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[Closed] re-directing problems, need help


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2 replies to this topic

#1 amari17

amari17

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Posted 23 November 2009 - 07:42 AM

Hi every time i access the AVG and microsoft websites, the webpage redirects to the dell website saying

Sorry, we couldn't find http://free.avg.com/. Here are some related websites"
"Sorry, we couldn't find http://www.microsoft.com/. Here are some related websites"

It's not just those websites but a handful of others too.

The AVG website is especially bothersome because now i cant update my antivirus leaving me vulnerable to all sorts of attack!

I followed the infection removal topic so i'll copy and paste the root repeal first;
--------------------------------------------------------------------------------------------------------------------------------------------------

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/23 13:31
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xAA0DB000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF9AB0000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA929E000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden Services
-------------------
Service Name: yyjpz
Image Path: %SystemRoot%\system32\svchost.exe -k netsvcs

==EOF==


--------------------------------------------------------------------------------------------------------------------------------------------------

Now i'll post the DDS.TXT log

--------------------------------------------------------------------------------------------------------------------------------------------------


DDS (Ver_09-06-26.01) - NTFSx86
Run by iHOME at 13:15:14.79 on Mon 11/23/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.247.59 [GMT 0:00]

AV: AVG Anti-Virus Free *On-access scanning disabled* (Outdated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\NetWaiting\netWaiting.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\AOL Companion\companion.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\iHOME\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://google.com/
uSearch Page = hxxp://www.google.co.uk/hws/sb/dell-usuk/en/side.html?channel=uk
uSearch Bar = hxxp://www.google.co.uk/hws/sb/dell-usuk/en/side.html?channel=uk
uDefault_Page_URL = www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=1060915
mDefault_Page_URL = hxxp://www1.euro.dell.com/content/default.aspx?c=uk&l=en&s=gen
mStart Page = hxxp://www1.euro.dell.com/content/default.aspx?c=uk&l=en&s=gen
uInternet Connection Wizard,ShellNext = hxxp://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=1060915
mSearchAssistant = hxxp://www.google.co.uk/hws/sb/dell-usuk/en/side.html?channel=uk
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ModemOnHold] c:\program files\netwaiting\netWaiting.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_06\bin\jusched.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [AOLDialer] c:\program files\common files\aol\acs\AOLDial.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [AOL Spyware Protection] "c:\progra~1\common~1\aol\aolspy~1\AOLSP Scheduler.exe"
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [BuildBU] c:\dell\bldbubg.exe
mRun: [msci] c:\docume~1\ihome\locals~1\temp\20091117131323_mcinfo.exe /insfin
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\aol90t~1.lnk - c:\program files\aol 9.0\aoltray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\aolcom~1.lnk - c:\program files\aol companion\companion.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: &Translate English Word - c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate Page into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-11-23 333192]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-11-23 28424]
R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-11-23 360584]
R2 avg9emc;AVG Free E-mail Scanner;c:\program files\avg\avg9\avgemc.exe [2009-11-23 906520]
R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2009-11-23 285392]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2004-12-13 198256]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2004-12-13 165488]
S2 yyjpz;Center Task;c:\windows\system32\svchost.exe -k netsvcs [2004-8-10 14336]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\ccPwdSvc.exe [2004-12-13 79472]
S3 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-9-15 822424]

