just got bit by antimalware doctor

all of a sudden while browsing the web i got an antimalware doctor notice telling me to install to protect, blah blah. i absolutely did not. odd thing is i wasn't on any sites that would be considered suspect nor did i click on any ads or other links that might be suspect. anyhow, i appears as if i'm currently infected with this thing as it kept launching other windows as i tried to close my browser (IE 8). please help. thx, suMMit

Hello SuMMiT. I’ll be happy to help you with your issues. Please follow these guidelines while we work:

• Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.” Absence of symptoms does not mean your machine is clean!
• Please do not run any scans or install/uninstall any applications without being directed to do so.
• Please follow my instructions carefully and in the order they are posted.
• Any underlined text in my posts indicates a clickable link.
• You should print any instructions I give you for ease of use and reference.
• If you have any questions at all, please stop and ask before proceeding.

🖼Click to load external image (Posted Image) Please download DDS by sUBs from one of the following links and save it to your desktop.

• • DDS.scr
  • DDS.pif
• Disable any script blocking protection (How to Disable your Security Programs)
• Double click DDS icon to run the tool (may take up to 3 minutes to run)
• When done, DDS.txt will open.
• After a few moments, attach.txt will open in a second window.
• Save both reports to your desktop.

—————————————————

• Post the contents of the DDS.txt report in your next reply
• Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.

🖼Click to load external image (Posted Image) Download GMER Rootkit Scanner from here to your desktop.

• Double click the exe file. If asked to allow gmer.sys driver to load, please consent .
• If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.
  
  
  [external image: Posted Image]
  Click the image to enlarge it
  
  
  
• In the right panel, you will see several boxes that have been checked. Uncheck the following …
  • IAT/EAT
  • Drives/Partition other than Systemdrive (typically C:\)
  • Show All (don't miss this one)a
• Then click the Scan button & wait for it to finish.
• Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  
• Save it where you can easily find it, such as your desktop, and post it in reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries

If you have trouble running GEMR:

• Make sure that your security software is disabled
• Uncheck the box next to "Files" this time also
• If you still can't run it, try in the Safe Mode

Please include the following in your next post:

• DDS and Attach.txt logs
• GMER log

when i run the dds i get a window instructing me how to post the logs, but the logs themselves never appear. suggestions? btw, i am unable to turn of mcafee as this is a work computer. could this be a problem?

Good Morning,

I'm sorry, but per our Terms of Use we can not support work PCs:

We offer free computer help and tech support for home and personal use. We are not here to support others that work for profit, or to support/replace your company's IT department.

Please notify your IT staff or employer of the issue.