Spyware / Malware / Virus Removal

[Resolved] Antivirus System Pro

3 min read

Looking for the outcome? Ask AI

madvet2 Topic Starter

Post #1November 15, 2009, 7:44 PM UTC

Hope your day is better than mine, A friend came over to borrow my computer. The next thing I here is " This popup says your computer's infected" Now I get popups from Antivirus System Pro . I tried to run HJT and got a popup that said "application canot be executed wuauclt.exe is infected" and a new file appeared in my HJT folder named ~dummy.tmp. After some reading I acquired and ran exehelper.com. The problem computer(PC) is currently disconnected from the internet. I got ecehelper on a different computer and ran it from a USB drive. Here is the logfile: exeHelper by Raktor Build 20091021 Run at 13:23:23 on 11/15/09 Now searching… Checking for numerical processes… Checking for bad processes… Checking for bad files… Checking for bad registry entries… Resetting filetype association for .exe Resetting filetype association for .com Resetting userinit and shell values… Resetting policies… –Finished– The PC is sitting there with the popups staring at me. What's my next step? thanks in advance, Fred

LDTate

Post #2November 15, 2009, 10:23 PM UTC

Download the tools needed to a flash drive or other removable media, and transfer them to the infected computer.

[external image: Posted Image]

DO NOT use any TOOLS such as Combofix, MBAM, SmitfraudFix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Download the tools needed to a flash drive or other removable media, and transfer them to the infected computer if needed.

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.

Please do not delete anything unless instructed to.

Next:

Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time.

Next:

Download ComboFix from one of these locations:

Link 1
Link 2

**Note: It is important that it is saved directly to your desktop**

——————————————————————–

With malware infections being as they are today, it's strongly recommended to have the Windows Recovery Console pre-installed on your machine before doing any malware removal.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Go to Microsoft's website => http://support.microsoft.com/kb/310994

Scroll down to Step 1, and select the download that's appropriate for your Operating System. Download the file & save it as it's originally named.

Note: If you have SP3, use the SP2 package.

———————————————————————

Transfer all files you just downloaded, to the desktop of the infected computer.

——————————————————————–

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

[external image: Posted Image]

Drag the setup package onto ComboFix.exe and drop it.
Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.

[external image: Posted Image]
At the next prompt, click 'Yes' to run the full ComboFix scan.
When the tool is finished, it will produce a report for you.

Please post the C:\ComboFix.txt in your next reply using Copy/Paste.

Notes:

Give it atleast 20-30 minutes to finish if needed.

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Also please describe how your computer behaves in your next reply.

madvet2

Post #3November 16, 2009, 7:49 PM UTC

So far so good.
Ran ATF Cleaner
Ran ComboFix. Even though I dragged the console program on to ComboFix to start it it was never mentioned.
It ran, about stage_4 I got a notice that pev.exe had encontered a problem and had toclose…
Somewhere along the line it rebooted the computer. Here's the log:

ComboFix 09-11-16.03 - HP_Administrator 11/16/2009 12:53..2 - FAT32x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.599 [GMT -6:00]
Running from: c:\documents and settings\[removed]\Desktop\Combofix.exe
Command switches used :: c:\documents and settings\HP_Administrator\Desktop\WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
AV: Norton Internet Security *On-access scanning disabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\HP_Administrator\Local Settings\Application Data\vdolnc
c:\documents and settings\HP_Administrator\Local Settings\Application Data\vdolnc\rwrtsysguard.exe
c:\recycler\S-1-5-21-101566421-2637052766-2876223897-500
c:\windows\system32\iehelper.dll
c:\windows\system32\ps2.bat
D:\Autorun.inf
K:\autorun.inf

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

——-\Legacy_NWCWORKSTATION
——-\Service_NWCWorkstation

((((((((((((((((((((((((( Files Created from 2009-10-16 to 2009-11-16 )))))))))))))))))))))))))))))))
.

