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Internet Explorer 8 will not start

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Post #1 last edited
System:
ACER ASPIRE ONE
OS: XP SP3
1.6GHZ INTEL ATOM, 1GB RAM



Problem:
Internet Explorer 8 will not start, no error messages display. (IE did load prior to removing MCAFEE and installing Microsoft Security Essentials)

History:
Computer was purchased at Christmas time, MCAFEE was pre-installed and the trial subscription ran out sometime in March 2010. CPU use was 40+ % even at idle. I removed MCAFEE and cpu usage went way down 4-5% at idle. I turned on Windows firewall, installed Microsoft Security Essentials and ran a full system scan after it updated. The anti-virus found and removed an item: VirTool:JS/Obfuscator.gen!A. I also ran Microsofts Malware removal tool and it found nothing.
At the time IE7 was installed on the system, I installed IE8 thinking there might be a corrupt file and had the same results with IE8 (not working). However I opened task manager and looked at the processes and found Internet Explorer running a couple of times (I clicked (the IE icon) it twice thinking I didn't get the double click on it the first time. I downloaded Firefox from another PC and installed it via flash drive. FF appears to run just fine.

I downloaded HIJACKTHIS and ran a scan and saved the results to a text file. Here is the contents of the scan:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:07:21 PM, on 6/26/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Acer\Acer VCM\RS_Service.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\PROGRA~1\LAUNCH~1\LManager.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Carbonite\CarbonitePreinstaller.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\PLFSetL.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\iMesh Applications\MediaBar\DataMngr\DataMngrUI.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Acer\Acer VCM\AcerVCM.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Family\My Documents\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&a…e4wu35w4762380n
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&a…e4wu35w4762380n
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Freecause Shopping BHO - {20FEC4E7-F7B7-438B-8191-33D2EFC5EBEA} - C:\Program Files\Shop to Win 2\ShoppingBHO.dll
O2 - BHO: UrlHelper Class - {474597C5-AB09-49d6-A4D5-2E8D7341384E} - C:\Program Files\iMesh Applications\MediaBar\DataMngr\IEBHO.dll
O2 - BHO: PriceGong - {4D3F3F3A-0E4B-4085-9032-7D072072319A} - C:\Program Files\PriceGong\2.0.0\PriceLoadIE.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: MediaBar - {ABB49B3B-AB7D-4ED0-9135-93FD5AA4F69F} - C:\Program Files\iMesh Applications\MediaBar\ToolBar\iMeshMediaBarDx.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll
O2 - BHO: NetAssistantBHO - {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - C:\Program Files\Freeze.com\My.Freeze.com NetAssistant\NetAssistant.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: MediaBar - {ABB49B3B-AB7D-4ED0-9135-93FD5AA4F69F} - C:\Program Files\iMesh Applications\MediaBar\ToolBar\iMeshMediaBarDx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\Audio\Drivers\AzMixerSel.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [CarboniteSetupLite] "C:\Program Files\Carbonite\CarbonitePreinstaller.exe" /preinstalled
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [PLFSetL] C:\WINDOWS\PLFSetL.exe
O4 - HKLM\..\Run: [snp2uvc] rundll32.exe C:\WINDOWS\system32\csnp2uvc.dll,ResetCIDS
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [DataMngr] C:\Program Files\iMesh Applications\MediaBar\DataMngr\DataMngrUI.exe
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - Global Startup: Acer VCM.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\Acer\Acer VCM\Skype4COM.dll
O20 - AppInit_DLLs: C:\PROGRA~1\IMESHA~1\MediaBar\DataMngr\datamngr.dll C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: Raw Socket Service (RS_Service) - Acer Incorporated - C:\Program Files\Acer\Acer VCM\RS_Service.exe

–
End of file - 8889 bytes



Any ideas, help would be greatly appreciated. This is a friends PC and I told him I would try to fix it.

Here is the two DDS files. I am working on the GMER file and I will add that to another post.
Thank you.

