This infection appears to have been cleaned, but as the malware could be configured to run any program a remote attacker requires, it's impossible to be 100% sure that any machine is clean.


  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is succeptible to being hacked and taken over.
    I am very serious about this and see it happen almost every day with my clients.
    Simply using a Firewall in its default configuration can lower your risk greatly.

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
    This will ensure your computer has always the latest security updates available installed on your computer.
    If there are new updates to install, install them immediately, reboot your computer, and revisit the site
    until there are no more critical updates.

Only run one Anti-Virus and Firewall program.


I would suggest you read:
PC Safety and Security–What Do I Need?.
How to Prevent Malware:

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