When I try to Run Fix in the OTL program, the background changes back to my original background, the entire taskbar at the bottom (the one with the system tray and the start button) completely disappears, and the OTL program remains. Through this process it completely locks up. It doesn't exactly freeze, but the OTL program changes to "not responding", and I can't do "control, alt, delete" as it just brings up a notice saying that the administrator has locked that task or something like that. Obviously this is something with the virus because I am the owner of this computer and haven't changed anything like that.
Paul
Please restart your computer manually(push the power button in until your computer restarts/shuts down.)
We are going to use a different tool now.
Running ComboFix
Download ComboFix from one of the following locations: Link 1 Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
* IMPORTANT - Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
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Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
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Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply. Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
Please make sure you include the ComboFix log in your next reply as well as describe how your computer is running now
Hello yaaaabuddy03!
It's been several days since I last posted instructions for you to complete. Do you still require assistance in getting your computer cleaned up?
Thanks,
SweetTech.