Update:
** uploaded Gmer.txt file

Attachments:

Post #2
Posted Image


DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you try this:

Uninstall Internet Explorer 8 to return to Internet Explorer 7 on Windows XP

Click "Start," and then click "Control Panel."
Click "Add or Remove Programs."
Check "Show Updates" at the top of the dialog box.
Scroll down the list and highlight the version of Internet Explorer 8 that you are running, and then click "Change/Remove."

Remove IE 8
Post #3
LDTate, First thank you for your time, it is greatly appreciated. I uninstalled IE8 and there was still an icon on the desk top for IE. For the heck of it I clicked on it and IE6 loaded ( I believe it was IE6 as there was not tabbed browsing). I exited IE and then tried to restart it. I got a few seconds of the hour glass and then nothing. I clicked on processes (thru task manager) and saw that iexplorer was running. I ended process and was not able to get IE to run again. I downloaded IE7 and installed that, and again I got it to work the first time I started it after the install but cannot get it started again even after a reboot (this was the same for both IE6 and IE7, I don't believe IE8 loaded after a reboot either). In all cases the browser loaded once then that was it. Thanks.
Post #4
Lets get rid of the stuff you don't need to run at startup


Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a checkmark/tick in the box on the left side on these:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&a…e4wu35w4762380n
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&a…e4wu35w4762380n
O2 - BHO: Freecause Shopping BHO - {20FEC4E7-F7B7-438B-8191-33D2EFC5EBEA} - C:\Program Files\Shop to Win 2\ShoppingBHO.dll
O2 - BHO: UrlHelper Class - {474597C5-AB09-49d6-A4D5-2E8D7341384E} - C:\Program Files\iMesh Applications\MediaBar\DataMngr\IEBHO.dll
O2 - BHO: PriceGong - {4D3F3F3A-0E4B-4085-9032-7D072072319A} - C:\Program Files\PriceGong\2.0.0\PriceLoadIE.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: MediaBar - {ABB49B3B-AB7D-4ED0-9135-93FD5AA4F69F} - C:\Program Files\iMesh Applications\MediaBar\ToolBar\iMeshMediaBarDx.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll
O2 - BHO: NetAssistantBHO - {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - C:\Program Files\Freeze.com\My.Freeze.com NetAssistant\NetAssistant.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: MediaBar - {ABB49B3B-AB7D-4ED0-9135-93FD5AA4F69F} - C:\Program Files\iMesh Applications\MediaBar\ToolBar\iMeshMediaBarDx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [DataMngr] C:\Program Files\iMesh Applications\MediaBar\DataMngr\DataMngrUI.exe

Close ALL windows and browsers except HijackThis and click "Fix checked"


Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.
Post #5
LDTate,
Below is the current HijackThis log.
The computer appears to be operating the same as before I removed some of the programs that were running at start-up. No luck with IE7 starting.
Any other ideas would be greatly appreciated.
Thanks again!





Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:08:30 PM, on 6/30/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17055)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Acer\Acer VCM\RS_Service.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\PROGRA~1\LAUNCH~1\LManager.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\PLFSetL.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Acer\Acer VCM\AcerVCM.exe
C:\WINDOWS\system32\igfxext.exe
C:\Documents and Settings\Family\Desktop\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\Audio\Drivers\AzMixerSel.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [PLFSetL] C:\WINDOWS\PLFSetL.exe
O4 - HKLM\..\Run: [snp2uvc] rundll32.exe C:\WINDOWS\system32\csnp2uvc.dll,ResetCIDS
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Acer VCM.lnk = ?
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\Acer\Acer VCM\Skype4COM.dll
O20 - AppInit_DLLs: C:\PROGRA~1\IMESHA~1\MediaBar\DataMngr\datamngr.dll C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: Raw Socket Service (RS_Service) - Acer Incorporated - C:\Program Files\Acer\Acer VCM\RS_Service.exe

–
End of file - 5834 bytes
Post #6
Please do not delete anything unless instructed to.


We've been seeing some Java infections lately.
Go here and follow the instructions to clear your Java Cache


Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

It's normal after running ATF cleaner that the PC will be slower to boot the first time.

