crashes while watching videos and flash based pages

Hey there WTT

so my computer is having some issues lately
It randomly wants to restart, i've used several antispyware and anti virus tools and they have all come up empty

I know a little while back my video card got a power surge and the powercord to the card was a bit burnt by it, however I can still play most heavy graphic games

I notice the crashes happening when viewing sites such as youtube and gamespot while streaming videos or when listening to music and chatting on msn and viewing websites

i have ran all the malware/antispyware and posted my hijack this log in the other forum and they told me to start a topic here

also this is at random, I know I can leave my computer for days on end with no crashes and then at times it can crash when i'm not using it

and any help is greatly appreciated

-z

ps

here is a pic of what was exactly burnt in my video card
://xxx.goldmonkee. com/alex/cord.JPG

Alex,
I've edited your post because the site you selected for hosting to upload your image file is listed as an "attack site" known to attempt to download possibly malicious files to the user, without the user's knowledge.

If you want to post that pic, I suggest Photobucket
http://www.photobucket.com

I notice the crashes happening when viewing sites such as youtube and gamespot while streaming videos or when listening to music and chatting on msn and viewing websites

The above may be too much, if your video card was damaged during the power surge.
And if your video card shows physical damage (burn marks) then the rest of your machine may have sustained some level of damage at the same time.

While it may be a matter of repairing/replacing components inside your tower case, let's start where the possible source of the problem may be.

How do you have your machine's power cord connected to the wall plate or power source?
Do you use a surge protector?
If you do, how old is it (over one year should be replaced) and what other appliances are plugged into it?
The house or building circuitry can also be involved.
For instance if there is a refrigerator or other kitchen appliance connected to the same building circuit, you could be experiencing periodic fluctuations in power (brown-out like) which can be just as damaging to your computer as a sudden surge in power.

How many other appliances and lights do you have connected to the same outlet where you connect your computer power connector or source?

HEAT can also be the culprit, especially associated with your video card.
Be sure that your tower case is located with good air circulation and that none of the intakes/exhausts are blocked.
How long has it been since you've used compressed air to clear out the dirt and dust-bunnies from the inside of your computer case?
Are all of your case-fans and cpu heatsink fan and video card fan running freely?
_________________-

With answers to the above, we may then be able to find a solution, and/or move on to potential solutions inside of your tower case.

Prime consideration would be the fitness of your power supply PSU.
Have you upgraded this machine (adding RAM, upgraded video card, other PCI cards, USB peripherals, new hard drives)
I remember that you "replaced" a CD unit about a year ago, was that an added CD or simply a replacement?

Let us know the answers to the above so that we can pursue possible solutions.

Best Regards,
Doug

How do you have your machine's power cord connected to the wall plate or power source? Power Bar that is connected to A wall plate Do you use a surge protector? No I dont think the circuty in the house is a culprit as none of the other computers in my house have had any surge problems How many other appliances and lights do you have connected to the same outlet where you connect your computer power connector or source? 3 from the power bar to the wall plate the computer itself is hooked directly into the wallplate I clear my computer fans/heatseak / video card 2 times a year winter time and spring Have you upgraded this machine (adding RAM, upgraded video card, other PCI cards, USB peripherals, new hard drives) I added ram roughly 1year ago and the cdrom was replaced with a working one from my other computer I also checked my fans/heatsink and saw no clogging or heavy dust matter in any areas i do also from time to time get a red box before my bios loads up and it says something about power not being connected to the video card

I take your word for it regarding house circuitry, since you are on-location and I am not.
However, I've seen some weird situations in both newer and older homes.

For instance in this house, there is a ground-fault interruption breaker at the wall plate in the far back bathroom. It was wired into the system in such a way that use of tools in the garage at the far front can pop the breaker in the back bathroom. So for instance, if I am ripping oak or old pine with my radial arm saw it can slow down, draw more amps, and pop the bathroom breaker.

Most frequent interference with house circuitry that I've observed has to do with refrigerators, but other appliances like clothing and dish washers, or even toaster ovens can be suspect.

But you've decided for the present that the house circuitry is not the problem. OK.

