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Ahhhh! Trojan and craziness! Help!

8 min read

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Post #1
Hello community

This site has helped me so much in the past. I hope that my PC can be fixed soon. I installed a Java update and I believe that it possibly wasn't really an authenticate install.After I installed it AVG free kept detecting trojans. Then internet explorer just popped up and I was unable to close out of it. I NEVER even use that browser. I tried running a HJT log and then everything froze. So, I started in safe mode and was then able to save a log… Pleeeeeeeaaaassseee help! :(

Thank you sooooo much!

-Bernadette

BTW…. AVG did detect a toolkit… if that helps



Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:12:14 PM, on 7/8/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Safe mode

Running processes:
C:\Windows\Explorer.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - *{EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\Supertoolbar\GenericAskToolbar.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\Supertoolbar\GenericAskToolbar.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Bernadette\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [EWABQAF7KL] C:\Users\BERNAD~1\AppData\Local\Temp\Sl1.exe
O4 - HKCU\..\Run: [hqkcomkaa] C:\Users\Bernadette\hqkcomkaa.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O13 - Gopher Prefix:
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Windows\system32\AERTSrv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

–
End of file - 8039 bytes
Post #2
Hi , welcome back bbernadettee!

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

It appears that you have been downloading torrents and have picked up some nasties. I'm fairly certain that you've been warned about that activity before. If you continue with risky behavior… you will continue to get infected.

Let's try some "easy" steps first.

Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean

Then

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).

Also please describe how your computer behaves at the moment.
Post #3
Thanks so much for helping me out again!!!

I ran a full Malwarebytes scan last night and let it run while I was sleeping. It was unable to remove some of the infected objects I will include that log along with the quick scan log you asked for.

As for the behavior of my machine things seem to be alright. Internet Explorer hasn't popped up with ads to Zwinky, Dell or anything else. So, that's good! :)


Full System Scan Log


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4294

Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

7/9/2010 12:01:26 PM
mbam-log-2010-07-09 (12-01-26).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 288880
Time elapsed: 1 hour(s), 48 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 10

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\UBC5AB1IDP (Trojan.FakeAlert) -> Quarantined and deleted

successfully.
HKEY_CURRENT_USER\SOFTWARE\EWABQAF7KL (Trojan.FakeAlert) -> Quarantined and deleted

successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted

successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hqkcomkaa

(Trojan.Wigon) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ewabqaf7kl

(Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Bernadette\hqkcomkaa.exe (Trojan.Wigon) -> Quarantined and deleted successfully.
C:\Users\Bernadette\AppData\Local\Temp\geurge.exe (Trojan.Agent.Gen) -> Quarantined and

deleted successfully.
C:\Users\Bernadette\AppData\Local\Temp\63n6ji.exe (Backdoor.VB) -> Quarantined and deleted

successfully.
C:\Users\Bernadette\AppData\Local\Temp\xsneomacrw.exe (Trojan.Agent.Gen) -> Quarantined

and deleted successfully.
C:\Users\Bernadette\AppData\Local\Temp\Slz.exe (Trojan.Agent) -> Quarantined and deleted

successfully.
C:\Users\Bernadette\AppData\Local\Temp\cwsnmaxreo.exe (Rootkit.TDSS) -> Quarantined and

deleted successfully.
C:\Users\Bernadette\AppData\Roaming\0eec253d.exe (Trojan.Agent) -> Quarantined and deleted

successfully.
C:\Users\Bernadette\AppData\Local\Temp\Sl1.exe (Trojan.FakeAlert) -> Delete on reboot.
C:\Windows\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job (Trojan.Downloader) ->

Quarantined and deleted successfully.
C:\Windows\Tasks\{8C3FDD81-7AE0-4605-A46A-2488B179F2A3}.job (Trojan.Downloader) ->

Quarantined and deleted successfully.






Quick Scan log

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4296

Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

7/9/2010 12:34:50 PM
mbam-log-2010-07-09 (12-34-50).txt

Scan type: Quick scan
Objects scanned: 125163
Time elapsed: 4 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Post #4
bbernadettee,

Looks like Mbam pretty much got the easy stuff. However…

Your computer appears to have been infected by a backdoor trojan. These programs have the ability to steal passwords and other information from your system. If you use your computer for sensitive purposes such as internet banking then I recommend you take the following steps immediately:
  • Use another, uninfected computer to change all your internet passwords, especially ones with financial implications such as banks, paypal, ebay, etc. You should also change the passwords for any other site you use.
  • Call your bank(s), credit card company or any other institution which may be affected and advise them that your login/password or credit card information may have been stolen and ask what steps to take with regard to your account.
  • Consider what other private information could possibly have been taken from your computer and take appropriate steps
This infection can almost certainly be cleaned, but as the malware could be configured to run any program a remote attacker requires, it will be impossible to be 100% sure that the machine is clean, if this is unacceptable to you then you should consider reformatting the system partition and reinstalling Windows as this is the only 100% sure answer.

