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Spyware / Malware / Virus Removal

[Resolved] Fake XP antivirus

13 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
My daughter's computer is infected with a virus that looks like it is a Windows anti virus software called XP Internet Security. Balloons keep popping up stating that there are viruses and to download an updated program. You can't go online as the wep page gets redirected to a page that states "Internet Explorer Security Alert. Visiting this site could install viruses…" It does the same thing with Firefox so I can't go online to run a scan or download any software. I was able to get Microsoft Security Essentials on the computer and run a scan, but it didn't detect anything. Where do I go from here?
Post #2
If you have an active internet connection, copy/paste the links below into your browser, don't click them or the rogue might redirect. If you don't have an active internet connection, download the tools from another machine, and transfer them to the affected machine via USB flash drive.


Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 4 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.


http://download.bleepingcomputer.com/grinler/rkill.exe
http://download.bleepingcomputer.com/grinler/rkill.com
http://download.bleepingcomputer.com/grinler/rkill.scr
http://download.bleepingcomputer.com/grinler/rkill.pif


Note:

You will likely see a message from this rogue telling you the file is infected. Ignore the message. Leave the message OPEN, do not close the message. Run rkill repeatedly until it's able to do it's job. This may take a few tries. You'll be able to tell rkill has done it's job when your desktop (explorer.exe) cycles off and then on again.

At this point, you should now be able to run analysis tools.

Once the tool has run, do NOT reboot the machine, and then try to run DDS and GMER.

If for some reason the machine reboots, repeat the process. Again, try not to restart the machine.



Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds.pif to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
—————————————————
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.


NEXT


[external image: Posted Image]
Download GMER Rootkit Scanner from here or here.
  • Extract the contents of the zipped file to desktop.
  • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.

    [external image: Posted Image]
    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following …
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and post it in your next reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
Post #3
Ok here is what we have so far:
After I ran rkill a couple of times it refreshed the screen and then I ran the tools. The popups started back up about halfway through the GMER scan. I am not sure if it messed up the scan. Here are the reports.


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-06-26.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 2/25/2005 9:16:24 AM
System Uptime: 3/20/2010 2:52:27 PM (1 hours ago)

Motherboard: Quanta | | 3084
Processor: Intel® Celeron® M processor 1.30GHz | U1 | 1296/100mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 37 GiB total, 13.264 GiB free.
D: is CDROM ()
E: is Removable

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP1007: 12/26/2009 4:16:10 PM - Avg8 Update
RP1008: 12/27/2009 8:01:52 PM - System Checkpoint
RP1009: 12/28/2009 8:59:07 PM - System Checkpoint
RP1010: 12/29/2009 9:40:12 PM - System Checkpoint
RP1011: 12/30/2009 10:16:04 PM - System Checkpoint
RP1012: 12/31/2009 9:31:08 AM - Avg8 Update
RP1013: 1/1/2010 11:05:12 AM - System Checkpoint
RP1014: 1/2/2010 1:54:16 PM - System Checkpoint
RP1015: 1/3/2010 2:04:51 PM - System Checkpoint
RP1016: 1/4/2010 2:20:52 PM - System Checkpoint
RP1017: 1/7/2010 8:23:12 PM - System Checkpoint
RP1018: 1/8/2010 8:50:07 PM - System Checkpoint
RP1019: 1/9/2010 9:48:16 PM - System Checkpoint
RP1020: 1/10/2010 9:59:09 PM - System Checkpoint
RP1021: 1/11/2010 10:26:06 PM - System Checkpoint
RP1022: 1/12/2010 11:11:44 PM - System Checkpoint
RP1023: 1/13/2010 3:00:31 AM - Software Distribution Service 3.0
RP1024: 1/14/2010 3:18:54 AM - System Checkpoint
RP1025: 1/15/2010 4:32:20 AM - System Checkpoint
RP1026: 1/16/2010 5:06:22 AM - System Checkpoint
RP1027: 1/17/2010 6:06:23 AM - System Checkpoint
RP1028: 1/18/2010 7:06:23 AM - System Checkpoint
RP1029: 1/18/2010 8:09:36 AM - Avg8 Update
RP1030: 1/22/2010 3:01:08 AM - Software Distribution Service 3.0
RP1031: 1/23/2010 3:43:28 AM - System Checkpoint
RP1032: 1/24/2010 10:17:09 AM - System Checkpoint
RP1033: 1/25/2010 10:29:59 AM - System Checkpoint
RP1034: 1/29/2010 8:58:45 PM - Avg8 Update
RP1035: 1/30/2010 11:47:54 PM - System Checkpoint
RP1036: 2/1/2010 8:00:08 AM - System Checkpoint
RP1037: 2/2/2010 8:09:37 AM - System Checkpoint
RP1038: 2/3/2010 2:10:54 PM - System Checkpoint
RP1039: 2/4/2010 2:22:15 PM - System Checkpoint
RP1040: 2/5/2010 3:22:13 PM - System Checkpoint
RP1041: 2/6/2010 4:09:50 PM - System Checkpoint
RP1042: 2/7/2010 5:09:40 PM - System Checkpoint
RP1043: 2/8/2010 5:10:55 PM - System Checkpoint
RP1044: 2/9/2010 5:46:44 PM - System Checkpoint
RP1045: 2/10/2010 3:00:31 AM - Software Distribution Service 3.0
RP1046: 2/11/2010 3:51:12 AM - System Checkpoint
RP1047: 2/12/2010 4:26:28 PM - System Checkpoint
RP1048: 2/13/2010 11:44:05 PM - System Checkpoint
RP1049: 2/16/2010 1:11:25 PM - System Checkpoint
RP1050: 2/18/2010 8:08:57 PM - System Checkpoint
RP1051: 2/21/2010 12:19:57 PM - System Checkpoint
RP1052: 2/22/2010 2:10:38 PM - System Checkpoint
RP1053: 2/23/2010 3:08:51 PM - System Checkpoint
RP1054: 2/24/2010 3:00:23 AM - Software Distribution Service 3.0
RP1055: 2/25/2010 3:31:48 AM - System Checkpoint
RP1056: 2/27/2010 7:28:19 AM - System Checkpoint
RP1057: 3/1/2010 3:26:46 PM - System Checkpoint
RP1058: 3/2/2010 3:45:06 PM - System Checkpoint
RP1059: 3/3/2010 5:04:42 PM - System Checkpoint
RP1060: 3/4/2010 5:45:05 PM - System Checkpoint
RP1061: 3/8/2010 11:01:26 PM - System Checkpoint
RP1062: 3/9/2010 11:30:21 PM - System Checkpoint
RP1063: 3/10/2010 11:40:24 PM - System Checkpoint
RP1064: 3/12/2010 10:28:46 PM - System Checkpoint
RP1065: 3/13/2010 3:00:37 AM - Software Distribution Service 3.0
RP1066: 3/15/2010 11:24:16 AM - System Checkpoint
RP1067: 3/16/2010 12:15:33 PM - System Checkpoint
RP1068: 3/16/2010 12:55:17 PM - Avg8 Update
RP1069: 3/16/2010 1:02:43 PM - Avg Update
RP1070: 3/17/2010 2:10:08 PM - System Checkpoint
RP1071: 3/18/2010 3:15:31 PM - System Checkpoint
RP1072: 3/18/2010 6:12:02 PM - Removed AVG Free 9.0
RP1073: 3/18/2010 6:45:01 PM - Software Distribution Service 3.0
RP1074: 3/19/2010 5:53:48 PM - Software Distribution Service 3.0
RP1075: 3/19/2010 6:45:49 PM - Software Distribution Service 3.0
RP1076: 3/19/2010 7:36:02 PM - Software Distribution Service 3.0

