[Closed] Google redirect and cpu 100%

Hello, i saw another post for this problem and i have it myself
i thought it might be different with me so yeah…
here's the hijackthis log cuz that what most people ask for….
also my computer goes to 100% cpu once in a while

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 오후 2:11:42, on 2010-01-09
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Samsung\Fan Speed Control\FSC.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\IE Accelerator\IEAccelerator.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Windowside\wsd32.exe
C:\Program Files\VMware\VMware Workstation\vmware-tray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\Sandboxie\SbieCtrl.exe
C:\Documents and Settings\Big Bird\Application Data\SanDisk\Sansa Updater\SansaDispatch.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\ESTsoft\ALYac\AYAgent.aye
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Firebird\Firebird_2_1\bin\fbguard.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VirusScan\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\WINDOWS\system32\npkcmsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Sandboxie\SbieSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\vmnat.exe
C:\Program Files\Windowside\wsdsvc32.exe
C:\Program Files\VMware\VMware Workstation\vmware-authd.exe
C:\WINDOWS\system32\vmnetdhcp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Firebird\Firebird_2_1\bin\fbserver.exe
C:\Program Files\Internet Download Manager\IEMonitor.exe
C:\PROGRA~1\McAfee\VirusScan\mcsysmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\Foxit Software\Foxit Reader\Foxit Reader.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R3 - URLSearchHook: Winamp Search Class - {57BCA5FA-5DBB-45a2-B558-1755C3F6253B} - C:\Program Files\Winamp Toolbar\winamptb.dll
O2 - BHO: IDMIEHlprObj Class - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: Winamp Toolbar Loader - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files\Winamp Toolbar\winamptb.dll
O2 - BHO: flashget urlcatch - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files\FlashGet\jccatch.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: ALToolBar BHO - {7F1A79F9-78D1-4186-9F60-EE0B63DF042A} - C:\Program Files\ESTsoft\ALToolbar\ALToolBand_1311.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Mega Manager IE Click Monitor - {bf00e119-21a3-4fd1-b178-3b8537e75c92} - C:\Program Files\Megaupload\Mega Manager\MegaIEMn.dll
O2 - BHO: IWebInterception Class - {BFDDBDBB-F62C-4D4A-B574-59D276F47196} - C:\Program Files\Click To Tweak [Basic]\WebInterception.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: FlashGet GetFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\Program Files\FlashGet\getflash.dll
O3 - Toolbar: Veoh Web Player Video Finder - {0FBB9689-D3D7-4f7a-A2E2-585B10099BFC} - C:\Program Files\Veoh Networks\VeohWebPlayer\VeohIEToolbar.dll
O3 - Toolbar: (no name) - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - (no file)
O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll
O3 - Toolbar: (no name) - {A057A204-BACC-4D26-C39E-35F1D2A32EC8} - (no file)
O3 - Toolbar: ALToolBar - {38FBE93D-4CA1-4414-AF6A-94920C5BD8DA} - C:\Program Files\ESTsoft\ALToolbar\ALToolBand_1311.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [AVStation Premium 3.75] C:\Program Files\Samsung\AVStation Premium 3.75\AVSAgent.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Fan Speed Control] C:\Program Files\Samsung\Fan Speed Control\FSC.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [IE Accelerator] C:\Program Files\IE Accelerator\IEAccelerator.exe /Auto
O4 - HKLM\..\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [IOJ Daemon] C:\Program Files\IOJ\IOJ Daemon.exe
O4 - HKLM\..\Run: [SMSTray] C:\Program Files\Samsung\EmoDio\SMSTray.exe
O4 - HKLM\..\Run: [ALYac] "C:\Program Files\ESTsoft\ALYac\AYUpdate.exe" /run
O4 - HKLM\..\Run: [Flashget] C:\Program Files\FlashGet\FlashGet.exe /min
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [wsd32] C:\Program Files\Windowside\wsd32.exe
O4 - HKLM\..\Run: [vmware-tray] "C:\Program Files\VMware\VMware Workstation\vmware-tray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [realsafeS] C:\Program Files\realsafe\realsafeU.exe
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PeerGuardian] C:\Program Files\PeerGuardian2\pg2.exe
O4 - HKCU\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot
O4 - HKCU\..\Run: [SandboxieControl] "C:\Program Files\Sandboxie\SbieCtrl.exe"
