thebutcher
Topic Starter
i just got done with malware, i was working with catbyte. we found a trojan but after we were done i still had problems so we did the tests again to see if we missed anything and we found nothing. he thinks it's hardware related now and wanted me to make a new post to get help. here is the link to what we have done. http://forums.whatthetech.com/index.php?showtopic=113514 now onto my problem. he has asked me to go into detail about the problems i was having so i will copy and paste what i wrote to him.
ok, i'll try. but first, alittle about me. i'm not a computer tech guy. i don't understand alot of programs, so if i can't use it straight out of the box, there is a good chance i won't use it. i don't download music or movies or burn things on a cd. i play a video game once in awhile to pass the time away. the only thing i've done recently, like in the last couple months are these. fried my video card and had a computer store install it with updated drivers. downloaded iTunes for something until i saw it cost money so if i use that at all, it's for the internet radio it has. and now with these problems, since sound was one of them, i downloaded new sound card drivers. that's about all i can remember as far as what i've done with my computer. now the problems.
1. sound. i was playing diablo one night after i got the new video card. i got kicked to desktop and there was a window open telling me avast had new software for me to download. since it asked me to start but it hadn't started by itself, i thought i'd wait until i got done to install it. about 5 minutes later i lost ingame sound. as soon as that happened, the first thing that came to mind was this new video card was hot and fried my old sound card. but later found out that couldn't of happened cause the new card is like 3 slots away from my sound card. there is to much space inbetween them for it to of gotten hot. so i logged out of the game and thought i'd download this new avast program while i surfed the web for a new sound card. during the search, i found a link from microsoft and it was a guide for troubleshooting sound problems. when i went there i found out it was a program i could run to test my sound. i did that and when it got done it told me it had found the problem. it said my sound had been muted and asked me if it wanted me to let it fix it. i clicked yes, but by then the avast had finished and asked me to restart my computer. i clicked yes again. i got sound back so i wasn't worried. but then in diablo again i lost sound again. so i did a search and found a link and it talked about my drivers could be old and updating them could fix sound issues. i did that but i still have sound issues. about 99% of the time, restarting my computer will let me get sound back. sometimes i can go for days without losing sound but i remember one day i lost sound a few times. sometimes if i lose sound in diablo, i still have sound with iTunes. there have even been sometimes i get sound back but my headphones won't work. so everything with the sound issue has been to inconsistant for me to believe my sound card is going bad and how it could of been a virus. p.s. i never get a warning or error with the sound problem. it's like at anytime, someone turns a switch and i lose sound.
2. IE tab. the other problem i've noticed but wasn't to worried about at the time was the tab at the top of the browser window. every now and then but not always i might go to a web page, it looks like it's loading but just taking alittle longer than normal, then all of a sudden i notice a bubble coming from the tab. it doen't stay long so i have troubles reading the whole thing. and since it doesn't happen on every web page, i'm never ready to sit and read it. but it says something like IE had troubles loading the webpage and IE reset itself. i've never had this problem before but i've noticed it just recently. like in the last couple months. so that is why i thought the 2 problems could be related.
3. popup bar. and it wasn't until now that i've had trouble clicking on the bar that appears at the top of the screen when my browser stops popups and the webpage wants me to download or install something. i've gotten that bar before and never have had a problem. if i click on it now, it wants to load the screen but i get this msg in the new window that opens up.