==== Installed Programs ======================


2Wire Wireless Client
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8.1.2
Adobe Reader 8.1.2 Security Update 1 (KB403742)
BCL easyPDF SDK 4.2
Canon Easy-WebPrint EX
Canon MP Navigator EX 3.0
Canon MP490 series MP Drivers
Canon MP490 series User Registration
Canon Utilities Easy-PhotoPrint EX
Canon Utilities Solution Menu
Conexant AC-Link Audio
Critical Update for Windows Media Player 11 (KB959772)
ERUNT 1.1j
HijackThis 1.99.1
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
HP Deskjet Preloaded Printer Drivers
HP Software Update
HpSdpAppCoreApp
Image Resizer Powertoy for Windows XP
Intel® Extreme Graphics 2 Driver
InterActual Player
InterVideo WinDVD
Java™ 6 Update 17
Java™ SE Runtime Environment 6
Lawn Care Letter Writer
Lexmark Z700-P700 Series
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Antimalware
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Security Essentials
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (ACMIQ)
Microsoft SQL Server Desktop Engine (ACMIC)
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (2.0.0.20)
MSN
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6 Service Pack 2 (KB954459)
Photosmart 140,240,7200,7600,7700,7900 Series
PSShortcutsP
Quick Launch Buttons 5.00 B3
QuickTime
RecordNow!
SBC Yahoo! Applications
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969897)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972260)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974455)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978706)
Slide
SoftV92 Data Fax Modem with SmartCP
Sonic Update Manager
Sun Download Manager 2.0 (web)
Synaptics Pointing Device Driver
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB975364)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB976749)
Viewpoint Media Player
Vuze
Vuze Toolbar
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Imaging Component
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3
Yahoo! Install Manager
Yahoo! Photos Easy Upload Tool 1v4
Zone Deluxe Games

==== Event Viewer Messages From Past Week ========

3/19/2010 6:43:28 PM, error: Microsoft Antimalware [1008] - Microsoft Antimalware has encountered an error when taking action on spyware or other potentially unwanted software. For more information please see the following: http://go.microsoft.com/fwlink/?linkid=370…atid=2147628863 User: RYAN\ryan01 Name: VirTool:Win32/Obfuscator.HG ID: 2147628863 Severity: Severe Category: Tool Path: Action: Quarantine Error Code: 0x80508023 Error description: The program could not find the spyware and other potentially unwanted software on this computer. Status: Signature Version: AV: 1.79.147.0, AS: 1.79.147.0 Engine Version: 1.1.5605.0
3/19/2010 6:17:13 PM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft SQL Server 2005 Express Edition Service Pack 3 (KB955706).
3/16/2010 6:39:49 PM, error: Print [23] - Printer Dell AIO Printer A960,0 failed to initialize because a suitable Dell AIO Printer A960 driver could not be found.

==== End Of File ===========================


DDS (Ver_09-06-26.01) - NTFSx86
Run by [removed] at 15:04:03.41 on Sat 03/20/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.222.46 [GMT -7:00]

AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\AskBarDis\bar\bin\AskService.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\AskBarDis\bar\bin\ASKUpgrade.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft SQL Server\MSSQL$ACMIC\Binn\sqlservr.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\explorer.exe
C:\Documents and Settings\ryan01\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Connection Wizard,ShellNext = iexplore
uURLSearchHooks: DefaultSearchHook Class: {c94e154b-1459-4a47-966b-4b843befc7db} - c:\program files\asksearch\bin\DefaultSearch.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
EB: &Yahoo! Messenger: {4528bbe0-4e08-11d5-ad55-00010333d0ad} - c:\program files\yahoo!\messenger\yhexbmes.dll
EB: {68627251-8a78-4bf4-8dd8-c4231dd80494} - No File
EB: Canon Easy-WebPrint EX: {21347690-ec41-4f9a-8887-1f4aee672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
mExplorerRun: [homepage.monitor.exe] c:\program files\x password manager\isamonitor.exe
mExplorerRun: [pmsngr.exe] c:\program files\x password manager\pmsngr.exe
uPolicies-explorer: SpecifyDefaultButtons = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - {4C171D40-8277-11D5-AD55-00010333D0AD} - c:\program files\yahoo!\messenger\yhexbmes.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
STS: bestreak - No File

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\ryan01\applic~1\mozilla\firefox\profiles\4ufp2nuo.default\
FF - prefs.js: browser.search.selectedEngine - Yahoo! Search
FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/
FF - prefs.js: keyword.URL - hxxp://toolbar.ask.com/toolbarv/askRedirect?o=10607&gct=&gc=1&q=
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

—- FIREFOX POLICIES —-

============= SERVICES / DRIVERS ===============

R2 ASKService;ASKService;c:\program files\askbardis\bar\bin\AskService.exe [2009-11-7 464264]
R2 ASKUpgrade;ASKUpgrade;c:\program files\askbardis\bar\bin\ASKUpgrade.exe [2009-11-7 234888]
R2 MSSQL$ACMIC;MSSQL$ACMIC;c:\program files\microsoft sql server\mssql$acmic\binn\sqlservr.exe -sacmic –> c:\program files\microsoft sql server\mssql$acmic\binn\sqlservr.exe -sACMIC [?]
S3 bepprldr;BCL easyPDF SDK Loader;c:\program files\common files\bcl technologies\easypdf 4\bepprldr.exe [2005-11-11 77824]
S3 MSSQL$ACMIQ;SQL Server (ACMIQ);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2007-2-10 29178224]
S3 SQLAgent$ACMIC;SQLAgent$ACMIC;c:\program files\microsoft sql server\mssql$acmic\binn\sqlagent.exe -i acmic –> c:\program files\microsoft sql server\mssql$acmic\binn\sqlagent.EXE -i ACMIC [?]

