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[Resolved] [Resolved] Antivirus XP 2010 can't seem to shift it!

5 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Hi Guys Have had an infection of Antivirus XP 2010 for the last 24hrs or so, and just can't seem to shift it. I've followed the steps in the Are You Infected topic without success. I have Malwarebytes Anti-Malware on my machine anyway, but can't update it beyond database version 3458 (12/30/2009) as whilst it'll download the update, it won't install it (I suspect as the virus knows it'll zap it)! And when I run Malwarebytes database version 3458 it fails to find anything wrong. Grateful for any help you clever folk can offer. many thanks Nick
[external image: Posted Image]


DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.



Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")


Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:


XP Users

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.
Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.
When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:
Double-click on the Folder Options icon.
Click on the View tab.


If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.
Click on Show Hidden Files or Folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.




Please do not delete anything unless instructed to.


We've been seeing some Java infections lately.
Go here and follow the instructions to clear your Java Cache


Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

It's normal after running ATF cleaner that the PC will be slower to boot the first time.

Next:


Download ComboFix from one of these locations:

Link 1
Link 2 If using this link, Right Click and select Save As.


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.

    Note: If you have SP3, use the SP2 package.If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.


Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.


Also please describe how your computer behaves at the moment.
Thanks very much LDTate Here's what happened: 1. tried to clear my Java cache. Went to the Control Panel and double-clicked on the Java icon, but then got a Windows error message "C:\WINDOWS\system32\rundll32 Application not found" Shall I continue to the ATF Cleaner stage, or there no point if I can't clear the Java cache first? Nick
Downloaded ATF Cleaner to my desktp without any problem, but when I double-clicked it to run the programme I get the 'Open With' box and am invited to 'Chose the program you want to use to open this file' . I've been getting this for the past 15 hours or so, whenever I've clicked on a shortcut or .exe file on my desktop. Thoughts? Nick
OK.

Let sdo this first and then start fron the begining.

Vista users:
1. These tools MUST be run from the executable. (.exe)
2. With Admin Rights (Right click, choose "Run as Administrator") every time you run them



1) exeHelper
Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
Ok - log text says: exeHelper by Raktor Build 20091220 Run at 13:02:46 on 02/13/10 Now searching… Checking for numerical processes… Checking for sysguard processes… Checking for bad processes… Checking for bad files… Checking for bad registry entries… Resetting filetype association for .exe Resetting filetype association for .com Resetting userinit and shell values… Resetting policies… –Finished– Assuming that's fixed that particular gremlin, shall I start with the Jave cache and ATF cleaner instructions now? Nick
Many thanks LDTate - that seems to have fixed it!

Here's the ComboFix log, but a quick whizz round the various programs on my desktop indicates they are all operating as normal.

Subject to you confirming I've nothing else to worry about, I'll say thanks once again, and whizz off to your PayPal site to give a donation for all your (and your colleagues) help.

Regards

Nick

ComboFix 10-02-12.01 - Nick 13/02/2010 13:17:34.3.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2037.1440 [GMT 0:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
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c:\documents and settings\Nick\Local Settings\Temporary Internet Files\86Ynb2.jpg
c:\documents and settings\Nick\Local Settings\Temporary Internet Files\jBmoxAb.jpg
c:\documents and settings\Nick\Local Settings\Temporary Internet Files\M6xlm3PAy.jpg
c:\documents and settings\Nick\Local Settings\Temporary Internet Files\o4668.jpg
c:\recycler\NPROTECT
C:\Thumbs.db
c:\windows\Downloaded Program Files\popcaploader.dll
c:\windows\Downloaded Program Files\popcaploader.inf

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
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——-\Legacy_BOONTY_GAMES
——-\Service_Boonty Games


((((((((((((((((((((((((( Files Created from 2010-01-13 to 2010-02-13 )))))))))))))))))))))))))))))))
.

