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Spyware / Malware / Virus Removal

Stubborn spyware!

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Post #1 last edited
I've exhausted a lot of scanners such as Malware Bites, Spybot, Ad-Aware, SUPERAntiSpyware … Sigh, I am at the end of my rope. I run SpyBot and I get these same results:
  • BlueStreak
  • BurstMedia
  • CasaleMedia
  • DoubleClick
  • FastClick
  • MediaPlex
  • StatCounter
  • Win32.PornPopUp

My computer boots somewhat slower when I am trying to log in. The most frustrating thing that when I open a browser, it takes really long to load for the first time. Then afterwards, my browser is fine.

I check SpyBot to fix these files, but they come back when I restart. Here is the log using HiJack This:


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:18:07 PM, on 7/3/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
K:\Programs\WordWeb\wweb32.exe
C:\Users\Khuyen Lam\AppData\Local\Google\Update\1.2.183.29\GoogleCrashHandler.exe
K:\Programs\Rainlendar2\Rainlendar2.exe
C:\Program Files (x86)\MagicDisc\MagicDisc.exe
C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe
C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SHTtray.exe
C:\Program Files (x86)\Pidgin\pidgin.exe
C:\Users\Khuyen Lam\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe
C:\Users\Khuyen Lam\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Khuyen Lam\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Spybot - Search & Destroy\SpybotSD.exe
C:\Users\Khuyen Lam\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Khuyen Lam\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Khuyen Lam\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\HiJackThis\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bing.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - K:\Programs\MICROS~1\Office12\GR469A~1.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll (file missing)
O4 - HKLM\..\Run: [LaunchUserRequestedPrograms] "C:\Program Files\Sony\First Experience\Miniprogram.exe"
O4 - HKLM\..\Run: [ISBMgr.exe] "C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe"
O4 - HKLM\..\Run: [SHTtray.exe] C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SHTtray.exe
O4 - HKLM\..\Run: [GrooveMonitor] "K:\Programs\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Google Update] "C:\Users\Khuyen Lam\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [WordWeb] "K:\Programs\WordWeb\wweb32.exe" -startup
O4 - HKCU\..\Run: [Rainlendar2] K:\Programs\Rainlendar2\Rainlendar2.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files (x86)\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: MagicDisc.lnk = C:\Program Files (x86)\MagicDisc\MagicDisc.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = K:\Programs\Microsoft Office\Office12\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://K:\Programs\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - K:\Programs\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - K:\Programs\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - K:\Programs\MICROS~1\Office12\REFIEBAR.DLL
O16 - DPF: {02CF1781-EA91-4FA5-A200-646E8241987C} (VaioInfo.CMClass) - http://esupport.sony.com/VaioInfo.CAB
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - K:\Programs\MICROS~1\Office12\GRA32A~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: SAS Core Service (!SASCORE) - Unknown owner - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE (file missing)
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - Unknown owner - C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NMIndexingService - Unknown owner - C:\Program Files (x86)\Common Files\Ahead\Lib\NMIndexingService.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: Intel® Sample Collector (SampleCollector) - Intel Corporation - C:\Program Files\Sony\VAIO Care\collsvc.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: VAIO Media plus Content Importer (SOHCImp) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHCImp.exe
O23 - Service: VAIO Media plus Database Manager (SOHDBSvr) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDBSvr.exe
O23 - Service: VAIO Media plus Digital Media Server (SOHDms) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDms.exe
O23 - Service: VAIO Media plus Device Searcher (SOHDs) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDs.exe
O23 - Service: VAIO Media plus Playlist Manager (SOHPlMgr) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHPlMgr.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: TabletServicePen - Unknown owner - C:\Windows\system32\Pen_Tablet.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Unsigned Themes (UnsignedThemes) - The Within Network, LLC - C:\Windows\UnsignedThemesSvc.exe
O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\VAIO Entertainment Platform\VzHardwareResourceManager\VzHardwareResourceManager\VzHardwareResourceManager.exe
O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files (x86)\Sony\VAIO Event Service\VESMgr.exe
O23 - Service: VAIO Power Management - Sony Corporation - C:\Program Files\Sony\VAIO Power Management\SPMService.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: VAIO Content Folder Watcher (VCFw) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\VAIO Content Folder Watcher\VCFw.exe
O23 - Service: VAIO Content Metadata Intelligent Analyzing Manager (VcmIAlzMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe
O23 - Service: VAIO Content Metadata Intelligent Network Service Manager (VcmINSMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe
O23 - Service: VAIO Content Metadata XML Interface (VcmXmlIfHelper) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper64.exe
O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: WTouch Service (WTouchService) - Wacom Technology, Corp. - C:\Program Files\WTouch\WTouchService.exe

–
End of file - 12123 bytes




Thanks for any help!
Post #2 last edited
Welcome to the forum….I'll give it my best shot.

Being you have all those chrome.exe running in your log….lets try this:

Download Bootkit remover to your desktop
This is a rar file if you do not have a programme to open it then download and install Peazip

Extract Remover.exe to your desktop
Right click Remover.exe and select Run as Administrator
It will show a Black screen with some data on it
Right click on the screen and select > Select All
Press Control+C
Open a notepad and press Control+V

Post the resultant log here please

—————————–

Also……………….

Please also download MBRCheck to your desktop
Right click MBRCheck.exe and select Run as Administrator
It will show a Black screen with some data on it
Right click on the screen and select > Select All
Press Control+C
Open a notepad and press Control+V

MrC
Post #3

Bootkit Remover version 1.0.0.1
© 2009 eSage Lab
www.esagelab.com

\\.\C: -> \\.\PhysicalDrive0
MD5: bb4f1627d8b9beda49ac0d010229f3ff
\\.\K: -> \\.\PhysicalDrive0

Size Device Name MBR Status
——————————————–
298 GB \\.\PhysicalDrive0 OK (DOS/Win32 Boot code found)


Press any key to quit…


I can't seem to copy and paste anything from the latter program.
Post #4
Run MBRCheck again and when it's done, click the little "C" in the upper left hand corner
Choose Edit > Select all
Then Edit again > Copy
Now paste it into word

MrC
Post #5
Okay, I got it.

MBRCheck, version 1.0.0
© 2010, AD

\\.\C: –> \\.\PhysicalDrive0
\\.\K: –> \\.\PhysicalDrive0

Size Device Name MBR Status
——————————————–
298 GB \\.\PhysicalDrive0 Windows 7 MBR code detected


Done! Press ENTER to exit…

Post #6 last edited
OK, those scans are OK….no malware….So please do this:

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Under the Custom Scan box paste this in

    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32 /all
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\system32\*.wt
    %systemroot%\system32\*.ruy
    %systemroot%\Fonts\*.com
    %systemroot%\Fonts\*.dll
    %systemroot%\Fonts\*.ini
    %systemroot%\Fonts\*.ini2
    %systemroot%\REPAIR\*.bak1
    %systemroot%\REPAIR\*.ini
    %systemroot%\system32\*.jpg
    %APPDATA%\Adobe\Update\*.*
    %ALLUSERSPROFILE%\Favorites\*.*
    %APPDATA%\Update\*.*
    %APPDATA%\Microsoft\*.*
    %PROGRAMFILES%\*.*
    %systemroot%\*.scr
    %systemroot%\*._sy
    %systemroot%\system32\spool\prtprocs\w32x86\*.tmp
    CREATERESTOREPOINT
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\user32.dll /md5
    %systemroot%\system32\ws2_32.dll /md5
    %systemroot%\system32\ws2help.dll /md5
    %PROGRAMFILES%\*.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU


  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.

MrC

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