O4 - HKCU\..\Run: [SansaDispatch] C:\Documents and Settings\Big Bird\Application Data\SanDisk\Sansa Updater\SansaDispatch.exe
O4 - HKUS\S-1-5-19\..\Run: [ctfmon.exe] ctfmon.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [ctfmon.exe] ctfmon.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] ctfmon.exe (User 'Default user')
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &FlashGet으로 모두 받기 - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: &FlashGet으로 받기 - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: &Winamp Search - C:\Documents and Settings\All Users\Application Data\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Download all links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download Link Using Mega Manager… - C:\Program Files\Megaupload\Mega Manager\mm_file.htm
O8 - Extra context menu item: Download with &FileFactory Turbo - C:\Program Files\FileFactory Turbo\Plugins\IE\FileFactoryIE.html
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\Microsoft Office\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: 알툴바 빠른검색(&Q) - res://C:\Program Files\ESTsoft\ALToolbar\ALToolBand_1311.dll/23/SEARCH.HTML
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\Microsoft Office\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\Microsoft Office\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\Microsoft Office\Office12\REFIEBAR.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra 'Tools' menuitem: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware workstation\vsocklib.dll
O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware workstation\vsocklib.dll
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {072039AB-2117-4ED5-A85F-9B9EB903E021} (NowStarter Control) - http://www.clubbox.co.kr/neo.fld/NowStarter.cab
O16 - DPF: {12D50929-57AF-4B39-88B9-03B239E4C72E} (VarovisionPlayer Control) - http://img.mureka.co.kr/alsong/VarovisionPlayerX.cab
O16 - DPF: {3F68E1C3-39EC-4990-85E3-ABFE61AB86C5} (BugsInstaller Control) - http://dl.bugsm.co.kr/install/BugsInstaller.cab
O16 - DPF: {7E9FDB80-5316-11D4-B02C-00C04F0CD404} (XecureWeb 4.0 Client Control) - http://www.samsungcard.co.kr/XecureDemo/Xe…/xw_install.cab
O16 - DPF: {8B26DAE6-7ECA-453F-96BD-8DC7068C15FD} (ILSWebFunction Class) - http://www.lolsong.com/app/down/ILSWebFunction.cab
O16 - DPF: {BD6BB450-7C69-43B8-96F3-689CAE57AB51} (SBSWebPlayer Class) - http://netv.sbs.co.kr/object/player/SBSWebPlayer.cab
O16 - DPF: {D6FCA8ED-4715-43DE-9BD2-2789778A5B09} (NPKCX Control) - http://update.nprotect.net/keycrypt/samsungcard/npkcx.cab
O16 - DPF: {D912AABC-6CB0-416F-85B6-CABBB86FD558} (INIwallet60 Control) - http://plugin.inicis.com/wallet60/INIwallet60.cab
O16 - DPF: {DC4207CE-C03E-4449-ACB1-032CA4137053} (Npz Control) - http://update.nprotect.net/nprotect2007/samsungcard/npz.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\Skype4COM.dll
O23 - Service: Bonjour 서비스 (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Firebird Guardian - DefaultInstance (FirebirdGuardianDefaultInstance) - FirebirdSQL Project - C:\Program Files\Firebird\Firebird_2_1\bin\fbguard.exe
O23 - Service: Firebird Server - DefaultInstance (FirebirdServerDefaultInstance) - FirebirdSQL Project - C:\Program Files\Firebird\Firebird_2_1\bin\fbserver.exe
O23 - Service: Google Update Service (gupdate1c986c48f6966b2) (gupdate1c986c48f6966b2) - Google Inc - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: iPod 서비스 (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VirusScan\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VirusScan\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VirusScan\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: npkcmsvc - INCA Internet Co., Ltd. - C:\WINDOWS\system32\npkcmsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sandboxie Service (SbieSvc) - tzuk - C:\Program Files\Sandboxie\SbieSvc.exe
O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-ufad.exe
O23 - Service: uvnc_service - UltraVNC - C:\Program Files\UltraVNC\winvnc.exe
O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-authd.exe
O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\WINDOWS\system32\vmnetdhcp.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\WINDOWS\system32\vmnat.exe
O23 - Service: Windowside Management Service (wsdsvc32) - Unknown owner - C:\Program Files\Windowside\wsdsvc32.exe

–
End of file - 14570 bytes

are we allowed to bump?
well this is a bump but are we allowed to?