Next:


Download ComboFix from one of these locations:

Link 1
Link 2 If using this link, Right Click and select Save As.


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.

    Note: If you have SP3, use the SP2 package.
    If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.


Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.
Post #7 last edited
Okay I ran through the sequence of steps except for the clearing the Java cache. I don't see that Java is loaded on this machine.
Below is the log for Combofix.exe .

Now on to some good news. IE7 starts up when I click on the icon. I have tried this several times and there are no issues with the program starting up. I'm going to post this message and restart the computer to make sure IE still is working. I'll edit this post in a few minutes to confirm success or failure.

edit (a few minutes later): IE7 continues to work as well as Firefox. XP firewall back on, Microsoft Essentials up and running along with Spybot.

If everything continues to work fine I am hoping you can look at the log below and identify possibly what was removed that may have stopped IE from starting and what type of virus/malware or other program it was.

My friend is going to be very happy things are up and running. I will wait to hear back from you in case there is anything else I need to do. Your help is greatly appreciated.




ComboFix 10-06-30.02 - Family 06/30/2010 21:09:26.1.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.584 [GMT -4:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *On-access scanning disabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Family\Application Data\.#
c:\documents and settings\Family\Application Data\.#\MBX@E4C@3741A0.###
c:\documents and settings\Family\Application Data\.#\MBX@E4C@3741D0.###
c:\documents and settings\Family\Application Data\.#\MBX@E4C@374200.###
c:\documents and settings\Lindsay\Application Data\.#
c:\documents and settings\Lindsay\Application Data\.#\MBX@A44@3741A0.###
c:\documents and settings\Lindsay\Application Data\.#\MBX@A44@3741D0.###
c:\documents and settings\Lindsay\Application Data\.#\MBX@A44@374200.###
c:\windows\system32\_000006_.tmp.dll
c:\windows\system32\_000007_.tmp.dll
c:\windows\system32\_000008_.tmp.dll
c:\windows\system32\_000009_.tmp.dll
c:\windows\system32\_000023_.tmp.dll
c:\windows\system32\_000024_.tmp.dll
c:\windows\system32\_000025_.tmp.dll
c:\windows\system32\_000026_.tmp.dll

.
((((((((((((((((((((((((( Files Created from 2010-06-01 to 2010-07-01 )))))))))))))))))))))))))))))))
.