=============== Created Last 30 ================

2010-03-19 09:32 274,288 a——- c:\windows\system32\mucltui.dll
2010-03-19 09:32 215,920 a——- c:\windows\system32\muweb.dll
2010-03-19 09:32 16,736 a——- c:\windows\system32\mucltui.dll.mui
2010-03-18 18:45 181,632 ——– c:\windows\system32\MpSigStub.exe
2010-03-18 18:16 –d—– c:\program files\Microsoft Security Essentials
2010-03-12 21:41 3,558,912 ——– c:\windows\system32\dllcache\moviemk.exe
2010-03-02 19:38 54,156 a—h— c:\windows\QTFont.qfn
2010-03-02 19:38 1,409 a——- c:\windows\QTFont.for

==================== Find3M ====================

2009-12-31 09:50 353,792 ——– c:\windows\system32\dllcache\srv.sys
2009-12-21 06:19 173,056 ——– c:\windows\system32\dllcache\ie4uinit.exe
2009-11-11 23:47 32,768 a–sh— c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009111120091112\index.dat

============= FINISH: 15:05:38.36 ===============

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-03-20 15:18:11
Windows 5.1.2600 Service Pack 3
Running: yjxuh3le.exe; Driver: C:\DOCUME~1\ryan01\LOCALS~1\Temp\pxtdrpog.sys


—- System - GMER 1.0.15 —-

SSDT IPVNMon.sys (IPVNMon/Visual Networks) ZwDeviceIoControlFile [0xF9D30803]

—- Devices - GMER 1.0.15 —-

AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 EABFiltr.sys (QLB PS/2 Keyboard filter driver/Hewlett-Packard Company)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 EABFiltr.sys (QLB PS/2 Keyboard filter driver/Hewlett-Packard Company)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

—- EOF - GMER 1.0.15 —-


Awaiting your review and recommendations!
I thank you so much!

Rick
Post #4
Hi,

Please do the following (note: run the rkill program as often as you need to in order to allow this next program to scan…once it starts scanning - allow it to scan uninterrupted, make sure your security programs are disabled and all other windows closed)



Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

[external image: Posted Image]

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
Post #5
Here are the results….You are quick in responding!

ComboFix 10-03-20.01 - ryan01 03/20/2010 20:05:56.1.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.222.14 [GMT -7:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *On-access scanning disabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\ryan01\Favorites\Online Security Test.url
c:\documents and settings\ryan01\Local Settings\Application Data\ave.exe
c:\documents and settings\ryan01\Local Settings\Temporary Internet Files\8rm6v3.jpg
c:\documents and settings\ryan01\Local Settings\Temporary Internet Files\Iqy3a2w1V.jpg
c:\documents and settings\ryan01\Local Settings\Temporary Internet Files\RwG11d.jpg
c:\documents and settings\ryan01\Local Settings\Temporary Internet Files\y0r6dE.jpg
c:\program files\AskSearch\bin\DefaultSearch.dll
c:\program files\Common Files\scurit~1
c:\program files\smante~1
c:\program files\temp
c:\program files\temp\autorun.inf
c:\program files\temp\AutoStp.ini
c:\program files\temp\call16.dll
c:\program files\temp\CrtePrmG.dll
c:\program files\temp\Files\btsrp.ex_
c:\program files\temp\Files\call16.dl_
c:\program files\temp\Files\crterp.dl_
c:\program files\temp\Files\cutpt.ex_
c:\program files\temp\Files\ddpsset.se_
c:\program files\temp\Files\diskmsg.dl_
c:\program files\temp\Files\dpsinst.bi_
c:\program files\temp\Files\dpsiva.bi_
c:\program files\temp\Files\dpsmbr.bi_
c:\program files\temp\Files\dpsmouse.bi_
c:\program files\temp\Files\dpspbr.bi_
c:\program files\temp\Files\dpsset.se_
c:\program files\temp\Files\dsadps.kn_
c:\program files\temp\Files\dsrpsub.bi_
c:\program files\temp\Files\dsrpsv.bi_
c:\program files\temp\Files\esrpsub.bi_
c:\program files\temp\Files\esrpsv.bi_
c:\program files\temp\Files\exitwx.ex_
c:\program files\temp\Files\fartcp.dl_
c:\program files\temp\Files\fdpsset.se_
c:\program files\temp\Files\flushdsk.ex_
c:\program files\temp\Files\font.f1_
c:\program files\temp\Files\fs_rit.dl_
c:\program files\temp\Files\fsadps.kn_
c:\program files\temp\Files\fsdos.bi_
c:\program files\temp\Files\fsdos.co_
c:\program files\temp\Files\fssti.dl_
c:\program files\temp\Files\gbandbig.dl_
c:\program files\temp\Files\gdpsset.se_
c:\program files\temp\Files\gsadps.kn_
c:\program files\temp\Files\gsrpsv.bi_
c:\program files\temp\Files\initfs.ex_
c:\program files\temp\Files\int.dl_
c:\program files\temp\Files\itdvnt.dl_
c:\program files\temp\Files\jdpsset.se_
c:\program files\temp\Files\jfont.f1_
c:\program files\temp\Files\jsadps.kn_
c:\program files\temp\Files\kdpsset.se_
c:\program files\temp\Files\kfont.f1_
c:\program files\temp\Files\ksadps.kn_
c:\program files\temp\Files\mfc42.dl_
c:\program files\temp\Files\movie.av_
c:\program files\temp\Files\msvcrt.dl_
c:\program files\temp\Files\multidsk.dl_
c:\program files\temp\Files\oem\CutPart.chm
c:\program files\temp\Files\oem\EnSn.dll
c:\program files\temp\Files\oem\eula.txt
c:\program files\temp\Files\oem\Eval.exe
c:\program files\temp\Files\oem\shlwapi.dll
c:\program files\temp\Files\oem\VerifySerNO.dll
c:\program files\temp\Files\only.dl_
c:\program files\temp\Files\ooo.fo_
c:\program files\temp\Files\pdpsset.se_
c:\program files\temp\Files\pfont.f1_
c:\program files\temp\Files\proper~1.dl_
c:\program files\temp\Files\psadps.kn_
c:\program files\temp\Files\pttool.ex_
c:\program files\temp\Files\RC\0409\dialog_about.bmp
c:\program files\temp\Files\RC\0409\dialog_big.bmp
c:\program files\temp\Files\RC\0409\dialog_little.bmp
c:\program files\temp\Files\RC\0409\evalbg.bmp
c:\program files\temp\Files\RC\0409\left_corner.bmp
c:\program files\temp\Files\RC\0409\Logo.bmp
c:\program files\temp\Files\RC\0409\vbhelp.chm
c:\program files\temp\Files\RC\language.txt
c:\program files\temp\Files\register.dl_
c:\program files\temp\Files\rembr.bn_
c:\program files\temp\Files\rescdisk.ex_
c:\program files\temp\Files\ritcpt.ex_
c:\program files\temp\Files\ritcpt.sy_
c:\program files\temp\Files\sadps.kn_
c:\program files\temp\Files\sdpsset.se_
c:\program files\temp\Files\select~1.ex_
c:\program files\temp\Files\SelPath\dbghelp.dll
c:\program files\temp\Files\SelPath\SelectFolder.exe
c:\program files\temp\Files\send.ba_
c:\program files\temp\Files\ShowCpyr\eula.txt
c:\program files\temp\Files\ShowCpyr\Langx.dll
c:\program files\temp\Files\ShowCpyr\ShowCpyr.exe
c:\program files\temp\Files\srpsv.bi_
c:\program files\temp\Files\srptest.ex_
c:\program files\temp\Files\ssadps.kn_
c:\program files\temp\Files\ssrpsv.bi_
c:\program files\temp\Files\stdmbr.bi_
c:\program files\temp\Files\stpinfo.dl_
c:\program files\temp\Files\tdown.i1_
c:\program files\temp\Files\tdpsset.se_
c:\program files\temp\Files\tfont.f1_
c:\program files\temp\Files\transfer.dl_
c:\program files\temp\Files\tsadps.kn_
c:\program files\temp\Files\tup.i1_
c:\program files\temp\Files\un_vback.ex_
c:\program files\temp\Files\uninst.ex_
c:\program files\temp\Files\vbcfg.dl_
c:\program files\temp\Files\vbface.ex_
c:\program files\temp\Files\vbioctl.dl_
c:\program files\temp\Files\vbptask.ex_
c:\program files\temp\Files\vbtools.ex_
c:\program files\temp\Files\vbtoolse.tx_
c:\program files\temp\Files\verify.bi_
c:\program files\temp\Files\vvbackd.vx_
c:\program files\temp\Files\vvbackd4.sy_
c:\program files\temp\Files\vvbackd5.sy_
c:\program files\temp\fssti.dll
c:\program files\temp\gbandbig.dll
c:\program files\temp\ItDvNt.dll
c:\program files\temp\mfc42.dll
c:\program files\temp\Mscomstf.dll
c:\program files\temp\mscuistf.dll
c:\program files\temp\Msdetstf.dll
c:\program files\temp\MSINSSTF.DLL
c:\program files\temp\MSSHLSTF.DLL
c:\program files\temp\MSUILSTF.DLL
c:\program files\temp\MSVCRT.DLL
c:\program files\temp\multidsk.dll
c:\program files\temp\Readme_E.TXT
c:\program files\temp\Register.dll
c:\program files\temp\Setup.exe
c:\program files\temp\setup.inf
c:\program files\temp\setup.ini
c:\program files\temp\shlwapi.dll
c:\program files\temp\StpInfo.dll
c:\program files\temp\Tool.dll
c:\program files\temp\Tools\RescDisk\fsdos.bin
c:\program files\temp\Tools\RescDisk\fsdos.COM
c:\program files\temp\Tools\RescDisk\ReadMe\English\VBToolsE.TXT
c:\program files\temp\Tools\RescDisk\ReadMe\Simplified\VBToolsP.TXT
c:\program files\temp\Tools\RescDisk\ReadMe\Traditionary\VBToolsT.TXT
c:\program files\temp\Tools\RescDisk\rembr.bn1
c:\program files\temp\Tools\RescDisk\SRPTEST.EXE
c:\program files\temp\Tools\RescDisk\UNINST.EXE
c:\program files\temp\Tools\RescDisk\vbtools.exe
c:\program files\temp\Tools\vbreport.exe
c:\program files\temp\VBack.cfg
c:\program files\temp\vback.ico
c:\program files\temp\VBCfg.dll
c:\program files\temp\VBVer.dll
c:\recycler\S-1-5-21-1390067357-1606980848-839522115-1003
c:\recycler\S-1-5-21-603543723-478695329-3145634304-1003
c:\windows\patch.exe
c:\windows\smdat32a.sys
c:\windows\smdat32m.sys
c:\windows\system32\curity~1
c:\windows\system32\drivers\OCA_LOG.TXT
c:\windows\system32\mcroso~1
c:\windows\system32\sembly~1
c:\windows\system32\ssembl~1