2009-11-11 22:30 . 2009-11-11 22:30 411368 —-a-w- c:\windows\system32\deploytk.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-11-16 18:51 . 2005-03-15 19:34 ——– d—–w- c:\program files\Common Files\Symantec Shared
2009-11-15 17:30 . 2005-08-20 23:53 ——– d—–w- c:\program files\hijack
2009-11-11 22:30 . 2005-03-15 18:37 ——– d—–w- c:\program files\Java
2009-11-11 22:10 . 2007-12-23 02:25 ——– d—–w- c:\program files\DivX
2009-11-11 22:04 . 2005-07-24 16:18 ——– d—–w- c:\program files\EPSON
2009-10-27 18:33 . 2005-07-04 19:43 ——– d—–w- c:\documents and settings\HP_Administrator\Application Data\Apple Computer
2009-10-02 18:58 . 2007-04-27 18:52 ——– d–h–w- c:\documents and settings\HP_Administrator\Application Data\Move Networks
2009-10-02 18:58 . 2009-10-02 18:58 127872 —-a-w- c:\documents and settings\HP_Administrator\Application Data\Move Networks\uninstall.exe
2009-10-02 18:58 . 2009-06-16 06:35 4183416 —-a-w- c:\documents and settings\HP_Administrator\Application Data\Move Networks\plugins\npqmp071503000010.dll
2009-10-02 18:57 . 2009-10-02 18:57 1686272 —-a-w- c:\documents and settings\HP_Administrator\Application Data\Move Networks\MoveMediaPlayerWin_071503000010.exe
2009-09-28 19:21 . 2009-09-28 19:19 ——– d—–w- c:\program files\iTunes
2009-09-28 19:21 . 2009-09-28 19:19 ——– d—–w- c:\documents and settings\All Users\Application Data\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2009-09-28 19:20 . 2006-02-14 20:18 ——– d—–w- c:\program files\iPod
2009-09-28 19:20 . 2007-07-03 19:05 ——– d—–w- c:\program files\Common Files\Apple
2009-09-28 19:18 . 2009-09-28 19:17 ——– d—–w- c:\program files\QuickTime
2009-09-28 19:12 . 2009-09-28 19:12 79144 —-a-w- c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 9.0.1.8\SetupAdmin.exe
2009-09-23 19:00 . 2007-07-03 19:05 ——– d—–w- c:\documents and settings\All Users\Application Data\Apple
2009-09-15 03:37 . 2009-09-15 03:37 0 —-a-w- c:\windows\nsreg.dat
2009-09-11 14:18 . 2004-08-10 04:00 136192 —-a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03 . 2004-08-10 04:00 58880 —-a-w- c:\windows\system32\msasn1.dll
2009-08-29 08:08 . 2004-08-10 04:00 916480 —-a-w- c:\windows\system32\wininet.dll
2009-08-29 00:42 . 2009-04-05 17:37 2065696 —-a-w- c:\windows\system32\usbaaplrc.dll
2009-08-29 00:42 . 2007-12-25 17:57 40448 —-a-w- c:\windows\system32\drivers\usbaapl.sys
2009-08-26 08:00 . 2004-08-10 04:00 247326 —-a-w- c:\windows\system32\strmdll.dll
2005-09-06 22:31 . 2005-09-06 22:31 22 –sha-w- c:\windows\SMINST\HPCD.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="c:\windows\ehome\ehtray.exe" [2004-08-10 59392]
"hpsysdrv"="c:\windows\system\hpsysdrv.exe" [1998-05-07 52736]
"HPHUPD06"="c:\program files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe" [2004-06-07 49152]
"HPHmon06"="c:\windows\system32\hphmon06.exe" [2004-06-07 659456]
"Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2004-04-14 233472]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2006-02-17 59040]
"URLLSTCK.exe"="c:\program files\Norton Internet Security\UrlLstCk.exe" [2004-08-30 33936]
"Acrobat Assistant 7.0"="c:\program files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe" [2006-01-13 483328]
"MotiveMonitor"="c:\program files\Motive\AsstCommon\motmon.exe" [2002-09-27 135168]
"Symantec NetDriver Monitor"="c:\progra~1\SYMNET~1\SNDMon.exe" [2006-05-29 100056]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-09-05 417792]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-09-21 305440]
"AGRSMMSG"="AGRSMMSG.exe" - c:\windows\AGRSMMSG.exe [2004-06-29 88363]
"SoundMan"="SOUNDMAN.EXE" - c:\windows\SOUNDMAN.EXE [2005-04-06 90112]
"AlcWzrd"="ALCWZRD.EXE" - c:\windows\ALCWZRD.EXE [2005-04-06 2805248]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"RunNarrator"="Narrator.exe" - c:\windows\system32\narrator.exe [2008-04-14 53760]

c:\documents and settings\HP_Administrator\Start Menu\Programs\Startup\
HotSync Manager.lnk - c:\program files\palmOne\HOTSYNC.EXE [2004-4-13 299008]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Acrobat Speed Launcher.lnk - c:\windows\Installer\{AC76BA86-1033-0000-7760-000000000002}\SC_Acrobat.exe [2005-11-7 25214]
Adobe Gamma Loader.lnk - c:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2005-11-7 110592]
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2004-11-4 258048]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Authentication Packages REG_MULTI_SZ msv1_0 nwprovau

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Audible Download Manager.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Audible Download Manager.lnk
backup=c:\windows\pss\Audible Download Manager.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Digital Lifeline.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Digital Lifeline.lnk
backup=c:\windows\pss\Digital Lifeline.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Updates from HP.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Updates from HP.lnk
backup=c:\windows\pss\Updates from HP.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001
"FirewallDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Updates from HP\\309731\\Program\\Updates from HP.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [9/14/2008 10:54 PM 28544]
R1 NEOFLTR_600_12507;Juniper Networks TDI Filter Driver (NEOFLTR_600_12507);c:\windows\system32\drivers\NEOFLTR_600_12507.sys [12/27/2007 9:23 PM 64160]