2010-06-30 01:06 . 2010-06-30 01:20 ——– d—–w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2010-06-30 01:06 . 2010-06-30 01:12 ——– d—–w- c:\program files\Spybot - Search & Destroy
2010-06-28 04:10 . 2010-05-04 17:20 380928 -c—-w- c:\windows\system32\dllcache\ieapfltr.dll
2010-06-28 04:10 . 2010-05-04 17:20 63488 -c—-w- c:\windows\system32\dllcache\icardie.dll
2010-06-28 04:10 . 2010-04-16 13:24 13824 -c—-w- c:\windows\system32\dllcache\ieudinit.exe
2010-06-28 04:10 . 2010-02-22 22:04 2452872 -c—-w- c:\windows\system32\dllcache\ieapfltr.dat
2010-06-28 03:07 . 2010-06-28 03:07 ——– d-sh–w- c:\documents and settings\Family\UserData
2010-06-28 02:12 . 2010-06-28 02:12 ——– d-sh–w- c:\documents and settings\Family\IECompatCache
2010-06-28 01:40 . 2010-06-28 01:40 ——– d—–w- c:\documents and settings\Guest\Application Data\imeshmediabartb
2010-06-28 01:40 . 2010-06-28 01:40 ——– d—–w- c:\documents and settings\Guest\Application Data\PriceGong
2010-06-28 01:40 . 2010-02-21 04:32 47275 —-a-w- c:\documents and settings\Guest\Application Data\FCSB000062035\Toolbar\Uninst.exe
2010-06-28 01:40 . 2010-06-28 01:40 ——– d—–w- c:\documents and settings\Guest\Application Data\FCSB000062035
2010-06-28 01:40 . 2010-02-21 04:32 615424 —-a-w- c:\documents and settings\Guest\Application Data\FCSB000062035\Toolbar\ShoppingBHO.dll
2010-06-28 01:40 . 2009-11-25 07:38 713 —-a-w- c:\documents and settings\Guest\Application Data\FCSB000062035\Toolbar\patch.bat
2010-06-27 16:12 . 2010-06-27 16:12 ——– d—–w- c:\documents and settings\Family\Application Data\Malwarebytes
2010-06-27 16:10 . 2010-04-29 19:39 38224 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-06-27 16:10 . 2010-06-27 16:10 ——– d—–w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-06-27 16:10 . 2010-04-29 19:39 20952 —-a-w- c:\windows\system32\drivers\mbam.sys
2010-06-27 16:10 . 2010-06-27 16:10 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2010-06-27 02:00 . 2010-06-27 02:00 ——– d—–w- c:\windows\system32\wbem\Repository
2010-06-16 05:59 . 2010-06-16 05:59 ——– d—–w- c:\documents and settings\All Users\Application Data\2733C
2010-06-15 22:14 . 2010-05-06 10:41 743424 -c—-w- c:\windows\system32\dllcache\iedvtool.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-06-30 01:32 . 2010-06-25 22:27 ——– d—–w- c:\program files\Microsoft Security Essentials
2010-06-28 02:08 . 2010-02-28 03:18 ——– d—–w- c:\documents and settings\Family\Application Data\PriceGong
2010-06-28 01:58 . 2009-08-01 09:33 ——– d—–w- c:\program files\Carbonite
2010-06-28 01:58 . 2009-08-01 08:50 ——– d—–w- c:\program files\Google
2010-06-28 01:51 . 2010-06-28 01:51 60664 —-a-w- c:\documents and settings\Test\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2010-06-28 00:44 . 2010-02-21 04:32 ——– d—–w- c:\program files\Yahoo!
2010-06-27 01:59 . 2010-06-27 01:47 ——– d—–w- c:\program files\McAfee
2010-06-27 01:59 . 2009-08-01 09:01 ——– d—–w- c:\program files\Microsoft Silverlight
2010-06-26 17:08 . 2010-06-26 17:08 0 —-a-w- c:\windows\nsreg.dat
2010-06-25 22:25 . 2009-08-01 09:11 ——– d—–w- c:\documents and settings\All Users\Application Data\McAfee
2010-06-25 22:22 . 2009-08-01 08:54 ——– d—–w- c:\documents and settings\All Users\Application Data\Microsoft Help
2010-06-15 22:15 . 2010-02-21 04:32 ——– d—–w- c:\documents and settings\Lindsay\Application Data\PriceGong
2010-06-01 17:37 . 2010-06-25 22:30 221568 ——w- c:\windows\system32\MpSigStub.exe
2010-05-04 17:20 . 2009-08-01 07:34 832512 —-a-w- c:\windows\system32\wininet.dll
2010-05-04 17:20 . 2010-06-26 16:57 78336 —-a-w- c:\windows\system32\ieencode.dll
2010-05-04 17:20 . 2009-08-01 07:34 17408 —-a-w- c:\windows\system32\corpol.dll
2010-05-02 05:22 . 2009-08-01 07:34 1851264 —-a-w- c:\windows\system32\win32k.sys
2010-04-20 05:30 . 2009-08-01 07:34 285696 —-a-w- c:\windows\system32\atmfd.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2008-04-16 178712]
"LManager"="c:\progra~1\LAUNCH~1\LManager.exe" [2008-12-30 875016]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-02-28 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-02-28 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-02-28 137752]
"RTHDCPL"="RTHDCPL.EXE" [2009-02-24 17529856]
"AzMixerSel"="c:\program files\Realtek\Audio\Drivers\AzMixerSel.exe" [2006-01-25 53248]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 34672]
"IMJPMIG8.1"="c:\windows\IME\imjp8_1\IMJPMIG.EXE" [2008-04-14 208952]
"MSPY2002"="c:\windows\system32\IME\PINTLGNT\ImScInst.exe" [2008-04-14 59392]
"PHIME2002ASync"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2008-04-14 455168]
"PHIME2002A"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2008-04-14 455168]
"PLFSetL"="c:\windows\PLFSetL.exe" [2008-07-03 94208]
"snp2uvc"="c:\windows\system32\csnp2uvc.dll" [2009-02-17 196608]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2009-02-06 1430824]
"googletalk"="c:\program files\Google\Google Talk\googletalk.exe" [2007-01-01 3739648]
"MSSE"="c:\program files\Microsoft Security Essentials\msseces.exe" [2010-06-01 1093208]

