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Spyware / Malware / Virus Removal

[Resolved] Redirect in IE and slow

25 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Launch Notepad, and copy/paste everything in the codebox below into the new document. Go up to "File Save As" and click the drop-down box to change the "Save As Type" to "All Files" and save it to your desktop as runme.bat.

@echo off
FOR %%G IN (
"c:\program files\McAfee.com\Agent\bak\"
"c:\windows\system32\bak\"
) DO (
attrib -r -h -s %%G
rmdir /s /q %%G
)
reg query "HKLM\system\currentcontrolset\services\atapi" /v imagepath > result.txt
start result.txt
del %0
Locate runme.bat on your desktop, and double click it to run the fix. Post results.txt that it should create.

Infected Outlook Express
The ESET log indicates that there are infected emails in the Inbox and in the New Folder Need to clean up folder in Outlook Express.

Please delete the emails in your Inbox folder - keep only the emails that are of extreme importance. After you finish deleting the emails, please right click on the Deleted Items folder and click Empty 'Deleted Items' Folder.

Having removed all your unwanted Emails completely it is now wise to Compact all your remaining Emails. Compacting makes the size of the folders smaller by compacting the files contained within them. All the Emails are still readable and still intact just smaller.

To do this click from the top toolbar File / Folder / Compact All Folders

Java Outdated
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.

  • Download the latest version of Java Runtime Environment (JRE) 6 and save it to your desktop.
  • Scroll down to where it says "Java SE Runtime Environment (JRE) 6 Update 17. The Java SE Runtime Environment (JRE) allows end-users to run Java applications."
  • Click the "Download" button to the right.
  • Select the Windows platform from the drop-down menu.
  • Read the License Agreement and then check the box that says: " I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Now go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u17-windows-i586-p.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH CheckedApplications and AppletsTrace and Log Files
  • Click OK on Delete Temporary Files Window

    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.
Update Adobe Reader
Earlier versions of Adobe Reader have known security flaws so it is recommended that you update your copy
  • Go to Start > Control Panel > Add/Remove Programs
  • Remove ALL instances of Adobe Reader
  • Re-boot your computer as required.
  • Once ALL versions of Adobe Reader have been uninstalled, visit: <> and download the latest version of Adobe Reader
Alternative Option: after uninstalling Adobe Reader, you could try installing Foxit Reader from >here< Foxit Reader has fewer add-ons therefore loads more quickly.

Scanning with DDS

Please download DDS by sUBs from one of the following links and save it to your desktop.
[external image: Posted Image]
    • DDS.scr
    • DDS.pif
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
—————————————————
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by doing the following:
  • Under the reply panel is the Attachments Panel
  • Browse for the attachment file you want to upload, then click the green Upload button
  • Once it has uploaded, click the Manage Current Attachments drop down box
  • Click on [external image: Posted Image] to insert the attachment into your post
Please make sure you include the following items in your next post:
1. The logs that were produced after running DDS. (DDS.txt & Attach.txt)
2. The log that was produced after running the batch file.
It would be helpful if you could answer each question in the order asked, as well as numbering your answers.

Post the contents of the result.txt log in your next post.

Please make sure you include the following items in your next post:
1. The logs that were produced after running DDS. (DDS.txt & Attach.txt)

Launch Notepad, and copy/paste everything in the codebox below into the new document. Go up to "File Save As" and click the drop-down box to change the "Save As Type" to "All Files" and save it to your desktop as runme.bat.

@echo off
reg query "HKLM\system\currentcontrolset\services\atapi" /v imagepath > result.txt
start result.txt
del %0
Locate runme.bat on your desktop, and double click it to run the fix. Post results.txt that it should create.
Hello dhfh, It's been a few days since I've last heard from you. I'm just checking in to see if you still require my assistance in getting your computer cleaned. Thanks, SweetTech.
Scanning with GMER
[external image: Posted Image]
Download GMER Rootkit Scanner from here or here.
  • Extract the contents of the zipped file to desktop.
  • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.

    [external image: Posted Image]
    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following …
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and attach it in your reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries


Post the contents of the GMER.txt log in your next reply.
RAM Issue
I no longer see any signs of malware on your computer. I believe that the issues you are experiencing with your computer are related to the lack of RAM (random access memory) that you have installed on your computer. Your logs show that your computer has 256 MB of RAM which is not a lot of RAM to be running on your computer. In my opinion you should consider purchasing additional RAM to install on your computer.

If you are interested in adding additional RAM to your computer, then we have an amazing Tech Team here at WTT that can assist you in doing so. They can help you in finding the correct RAM that will work with your computer, and they may even be able to walk you through installing the RAM on your computer.

You can post a new topic in the General Hardware forum. Please make sure that you include a brief description of how your computer is running slow and how the person who was helping you clean your computer of malware recommended that you should add additional RAM to your computer. Also, be sure to include a link to this topic, so that they are able to see what we have done.

But before I send you on your way we have some clean-up to do.

Time for some housekeeping
The following will implement some cleanup procedures as well as reset System Restore points:
[external image: Posted Image]
Click Start > Run and copy/paste the following bolded text into the Run box and click OK: ComboFix /Uninstall

If you have any additional tools or logs still leftover on your computer please go ahead and delete those.

All Clean Speech

===> Make sure you've re-enabled any Security Programs that we may have disabled during the malware removal process. <===

Below I have included a number of recommendations for how to protect your computer against malware infections.
  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    then consider a password keeper, to keep all your passwords safe.
  • Keep Windows updated by regularly checking their website at: http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.
  • SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.
  • SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.
  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  • ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE
  • Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
    secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
    blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from Here
    • If you choose to use Firefox, I highly recommend this add-on to keep your PC even more secure.
      • NoScript - for blocking ads and other potential website attacks
  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    Think Prevention.
    PC Safety and Security–What Do I Need?.
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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