— Other Services/Drivers In Memory —

*NewlyCreated* - MBR
*Deregistered* - mbr
.
Contents of the 'Scheduled Tasks' folder

2009-11-07 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 17:34]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://www.google.com/
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
IE: Convert link target to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert to existing PDF - c:\program files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
TCP: {6B839EFD-46E6-4E48-84AB-14D6004A46AA} = 24.196.64.53,68.115.71.53
DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
DPF: {FAA26872-BB40-4AB2-8A6D-A49183581AAA} - hxxp://132.216.45.146/user/TSBnwCam.CAB
FF - ProfilePath - c:\documents and settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\uxu0vbw4.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - plugin: c:\documents and settings\HP_Administrator\Application Data\Move Networks\plugins\npqmp071503000010.dll
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-thxkikpn - c:\documents and settings\HP_Administrator\Local Settings\Application Data\vdolnc\rwrtsysguard.exe
HKLM-Run-thxkikpn - c:\documents and settings\HP_Administrator\Local Settings\Application Data\vdolnc\rwrtsysguard.exe
HKLM-Run-Logitech Hardware Abstraction Layer - KHALMNPR.EXE

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-11-16 13:12
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— LOCKED REGISTRY KEYS ———————

[HKEY_LOCAL_MACHINE\System\ControlSet001\Hardware Profiles\0001\System\CurrentControlSet\Enum\¬ *"*\DirectSound\Device Presence]
"VxD"=dword:00000001
"WDM"=dword:00000001

[HKEY_LOCAL_MACHINE\System\ControlSet001\Hardware Profiles\0001\System\CurrentControlSet\Enum\¬ *"*\DirectSound\Mixer Defaults]
"Acceleration"=dword:00000000
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'explorer.exe'(1492)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
.
———————— Other Running Processes ————————
.
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\eHome\ehRecvr.exe
c:\windows\eHome\ehSched.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Common Files\LightScribe\LSSrvc.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\windows\system32\wdfmgr.exe
c:\windows\system32\dllhost.exe
c:\windows\eHome\ehmsas.exe
c:\program files\iPod\bin\iPodService.exe
.
**************************************************************************
.
Completion time: 2009-11-16 13:21 - machine was rebooted
ComboFix-quarantined-files.txt 2009-11-16 19:18

Pre-Run: 118,968,127,488 bytes free
Post-Run: 118,863,724,544 bytes free

- - End Of File - - 3A98DA58A0847B364A8DCDDE2DA07826

I haven't tried connecting to the internet but so far no popups.
Fred

LDTate

Post #4November 17, 2009, 12:06 AM UTC

Try connecting to the internet.

madvet2

Post #5November 17, 2009, 2:51 AM UTC

OK, Here I am on the net. I had to turn off my laptop because I was getting a conflict message. Other than that all seems well. What's next, Fred

LDTate

Post #6November 17, 2009, 1:21 PM UTC

Good job

The following will implement some cleanup procedures as well as reset System Restore points:

Click START then RUN
Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
- [external image: Posted Image]
To be on the safe side, I would also change all my passwords.

Here's my usual all clean post

Log looks good
- Make your Internet Explorer more secure - This can be done by following these simple instructions:
  - From within Internet Explorer click on the Tools menu and then click on Options.
  - Click once on the Security tab
  - Click once on the Internet icon so it becomes highlighted.
  - Click once on the Custom Level button.
  - Change the Download signed ActiveX controls to Prompt
  - Change the Download unsigned ActiveX controls to Disable
  - Change the Initialize and script ActiveX controls not marked as safe to Disable
  - Change the Installation of desktop items to Prompt
  - Change the Launching programs and files in an IFRAME to Prompt
  - Change the Navigate sub-frames across different domains to Prompt
  - When all these settings have been made, click on the OK button.
  - If it prompts you as to whether or not you want to save the settings, press the Yes button.
- Next press the Apply button and then the OK to exit the Internet Properties page.
Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
(Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
Without a firewall your computer is succeptible to being hacked and taken over.
I am very serious about this and see it happen almost every day with my clients.
Simply using a Firewall in its default configuration can lower your risk greatly.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
This will ensure your computer has always the latest security updates available installed on your computer.
If there are new updates to install, install them immediately, reboot your computer, and revisit the site
until there are no more critical updates.
Update all these programs regularly - Make sure you update all the programs I have listed regularly.
Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.

I would suggest you read How to Prevent Malware:

madvet2

Post #7November 17, 2009, 8:02 PM UTC

Thanks for the help, Fred

LDTate

Post #8November 18, 2009, 1:05 AM UTC

Thanks for your kind donation. Great job

You're more then welcome. Glad we were able to help Peace be with you

LDTate

Post #9November 18, 2009, 1:06 AM UTC

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

[Resolved] Antivirus System Pro

✨ Ask AI

Ask AI