2010-02-12 10:04 . 2010-02-12 10:04 ——– d—–r- c:\program files\Norton Support
2010-02-08 21:05 . 2010-02-08 21:05 ——– d—–w- c:\documents and settings\Nick\Application Data\Virtual Prophecy
2010-02-07 18:09 . 2010-02-07 18:09 ——– d—–w- c:\program files\iPod
2010-02-07 10:14 . 2010-02-07 10:14 ——– d—–w- c:\documents and settings\Nick\Application Data\LaJangada
2010-02-03 17:24 . 2010-02-03 17:24 ——– d—–w- c:\documents and settings\Nick\Application Data\GameMill
2010-02-03 17:24 . 2010-02-03 17:24 ——– d—–w- c:\documents and settings\All Users\Application Data\GameMill
2010-02-02 21:58 . 2010-02-02 21:58 ——– d—–w- c:\documents and settings\Nick\Application Data\Gestalt Games
2010-01-29 20:54 . 2010-01-29 20:54 ——– d—–w- c:\documents and settings\All Users\TheFallTrilogy
2010-01-29 11:38 . 2010-01-29 11:38 ——– d—–w- c:\documents and settings\Nick\Local Settings\Application Data\Menge
2010-01-26 21:38 . 2010-01-26 21:38 ——– d—–w- c:\documents and settings\Nick\Application Data\SevenSails
2010-01-24 18:52 . 2010-01-24 18:52 ——– d—–w- c:\documents and settings\Nick\Application Data\SpinTop Games
2010-01-24 09:07 . 2010-01-24 09:07 ——– d—–w- c:\documents and settings\Nick\Application Data\Zylom
2010-01-24 09:06 . 2010-01-30 09:30 ——– d—–w- c:\program files\Zylom Games
2010-01-23 17:26 . 2010-01-23 17:26 ——– d—–w- c:\documents and settings\All Users\Application Data\BOONTY
2010-01-23 17:26 . 2010-01-23 17:26 ——– d—–w- c:\program files\Common Files\BOONTY Shared
2010-01-23 17:26 . 2010-01-23 17:26 ——– d—–w- c:\program files\BoontyGames
2010-01-23 17:26 . 2010-01-23 17:26 ——– d—–w- c:\program files\Boonty
2010-01-23 16:16 . 2010-01-23 16:16 ——– d—–w- c:\program files\Amazing Adventures The Caribbean Secret
2010-01-23 14:38 . 2010-01-23 14:40 ——– d—–w- c:\program files\The Serpent of Isis
2010-01-19 23:52 . 2010-01-19 23:52 ——– d—–w- c:\program files\QuickTime
2010-01-16 15:24 . 2010-01-16 17:00 ——– d—–w- c:\documents and settings\All Users\Application Data\NOS
2010-01-16 15:24 . 2010-01-16 15:24 ——– d—–w- c:\program files\NOS