.
((((((((((((((((((((((((( Files Created from 2010-02-21 to 2010-03-21 )))))))))))))))))))))))))))))))
.

2010-03-20 01:03 . 2010-03-20 01:05 ——– d—–w- c:\program files\ERUNT
2010-03-19 16:32 . 2009-08-07 02:23 274288 —-a-w- c:\windows\system32\mucltui.dll
2010-03-19 16:32 . 2009-08-07 02:23 215920 —-a-w- c:\windows\system32\muweb.dll
2010-03-19 01:45 . 2010-02-24 17:16 181632 ——w- c:\windows\system32\MpSigStub.exe
2010-03-19 01:16 . 2010-03-19 01:18 ——– d—–w- c:\program files\Microsoft Security Essentials
2010-03-19 01:02 . 2010-03-20 21:58 205312 –sha-w- c:\documents and settings\ryan01\Local Settings\Application Data\3769555384.dll
2010-03-13 04:41 . 2009-10-23 15:28 3558912 ——w- c:\windows\system32\dllcache\moviemk.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-03-19 02:19 . 2010-03-19 02:19 21802208 —-a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\LocalCopy\{7A4DC233-4254-74CE-76B3-4CB032CEBFEA}-encanvas.exe
2010-03-19 01:19 . 2009-11-12 05:06 ——– d—–w- c:\documents and settings\All Users\Application Data\avg9
2010-02-01 22:53 . 2009-12-27 23:45 ——– d—–w- c:\documents and settings\ryan01\Application Data\Canon Easy-WebPrint EX
2009-12-31 16:50 . 2004-08-04 08:00 353792 —-a-w- c:\windows\system32\drivers\srv.sys
2009-12-21 19:14 . 2004-08-04 08:00 916480 —-a-w- c:\windows\system32\wininet.dll
2009-07-14 04:17 . 2006-02-12 21:51 67688 -c–a-w- c:\program files\mozilla firefox\components\jar50.dll
2009-07-14 04:17 . 2006-02-12 21:51 54368 -c–a-w- c:\program files\mozilla firefox\components\jsd3250.dll
2009-07-14 04:17 . 2007-07-14 03:18 34944 -c–a-w- c:\program files\mozilla firefox\components\myspell.dll
2009-07-14 04:17 . 2007-07-14 03:18 46712 -c–a-w- c:\program files\mozilla firefox\components\spellchk.dll
2009-07-14 04:17 . 2006-02-12 21:51 172136 -c–a-w- c:\program files\mozilla firefox\components\xpinstal.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{201f27d4-3704-41d6-89c1-aa35e39143ed}]
2009-04-02 20:47 333192 —-a-w- c:\program files\AskBarDis\bar\bin\askBar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{3041d03e-fd4b-44e0-b742-2d9b88305f98}"= "c:\program files\AskBarDis\bar\bin\askBar.dll" [2009-04-02 333192]

[HKEY_CLASSES_ROOT\clsid\{3041d03e-fd4b-44e0-b742-2d9b88305f98}]
[HKEY_CLASSES_ROOT\TypeLib\{4b1c1e16-6b34-430e-b074-5928eca4c150}]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{3041D03E-FD4B-44E0-B742-2D9B88305F98}"= "c:\program files\AskBarDis\bar\bin\askBar.dll" [2009-04-02 333192]