Due, in part, to the large numbers of HJT logs being posted, there are four things that you need to be aware of.

1) If you have already posted this log at another forum, you need to post here that you have done so and this topic will be closed.
Multiple posting not only ties up valuable resources, but could also result is some unpleasant side-effects for your system if you follow two sets of instructions at the same time.
If, during research, an identical log is identified at another forum, this thread will be closed.

2) If you don't post a meaningful reply to any of my posts within five days, this thread will be closed. Due to limited free time I can only have so many open threads at any one time and if yours isn't active, somebody else's will be.
If, by omission, the thread hasn't be closed after five days and you post, it will just serve as a reminder to me to close it.
Please note that "I just dropped in to say Hi!" isn't a meaningful reply!

3) Malware removal is a tricky business, and malware writers don't tend to worry about the damage their creations do, so it is advisable to back-up all important files BEFORE we start. Although most cases have a successful conclusion, on occasion things don't go according to plan and it is better to be prepared for the worst.

4) Back-ups can get lost or damaged, so make two if the files are that important to you!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Pay a visit to the ESET Online Scanner.

Click the ESET Online Scanner button, read the info in the new window, check the appropriate box and click Start.
Accept the ActiveX download, and allow it to install.
Once this has been completed, you will see the Computer Scan settings page - ensure that you uncheck the "Remove found threats" box and then click Start.
The virus signature database will now need to be downloaded, so don't forget to instruct your firewall to permit it if it asks.
The above will take a little time, so now is a good time to fire up the kettle and open the biccies.
Once the scan has completed you will be shown the results - assuming that the scanner has found anything.
Click List of found threats and then Export to text file… and save the log somewhere convenient.
You can then close out the scanner - don't bother uninstalling it as you may need to use it again.
Please post the contents of this file in your next reply, or let me know that nothing was identified.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Download Sec-Info2.zip from here and save it to your Desktop. You will need to extract the file.

Right click on the zipped folder and from the menu that appears, click on Extract All…
In the 'Extraction Wizard' window that opens, click on Next> and in the next window that appears, click on Next> again.
In the final window, click on Finish

You should now see a folder with a file in it - double click Sec-info2.vbs to run it.
Once you have been informed that the script has completed, a text file called Sec-Info.txt should be created in the same folder - you may need to wait a couple of seconds for it to appear..
Please copy and paste the contents of the text file into your next reply and then you can delete both of the folders and their contents.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Run HJT and click on Open the Misc Tools section.

Click Open Uninstall Manager…
Click Save list… and save it to your Desktop.
Copy and paste the file uninstall_list.txt into your next reply.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Go here and click the Download EXE button at the top and save the file to your Desktop - the file is randomly named to try to sidestep the actions of certain malicious files.
Double click the file to begin:

If you get a pop-up regarding rootkit activity and are asked if you want to scan, click No, and then Save… the log with any name to a handy location - the Desktop is always a good choice.
If you don't get the warning about rootkit activity you don't need to save the log.
Make sure all the boxes on the right of the screen are checked, EXCEPT for
- Sections
- IAT/EAT
- Show All
- All drives except your main one, which is usually C:\.
Click the Scan button on the right.
When the scan has completed, (you'll have time for a snack and a cuppa!), click the Save… button and again save the log with any name to a handy location.

Post the contents of the log(s) into your next reply. The Preview option on the forum may show the whole log(s) being posted, but they sometimes get cut down when the actual post is made, so please check the post once it is completed.

✨ Ask AI

Ask AI