If you wish to reformat then please let me know in your next response, I'll now continue with instructions for cleaning.


Download ComboFix from one of these locations:

Link 1
Link 2 If using this link, Right Click and select Save As.


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.

    Note: If you have SP3, use the SP2 package.
    If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.


Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.
Post #5
Okie….Did the ComboFix with no problems. I found it a little tricky turning off AVG free. I wasn't able to just right-click the icon in the system tray like it said on the link you included. I had to open up AVG, open resident shield and unclick the active check box.

Things seem to be running smoothly..




ComboFix Log

ComboFix 10-07-08.02 - Bernadette 07/09/2010 15:03:21.1.4 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3036.1531 [GMT -4:00]
Running from: c:\users\[removed]\Desktop\ComboFix.exe
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\users\Bernadette\GoToAssistDownloadHelper.exe

.
((((((((((((((((((((((((( Files Created from 2010-06-09 to 2010-07-09 )))))))))))))))))))))))))))))))
.

2010-07-09 19:09 . 2010-07-09 19:09 ——– d—–w- c:\users\Bernadette\AppData\Local\temp
2010-07-09 19:09 . 2010-07-09 19:09 ——– d—–w- c:\users\Default\AppData\Local\temp
2010-07-09 03:50 . 2010-07-09 03:50 388096 —-a-r- c:\users\Bernadette\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2010-07-09 02:58 . 2010-07-09 02:58 ——– d—–w- c:\program files\Common Files\Java
2010-07-09 02:58 . 2010-04-12 21:29 411368 —-a-w- c:\windows\system32\deployJava1.dll
2010-06-25 07:02 . 2010-06-25 07:02 ——– d—–w- c:\program files\Microsoft.NET
2010-06-23 20:02 . 2009-11-08 14:55 99176 —-a-w- c:\windows\system32\PresentationHostProxy.dll
2010-06-23 20:02 . 2009-11-08 14:55 49472 —-a-w- c:\windows\system32\netfxperf.dll
2010-06-23 20:02 . 2009-11-08 14:55 297808 —-a-w- c:\windows\system32\mscoree.dll
2010-06-23 20:02 . 2009-11-08 14:55 295264 —-a-w- c:\windows\system32\PresentationHost.exe
2010-06-23 20:02 . 2009-11-08 14:55 1130824 —-a-w- c:\windows\system32\dfshim.dll
2010-06-23 15:02 . 2010-04-16 16:43 28672 —-a-w- c:\windows\system32\Apphlpdm.dll
2010-06-23 15:02 . 2010-04-16 14:39 4240384 —-a-w- c:\windows\system32\GameUXLegacyGDFs.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-07-09 04:11 . 2009-04-13 00:33 ——– d—–w- c:\program files\Bonjour
2010-07-09 04:11 . 2009-04-13 19:46 ——– d—–w- c:\program files\Yahoo!
2010-07-09 03:19 . 2010-05-13 17:51 ——– d—–w- c:\users\Bernadette\AppData\Roaming\uTorrent
2010-07-09 03:04 . 2009-08-31 18:20 ——– d—–w- c:\users\Bernadette\AppData\Roaming\vlc
2010-07-09 02:58 . 2009-06-22 19:15 ——– d—–w- c:\program files\Java
2010-06-12 10:49 . 2006-11-02 11:18 ——– d—–w- c:\program files\Windows Mail
2010-06-02 15:04 . 2009-04-07 22:22 242896 —-a-w- c:\windows\system32\drivers\avgtdix.sys
2010-06-02 15:04 . 2009-04-07 22:22 29584 —-a-w- c:\windows\system32\drivers\avgmfx86.sys
2010-06-02 00:38 . 2009-04-07 22:28 ——– d—–w- c:\users\Bernadette\AppData\Roaming\BitTorrent
2010-05-26 17:06 . 2010-06-12 02:06 34304 —-a-w- c:\windows\system32\atmlib.dll
2010-05-26 14:47 . 2010-06-12 02:06 289792 —-a-w- c:\windows\system32\atmfd.dll
2010-05-14 02:35 . 2010-05-14 02:35 ——– d—–w- c:\users\Bernadette\AppData\Roaming\Logitech
2010-05-14 02:35 . 2010-05-14 02:26 ——– d—–w- c:\program files\Common Files\Logishrd
2010-05-14 02:29 . 2010-05-14 02:25 ——– d—–w- c:\programdata\LogiShrd
2010-05-14 02:28 . 2010-05-14 02:28 0 —ha-w- c:\windows\system32\drivers\Msft_Kernel_LMouFilt_01005.Wdf
2010-05-14 02:28 . 2010-05-14 02:28 0 —ha-w- c:\windows\system32\drivers\Msft_Kernel_LHidFilt_01005.Wdf
2010-05-14 02:26 . 2010-05-14 02:26 ——– d—–w- c:\programdata\Logitech
2010-05-14 02:26 . 2009-04-02 02:49 ——– d–h–w- c:\program files\InstallShield Installation Information
2010-05-14 02:25 . 2010-05-14 02:25 ——– d—–w- c:\program files\Logitech
2010-05-13 17:51 . 2010-05-13 17:51 ——– d—–w- c:\program files\uTorrent
2010-05-11 15:37 . 2009-10-02 17:25 ——– d—–w- c:\programdata\PC Suite
2010-05-04 19:15 . 2010-06-12 02:06 834048 —-a-w- c:\windows\system32\wininet.dll
2010-05-04 18:59 . 2009-04-15 22:34 5972 —-a-w- c:\users\Bernadette\AppData\Local\d3d9caps.dat
2010-05-04 18:37 . 2010-06-12 02:06 78336 —-a-w- c:\windows\system32\ieencode.dll
2010-05-01 14:13 . 2010-06-12 02:06 2037248 —-a-w- c:\windows\system32\win32k.sys
2010-04-29 19:39 . 2009-04-10 04:07 38224 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-29 19:39 . 2009-04-10 04:07 20952 —-a-w- c:\windows\system32\drivers\mbam.sys
2010-04-27 18:48 . 2009-04-07 20:18 144488 —-a-w- c:\users\Bernadette\AppData\Local\GDIPFONTCACHEV1.DAT
2010-04-23 14:13 . 2010-05-26 09:47 2048 —-a-w- c:\windows\system32\tzres.dll
2010-04-16 16:43 . 2010-06-23 15:02 173056 —-a-w- c:\windows\AppPatch\AcXtrnal.dll
2010-04-16 16:43 . 2010-06-23 15:02 458752 —-a-w- c:\windows\AppPatch\AcSpecfc.dll
2010-04-16 16:43 . 2010-06-23 15:02 542720 —-a-w- c:\windows\AppPatch\AcLayers.dll
2010-04-16 16:43 . 2010-06-23 15:02 2159616 —-a-w- c:\windows\AppPatch\AcGenral.dll
2009-04-02 05:11 . 2009-04-02 05:06 8192 –sha-w- c:\windows\Users\Default\NTUSER.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{A3BC75A2-1F87-4686-AA43-5347D756017C}"= "c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll" [2009-11-25 1230080]