[HKEY_CLASSES_ROOT\clsid\{3041d03e-fd4b-44e0-b742-2d9b88305f98}]
[HKEY_CLASSES_ROOT\TypeLib\{4b1c1e16-6b34-430e-b074-5928eca4c150}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPLpr"="c:\program files\Synaptics\SynTP\SynTPLpr.exe" [2004-05-26 98304]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2004-05-26 536576]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-11-12 149280]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-12 39792]
"CanonMyPrinter"="c:\program files\Canon\MyPrinter\BJMyPrt.exe" [2009-03-24 1983816]
"CanonSolutionMenu"="c:\program files\Canon\SolutionMenu\CNSLMAIN.exe" [2009-03-18 767312]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2003-05-04 98304]
"MSSE"="c:\program files\Microsoft Security Essentials\msseces.exe" [2010-02-21 1093208]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2007-02-26 437160]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"SpecifyDefaultButtons"= 0 (0x0)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UserFaultCheck]
c:\windows\system32\dumprep 0 -u [X]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Cpqset]
2004-04-30 17:32 208958 -c–a-w- c:\program files\HPQ\Default Settings\Cpqset.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\eabconfg.cpl]
2004-07-30 15:33 286720 -c–a-w- c:\program files\HPQ\Quick Launch Buttons\eabservr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds]
2003-10-30 08:33 118784 -c–a-w- c:\windows\system32\hkcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
2002-12-17 18:40 49152 -c–a-w- c:\program files\Hewlett-Packard\HP Software Update\hpwuSchd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HPHmon05]
2003-05-23 02:55 483328 -c–a-w- c:\windows\system32\hphmon05.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HPHUPD05]
2003-05-23 03:03 49152 -c–a-w- c:\program files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IgfxTray]
2003-10-30 08:46 155648 -c–a-w- c:\windows\system32\igfxtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
2008-04-14 00:12 1695232 —-a-w- c:\program files\Messenger\msmsgs.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\WINDOWS\\system32\\LEXPPS.EXE"=
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"c:\\Program Files\\Vuze\\Azureus.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

R3 bepprldr;BCL easyPDF SDK Loader;c:\program files\Common Files\BCL Technologies\easyPDF 4\bepprldr.exe [2005-11-12 77824]
R3 MSSQL$ACMIQ;SQL Server (ACMIQ);c:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe [2007-02-10 29178224]
R3 SQLAgent$ACMIC;SQLAgent$ACMIC;c:\program files\Microsoft SQL Server\MSSQL$ACMIC\Binn\sqlagent.EXE [2002-12-17 311872]
S2 ASKService;ASKService;c:\program files\AskBarDis\bar\bin\AskService.exe [2009-04-02 464264]
S2 ASKUpgrade;ASKUpgrade;c:\program files\AskBarDis\bar\bin\ASKUpgrade.exe [2009-04-02 234888]
S2 MSSQL$ACMIC;MSSQL$ACMIC;c:\program files\Microsoft SQL Server\MSSQL$ACMIC\Binn\sqlservr.exe [2002-12-17 7520337]


— Other Services/Drivers In Memory —

*Deregistered* - IPVNMon
*Deregistered* - pxtdrpog
.
Contents of the 'Scheduled Tasks' folder

2010-03-20 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Microsoft Security Essentials\MpCmdRun.exe [2009-12-10 01:02]
.
.
——- Supplementary Scan ——-
.
uInternet Connection Wizard,ShellNext = iexplore
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
FF - ProfilePath - c:\documents and settings\ryan01\Application Data\Mozilla\Firefox\Profiles\4ufp2nuo.default\
FF - prefs.js: browser.search.selectedEngine - Yahoo! Search
FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/
FF - prefs.js: keyword.URL - hxxp://toolbar.ask.com/toolbarv/askRedirect?o=10607&gct=&gc=1&q=
FF - component: c:\program files\Mozilla Firefox\components\xpinstal.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

—- FIREFOX POLICIES —-
.
- - - - ORPHANS REMOVED - - - -

Toolbar-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
WebBrowser-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
MSConfigStartUp-2wSysTray - c:\program files\2Wire\2PortalMon.exe
MSConfigStartUp-AltnetPointsManager - c:\program files\Altnet\Points Manager\Points Manager.exe
MSConfigStartUp-FaxCenterServer - c:\program files\Lexmark Fax Solutions\fm3032.exe
MSConfigStartUp-gcasServ - c:\program files\Microsoft AntiSpyware\gcasServ.exe
MSConfigStartUp-IPInSightMonitor 01 - c:\program files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe
MSConfigStartUp-iTunesHelper - c:\program files\iTunes\iTunesHelper.exe
MSConfigStartUp-Lexmark 5200 series - c:\program files\Lexmark 5200 series\lxbtbmgr.exe
MSConfigStartUp-tbon - c:\program files\TBONBin\tbon.exe
MSConfigStartUp-Yahoo! Pager - c:\program files\Yahoo!\Messenger\ypager.exe
MSConfigStartUp-YBrowser - c:\program files\Yahoo!\browser\ybrwicon.exe
AddRemove-Lawn Care Letter Writer1.1 - c:\windows\Lawn Care Letter Writer\uninstall.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-03-20 20:25
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2010-03-20 20:32:15
ComboFix-quarantined-files.txt 2010-03-21 03:32

Pre-Run: 16,130,551,808 bytes free
Post-Run: 16,939,048,960 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

- - End Of File - - FFF5490C1DACA48D8EA590BFC4E4B25D
Post #6 last edited
Hi,

Please do the following:

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  • They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Copy/paste the text inside the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')

http://forums.whatthetech.com/Fake_XP_antivirus_t111063.html&view=findpost&p=642624#entry642624

Collect::
c:\documents and settings\ryan01\Local Settings\Application Data\3769555384.dll

Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

Save this file to your desktop, Save this as "CFScript"

Here's how to do that:

1.Click File;
2.Click Save As… Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save …

[external image: Posted Image]
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you.
  • Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

**Note**
When CF finishes running, the ComboFix log will open along with a message box–do not be alarmed. With the above script, ComboFix will capture files to submit for analysis.
  • Ensure you are connected to the internet and click OK on the message box.

Let me know if it uploads successfully.



NEXT



Please download Malwarebytes' Anti-Malware
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <– very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT



Run an on-line scan with Kaspersky

Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
  • Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View scan report at the bottom.

    [external image: Posted Image]
  • Click the Save as Text button to save the file to your desktop so that you may post it in your next reply


In your next reply please include
  • ComboFix Log
  • MBAM Log
  • Kaspersky report
Post #7
Sorry for the delay, the Kaspersky scan kept freezing. I think it was because of a lack of resources. Kaspersky finished after scanning for 8 hours. It stated no infections found but when I clicked on the save report button, the web page froze and I did not get to save a report from Kaspersky.
Here are the results of the other two:

ComboFix 10-03-20.06 - ryan01 03/21/2010 10:04:05.2.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.222.104 [GMT -7:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\ryan01\Desktop\CFScript.txt
AV: Microsoft Security Essentials *On-access scanning disabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}

file zipped: c:\documents and settings\ryan01\Local Settings\Application Data\3769555384.dll
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\ryan01\Local Settings\Application Data\3769555384.dll

.
((((((((((((((((((((((((( Files Created from 2010-02-21 to 2010-03-21 )))))))))))))))))))))))))))))))
.

