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Unable to log in to WTT,


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9 replies to this topic

#1 Jkc73

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Posted 23 February 2010 - 09:24 AM

Hi Guys. :wavey:

I have been given an all clear from Infections Removal.

Now I need to deal with a browser problem.

It contains both IE logging in to WTT and FF not closing down completely.(I can still view firefox.exe running in the taskmanager with 100% CPU Usage after closing FF.)

A few things were tried to fix this during my thread in the Infections Removal Forum, inzanity did request that I leave a link to the thread for your convenience. The link is in the first line of this post.

The current version of IE is 8.0.6001.18702 and FF is 3.5.8
FF add-ons
  • Adblock Plus 1.1.3
  • Better Privacy 1.47
  • Dr.Web anti-virus link checker 1.0.21
  • Fasterfox Lite 3.8.2Lite
  • Ghostery 2.0.3
  • Google Toolbar for Firefox 6.1.20091216W
  • Jav Quick Starter 1.0
  • Malware Search 0.9.1
  • NoScript 1.99.47
  • Privacy Plus 1.0.1
  • Split Browser 0.6.2009110501
  • Tab Mix Plus 0.3.8.2
  • Viral Threat Level
  • WOT 20091028
  • Xmarks 3.4.10


Thank You,
Jkc73 :thumbup:
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#2 SweetTech

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Posted 23 February 2010 - 09:31 AM

Jkc73, Have you tried to update your Firefox version to the latest 3.6 to see if you are still experiencing this issue?

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#3 Jkc73

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Posted 23 February 2010 - 09:42 AM

I will try that now,..I didn't know there was a 3.6. :lol:
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#4 Jkc73

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Posted 23 February 2010 - 10:09 AM

Jkc73,
Have you tried to update your Firefox version to the latest 3.6 to see if you are still experiencing this issue?

Ok :mellow: 1 down :notworthy:
I am not sure that it was the underlying fault, as Viral Threat Level is now not available, and just yesterday I had removed in the following order
  • iTunes
  • QuickTime
  • Apple Software Update
  • Apple Mobile Device Support
  • Bonjour
  • Apple Application Support (iTunes 9 or later)
To repair a family members iPod touch(as is the recommendation from apple, now I need to reinstall all again. :wacko: )
After this process I didn't realize if FF closed properly or not. :scratch:

Though it does appear to be closing now. :)

Thanks,
Jkc73
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#5 SweetTech

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Posted 23 February 2010 - 10:17 AM

Okay. Well we got one issue solved. :) I'm not too sure that I completely understand what is going on with IE. I quickly glanced through the thread just know, and from what I am able to gather you are unable to log into WTT using IE. What happens when you try and use IE to log into WTT? Does the page not load, do you receive any error messages? Are you running IE with any add-ons installed? Please forgive me if these questions have already been answered in the Infections thread, I don't have enough time at the moment to read through the whole thread, I'll take a closer look at it later on tonight when I get home. ST.

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#6 Jkc73

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Posted 23 February 2010 - 10:56 AM

SweetTech


What happens when you try and use IE to log into WTT?

This post here should help to see with some screen shots.
Another screen shot shows a little more here

Interesting results here

I'll take a closer look at it later on tonight when I get home.

I would very much appreciate it. :notworthy:
You will find that here is where it all starts. :smack:



Best Wishes, ^_^


Many Thanks.
Jkc73 :)
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#7 SweetTech

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Posted 23 February 2010 - 02:41 PM

Hello Jkc73,

I've had a chance to look through your malware thread, and I think I have a better idea of what inzanity has already asked you to complete.

I have a few different suggestions for you to try. It's important to note that some of these suggestions may cause you to lose access to customizations made by yourself to settings, passwords, etc. If you have settings that you need to keep on your Internet Explorer than please do not try those steps that I've outlined. I have tried to make sure that I've included warnings for the suggestions that may cause this to occur.

With that said please proceed with the following:

1.)

Lets try to add forums.whatthetech.com & whatthetech.com to your Trusted Sites list in IE.
In IE go to Tools > Internet Options > Security > Trusted Sites
Add the following two sites: forums.whatthetech.com and whatthetech.com
After adding the above two sites to the Trusted Sites list in IE try and log into the forums here at WTT to see if you are able to log in successfully.


If you still have no luck with the above try the following:


2.)

Go to Start > All Programs > Accessories > System Tools > IE with no Addons

Are you able to log into the forums successfully?

If your still not able to log in successfully try the following:

3.)

Launch Internet Explorer > Tools > Internet Options > Advanced Tab > Click Restore and then click Reset > Apply and then click OK.
Note:

Performing the above action in Internet Explorer will essentially reset your Internet Explorer settings to default. This means that they will be the same settings as when it was installed on your computer.

If you choose to delete personal settings you will delete any previously stored cookies, form data, passwords, or previously installed browser add-ons.

When you reset Internet Explorer to its default settings you will not have your favorites, feeds, web slices, and a few other personalized settings removed.

IMPORTANT NOTE:

Resetting Internet Explorer's settings is not reversible. After a restart of IE, all previous settings you changed/customized to your liking will be lost, and they CANNOT be recovered.


Let me know how you make out!

Best Regards,
SweetTech.

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#8 Jkc73

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Posted 23 February 2010 - 09:56 PM

SweetTech

That's 2 from 2, for the record. :thumbup:

Lets try to add forums.whatthetech.com & whatthetech.com to your Trusted Sites list in IE.
In IE go to Tools > Internet Options > Security > Trusted Sites
Add the following two sites: forums.whatthetech.com and whatthetech.com
After adding the above two sites to the Trusted Sites list in IE try and log into the forums here at WTT to see if you are able to log in successfully.

:unsure: :wacko: :thumbup: :notworthy:

A little strange after earlier doing the below, and failing. :wacko:
Though you can't argue with results.

Launch Internet Explorer > Tools > Internet Options > Advanced Tab > Click Restore and then click Reset > Apply and then click OK.
Note:

Performing the above action in Internet Explorer will essentially reset your Internet Explorer settings to default. This means that they will be the same settings as when it was installed on your computer.

If you choose to delete personal settings you will delete any previously stored cookies, form data, passwords, or previously installed browser add-ons.

When you reset Internet Explorer to its default settings you will not have your favorites, feeds, web slices, and a few other personalized settings removed.


Regards,
Jkc73 :thumbup:


Note:Posted with IE

Edited by Jkc73, 23 February 2010 - 09:56 PM.

~ Jkc73
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#9 SweetTech

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Posted 24 February 2010 - 08:50 AM

I'm glad to hear that you are now able to access WTT via IE. ST.

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#10 Jkc73

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Posted 24 February 2010 - 09:05 AM

Yes thanks again SweetTech, :thumbup: Not that I will be using IE to access WTT very often as I am sold as far as browsers go, :rofl: at least at the moment. FF for me. :yeah:
~ Jkc73
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