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-02-13 13:27 . 2007-12-17 07:32 ——– d—–w- c:\documents and settings\All Users\Application Data\Kontiki
2010-02-13 13:23 . 2007-10-18 14:42 ——– d—a-w- c:\documents and settings\All Users\Application Data\TEMP
2010-02-12 23:03 . 2008-03-25 22:16 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2010-02-12 10:07 . 2007-10-13 12:36 ——– d—–w- c:\program files\Symantec
2010-02-10 21:56 . 2008-04-02 07:34 ——– d—–w- c:\program files\SpywareBlaster
2010-02-10 20:00 . 2007-10-13 15:50 ——– d—–w- c:\documents and settings\All Users\Application Data\Microsoft Help
2010-02-07 22:25 . 2009-06-25 15:30 ——– d—–w- c:\documents and settings\Nick\Application Data\ERS G-Studio
2010-02-07 22:24 . 2007-10-28 13:47 ——– d—–w- c:\documents and settings\All Users\Application Data\BigFishGamesCache
2010-02-07 18:10 . 2009-10-30 17:37 ——– d—–w- c:\program files\iTunes
2010-02-07 18:09 . 2009-04-19 16:02 ——– d—–w- c:\program files\Common Files\Apple
2010-02-07 18:00 . 2010-02-07 18:00 72488 —-a-w- c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 9.0.3.15\SetupAdmin.exe
2010-02-05 23:25 . 2007-10-13 12:16 83816 —-a-w- c:\documents and settings\Nick\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2010-02-03 22:56 . 2009-07-29 21:29 68976 —ha-w- c:\windows\system32\mlfcache.dat
2010-02-03 09:00 . 2010-02-13 08:24 84912 —-a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100212.039\NAVENG.SYS
2010-02-03 09:00 . 2010-02-13 08:24 1324720 —-a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100212.039\NAVEX15.SYS
2010-02-02 17:44 . 2007-10-08 20:22 ——– d—–w- c:\program files\Google
2010-02-01 23:20 . 2007-10-28 19:31 10 —-a-w- c:\windows\popcinfo.dat
2010-01-24 09:06 . 2008-06-28 00:04 ——– d—–w- c:\documents and settings\All Users\Application Data\Zylom
2010-01-23 19:17 . 2009-05-22 18:14 ——– d—–w- c:\program files\Hidden Expedition - Amazon
2010-01-23 12:43 . 2009-01-28 19:36 ——– d—–w- c:\documents and settings\All Users\Application Data\Rumbic Studio
2010-01-22 20:08 . 2007-11-23 14:11 ——– d—–w- c:\documents and settings\All Users\Application Data\CyberLink
2010-01-22 08:19 . 2009-08-23 16:10 ——– d—–w- c:\program files\Microsoft Silverlight
2010-01-16 16:55 . 2009-07-13 21:16 ——– d—–w- c:\program files\Common Files\Adobe AIR
2010-01-16 16:55 . 2010-01-16 16:55 1956528 —-a-w- c:\documents and settings\All Users\Application Data\NOS\Adobe_Downloads\install_flash_player_ax.exe
2010-01-16 16:55 . 2010-01-16 16:55 86016 —-a-w- c:\documents and settings\All Users\Application Data\NOS\Adobe_Downloads\arh.exe
2010-01-16 13:09 . 2007-10-08 20:22 ——– d—–w- c:\program files\Common Files\Adobe
2010-01-14 03:19 . 2010-01-14 03:19 181408 —-a-w- c:\documents and settings\LocalService\Local Settings\Application Data\FontCache3.0.0.0.dat
2010-01-10 13:24 . 2009-06-18 22:24 ——– d—–w- c:\program files\Mystery Case Files - Return to Ravenhearst
2010-01-09 15:57 . 2008-10-24 22:23 ——– d—–w- c:\program files\Mystery Case Files - Ravenhearst
2010-01-09 10:15 . 2010-01-09 10:15 ——– d—–w- c:\documents and settings\Nick\Application Data\YoudaGames
2010-01-09 09:45 . 2007-10-28 13:47 ——– d—–w- c:\program files\bfgclient
2010-01-08 22:27 . 2008-07-01 21:20 ——– d—–w- c:\program files\DivX
2010-01-08 22:26 . 2010-01-08 22:26 ——– d—–w- c:\program files\Common Files\DivX Shared
2010-01-05 21:39 . 2010-01-05 21:39 ——– d—–w- c:\program files\Windows Media Adapter v615
2010-01-05 21:39 . 2007-10-18 15:07 ——– d—–w- c:\program files\CaptureWiz
2010-01-05 10:00 . 2004-08-10 11:51 832512 —-a-w- c:\windows\system32\wininet.dll
2010-01-05 10:00 . 2009-07-03 21:22 78336 —-a-w- c:\windows\system32\ieencode.dll
2010-01-05 10:00 . 2004-08-10 11:50 17408 —-a-w- c:\windows\system32\corpol.dll
2010-01-04 09:03 . 2009-12-26 14:14 ——– d—–w- c:\documents and settings\All Users\Application Data\Ulead Systems
2010-01-04 09:03 . 2007-10-08 20:16 ——– d–h–w- c:\program files\InstallShield Installation Information
2010-01-01 21:15 . 2008-12-15 21:51 ——– d—–w- c:\documents and settings\All Users\Application Data\Alawar Stargaze
2010-01-01 11:35 . 2008-10-24 19:48 ——– d—–w- c:\documents and settings\Nick\Application Data\Flood Light Games
2010-01-01 11:35 . 2008-10-24 19:48 ——– d—–w- c:\documents and settings\All Users\Application Data\Flood Light Games
