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Spyware / Malware / Virus Removal

[Closed] Not Sure What's Wrong...

8 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Lets try this other one.

Run an on-line scan with Kaspersky

Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
  • Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View scan report at the bottom.

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  • Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
To post in your next reply:
Ken, I went to the Kaspersky site and proceeded to run the program. I downloaded the program and the database was updated. However, at this point the green "scan" area to the left of the green area does not contain any hyperlinks, (to allow me to select "My Computer"). So I am effectively unable to conduct the scan. Thanks, Matt

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