[HKEY_CLASSES_ROOT\clsid\{a3bc75a2-1f87-4686-aa43-5347d756017c}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A3BC75A2-1F87-4686-AA43-5347D756017C}]
2009-11-25 18:01 1230080 —-a-w- c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll" [2009-11-25 1230080]

[HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll" [2009-11-25 1230080]

[HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 125952]
"Google Update"="c:\users\Bernadette\AppData\Local\Google\Update\GoogleUpdate.exe" [2009-06-23 133104]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-21 1008184]
"RtHDVCpl"="RtHDVCpl.exe" [2008-07-18 6246400]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-07-17 150040]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-07-17 170520]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-07-17 145944]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2008-03-11 16384]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2008-05-23 128296]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-02-18 248040]
"AVG9_TRAY"="c:\progra~1\AVG\AVG9\avgtray.exe" [2010-06-02 2065248]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-11-11 417792]
"Kernel and Hardware Abstraction Layer"="KHALMNPR.EXE" [2009-06-17 55824]
"Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2010-04-29 1090952]

c:\users\Bernadette\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-9-23 1295656]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2009-4-1 50688]
Logitech SetPoint.lnk - c:\program files\Logitech\SetPoint\SetPoint.exe [2010-5-13 813584]
WinZip Quick Pick.lnk - c:\program files\WinZip\WZQKPICK.EXE [2009-5-12 525640]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2009-04-02 02:59 10536 —-a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\windows\System32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
"VistaSp2"=hex(B):D0,b5,57,40,4a,27,ca,01

R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\System32\Drivers\avgldx86.sys [2010-03-17 216200]
S1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\System32\Drivers\avgtdix.sys [2010-06-02 242896]
S2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2008-07-18 73728]
S2 avg9emc;AVG Free E-mail Scanner;c:\program files\AVG\AVG9\avgemc.exe [2010-03-17 916760]
S2 avg9wd;AVG Free WatchDog;c:\program files\AVG\AVG9\avgwdsvc.exe [2010-03-17 308064]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2008-09-24 155648]
S2 RtNdPt60;Realtek NDIS Protocol Driver;c:\windows\system32\DRIVERS\RtNdPt60.sys [2008-07-21 27648]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [2007-01-04 24652]
S3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-07-17 112128]