2010-03-20 22:09 . 2010-03-20 22:09 ——– d—–w- c:\documents and settings\NetworkService\Local Settings\Application Data\PCHealth
2010-03-20 01:16 . 2010-03-20 01:16 ——– d—–w- c:\documents and settings\ryan01\Local Settings\Application Data\PCHealth
2010-03-20 01:03 . 2010-03-20 01:05 ——– d—–w- c:\program files\ERUNT
2010-03-19 16:32 . 2009-08-07 02:23 274288 —-a-w- c:\windows\system32\mucltui.dll
2010-03-19 16:32 . 2009-08-07 02:23 215920 —-a-w- c:\windows\system32\muweb.dll
2010-03-19 01:45 . 2010-02-24 17:16 181632 ——w- c:\windows\system32\MpSigStub.exe
2010-03-19 01:16 . 2010-03-19 01:18 ——– d—–w- c:\program files\Microsoft Security Essentials
2010-03-13 04:41 . 2009-10-23 15:28 3558912 ——w- c:\windows\system32\dllcache\moviemk.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-03-19 02:19 . 2010-03-19 02:19 21802208 —-a-w- c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\LocalCopy\{7A4DC233-4254-74CE-76B3-4CB032CEBFEA}-encanvas.exe
2010-03-19 01:19 . 2009-11-12 05:06 ——– d—–w- c:\documents and settings\All Users\Application Data\avg9
2010-02-01 22:53 . 2009-12-27 23:45 ——– d—–w- c:\documents and settings\ryan01\Application Data\Canon Easy-WebPrint EX
2009-12-31 16:50 . 2004-08-04 08:00 353792 —-a-w- c:\windows\system32\drivers\srv.sys
2009-12-21 19:14 . 2004-08-04 08:00 916480 ——w- c:\windows\system32\wininet.dll
2009-07-14 04:17 . 2006-02-12 21:51 67688 -c–a-w- c:\program files\mozilla firefox\components\jar50.dll
2009-07-14 04:17 . 2006-02-12 21:51 54368 -c–a-w- c:\program files\mozilla firefox\components\jsd3250.dll
2009-07-14 04:17 . 2007-07-14 03:18 34944 -c–a-w- c:\program files\mozilla firefox\components\myspell.dll
2009-07-14 04:17 . 2007-07-14 03:18 46712 -c–a-w- c:\program files\mozilla firefox\components\spellchk.dll
2009-07-14 04:17 . 2006-02-12 21:51 172136 -c–a-w- c:\program files\mozilla firefox\components\xpinstal.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{201f27d4-3704-41d6-89c1-aa35e39143ed}]
2009-04-02 20:47 333192 —-a-w- c:\program files\AskBarDis\bar\bin\askBar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{3041d03e-fd4b-44e0-b742-2d9b88305f98}"= "c:\program files\AskBarDis\bar\bin\askBar.dll" [2009-04-02 333192]

[HKEY_CLASSES_ROOT\clsid\{3041d03e-fd4b-44e0-b742-2d9b88305f98}]
[HKEY_CLASSES_ROOT\TypeLib\{4b1c1e16-6b34-430e-b074-5928eca4c150}]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{3041D03E-FD4B-44E0-B742-2D9B88305F98}"= "c:\program files\AskBarDis\bar\bin\askBar.dll" [2009-04-02 333192]

[HKEY_CLASSES_ROOT\clsid\{3041d03e-fd4b-44e0-b742-2d9b88305f98}]
[HKEY_CLASSES_ROOT\TypeLib\{4b1c1e16-6b34-430e-b074-5928eca4c150}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPLpr"="c:\program files\Synaptics\SynTP\SynTPLpr.exe" [2004-05-26 98304]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2004-05-26 536576]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-11-12 149280]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-12 39792]
"CanonMyPrinter"="c:\program files\Canon\MyPrinter\BJMyPrt.exe" [2009-03-24 1983816]
"CanonSolutionMenu"="c:\program files\Canon\SolutionMenu\CNSLMAIN.exe" [2009-03-18 767312]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2003-05-04 98304]
"MSSE"="c:\program files\Microsoft Security Essentials\msseces.exe" [2010-02-21 1093208]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2007-02-26 437160]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"SpecifyDefaultButtons"= 0 (0x0)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UserFaultCheck]
c:\windows\system32\dumprep 0 -u [X]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Cpqset]
2004-04-30 17:32 208958 -c–a-w- c:\program files\HPQ\Default Settings\Cpqset.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\eabconfg.cpl]
2004-07-30 15:33 286720 -c–a-w- c:\program files\HPQ\Quick Launch Buttons\eabservr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds]
2003-10-30 08:33 118784 -c–a-w- c:\windows\system32\hkcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
2002-12-17 18:40 49152 -c–a-w- c:\program files\Hewlett-Packard\HP Software Update\hpwuSchd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HPHmon05]
2003-05-23 02:55 483328 -c–a-w- c:\windows\system32\hphmon05.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HPHUPD05]
2003-05-23 03:03 49152 -c–a-w- c:\program files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IgfxTray]
2003-10-30 08:46 155648 -c–a-w- c:\windows\system32\igfxtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
2008-04-14 00:12 1695232 —-a-w- c:\program files\Messenger\msmsgs.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\WINDOWS\\system32\\LEXPPS.EXE"=
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"c:\\Program Files\\Vuze\\Azureus.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=


— Other Services/Drivers In Memory —

*Deregistered* - IPVNMon
.
Contents of the 'Scheduled Tasks' folder

2010-03-21 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Microsoft Security Essentials\MpCmdRun.exe [2009-12-10 01:02]
.
.
——- Supplementary Scan ——-
.
uInternet Connection Wizard,ShellNext = iexplore
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
FF - ProfilePath - c:\documents and settings\ryan01\Application Data\Mozilla\Firefox\Profiles\4ufp2nuo.default\
FF - prefs.js: browser.search.selectedEngine - Yahoo! Search
FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/
FF - prefs.js: keyword.URL - hxxp://toolbar.ask.com/toolbarv/askRedirect?o=10607&gct=&gc=1&q=
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

—- FIREFOX POLICIES —-
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-03-21 10:13
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2010-03-21 10:21:08
ComboFix-quarantined-files.txt 2010-03-21 17:21
ComboFix2.txt 2010-03-21 03:32

Pre-Run: 16,840,298,496 bytes free
Post-Run: 16,797,818,880 bytes free

- - End Of File - - 0FF010890D36F85B3E059F39274AEB69
Upload was successful

Malwarebytes' Anti-Malware 1.44
Database version: 3892
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/21/2010 11:24:21 AM
mbam-log-2010-03-21 (11-24-21).txt

Scan type: Quick Scan
Objects scanned: 132424
Time elapsed: 8 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\ryan01\Local Settings\Application Data\ave.exe" /START "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode) Good: (firefox.exe -safe-mode) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Post #8
Hi,

Please do the following:

Visit ADOBEand download the latest version of Acrobat Reader (version 9.3)
Having the latest updates ensures there are no security vulnerabilities in your system.


NEXT

[external image: Posted Image]
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
  • Download the latest version of Java Runtime Environment (JRE) 18 and save it to your desktop.
  • Scroll down to where it says JDK 6 Update 18 (JDK or JRE)
  • Click the Download JRE button to the right
  • Select the Windows platform from the dropdown menu.
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u18 with JavaFX 1 License Agreement". Click on Continue.The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u18-windows-i586-p.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH CheckedApplications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.


NEXT



P2P - I see you have P2P software Vuse installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It likely contributed to your current situation. This page will give you further information.
Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.
Please see this topic for more information:
Perils of P2P File Sharing.
I would strongly recommend that you uninstall this now. You can do so via Control Panel >> Add or Remove Programs.


