[Resolved] Computer freezes, google redirects

Had a new problem today, the taskbar froze the first time I started up today. Once I restarted after running OTL it was working again.

Good work, your logs look clean. Is your taskbar OK now? I have some important housekeeping and cleanup for you to take care of:

🖼Click to load external image (Posted Image) System Restore is not enabled on your PC. Enable it by following these instructions

🖼Click to load external image (Posted Image) Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 6 and save it to your desktop.
• Scroll down to where it says "Java SE Runtime Environment (JRE) 6 Update 20. The Java SE Runtime Environment (JRE) allows end-users to run Java applications."
• Click the "Download" button to the right.
• Select the Windows platform from the dropdown menu.
• Read the License Agreement and then check the box that says: " I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh.
• Click on the link to download Windows Offline Installation and save the file to your desktop.
• Close any programs you may have running - especially your web browser.
• Now go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
• Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u20-windows-i586-p.exe to install the newest version.
• After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    Applications and AppletsTrace and Log Files
• Click OK on Delete Temporary Files Window
  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
• Click OK to leave the Temporary Files Window
• Click OK to leave the Java Control Panel.

🖼Click to load external image (Posted Image) Your Adobe reader needs to be updated. Please visit Adobe's site and grab the newest version.

Go HERE to scan for any other out of date and/or vulnerable applications on your computer and follow the instructions given for updating them.

🖼Click to load external image (Posted Image) Uninstall ComboFix

• Press the Windows key + R on your keyboard or click Start -> Run. Copy and past the following text into the run box that opens:
  Combofix /Uninstall

🖼Click to load external image (Posted Image)

🖼Click to load external image (Posted Image) Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.
• Manually delete any remaining logs or tools.

🖼Click to load external image (Posted Image) Finally, I'd like to make a couple of suggestions to help you stay clean in the future:

• Restart any anti-malware programs that we disabled while we were cleaning your machine.
• Keep your antivirus application current and updated. Also, hang on to MBAM. Scan with them at least weekly.
• Avoid using P2P programs.
• Consider running in a limited user account. See this post for more information.
• Please carefully review the information in our Security - Best Practices and Prevention forum located HERE

Please post once more so I know you are all set and I can close this thread. Good luck and stay safe!

Everything seems to working fine now. Thank you very much for your help.

You're welcome. Take care.

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

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