Help Remove: Backdoor.Tidserv!inf

OK, finally was able to run ESET to completion. If found no threats. Log results below: ESETSmartInstaller@High as CAB hook log: OnlineScanner.ocx - registred OK # version=7 # iexplore.exe=6.00.2900.5512 (xpsp.080413-2105) # OnlineScanner.ocx=1.0.0.6211 # api_version=3.0.2 # EOSSerial=79657e519b4f0a4793d4ed8ae3d02f5e # end=stopped # remove_checked=false # archives_checked=true # unwanted_checked=true # unsafe_checked=false # antistealth_checked=true # utc_time=2010-06-21 05:36:09 # local_time=2010-06-21 01:36:09 (-0500, Eastern Daylight Time) # country="United States" # lang=1033 # osver=5.1.2600 NT Service Pack 3 # compatibility_mode=512 16777215 100 0 34135576 34135576 0 0 # compatibility_mode=2560 16777215 100 0 0 0 0 0 # compatibility_mode=8192 67108863 100 0 0 0 0 0 # scanned=10841 # found=0 # cleaned=0 # scan_time=14338 # version=7 # iexplore.exe=6.00.2900.5512 (xpsp.080413-2105) # OnlineScanner.ocx=1.0.0.6211 # api_version=3.0.2 # EOSSerial=79657e519b4f0a4793d4ed8ae3d02f5e # end=stopped # remove_checked=false # archives_checked=true # unwanted_checked=true # unsafe_checked=false # antistealth_checked=true # utc_time=2010-06-21 07:55:05 # local_time=2010-06-21 03:55:05 (-0500, Eastern Daylight Time) # country="United States" # lang=1033 # osver=5.1.2600 NT Service Pack 3 # compatibility_mode=512 16777215 100 0 34150181 34150181 0 0 # compatibility_mode=2560 16777215 100 0 0 0 0 0 # compatibility_mode=8192 67108863 100 0 0 0 0 0 # scanned=10844 # found=0 # cleaned=0 # scan_time=8062 esets_scanner_update returned -1 esets_gle=1 ESETSmartInstaller@High as downloader log: all ok # version=7 # OnlineScannerApp.exe=1.0.0.1 # OnlineScanner.ocx=1.0.0.6211 # api_version=3.0.2 # EOSSerial=79657e519b4f0a4793d4ed8ae3d02f5e # end=stopped # remove_checked=false # archives_checked=true # unwanted_checked=true # unsafe_checked=false # antistealth_checked=true # utc_time=2010-06-24 06:44:40 # local_time=2010-06-24 02:44:40 (-0500, Eastern Daylight Time) # country="United States" # lang=1033 # osver=5.1.2600 NT Service Pack 3 # compatibility_mode=512 16777215 100 0 34406721 34406721 0 0 # compatibility_mode=8192 67108863 100 0 0 0 0 0 # scanned=11136 # found=0 # cleaned=0 # scan_time=6492 ESETSmartInstaller@High as downloader log: all ok DLL:pipe not connected. attempts=120 esets_scanner_update returned -1 esets_gle=53251 # version=7 # OnlineScannerApp.exe=1.0.0.1 # OnlineScanner.ocx=1.0.0.6211 # api_version=3.0.2 # EOSSerial=79657e519b4f0a4793d4ed8ae3d02f5e # end=finished # remove_checked=false # archives_checked=true # unwanted_checked=true # unsafe_checked=false # antistealth_checked=true # utc_time=2010-06-25 08:17:07 # local_time=2010-06-25 04:17:07 (-0500, Eastern Daylight Time) # country="United States" # lang=1033 # osver=5.1.2600 NT Service Pack 3 # compatibility_mode=512 16777215 100 0 34413808 34413808 0 0 # compatibility_mode=8192 67108863 100 0 0 0 0 0 # scanned=83534 # found=0 # cleaned=0 # scan_time=48151 HOWEVER, once again, NAV produced an Auto-Protect report, now indicating that there are 2 instances of Backdoor.Tidserv!inf still on the PC! NAV indicates that the Action is "Left Alone". The files are located in: C:\Qoobox\Quarentine\C\Windows\system32\Drivers\ Should I simply delete these files from the system, and re-run a NAV scan? Thanks, Steve

Hi,

No those are located in combofix quarantine, which we will clean up shortly.

Please do the following:

You can delete the DDS and GMER folders from your desktop.


NEXT

Follow these steps to uninstall Combofix
Make sure your security programs are totally disabled.
Click START then RUN
Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.


[external image: Posted Image]



If there are any logs/tools remaining > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

• It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
• Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe.
  
  
• Keep Windows updated by regularly checking their website at :
  http://windowsupdate.microsoft.com/
  
  This will ensure your computer has always the latest security updates available installed on your computer.
  
  
  
• Make Internet Explorer more secure
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  
  
  
• DownloadTFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean
  • It's normal after running TFC cleaner that the PC will be slower to boot the first time.

• WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  
  • Greento go
  • Yellow for caution
  • Red to stop
  • WOT has an addon available for both Firefox and IE
  
  
  
• Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  
  
• ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  
  
• In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
• Think Prevention.
• PC Safety and Security–What Do I Need?.

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

CatByte, Everything seems to be fine now. Ran a few NAV scans and everything is clean now! Can't thank you enough for your expertise and patience in working with me on this. Please consider this issue CLOSED! Best, Steve

You are welcome stay safe ~CB

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

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