2009-12-31 23:44 . 2009-12-31 23:22 ——– d—–w- c:\documents and settings\Nick\Application Data\OtherSide Realm of Eons
2009-12-31 23:22 . 2007-11-09 21:01 ——– d—–w- c:\documents and settings\Nick\Application Data\PlayFirst
2009-12-31 23:22 . 2007-11-09 21:01 ——– d—–w- c:\documents and settings\All Users\Application Data\PlayFirst
2009-12-31 16:50 . 2004-08-10 11:51 353792 —-a-w- c:\windows\system32\drivers\srv.sys
2009-12-31 12:37 . 2009-12-31 12:31 ——– d—–w- c:\documents and settings\All Users\Application Data\Artist Colony
2009-12-30 11:36 . 2009-12-30 11:36 ——– d—–w- c:\documents and settings\Nick\Application Data\iMaxGen
2009-12-29 19:56 . 2008-10-30 08:31 ——– d—–w- c:\documents and settings\Nick\Application Data\MysteryStudio
2009-12-28 10:08 . 2009-12-28 10:07 ——– d—–w- c:\documents and settings\All Users\Application Data\The Mirror Mysteries
2009-12-26 18:31 . 2008-10-08 17:20 ——– d—–w- c:\documents and settings\Nick\Application Data\JoyBits
2009-12-26 14:33 . 2009-12-26 14:20 ——– d—–w- c:\documents and settings\Nick\Application Data\Ulead Systems
2009-12-24 21:02 . 2009-12-24 21:01 ——– d—–w- c:\documents and settings\Nick\Application Data\TitanicMystery
2009-12-24 14:24 . 2007-12-04 18:59 ——– d—–w- c:\documents and settings\All Users\Application Data\MumboJumbo
2009-12-24 12:42 . 2009-12-24 12:42 ——– d—–w- c:\documents and settings\Nick\Application Data\ChaYoWo Games
2009-12-24 10:50 . 2009-05-12 08:35 ——– d—–w- c:\documents and settings\Nick\Application Data\Orneon
2009-12-23 21:59 . 2009-10-29 10:20 ——– d—–w- c:\documents and settings\Nick\Application Data\Big Fish Games
2009-12-16 18:43 . 2004-08-10 12:01 343040 —-a-w- c:\windows\system32\mspaint.exe
2009-12-14 19:15 . 2009-12-14 19:15 2146304 —-a-w- c:\windows\system32\GPhotos.scr
2009-12-14 14:22 . 2009-09-09 23:04 95744 —-a-w- c:\documents and settings\All Users\Application Data\SpeedBit\DAP\SDCondition.dll
2009-12-14 07:08 . 2004-08-10 11:50 33280 —-a-w- c:\windows\system32\csrsrv.dll
2009-12-09 09:00 . 2010-02-13 08:24 2747440 —-a-w- c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100212.039\CCERASER.DLL
2009-12-08 19:26 . 2004-08-10 11:51 2145280 —-a-w- c:\windows\system32\ntoskrnl.exe
2009-12-08 18:43 . 2004-08-03 21:59 2023936 —-a-w- c:\windows\system32\ntkrnlpa.exe
2009-12-05 15:44 . 2009-12-05 15:36 1074 —-a-w- c:\windows\checkip.dat
2009-12-04 18:22 . 2004-08-10 11:51 455424 —-a-w- c:\windows\system32\drivers\mrxsmb.sys
2009-11-27 17:11 . 2004-08-10 11:51 1291776 —-a-w- c:\windows\system32\quartz.dll
2009-11-27 17:11 . 2004-08-03 23:56 17920 —-a-w- c:\windows\system32\msyuv.dll
2009-11-27 16:07 . 2004-08-10 11:51 28672 —-a-w- c:\windows\system32\msvidc32.dll
2009-11-27 16:07 . 2001-08-17 21:36 8704 —-a-w- c:\windows\system32\tsbyuv.dll
2009-11-27 16:07 . 2004-08-10 11:51 11264 —-a-w- c:\windows\system32\msrle32.dll
2009-11-27 16:07 . 2004-08-10 11:50 84992 —-a-w- c:\windows\system32\avifil32.dll
2009-11-27 16:07 . 2004-08-03 23:56 48128 —-a-w- c:\windows\system32\iyuv_32.dll
2009-11-21 15:51 . 2004-08-10 11:50 471552 —-a-w- c:\windows\AppPatch\aclayers.dll
2009-11-20 11:08 . 2009-07-13 21:16 38784 —-a-w- c:\documents and settings\Nick\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
2008-05-28 21:41 . 2008-05-28 21:41 0 —-a-w- c:\program files\temp01
2008-03-10 12:48 . 2008-03-10 12:48 2939142 —-a-w- c:\program files\FLVplayr.exe
2006-05-03 09:06 . 2009-10-03 19:07 163328 –sh–r- c:\windows\system32\flvDX.dll
2007-02-21 10:47 . 2009-10-03 19:07 31232 –sh–r- c:\windows\system32\msfDX.dll
2008-03-16 12:30 . 2009-10-03 19:07 216064 –sh–r- c:\windows\system32\nbDX.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
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*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{FF6C3CF0-4B15-11D1-ABED-709549C10000}]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DownloadAccelerator"="c:\program files\DAP\DAP.EXE" [2009-09-30 2803200]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Dell DataSafe Online"="c:\program files\Dell DataSafe Online\DataSafeOnline.exe" [2009-11-13 1807600]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2008-04-14 15360]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SymEFA.sys]
@="FSFilter Activity Monitor"