Internet Explorer has closed this webpage to help protect your computer
A malfunctioning or malicious add-on has caused Internet Explorer to close this webpage.
and here is the link to pc pitstops overdrive program i finally got to run. http://www.pcpitstop.com/betapit/sec.asp?conid=23776138
it doesn't say much, but it also didn't find anything either for waht it can do.
but i can say that my computer isn't running good for the little i do with it. i used to play WoW so i needed my computer to be in top running order. running 25 man raids, loading web pages on the fly to read about things very quickly. i was one of the few that never really had any problems. well, that's about it. i hope you can understand what i wrote and i'm hoping you can find something you might of missed the first time around.
to me it seems like my only options if you can't find anything wrong is to buy a new sound card and/or reload windows.
ok, i'll try. but first, alittle about me. i'm not a computer tech guy. i don't understand alot of programs, so if i can't use it straight out of the box, there is a good chance i won't use it. i don't download music or movies or burn things on a cd. i play a video game once in awhile to pass the time away. the only thing i've done recently, like in the last couple months are these. fried my video card and had a computer store install it with updated drivers. downloaded iTunes for something until i saw it cost money so if i use that at all, it's for the internet radio it has. and now with these problems, since sound was one of them, i downloaded new sound card drivers. that's about all i can remember as far as what i've done with my computer. now the problems.
1. sound. i was playing diablo one night after i got the new video card. i got kicked to desktop and there was a window open telling me avast had new software for me to download. since it asked me to start but it hadn't started by itself, i thought i'd wait until i got done to install it. about 5 minutes later i lost ingame sound. as soon as that happened, the first thing that came to mind was this new video card was hot and fried my old sound card. but later found out that couldn't of happened cause the new card is like 3 slots away from my sound card. there is to much space inbetween them for it to of gotten hot. so i logged out of the game and thought i'd download this new avast program while i surfed the web for a new sound card. during the search, i found a link from microsoft and it was a guide for troubleshooting sound problems. when i went there i found out it was a program i could run to test my sound. i did that and when it got done it told me it had found the problem. it said my sound had been muted and asked me if it wanted me to let it fix it. i clicked yes, but by then the avast had finished and asked me to restart my computer. i clicked yes again. i got sound back so i wasn't worried. but then in diablo again i lost sound again. so i did a search and found a link and it talked about my drivers could be old and updating them could fix sound issues. i did that but i still have sound issues. about 99% of the time, restarting my computer will let me get sound back. sometimes i can go for days without losing sound but i remember one day i lost sound a few times. sometimes if i lose sound in diablo, i still have sound with iTunes. there have even been sometimes i get sound back but my headphones won't work. so everything with the sound issue has been to inconsistant for me to believe my sound card is going bad and how it could of been a virus. p.s. i never get a warning or error with the sound problem. it's like at anytime, someone turns a switch and i lose sound.
2. IE tab. the other problem i've noticed but wasn't to worried about at the time was the tab at the top of the browser window. every now and then but not always i might go to a web page, it looks like it's loading but just taking alittle longer than normal, then all of a sudden i notice a bubble coming from the tab. it doen't stay long so i have troubles reading the whole thing. and since it doesn't happen on every web page, i'm never ready to sit and read it. but it says something like IE had troubles loading the webpage and IE reset itself. i've never had this problem before but i've noticed it just recently. like in the last couple months. so that is why i thought the 2 problems could be related.
3. popup bar. and it wasn't until now that i've had trouble clicking on the bar that appears at the top of the screen when my browser stops popups and the webpage wants me to download or install something. i've gotten that bar before and never have had a problem. if i click on it now, it wants to load the screen but i get this msg in the new window that opens up.
Internet Explorer has closed this webpage to help protect your computer
A malfunctioning or malicious add-on has caused Internet Explorer to close this webpage.
and here is the link to pc pitstops overdrive program i finally got to run. http://www.pcpitstop.com/betapit/sec.asp?conid=23776138
it doesn't say much, but it also didn't find anything either for waht it can do.
but i can say that my computer isn't running good for the little i do with it. i used to play WoW so i needed my computer to be in top running order. running 25 man raids, loading web pages on the fly to read about things very quickly. i was one of the few that never really had any problems. well, that's about it. i hope you can understand what i wrote and i'm hoping you can find something you might of missed the first time around.
to me it seems like my only options if you can't find anything wrong is to buy a new sound card and/or reload windows.