[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
Contents of the 'Scheduled Tasks' folder

2010-07-09 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2899027145-3229552444-1603053827-1000Core.job
- c:\users\Bernadette\AppData\Local\Google\Update\GoogleUpdate.exe [2009-06-23 03:21]

2010-07-09 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2899027145-3229552444-1603053827-1000UA.job
- c:\users\Bernadette\AppData\Local\Google\Update\GoogleUpdate.exe [2009-06-23 03:21]

2010-07-09 c:\windows\Tasks\RtlNICDiagVistaStart.job
- c:\program files\Realtek\RTNICDiag\RTNICDiag.exe [2009-04-02 11:18]

2010-07-09 c:\windows\Tasks\User_Feed_Synchronization-{DD2109DE-BF8F-44CD-A881-961414ADEFE9}.job
- c:\windows\system32\msfeedssync.exe [2008-01-21 02:24]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.dell.com
uInternet Settings,ProxyOverride = *.local
FF - ProfilePath - c:\users\Bernadette\AppData\Roaming\Mozilla\Firefox\Profiles\h16evu3n.default\
FF - prefs.js: browser.search.selectedEngine - Yahoo! Search
FF - prefs.js: browser.startup.homepage - hxxp://google.com/
FF - component: c:\program files\AVG\AVG9\Firefox\components\avgssff.dll
FF - component: c:\program files\AVG\AVG9\Toolbar\Firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\AVG\AVG9\Toolbar\Firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\AVG\AVG9\Toolbar\Firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\AVG\AVG9\Toolbar\Firefox\avg@igeared\components\xpavgtbapi.dll
FF - component: c:\program files\Nokia\Nokia PC Suite 7\bkmrksync\components\BkMrkExt.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\np-mswmp.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\Viewpoint\Viewpoint Media Player\npViewpoint.dll
FF - plugin: c:\users\Bernadette\AppData\Local\Google\Update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: c:\users\Bernadette\Program Files\DNA\plugins\npbtdna.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

—- FIREFOX POLICIES —-
FF - user.js: network.protocol-handler.warn-external.dnupdate - false.
- - - - ORPHANS REMOVED - - - -

WebBrowser-{D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-07-09 15:09
Windows 6.0.6002 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— LOCKED REGISTRY KEYS ———————

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2010-07-09 15:11:15
ComboFix-quarantined-files.txt 2010-07-09 19:11

Pre-Run: 251,092,279,296 bytes free
Post-Run: 251,024,863,232 bytes free

- - End Of File - - D76B28B92C9DD4B7E89589D96D542133
Post #6
bbernadettee,

Things look good… let's get an online scan to make sure I'm not missing something.


Please go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As….
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.
Post #7
TomK..

It's been a fun and hectic weekend! I forgot how long it takes to run Kaspersky. So, I'm just going to start it when I go to bed. Just so you know.. :)
Post #9
Hellllo..

Here is my Kaspersky report..


——————————————————————————–
KASPERSKY ONLINE SCANNER 7.0: scan report
Monday, July 12, 2010
Operating system: Microsoft Windows Vista Home Premium Edition, 32-bit Service Pack 2 (build 6002)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Sunday, July 11, 2010 14:29:59
Records in database: 4233946
——————————————————————————–

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\
F:\
G:\
H:\
I:\

Scan statistics:
Objects scanned: 175505
Threats found: 0
Infected objects found: 0
Suspicious objects found: 0
Scan duration: 02:19:32

No threats found. Scanned area is clean.

Selected area has been scanned.
Post #10
bbernadettee,

Log looks good :D


Time for some housekeeping
  • Click START then RUN
  • Now type ComboFix /Uninstall in the runbox and click OK.
  • Note the space between the X and the U, it needs to be there.
  • [external image: Posted Image]
The above procedure will:
  • Implement some cleanup procedures.
  • Reset System Restore.

Please re-enable any security that was disabled.

Now to remove most of the tools that we have used in fixing your machine:
  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.


The following is my standard advice for the future. Use what you can and pat yourself on the back for what you're already doing.

Please take time to read Preventing Malware - Tools and Practices for Safe Computing. Very important information for your consideration is contained therein.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein


Also: "How to prevent malware"
by miekiemoes

Please respond back that you understand the above and let me know if you have any questions. Otherwise, this thread will be closed Resolved. :thumbup:

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