NEXT

Please post a fresh DDS log and advise how your computer is running now and if there are any outstanding issues.
Post #9
Thanks for your patience. My daughter got sick and I wasn't able to get to her computer. The computer seem to be running better. Here is what I have: DDS (Ver_09-06-26.01) - NTFSx86 Run by [removed] at 20:42:52.42 on Mon 03/29/2010 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_18 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.222.42 [GMT -7:00] AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF} ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe c:\Program Files\Microsoft Security Essentials\MsMpEng.exe C:\WINDOWS\System32\svchost.exe -k netsvcs svchost.exe svchost.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\LEXPPS.EXE C:\WINDOWS\Explorer.EXE svchost.exe C:\Program Files\Microsoft SQL Server\MSSQL$ACMIC\Binn\sqlservr.exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe C:\Program Files\Canon\MyPrinter\BJMyPrt.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Microsoft Security Essentials\msseces.exe c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe C:\WINDOWS\system32\svchost.exe -k imgsvc C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\internet explorer\iexplore.exe C:\Program Files\internet explorer\iexplore.exe C:\Documents and Settings\ryan01\Desktop\dds.scr ============== Pseudo HJT Report =============== uInternet Connection Wizard,ShellNext = iexplore BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File EB: Canon Easy-WebPrint EX: {21347690-ec41-4f9a-8887-1f4aee672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll EB: &Yahoo! Messenger: {4528bbe0-4e08-11d5-ad55-00010333d0ad} - c:\program files\yahoo!\messenger\yhexbmes.dll uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe" mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t uPolicies-explorer: SpecifyDefaultButtons = 0 (0x0) IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000 IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - {4C171D40-8277-11D5-AD55-00010333D0AD} - c:\program files\yahoo!\messenger\yhexbmes.dll DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab Notify: igfxcui - igfxsrvc.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll ================= FIREFOX =================== FF - ProfilePath - c:\docume~1\ryan01\applic~1\mozilla\firefox\profiles\4ufp2nuo.default\ FF - prefs.js: browser.search.selectedEngine - Yahoo! Search FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/ FF - prefs.js: keyword.URL - hxxp://toolbar.ask.com/toolbarv/askRedirect?o=10607&gct=&gc=1&q= FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\ FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} —- FIREFOX POLICIES —- ============= SERVICES / DRIVERS =============== =============== Created Last 30 ================ 2010-03-29 20:23 73,728 a——- c:\windows\system32\javacpl.cpl 2010-03-21 10:29 –d—– c:\docume~1\ryan01\applic~1\Malwarebytes 2010-03-21 10:29 38,224 a——- c:\windows\system32\drivers\mbamswissarmy.sys 2010-03-21 10:29 –d—– c:\docume~1\alluse~1\applic~1\Malwarebytes 2010-03-21 10:29 19,160 a——- c:\windows\system32\drivers\mbam.sys 2010-03-21 10:29 –d—– c:\program files\Malwarebytes' Anti-Malware 2010-03-20 19:55 a-dshr– C:\cmdcons 2010-03-20 19:48 261,632 a——- c:\windows\PEV.exe 2010-03-20 19:48 161,792 a——- c:\windows\SWREG.exe 2010-03-20 19:48 98,816 a——- c:\windows\sed.exe 2010-03-20 19:48 77,312 a——- c:\windows\MBR.exe 2010-03-19 09:32 274,288 a——- c:\windows\system32\mucltui.dll 2010-03-19 09:32 215,920 a——- c:\windows\system32\muweb.dll 2010-03-19 09:32 16,736 a——- c:\windows\system32\mucltui.dll.mui 2010-03-18 18:45 181,632 ——– c:\windows\system32\MpSigStub.exe 2010-03-18 18:16 –d—– c:\program files\Microsoft Security Essentials 2010-03-12 21:41 3,558,912 ——– c:\windows\system32\dllcache\moviemk.exe 2010-03-02 19:38 54,156 a—h— c:\windows\QTFont.qfn 2010-03-02 19:38 1,409 a——- c:\windows\QTFont.for ==================== Find3M ==================== 2010-03-29 20:20 411,368 a——- c:\windows\system32\deploytk.dll 2009-12-31 09:50 353,792 ——– c:\windows\system32\dllcache\srv.sys 2009-11-11 23:47 32,768 a–sh— c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009111120091112\index.dat ============= FINISH: 20:44:06.29 =============== UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT DDS (Ver_09-06-26.01) Microsoft Windows XP Home Edition Boot Device: \Device\HarddiskVolume1 Install Date: 2/25/2005 9:16:24 AM System Uptime: 3/29/2010 7:53:24 PM (1 hours ago) Motherboard: Quanta | | 3084 Processor: Intel® Celeron® M processor 1.30GHz | U1 | 1296/100mhz ==== Disk Partitions ========================= C: is FIXED (NTFS) - 37 GiB total, 15.445 GiB free. D: is CDROM () E: is Removable ==== Disabled Device Manager Items ============= ==== System Restore Points =================== RP1033: 1/25/2010 10:29:59 AM - System Checkpoint RP1034: 1/29/2010 8:58:45 PM - Avg8 Update RP1035: 1/30/2010 11:47:54 PM - System Checkpoint RP1036: 2/1/2010 8:00:08 AM - System Checkpoint RP1037: 2/2/2010 8:09:37 AM - System Checkpoint RP1038: 2/3/2010 2:10:54 PM - System Checkpoint RP1039: 2/4/2010 2:22:15 PM - System Checkpoint RP1040: 2/5/2010 3:22:13 PM - System Checkpoint RP1041: 2/6/2010 4:09:50 PM - System Checkpoint RP1042: 2/7/2010 5:09:40 PM - System Checkpoint RP1043: 2/8/2010 5:10:55 PM - System Checkpoint RP1044: 2/9/2010 5:46:44 PM - System Checkpoint RP1045: 2/10/2010 3:00:31 AM - Software Distribution Service 3.0 RP1046: 2/11/2010 3:51:12 AM - System Checkpoint RP1047: 2/12/2010 4:26:28 PM - System Checkpoint RP1048: 2/13/2010 11:44:05 PM - System Checkpoint RP1049: 2/16/2010 1:11:25 PM - System Checkpoint RP1050: 2/18/2010 8:08:57 PM - System Checkpoint RP1051: 2/21/2010 12:19:57 PM - System Checkpoint RP1052: 2/22/2010 2:10:38 PM - System Checkpoint RP1053: 2/23/2010 3:08:51 PM - System Checkpoint RP1054: 2/24/2010 3:00:23 AM - Software Distribution Service 3.0 RP1055: 2/25/2010 3:31:48 AM - System Checkpoint RP1056: 2/27/2010 7:28:19 AM - System Checkpoint RP1057: 3/1/2010 3:26:46 PM - System Checkpoint RP1058: 3/2/2010 3:45:06 PM - System Checkpoint RP1059: 3/3/2010 5:04:42 PM - System Checkpoint RP1060: 3/4/2010 5:45:05 PM - System Checkpoint RP1061: 3/8/2010 11:01:26 PM - System Checkpoint RP1062: 3/9/2010 11:30:21 PM - System Checkpoint RP1063: 3/10/2010 11:40:24 PM - System Checkpoint RP1064: 3/12/2010 10:28:46 PM - System Checkpoint RP1065: 3/13/2010 3:00:37 AM - Software Distribution Service 3.0 RP1066: 3/15/2010 11:24:16 AM - System Checkpoint RP1067: 3/16/2010 12:15:33 PM - System Checkpoint RP1068: 3/16/2010 12:55:17 PM - Avg8 Update RP1069: 3/16/2010 1:02:43 PM - Avg Update RP1070: 3/17/2010 2:10:08 PM - System Checkpoint RP1071: 3/18/2010 3:15:31 PM - System Checkpoint RP1072: 3/18/2010 6:12:02 PM - Removed AVG Free 9.0 RP1073: 3/18/2010 6:45:01 PM - Software Distribution Service 3.0 RP1074: 