Hello Irritated and welcome to WhatTheTech. I’ll be happy to look over your logs and help you with your issues. Please follow these guidelines:
Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.” Absence of symptoms does not mean your machine is clean!
Please do not run any scans or install/uninstall any applications without being directed to do so.
Please follow my instructions carefully and in the order they are posted.
Any underlined text in my posts indicates a clickable link.
You should print any instructions I give you for ease of use and reference.
If you have any questions at all, please stop and ask before proceeding.
🖼Click to load external image (Posted Image) You are infected with a Rootkit. I recommend that you limit your online activity until we have your system clean and change all your passwords from a different, clean computer.
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
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Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
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Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply. Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
🖼Click to load external image (Posted Image)P2P - I see you have P2P software (uTorrent & Limewire) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to malware infections. Malware authors use P2P filesharing as a major conduit to spread their wares. I would strongly recommend that you uninstall these now. You can do so via Control Panel >> Add or Remove Programs. If you choose to keep these applications, please do not use them until our fixes at WTT are complete.
🖼Click to load external image (Posted Image) Open Notepad Go to Start> All Programs> Accessories> Notepad ( this will only work with Notepad ) and copy all the text inside the Codebox by highlighting it all and pressing CTRL C on your keyboard, then paste it into Notepad, make sure there is no space before and above DDS::
1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:
Close any open programs
Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.
3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take quite a long time to download.
Once the update is complete, click on Settings.
Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
Spyware, adware, dialers, and other riskware
Archives
E-mail databases
Click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
Click View report… at the bottom.
Click the Save report… button.
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Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply
If an update is found, it will download and install the latest version.
The program will close to update and reopen.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy&Paste the entire report in your next reply.
Extra Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer, please do so immediatly.
Your logs look good! Now I have some important updating and cleanup for you to take care of:
🖼Click to load external image (Posted Image)Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
Download the latest version of Java Runtime Environment (JRE) 6 and save it to your desktop.
Scroll down to where it says "Java SE Runtime Environment (JRE) 6 Update 20. The Java SE Runtime Environment (JRE) allows end-users to run Java applications."
Click the "Download" button to the right.
Select the Windows platform from the dropdown menu.
Read the License Agreement and then check the box that says: " I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh.
Click on the link to download Windows Offline Installation and save the file to your desktop.
Close any programs you may have running - especially your web browser.
Now go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java version.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6u20-windows-i586-p.exe to install the newest version.
After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
On the General tab, under Temporary Internet Files, click the Settings button.
Next, click on the Delete Files button
There are two options in the window to clear the cache - Leave BOTH Checked Applications and AppletsTrace and Log Files
Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
Press the Windows key + R on your keyboard or click Start -> Run. Copy and past the following text into the run box that opens and press OK: Combofix /Uninstall
