Thanks in Advance
#1
Posted 04 July 2010 - 05:14 PM
Register to Remove
#2
Posted 04 July 2010 - 06:08 PM
- Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.” Absence of symptoms does not mean your machine is clean!
- Please do not run any scans or install/uninstall any applications without being directed to do so.
- Please follow my instructions carefully and in the order they are posted.
- Any underlined text in my posts indicates a clickable link.
- You should print any instructions I give you for ease of use and reference.
- If you have any questions at all, please stop and ask before proceeding.
- Double click the exe file. If asked to allow gmer.sys driver to load, please consent .
- If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
Click the image to enlarge it
- In the right panel, you will see several boxes that have been checked. Uncheck the following ...
- IAT/EAT
- Drives/Partition other than Systemdrive (typically C:\)
- Show All (don't miss this one)
- Then click the Scan button & wait for it to finish.
- Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
- Save it where you can easily find it, such as your desktop, and post it in reply.
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
If you have trouble running GEMR:
- Make sure that your security software is disabled
- Uncheck the box next to "Files" this time also
- If you still can't run it, try in the Safe Mode
- GMER log
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#3
Posted 04 July 2010 - 08:24 PM
Attached Files
#4
Posted 04 July 2010 - 09:59 PM
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#5
Posted 05 July 2010 - 01:38 AM
Are you being redirected in IE, Firefox or both?
I am not sure about IE. I rarely use it. I use Firefox most of the time - and am being redirected on it.
I am redirected on the search results. I click on the link of the search results and am sent to another page. It only redirects me once. If I click back and click on the link again, it takes me to the page I wanted.
ETA: I have been trying IE today and have, thus far, not been redirected on that. But it is hard to tell because I don't get redirected all the time on Firefox, only on occasion.
Thanks!
Edited by free_spirit_etc, 05 July 2010 - 12:36 PM.
#6
Posted 05 July 2010 - 03:28 PM
Download TDSSKiller and save it to your Desktop.
- Extract the file and run it.
- Once completed it will create a log in your C:\ drive called TDSSKiller_* (* denotes version & date)
- Please post the content of that log TDSSKiller
Download Mirror #1
Download Mirror #2
- Ensure all Firefox windows are closed.
- To run the tool, double-click it (XP), or right-click and select Run As Administrator (Vista).
- When prompted to run the scan, click Yes.
- GooredFix will check for infections, and then a log will appear. Please post the contents of that log in your next reply (it can also be found on your desktop, called GooredFix.txt).
- TDSSKiller log
- GooredFix log
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#7
Posted 05 July 2010 - 11:01 PM
#8
Posted 05 July 2010 - 11:09 PM
I suspect that took care of the redirects. Please run these for me now:
You have this program installed, Malwarebytes' Anti-Malware (MBAM). Please update it and run a scan.
Open MBAM
- Click the Update tab
- Click Check for Updates
- If an update is found, it will download and install the latest version.
- The program will close to update and reopen.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy&Paste the entire report in your next reply.
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.
Using Internet Explorer or Firefox, visit Kaspersky Online Scanner
1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:
- Close any open programs
- Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take quite a long time to download.
- Once the update is complete, click on Settings.
- Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
- Spyware, adware, dialers, and other riskware
- Archives
- E-mail databases
- Click on My Computer under the green Scan bar to the left to start the scan.
- Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
- Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
- Click View report... at the bottom.
- Click the Save report... button.
- Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply
- MBAM log
- Kaspersky log
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#9
Posted 06 July 2010 - 12:03 PM
#10
Posted 06 July 2010 - 03:15 PM
Those all look good. How is your computer running now? Please do this next:
Please download OTM
- Save it to your desktop.
- Please double-click OTM to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
- Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
:Reg [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{A7EA8AD2-287F-11D3-B120-006008C39542}] [-HKEY_CLASSES_ROOT\CLSID\{A7EA8AD2-287F-11D3-B120-006008C39542}] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar] "89A2510A-B4B6-4683-BEC9-1B96700BC7F1"=- [-HKEY_CLASSES_ROOT\CLSID\{89A2510A-B4B6-4683-BEC9-1B96700BC7F1}] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar] "D4027C7F-154A-4066-A1AD-4243D8127440"=- [-HKEY_CLASSES_ROOT\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}] :Commands [ClearAllRestorePoints] [EmptyFlash] [EmptyTemp]
- Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
- Click the red Moveit! button.
- Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
- Close OTM and reboot your PC.
Please include the following in your next post:
- OTM log
- How is your computer running?
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Register to Remove
#11
Posted 06 July 2010 - 09:50 PM
#12
Posted 06 July 2010 - 10:02 PM
I'd recommend that you re-enable automatic updates. Past that, all we have left to do is an update and some important cleanup:
Your Adobe reader needs to be updated. Please visit Adobe's site and grab the newest version.
Go HERE to scan for any other out of date and/or vulnerable applications on your computer and follow the instructions given for updating them.
Cleanup with OTM
- Double-click OTM.exe to start the program.
- Close all other programs apart from OTM as this step will require a reboot
- On the OTM main screen, press the CLEANUP button
- Say Yes to the prompt and then allow the program to reboot your computer.
- Manually delete any remaining tools or logs from our work
- Restart any anti-malware programs that we disabled while we were cleaning your machine.
- Keep your antivirus application current and updated. Also, hang on to MBAM. Scan with them at least weekly.
- Consider running in a limited user account. See this post for more information.
- Please carefully review the information in our Security - Best Practices and Prevention forum located HERE
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#13
Posted 07 July 2010 - 10:57 PM
#14
Posted 08 July 2010 - 09:15 AM
This will clean out any old Java junk still hanging around in your system:
JavaRa ...by: Paul McLain and Fred de Vries
Please download JavaRa (Copyright © 2008 RaProducts.org) and unzip it to your desktop.
***Please close any instances of Internet Explorer before continuing!***
Print these instructions...you won't have Internet access during this particular phase!
- Double-click on JavaRa.exe to start the program.
- From the drop-down menu, choose English or the appropriate language...and click on Select.
- JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
- Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
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#15
Posted 08 July 2010 - 11:19 PM
The Windows Updates are:
Windows XP Microsoft .NET Framework 2.0 Service Pack 2 Security Update for Windows 2000, Windows Server 2003, and Windows XP (KB974417) Thursday, July 08, 2010 Automatic Updates
Windows XP Microsoft .NET Framework 3.5 SP1 and .NET Framework 2.0 SP2 Update for Windows Server 2003 and Windows XP x86 (KB982524) Thursday, July 08, 2010 Automatic Updates
Windows XP Microsoft .NET Framework 3.5 SP1 Update for Windows Server 2003 and Windows XP x86 (KB982168) Thursday, July 08, 2010 Automatic Updates
Windows XP Microsoft .NET Framework 3.5 SP1 and .NET Framework 2.0 SP2 Security Update for Windows 2000, Windows Server 2003, and Windows XP x86 (KB979909) Thursday, July 08, 2010 Automatic Updates
They are showing as successfully installed. They have automatically installed multiple times and I have manually installed them several times. But I still keep getting the message that updates are ready to install. And when I go to the update center they show as still needing to be installed. They began installing on June 10.
I started following the instructions at http://support.microsoft.com/kb/910339. I tried the Malicious Software Removal Tool and spyware fighting tools so far.
Thanks!
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