3/19/2010 5:53:48 PM - Software Distribution Service 3.0 RP1075: 3/19/2010 6:45:49 PM - Software Distribution Service 3.0 RP1076: 3/19/2010 7:36:02 PM - Software Distribution Service 3.0 RP1077: 3/20/2010 9:01:37 PM - Software Distribution Service 3.0 RP1078: 3/20/2010 9:09:04 PM - Software Distribution Service 3.0 RP1079: 3/21/2010 9:31:57 PM - System Checkpoint RP1080: 3/22/2010 3:00:32 AM - Software Distribution Service 3.0 RP1081: 3/22/2010 11:43:18 AM - Software Distribution Service 3.0 RP1082: 3/23/2010 3:00:43 AM - Software Distribution Service 3.0 RP1083: 3/23/2010 11:41:59 AM - Software Distribution Service 3.0 RP1084: 3/23/2010 5:45:09 PM - Software Distribution Service 3.0 RP1085: 3/24/2010 11:42:03 AM - Software Distribution Service 3.0 RP1086: 3/25/2010 3:00:27 AM - Software Distribution Service 3.0 RP1087: 3/25/2010 7:56:52 PM - Software Distribution Service 3.0 RP1088: 3/26/2010 3:00:34 AM - Software Distribution Service 3.0 RP1089: 3/26/2010 7:56:50 PM - Software Distribution Service 3.0 RP1090: 3/27/2010 3:00:29 AM - Software Distribution Service 3.0 RP1091: 3/27/2010 7:56:49 PM - Software Distribution Service 3.0 RP1092: 3/28/2010 1:34:04 AM - Software Distribution Service 3.0 RP1093: 3/28/2010 3:00:31 AM - Software Distribution Service 3.0 RP1094: 3/29/2010 3:00:25 AM - Software Distribution Service 3.0 RP1095: 3/29/2010 7:15:32 PM - Removed Adobe Reader 8.1.2 RP1096: 3/29/2010 7:17:44 PM - Installed Adobe Reader 9.3. RP1097: 3/29/2010 7:47:53 PM - Removed Java™ 6 Update 17 RP1098: 3/29/2010 7:50:13 PM - Removed Java™ SE Runtime Environment 6 RP1099: 3/29/2010 8:09:02 PM - Software Distribution Service 3.0 ==== Installed Programs ====================== 2Wire Wireless Client Acrobat.com Adobe AIR Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader 9.3 BCL easyPDF SDK 4.2 Canon Easy-WebPrint EX Canon MP Navigator EX 3.0 Canon MP490 series MP Drivers Canon MP490 series User Registration Canon Utilities Easy-PhotoPrint EX Canon Utilities Solution Menu Conexant AC-Link Audio Critical Update for Windows Media Player 11 (KB959772) ERUNT 1.1j HijackThis 1.99.1 Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) HP Deskjet Preloaded Printer Drivers HP Software Update HpSdpAppCoreApp Image Resizer Powertoy for Windows XP Intel® Extreme Graphics 2 Driver InterActual Player InterVideo WinDVD Java Auto Updater Java™ 6 Update 18 Lexmark Z700-P700 Series Malwarebytes' Anti-Malware Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB953297) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Antimalware Microsoft Application Error Reporting Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Security Essentials Microsoft SQL Server 2005 Microsoft SQL Server 2005 Express Edition (ACMIQ) Microsoft SQL Server Desktop Engine (ACMIC) Microsoft SQL Server Native Client Microsoft SQL Server Setup Support Files (English) Microsoft SQL Server VSS Writer Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 Redistributable Mozilla Firefox (2.0.0.20) MSN MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 6 Service Pack 2 (KB954459) Photosmart 140,240,7200,7600,7700,7900 Series PSShortcutsP Quick Launch Buttons 5.00 B3 QuickTime RecordNow! SBC Yahoo! Applications Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB974455) Security Update for Windows Internet Explorer 8 (KB976325) Security Update for Windows Internet Explorer 8 (KB978207) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows Media Player 9 (KB911565) Security Update for Windows Media Player 9 (KB917734) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950759) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953838) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956390) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969897) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB972260) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974455) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977165) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978706) Slide SoftV92 Data Fax Modem with SmartCP Sonic Update Manager Sun Download Manager 2.0 (web) Synaptics Pointing Device Driver Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Windows Internet Explorer 8 (KB975364) Update for Windows Internet Explorer 8 (KB976662) Update for Windows Internet Explorer 8 (KB976749) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) Update for Windows XP (KB976749) Viewpoint Media Player WebFldrs XP Windows Genuine Advantage Notifications (KB905474) Windows Imaging Component Windows Internet Explorer 8 Windows Media Format 11 runtime Windows Media Player 11 Windows XP Service Pack 3 Yahoo! Install Manager Yahoo! Photos Easy Upload Tool 1v4 Zone Deluxe Games ==== Event Viewer Messages From Past Week ======== 3/29/2010 7:49:32 PM, error: Service Control Manager [7023] - The Application Management service terminated with the following error: The specified module could not be found. 3/24/2010 7:46:35 PM, error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 3/24/2010 7:45:46 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Application Layer Gateway Service service to connect. 3/24/2010 7:44:26 PM, error: Print [23] - Printer Dell AIO Printer A960,0 failed to initialize because a suitable Dell AIO Printer A960 driver could not be found. 3/23/2010 3:05:28 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft SQL Server 2005 Express Edition Service Pack 3 (KB955706). ==== End Of File ===========================
Post #10
Hi,

The logs appear to be clean, just some housekeeping to do now,

please do the following;


Follow these steps to uninstall Combofix

  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

[external image: Posted Image]


NEXT

Now to remove the rest of the tools that we have used in fixing your machine:
  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

If any logs/tools remain on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.



    WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox, IE and chrome.


  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    Think Prevention.
    PC Safety and Security–What Do I Need?.


**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.
Post #11
Thanks for all of your help. What is the consensus on Microsoft's Security Essentials program? Any suggestions fo a registry cleaner? My daughter has had this computer for quite a while and does not have any installation software. I would like to clean the computer out as much as possible, but with out the installation disks I cant format and reinstall. Again, Thanks for your assistance!
Post #12
I really like the MSSE, I use it myself. It's very light on resources and appears to do an excellent job. I don't recommend registry cleaners at all, they can do more harm than good. You are more than welcome stay safe :wavey: ~CB

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