[Closed] mbam and avg wont update

I have a malware infection and cant find it. I have run Mbam 1.43. The update part returns error code: 732(12029,0) The scan then ran and found one problem. The log is below and I tried to attach the Gmer log but it is 1.4 MB big. Malwarebytes' Anti-Malware 1.43 Database version: 3458 Windows 5.1.2600 Service Pack 3 Internet Explorer 8.0.6001.18702 1/2/2010 4:10:33 PM mbam-log-2010-01-02 (16-10-33).txt Scan type: Quick Scan Objects scanned: 136718 Time elapsed: 5 minute(s), 42 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 1 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: C:\Documents and Settings\Tom Wallin\Desktop\winlogon.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

Hi wallincc, welcome to the forum.

To make cleaning this machine easier

• Please do not uninstall/install any programs unless asked to
  It is more difficult when files/programs are appearing in/disappearing from the logs.
• Please do not run any scans other than those requested
• Please follow all instructions in the order posted
• All logs/reports, etc.. must be posted in Notepad. Please ensure that word wrap is unchecked. In notepad click format, uncheck word wrap if it is checked.
• Do not attach any logs/reports, etc.. unless specifically requested to do so.
• If you have problems with or do not understand the instructions, Please ask before continuing.
• Please stay with this thread until given the All Clear. A absence of symptoms does not mean a clean machine.

tried to attach the Gmer log but it is 1.4 MB big.

When you ran GMER, did you use the settings as set out below? The log should not have been than big.

Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.

• Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
• If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.
  
  [external image: Posted Image]
  Click the image to enlarge it
  
• In the right panel, you will see several boxes that have been checked. Uncheck the following …
  • Sections
  • IAT/EAT
  • Drives/Partition other than Systemdrive (typically C:\)
  • Show All (don't miss this one)
• Then click the Scan button & wait for it to finish.
• Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  
• Save it where you can easily find it, such as your desktop, and post it in your next reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries

Thanks

Hi, Do you still need help with this? Thanks

Due to inactivity this topic will be closed. If you need help please start a new thread.