Now as to "surge-protectors".
You say you have a "power bar", which may have an embedded surge fuse/breaker.
However, if it is over one-year old its protective usefulness is probably gone.
Computers should not be connected directly to a wall outlet without surge protection.
Freshen up once a year or after any event, for good protection.

Having (3) three appliances or lights connected via power-bar to the same outlook may be too much, or it may be just fine. Lord knows that I have so much connected to my bench here that it is amazing that anything runs.

Consider "testing" by running your machine with the other (3) items turned off, and then turn them on one by one to see if they interfere or change performance of your computer.
_________________

Red X just can't be good news.

Unplug your machine from everything, including turn off the monitor and unplug any peripherals.
Remove the power cord from your case tower.
Then press the power-on button at the front of your machine for approximately 10 seconds to discharge the RAM warm-up precharge feature. You'll probably see any LED green lights flicker once and then go out.

Be sure to use electro-static safety procedures when working inside of your machine. (touch metal to equalize static between your body and the computer) And don't shuffle your feet.

Next have a close look at the extra power supply connector to your video card.
Make sure the crimps are secure and that the pressure-connector seats snuggly where it's supposed to attach on the video card.

Remove and replace the video card itself from the slot.
Inspect carefully for any damage to the gold contacts of either the card or the slot.

If you are still wanting to show us the card and damage, upload am image to photobucket then use the WTT image insert option or upload the image as an attached file.

Close the tower back up and give it a go again.
If you have no further problems, then you may have corrected something by reseating the connections.
__________

If no-go and problems persist, consider replacing the PSU.
***Take pictures of where the power cables attach, so that you can easily remember when attaching the new one.
Or have a tech at the store where you buy the replacement put it in for you.

Keep us posted with your progress.

Doug

Remove and replace the video card itself from the slot. Inspect carefully for any damage to the gold contacts of either the card or the slot. I noticed that one side of it is a brownish colour possibly from the surge of power i'll try finding and old video card and install that and see if it works

so i tryed putting in a older video card in ATI Rage Fury Pro to be exact and it still crashed while watching videos on youtube is there anyway to determine what is exactly causing these crashes also sometimes is crashes while just doing a normal reboot as well as it takes a long time to boot

If the surge you experienced discolored the video card, it may also have damaged the slot. It may also have damaged other components of the motherboard. If so, you may be in for more repair/replacement than you would chose to afford. If it were my machine, I'd hope that it was the PSU that got damaged. I'd replace the PSU with a good quality PSU of slightly higher ratings. (neighborhood of $100) If you buy locally, you may be able to return the PSU if substituting it in does not correct your problem. Carefully inspect the inside of the tower for other visible indicators of damage (bulging capacitors, etc.) Replace the wiring harness that connects directly to the Video Card. ________________ as to "non-hardware" solutions Reinstall the Chipset Drivers Check Device Manager for any warnings about corrupted drivers Perform CHECKDISK (chkdsk /r) Perform System File Check (sfc /scannow) Sorry you are having this difficulty. Doug Edit: Run Memtest86 to check the performance of your RAM

yeah I ran memtest86 last night and after 2+ hours it found no errors
i see no other damage to any other cords etc
i'm running a 220v psu

i also replaced the damage wires to my video card

i also use to get this error
http://www.goldmonkee.com/alex/startup.JPG

Alex, To post that error message image….. please use the "UPLOAD" function of this Board when you make your next Reply. Look in the lower right-hand corner of the Reply screen. Use "Browse" the UPLOAD, then use the Manage Current Attachments commands Best Regards

doh sorry about that i also ran and windows file check it found nothing wrong

Consider using the ATI uninstall tool and make a fresh installation of the video adapter Driver. Consider using the Adobe Flash uninstaller to uninstall Flashplayer and make a fresh installation of FlashPlayer.

the ATI Uninstall tool as in the add/remove one? and install using the supplied disk that come with my video card?

You could do it that way, or go directly to the site for the most recent driver update version. ATI should offer a specific Driver uninstall tool. Sorry I don't have a link, nor time right now to search for it. It is ordinarily used to "completely" remove video Driver when problems crop up. But if you can do the same via Device Manager, that would be just fine. Doug

I get the following error while trying to install the up to date drivers and I know i selected the correct ones 📎error.JPG

Unexpected. Consider installing from your CD.