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Kontiki\\KService.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360\0308000.029\SymEFA.sys [02/02/2010 07:55 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\N360\0308000.029\BHDrvx86.sys [02/02/2010 07:55 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\N360\0308000.029\cchpx86.sys [02/02/2010 07:55 482432]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20100210.001\IDSXpx86.sys [12/02/2010 22:07 329592]
R2 N360;Norton 360;c:\program files\Norton\Norton 360\Engine\3.8.0.41\ccSvcHst.exe [02/02/2010 07:54 117640]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [09/09/2009 08:00 102448]
S2 gupdate1c98b053f265486;Google Update Service (gupdate1c98b053f265486);c:\program files\Google\Update\GoogleUpdate.exe [09/02/2009 22:25 133104]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
getPlusHelper REG_MULTI_SZ getPlusHelper
.
Contents of the 'Scheduled Tasks' folder

2010-02-13 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-02-09 22:24]

2010-02-13 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-02-09 22:24]

2010-02-13 c:\windows\Tasks\Symantec NetDetect.job
- c:\program files\Symantec\LiveUpdate\NDETECT.EXE [2009-09-09 13:21]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.google.co.uk/
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
IE: &Clean Traces - c:\program files\DAP\Privacy Package\dapcleanerie.htm
IE: &Download with &DAP - c:\program files\DAP\dapextie.htm
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Customize Menu - file://c:\program files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
IE: Download &all with DAP - c:\program files\DAP\dapextie2.htm
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
IE: Fill Forms - file://c:\program files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
IE: Save Forms - file://c:\program files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
DPF: {05CDEE1D-D109-4992-B72B-6D4F5E2AB731} - hxxp://static.photobox.co.uk/sg/common/ImageUploader4.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://www.popcap.com/webgames/popcaploader_v10.cab
.
- - - - ORPHANS REMOVED - - - -

ShellExecuteHooks-{EDB0E980-90BD-11D4-8599-0008C7D3B6F8} - (no file)



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-02-13 13:24
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\N360]
"ImagePath"="\"c:\program files\Norton\Norton 360\Engine\3.8.0.41\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton\Norton 360\Engine\3.8.0.41\diMaster.dll\" /prefetch:1"
.
——————— LOCKED REGISTRY KEYS ———————

[HKEY_USERS\S-1-5-21-2959595918-2484577333-2837235484-1006\Software\Microsoft\SystemCertificates\AddressBook*]
@Allowed: (Read) (RestrictedCode)
@Allowed: (Read) (RestrictedCode)
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'explorer.exe'(3252)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
———————— Other Running Processes ————————
.
c:\program files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Kontiki\KService.exe
c:\program files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
c:\program files\Dell Support Center\bin\sprtsvc.exe
c:\windows\System32\StkASv2K.exe
.
**************************************************************************
.
Completion time: 2010-02-13 13:30:09 - machine was rebooted
ComboFix-quarantined-files.txt 2010-02-13 13:30
ComboFix2.txt 2008-03-31 19:24
ComboFix3.txt 2008-03-30 22:11

Pre-Run: 61,343,244,288 bytes free
Post-Run: 61,427,970,048 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

- - End Of File - - 83B17217C198E626DEC62719BFD89F38
Make sure you have an Anti-Virus program.
If you need a free one:


Only run one AVG at a time.


Use an AntiVirus Software - Choose only one - More than one will conflict. It is very important that your computer has anti-virus software running to protect against viruses. Update Antivirus prior to manual scans as necessary or as used. Please only choose one, having more than one can cause problems, such as crashes and your computer to slow down.



Good job :thumbup:

The following will implement some cleanup procedures as well as reset System Restore points:

  • Click START then RUN
  • Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

    • [external image: Posted Image]


    If you used DeFogger
    You must remember to re-enable your Emulation drivers once we are finished, double click DeFogger to run the tool.

    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK
    IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_enable which will appear on your desktop.

    Your Emulation drivers are now re-enabled.


    To be on the safe side, I would also change all my passwords.



    Here's my usual all clean post

    Log looks good :D


    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
      • From within Internet Explorer click on the Tools menu and then click on Options.
      • Click once on the Security tab
      • Click once on the Internet icon so it becomes highlighted.
      • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is succeptible to being hacked and taken over.
    I am very serious about this and see it happen almost every day with my clients.
    Simply using a Firewall in its default configuration can lower your risk greatly.

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
    This will ensure your computer has always the latest security updates available installed on your computer.
    If there are new updates to install, install them immediately, reboot your computer, and revisit the site
    until there are no more critical updates.

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly.
    Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.


I would suggest you read How to Prevent Malware:
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