=============== Created Last 30 ================

2009-11-23 12:45 <DIR> --d-h--- C:\$AVG
2009-11-23 12:44 12,464 a------- c:\windows\system32\avgrsstx.dll
2009-11-23 12:44 333,192 a------- c:\windows\system32\drivers\avgldx86.sys
2009-11-23 12:44 <DIR> --d----- c:\windows\system32\drivers\Avg
2009-11-23 12:43 <DIR> --d----- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar
2009-11-23 12:43 360,584 a------- c:\windows\system32\drivers\avgtdix.sys
2009-11-23 12:43 <DIR> --d----- c:\program files\AVG
2009-11-23 12:43 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg9
2009-11-17 22:10 248 a------- c:\docume~1\ihome\applic~1\wklnhst.dat
2009-11-17 20:16 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-11-17 20:16 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-11-17 19:54 <DIR> --d----- c:\windows\system32\wbem\Repository
2009-11-17 19:53 <DIR> --d----- c:\program files\common files\xing shared
2009-11-17 19:53 <DIR> --d----- c:\windows\system32\LogFiles
2009-11-17 19:53 <DIR> --d----- c:\program files\CCleaner
2009-11-17 19:53 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-11-17 18:14 <DIR> --d----- c:\program files\Mozilla Firefox(2)
2009-11-17 16:35 <DIR> --ds---- c:\documents and settings\ihome\UserData
2009-11-17 13:27 1,197,294 -------- c:\windows\system32\dllcache\sysmain.sdb
2009-11-17 13:27 764,868 -------- c:\windows\system32\dllcache\apph_sp.sdb
2009-11-17 13:27 217,118 -------- c:\windows\system32\dllcache\apphelp.sdb
2009-11-17 13:26 <DIR> --d----- c:\program files\Windows Media Connect 2
2009-11-17 13:19 <DIR> --d----- c:\program files\Yahoo!
2009-11-17 13:18 <DIR> --d----- c:\docume~1\ihome\applic~1\Malwarebytes
2009-11-17 13:18 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-17 13:18 19,160 a------- c:\windows\system32\drivers\mbam.sys
2009-11-17 13:18 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-11-17 13:17 26,496 a------- c:\windows\system32\dllcache\usbstor.sys
2009-11-17 13:17 4,128 a------- C:\INFCACHE.1
2009-11-17 12:56 <DIR> --d----- c:\windows\pss
2009-11-17 12:16 <DIR> --d----- c:\docume~1\ihome\applic~1\McAfee.com Personal Firewall
2009-11-17 12:14 <DIR> --d----- c:\docume~1\ihome\applic~1\AOL
2009-11-17 12:14 <DIR> --d----- c:\docume~1\ihome\applic~1\You've Got Pictures Screensaver
2009-11-17 12:14 <DIR> --d----- c:\docume~1\ihome\applic~1\Symantec
2009-11-17 12:14 <DIR> --d----- c:\documents and settings\iHOME
2009-11-17 12:04 8,192 a------- c:\windows\REGLOCS.OLD

==================== Find3M ====================

2004-08-04 04:00 164,746 a--shr-- c:\windows\system32\pxeqog.dll

============= FINISH: 13:15:38.18 ===============

--------------------------------------------------------------------------------------------------------------------------------------------------

I attached the attach.txt on here. Let me thank you beforehand, i truly appreciate the help, it's people like you guys who help others make the world go round, i'll be sure to rear on whatever knowledge on to the next guy whose in need of help :blush:

Attached Files


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#2 CatByte

CatByte

    Classroom Administrator

  • Classroom Admin
  • 21,060 posts
  • MVP

Posted 23 November 2009 - 09:24 AM

Hi,

Please do the following:

Please open the AVG Control Center, by right clicking on the AVG icon on the task bar.
  • Click on Tools.
  • Select Advanced Settings.
  • In the left hand pane, scroll down to "Resident Shield".
  • In the main pane, deselect the option to "Enable Resident Shield."


NEXT

Download Combofix from either of the links below. You must rename it to combo.com before saving it.
Save it to your desktop. Change the save as file type to "all files"

**Note: In the event you already have Combofix, delete it, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  • If you are using Firefox, make sure that your download settings are as follows:
  • Tools->Options->Main tab
  • Set to "Always ask me where to Save the files".

Link 1
Link 2

-----------------------------------------------------------


  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    -----------------------------------------------------------

  • NOTE: If ComboFix asks to install the Recovery Console, please ALLOW it to do so.

    -----------------------------------------------------------

  • Double click on the renamed ComboFix.exe & follow the prompts. When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt so we can continue cleaning the system.

-----------------------------------------------------------


Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015


#3 CatByte

CatByte

    Classroom Administrator

  • Classroom Admin
  • 21,060 posts
  • MVP

Posted 30 November 2009 - 06:21 PM

Due to inactivity this topic will be closed. If you need help please start a new thread.

Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015

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