c:\documents and settings\Lindsay\Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2009-2-26 97680]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Acer VCM.lnk - c:\program files\Acer\Acer VCM\AcerVCM.exe [2009-8-1 565248]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Windows Live\\Sync\\WindowsLiveSync.exe"=
"c:\\Program Files\\Google\\Google Talk\\googletalk.exe"=

R3 L1c;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\drivers\l1c51x86.sys [8/1/2009 3:35 AM 38912]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [8/1/2009 4:48 AM 1684736]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [8/1/2009 4:43 AM 162816]
S3 Rts516xIR;Realtek IR Driver;c:\windows\system32\DRIVERS\Rts516xIR.sys –> c:\windows\system32\DRIVERS\Rts516xIR.sys [?]
.
Contents of the 'Scheduled Tasks' folder

2010-07-01 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Microsoft Security Essentials\MpCmdRun.exe [2010-03-26 01:40]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.google.com/webhp?rls=ig
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/webhp?rls=ig
FF - ProfilePath - c:\documents and settings\Family\Application Data\Mozilla\Firefox\Profiles\djmmhms8.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/webhp?rls=ig
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\program files\Windows Live\Photo Gallery\NPWLPG.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

—- FIREFOX POLICIES —-
c:\program files\Mozilla Firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn–mgberp4a5d4ar", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn–p1ai", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn–mgbayh7gpa", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.proxy.type", 5);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("dom.ipc.plugins.timeoutSecs", 10);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("accelerometer.enabled", true);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pr
ef", true);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.nptest.dll", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npswf32.dll", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npctrl.dll", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npqtplugin.dll", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);
.
- - - - ORPHANS REMOVED - - - -

Toolbar-Locked - (no file)
SafeBoot-mcmscsvc
SafeBoot-MCODS



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-06-30 21:53
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
———————— Other Running Processes ————————
.
c:\program files\Microsoft Security Essentials\MsMpEng.exe
c:\program files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
c:\program files\Acer\Acer VCM\RS_Service.exe
c:\windows\system32\wdfmgr.exe
c:\windows\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2010-06-30 21:57:12 - machine was rebooted
ComboFix-quarantined-files.txt 2010-07-01 01:57

Pre-Run: 131,216,945,152 bytes free
Post-Run: 131,352,158,208 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

- - End Of File - - 2955E9E5BDDA760881E84ED413F22F02
Post #8
I would have no idea what any of those listed under Other Deletions were.


Good job :thumbup:

The following will implement some cleanup procedures as well as reset System Restore points:

  • Click START run
  • Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

To be on the safe side, I would also change all my passwords.


This infection appears to have been cleaned, but as the malware could be configured to run any program a remote attacker requires, it's impossible to be 100% sure that any machine is clean.


Here's my usual all clean post

Log looks good :D


This infection appears to have been cleaned, but as the malware could be configured to run any program a remote attacker requires, it's impossible to be 100% sure that any machine is clean.


  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is succeptible to being hacked and taken over.
    I am very serious about this and see it happen almost every day with my clients.
    Simply using a Firewall in its default configuration can lower your risk greatly.

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
    This will ensure your computer has always the latest security updates available installed on your computer.
    If there are new updates to install, install them immediately, reboot your computer, and revisit the site
    until there are no more critical updates.

Only run one Anti-Virus and Firewall program.


I would suggest you read How to Prevent Malware:

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